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Hello, this is The ProSource Podcast.

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I'm Kevin Devine, 

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Director of Digital

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Marketing Content

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for ProSource Wholesale.

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In this series

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we’ll focus on home remodeling,

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especially kitchens and bathrooms.

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You'll hear from those in the know,

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including our corporate merchandizers

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showroom team members

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and the trade professionals

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who ultimately make it happen.

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We're glad you've joined us.

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Enjoy.

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In today's episode

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of The ProSource Podcast,

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we're joined by Charlie

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O’Hearn of Heritage Remodeling.

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Charlie,

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thanks for joining us here today. Thanks.

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So we're going to start

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a real simple question for you.

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Just tell us who you are and what you do.

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So I'm Charlie O'Hearn.

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I own Heritage Remodeling.

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We do

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somewhat high end kitchen

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and bath remodels. Basements.

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But predominantly kitchen and

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baths, is our main business. Okay.

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How long you've been working

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in the industry?

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In the construction industry,

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14 years or so.

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I started out working for a roofing,

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siding, gutter company,

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and I would do their interior

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work if it was needed

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and that was mainly repair stuff.

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And then that kind of built into

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bigger and bigger projects to the point

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that, you know,

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I became having subcontractors

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and things like that.

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Okay.

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Well, what what inspired you

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to become a contractor?

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I probably growing up,

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my dad owned a

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had a cabinet shop

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that he built cabinets

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out of our basement

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for as long as I can remember.

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He built that into a large

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commercial cabinet company

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that did store fixtures

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and things like that.

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So I've always been around

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carpentry specifically.

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And then basically out of high school,

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I decided I wanted to go

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in a different realm

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and I worked on cars for years.

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And then as soon as we bought a house,

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I realized there's things

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I can do at the house that you know,

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that people would pay me to do

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and became kind of my own thing.

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Okay.

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Is I'm kind of curious

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because I refer to you as a contractor,

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but is there a way

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you like to label yourself

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more as a contractor?

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Remodeler or? Contractor

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as a title is fine.

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What we do is remodeling

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because that gets

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you can have contractors

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that build new homes.

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You can have contractors that do

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exterior work, flat work.

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There's all kinds of,

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you know, different types of contractors.

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But specifically we do remodeling.

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So remodeling contractor,

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I guess would be proper.

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So no new construction?

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No new construction. Okay.

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Do you

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focus more on the residential side

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versus commercial or both?

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We're probably 98% residential.

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We've done a few.

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Church kitchens, church bathrooms.

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That's probably about

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as commercial as we get.

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But again, 98% residential.

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Okay.

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And you kind of mentioned,

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I think I know the answer

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to this question

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based on what you said earlier,

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but are you a one man show

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or do you have a crew

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that you work alongside?

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I started as a one man show.

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I did everything

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from plumbing to electric to

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any of the carpentry stuff, drywall,

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painting.

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And then it turned out as I got

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busier and busier and busier

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and also built relationships

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with other contractors

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in specific trades that now

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I'm more of a general contractor,

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so I sub almost all the work

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I do, some of the carpentry,

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still cabinets and stuff like that,

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but mostly subs.

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When you say that subs are they,

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do they work exclusively for you

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or is it on an as needed basis

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and do you stick pretty much

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with the same crews when you need them?

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So I stick with the same crews,

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but they are their own business entities.

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They have their own insurance,

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their own licensing, if it's required.

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Plumbers and electricians

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are required to have licensing

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in the county.

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So they are their

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own individual businesses.

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I do try to use the same contractors now.

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I have like more than one painter.

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I have more than one electrician.

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So it depends on who's available

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at any given time.

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But they are their own entities.

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Is it often availability or is it also

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sometimes like like a skill set?

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Meaning, if you're doing one

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particular type of design, say

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a more vintage design

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versus a more modern design,

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does that influence

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who you might use

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from a crew perspective?

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It influences painters.

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In my, my,

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my opinion,

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it influences painters, carpenters

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and like the tile guys

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specifically, like in bathroom's

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because certain patterns

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are more difficult or certain certain

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specific tile

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material is more difficult to work with.

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And so if we want a very specific

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look, yes,

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I will call a specific tile contractor

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over another one.

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That's just a simple square

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lay or something on a floor.

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And then the same thing with carpentry.

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The detail of the moldings

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and and things, you know,

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if it's super specialty

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stuff, then, yeah,

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we're going to use different contractors

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for different projects.

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Okay.

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So you mentioned you

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seem to focus more in

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kitchens and bathrooms.

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What would you say

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is the percentage breakdown of

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projects that you do that

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are those two rooms versus other rooms?

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It's easily

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75% of our work is kitchens and baths.

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And out of that

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probably way

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more than half is bathrooms.

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We do more bathrooms,

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it seems like, than anything.

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And that's not by design.

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That's simply by need.

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Okay.

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People coming to you and saying

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that's what I want to correct. Correct.

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Because you hear that those are the well,

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everyone says

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kitchens are bathrooms are what

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sell a home.

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And those are so frequently used.

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Certainly that's

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where remodels tend to happen

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quite often. Sure.

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And they're also, in my opinion,

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where you need more specialty

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because you're going to

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you're

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almost always going to get into plumbing.

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You're almost always going

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to get into electrical of some kind.

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You're almost

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always going to have to like waterproof,

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a shower and stuff like that.

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So even if you've got

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like a basement room out

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of where you're putting tile

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and they don't have to worry

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about waterproofing,

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they don't have to worry

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about drain setups and stuff like that.

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You're not typically moving

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plumbing or electric for

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a basic, you know, basement redo.

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So.

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So it's more specialty.

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So I think that's why it leads

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to having a contractor

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do it versus

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a DIY or a lower

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level contractor,

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for lack of a better word.

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Do you ever find yourself

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when you talk about remodels,

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you mainly come into a room

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that hasn't been touched, or have you?

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Do you find yourself

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frequently walking to room

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that maybe they try to DIY,

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even if it's just

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for the removal aspect of it

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and you're like, okay, this is fun?

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Most of the time our stuff is

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never been touched

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by the homeowner anyway.

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We get into a lot of touched

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by other contractors in the past

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and so we uncover things that become

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problematic or or unexpected.

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I do particularly have one homeowner

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that likes to start to demo things,

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then realizes he can't

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and then calls us anyway. So.

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So even though he's used you a lot,

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he still.

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He still like.

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Tries it on.

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To try to get his hands dirty.

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Yeah.

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We're starting a project soon for him

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and he's already said

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he could do the demo.

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And then we both laughed and moved on.

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Hasn’t been quite successful for him?

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No. No.

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But if you try, try again.

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Maybe eventually. Right? Right.

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So you mentioned someone as

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you come in behind other contractors,

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maybe we've done working.

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You find some things

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that that are sort of sort of hidden.

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How often does that happen?

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You see it a lot.

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I'll put it this way.

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You see

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the lot on the TV shows

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where they're like,

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Oh, wow, We didn't see that

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behind the walls.

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Everybody's stunned.

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At what happens every time.

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How often do you run

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into that of the didn't see that coming

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event?

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Honestly, it

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depends on the level of house.

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So I would say half the houses we work on

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are probably older than 1960.

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And so the stuff we find in

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those is very, very. Old,

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contractor issues.

291
00:08:01,747 --> 00:08:03,182
And sometimes it's not so much

292
00:08:03,182 --> 00:08:04,217
that what they did was wrong

293
00:08:04,217 --> 00:08:05,585
at the time they did it,

294
00:08:05,585 --> 00:08:08,221
but by now, today's standards and code,

295
00:08:08,521 --> 00:08:09,455
it's a different deal.

296
00:08:09,455 --> 00:08:12,191
So we have to fix that kind of stuff.

297
00:08:12,191 --> 00:08:12,925
In houses

298
00:08:12,925 --> 00:08:15,161
newer than, say, late seventies,

299
00:08:15,461 --> 00:08:17,497
that's when we get into, oh,

300
00:08:17,497 --> 00:08:18,364
Billy Bob decided

301
00:08:18,364 --> 00:08:20,333
he was going to put in his own dishwasher

302
00:08:20,333 --> 00:08:22,735
or bathtub or something like that.

303
00:08:23,002 --> 00:08:24,470
And it's a more

304
00:08:24,470 --> 00:08:25,771
just wasn't quite done right

305
00:08:25,771 --> 00:08:28,140
or was done at a DIY level.

306
00:08:28,140 --> 00:08:28,875
And then we have to

307
00:08:28,875 --> 00:08:29,709
come in and fix things.

308
00:08:29,709 --> 00:08:31,878
So it just kind of how we find it

309
00:08:31,878 --> 00:08:32,879
and what we find depends

310
00:08:32,879 --> 00:08:33,679
on the age of the house

311
00:08:33,679 --> 00:08:35,581
more than anything, it seems like.

312
00:08:35,581 --> 00:08:37,250
So in those older homes

313
00:08:37,250 --> 00:08:38,251
and you're trying to bring them

314
00:08:38,251 --> 00:08:40,253
current to the current code,

315
00:08:40,253 --> 00:08:41,787
do you run into challenges

316
00:08:41,787 --> 00:08:43,923
with just the configuration of the room

317
00:08:43,923 --> 00:08:45,992
and trying to meet the current code?

318
00:08:46,592 --> 00:08:46,893
Yes.

319
00:08:46,893 --> 00:08:50,029
So it's code within reason.

320
00:08:50,029 --> 00:08:52,598
Code is fairly easy to update to.

321
00:08:52,598 --> 00:08:53,933
It depends on how far are you going

322
00:08:53,933 --> 00:08:55,201
with the remodel because

323
00:08:56,269 --> 00:08:57,203
like right now we have a

324
00:08:57,203 --> 00:08:58,671
bathroom that we're demolishing.

325
00:08:58,671 --> 00:08:59,105
It's in a house

326
00:08:59,105 --> 00:09:00,273
probably built in the thirties.

327
00:09:00,273 --> 00:09:01,307
Give or take.

328
00:09:01,908 --> 00:09:03,009
And so

329
00:09:03,009 --> 00:09:04,410
we're going to we're going to relocate

330
00:09:04,410 --> 00:09:05,378
a toilet

331
00:09:05,378 --> 00:09:07,613
six feet or something like that by code.

332
00:09:07,914 --> 00:09:09,115
The venting needs

333
00:09:09,115 --> 00:09:11,083
venting is not required to be changed.

334
00:09:11,083 --> 00:09:12,618
Therefore, all the cast

335
00:09:12,618 --> 00:09:13,886
iron work and stuff that's in there,

336
00:09:13,886 --> 00:09:14,987
we don't have to manipulate

337
00:09:14,987 --> 00:09:17,189
unless it's actually bad.

338
00:09:17,189 --> 00:09:19,825
But if it was built new from scratch,

339
00:09:19,825 --> 00:09:20,960
we would have to change the way

340
00:09:20,960 --> 00:09:22,228
that was done.

341
00:09:22,395 --> 00:09:24,330
And so again, it depends on

342
00:09:24,330 --> 00:09:26,899
how far you go with some of this stuff

343
00:09:26,899 --> 00:09:30,169
and how extreme it gets as to

344
00:09:30,169 --> 00:09:31,671
how much we have to change for code.

345
00:09:31,671 --> 00:09:34,006
But we always update, you know,

346
00:09:34,006 --> 00:09:35,341
outlets, switches, you know,

347
00:09:35,341 --> 00:09:36,142
anything electrical

348
00:09:36,142 --> 00:09:37,143
has got to be up to code

349
00:09:37,143 --> 00:09:39,946
GFCI or arc fault if needed.

350
00:09:39,946 --> 00:09:41,314
And then

351
00:09:41,314 --> 00:09:44,350
shut offs and the new drain standards

352
00:09:44,350 --> 00:09:45,251
for tubs

353
00:09:45,251 --> 00:09:46,953
versus showers and things like that.

354
00:09:46,953 --> 00:09:48,721
So all that stuff

355
00:09:48,721 --> 00:09:50,489
a hammer arrestors

356
00:09:50,489 --> 00:09:51,057
and things like that

357
00:09:51,057 --> 00:09:52,024
are all modern stuff

358
00:09:52,024 --> 00:09:54,460
that gets added to everything we do

359
00:09:54,460 --> 00:09:56,662
because it's necessary.

360
00:09:56,662 --> 00:09:57,296
So.

361
00:09:57,296 --> 00:09:59,198
So you've mentioned a lot of things

362
00:09:59,198 --> 00:09:59,465
that you

363
00:09:59,465 --> 00:10:01,300
run into electrical, plumbing

364
00:10:01,300 --> 00:10:02,468
and there's flooring

365
00:10:02,468 --> 00:10:03,603
and there's all the different kitchen

366
00:10:03,603 --> 00:10:04,670
and bath products.

367
00:10:04,670 --> 00:10:05,938
Is there anything that's outside

368
00:10:05,938 --> 00:10:07,306
of your skill set

369
00:10:07,306 --> 00:10:09,542
or anything that just spooks you

370
00:10:09,542 --> 00:10:11,911
when you go into a project?

371
00:10:11,911 --> 00:10:12,812
We've been doing

372
00:10:12,812 --> 00:10:13,446
this long enough

373
00:10:13,446 --> 00:10:15,848
and we're so used to working in the

374
00:10:16,449 --> 00:10:18,284
in that in that range of,

375
00:10:18,284 --> 00:10:19,852
again, 30s to 50s houses,

376
00:10:19,852 --> 00:10:21,354
we kind of know what to expect.

377
00:10:21,354 --> 00:10:22,855
So none of it bothers me a whole lot

378
00:10:22,855 --> 00:10:24,824
other than I hate dealing with plaster

379
00:10:24,824 --> 00:10:25,925
if we don't have to.

380
00:10:25,925 --> 00:10:28,394
So as long as plaster is in good shape,

381
00:10:29,595 --> 00:10:30,830
that's the one thing, is

382
00:10:30,830 --> 00:10:31,998
doing real plaster work.

383
00:10:31,998 --> 00:10:33,366
We have a job

384
00:10:33,466 --> 00:10:34,367
we're starting today

385
00:10:34,367 --> 00:10:36,535
literally to kind of re-skim a ceiling.

386
00:10:36,869 --> 00:10:37,970
And that's no problem

387
00:10:37,970 --> 00:10:38,671
being plaster,

388
00:10:38,671 --> 00:10:40,139
but the crown molding in the room

389
00:10:40,139 --> 00:10:42,008
is actually plaster crown molding.

390
00:10:42,008 --> 00:10:43,776
So we're we have to be very delicate

391
00:10:43,776 --> 00:10:44,310
around the edges

392
00:10:44,310 --> 00:10:45,678
to make sure we don't damage that,

393
00:10:45,678 --> 00:10:46,779
because that's a very,

394
00:10:46,779 --> 00:10:47,613
very particular trade

395
00:10:47,613 --> 00:10:48,648
that nobody does anymore

396
00:10:48,648 --> 00:10:51,384
where they actually make these plaster

397
00:10:51,384 --> 00:10:52,451
moldings and stuff.

398
00:10:52,451 --> 00:10:54,487
And so the homeowner is aware that

399
00:10:54,487 --> 00:10:55,321
it's a possibility

400
00:10:55,321 --> 00:10:56,522
if we have an issue with that, that

401
00:10:56,522 --> 00:10:57,890
that we may have to call in

402
00:10:57,890 --> 00:10:58,457
somebody else.

403
00:10:58,457 --> 00:10:59,792
But short of that,

404
00:10:59,792 --> 00:11:01,594
that's the biggest thing that scares me.

405
00:11:01,594 --> 00:11:03,095
My plumber is good.

406
00:11:03,095 --> 00:11:05,531
That's probably what it used to be.

407
00:11:05,665 --> 00:11:07,233
A fear is is plumbing.

408
00:11:07,233 --> 00:11:09,268
But my plumber so good that we don't

409
00:11:09,268 --> 00:11:10,202
we don't really run anything

410
00:11:10,202 --> 00:11:11,203
he can't handle.

411
00:11:11,203 --> 00:11:13,139
Just because of the condition of pipes

412
00:11:13,139 --> 00:11:14,473
where they're located.

413
00:11:14,473 --> 00:11:14,874
Yeah.

414
00:11:14,874 --> 00:11:16,108
And his ability

415
00:11:16,108 --> 00:11:18,144
to fix about anything we need to fix.

416
00:11:18,177 --> 00:11:20,079
You know, he's seen, he's.

417
00:11:20,079 --> 00:11:20,946
He's an older gentleman,

418
00:11:20,946 --> 00:11:22,615
so he's seen everything,

419
00:11:22,615 --> 00:11:23,883
you know, and worked in about everything.

420
00:11:23,883 --> 00:11:24,550
So there's nothing that

421
00:11:24,550 --> 00:11:26,719
if it surprises him, then I get worried.

422
00:11:26,719 --> 00:11:27,553
Okay, so.

423
00:11:27,553 --> 00:11:28,487
If he goes, I don't know what.

424
00:11:28,487 --> 00:11:29,922
What's going on, then I'm worried.

425
00:11:29,922 --> 00:11:32,091
Does that happen often? No.

426
00:11:32,091 --> 00:11:33,759
It hasn't happened yet.

427
00:11:33,759 --> 00:11:36,262
Knock on thing. I'm glad I brought it up.

428
00:11:36,295 --> 00:11:38,364
Yeah. And levy the curse on you.

429
00:11:39,231 --> 00:11:39,932
So ProSource

430
00:11:39,932 --> 00:11:41,400
Wholesale is a business

431
00:11:41,400 --> 00:11:43,469
that caters to trade professionals

432
00:11:43,469 --> 00:11:45,638
and their homeowner or commercial clients.

433
00:11:46,238 --> 00:11:47,406
How long have you been

434
00:11:47,406 --> 00:11:49,942
a member of ProSource?

435
00:11:49,942 --> 00:11:51,444
At least since 2009.

436
00:11:51,444 --> 00:11:52,278
I should probably remember

437
00:11:52,278 --> 00:11:54,213
the exact date, but at least 2009.

438
00:11:54,213 --> 00:11:56,082
So, you know,

439
00:11:56,082 --> 00:11:58,017
14 years, I guess that's been so

440
00:11:59,552 --> 00:12:00,453
quite, quite a while.

441
00:12:00,453 --> 00:12:00,920
I don't know.

442
00:12:00,920 --> 00:12:01,687
I honestly don't know

443
00:12:01,687 --> 00:12:04,657
how long they've been around, but. ‘91. 1991.

444
00:12:04,657 --> 00:12:06,959
Okay, Yeah. Not that long.

445
00:12:06,959 --> 00:12:09,061
So yeah, so 2009.

446
00:12:09,061 --> 00:12:09,762
Okay.

447
00:12:09,962 --> 00:12:12,331
What, what made you join?

448
00:12:12,331 --> 00:12:15,401
At the time we were doing

449
00:12:15,401 --> 00:12:17,336
more entry level bathrooms and stuff

450
00:12:17,336 --> 00:12:17,570
and I

451
00:12:17,570 --> 00:12:19,772
needed a supplier for

452
00:12:19,772 --> 00:12:22,742
specifically shower, shower, stall stuff.

453
00:12:22,742 --> 00:12:23,709
There's a product called Onyx

454
00:12:23,709 --> 00:12:24,944
that they carry.

455
00:12:24,944 --> 00:12:26,779
And so that's a good,

456
00:12:26,779 --> 00:12:27,079
you know,

457
00:12:27,079 --> 00:12:27,880
entry level product

458
00:12:27,880 --> 00:12:28,614
that's better than what

459
00:12:28,614 --> 00:12:29,682
you can buy off the shelf at Home

460
00:12:29,682 --> 00:12:31,050
Depot or Lowe's,

461
00:12:31,050 --> 00:12:32,585
but not super expensive

462
00:12:32,585 --> 00:12:34,153
and not full tile,

463
00:12:34,153 --> 00:12:35,254
you know, custom shower.

464
00:12:35,254 --> 00:12:36,722
And so that that initially was

465
00:12:36,722 --> 00:12:37,590
you guys were a supplier

466
00:12:37,590 --> 00:12:39,425
for them specifically,

467
00:12:40,126 --> 00:12:40,426
you know,

468
00:12:40,426 --> 00:12:41,460
and so that was kind of

469
00:12:41,460 --> 00:12:42,495
what got my foot in the door,

470
00:12:42,495 --> 00:12:43,929
I guess so to speak.

471
00:12:43,996 --> 00:12:45,765
So what keeps you a member? Being,

472
00:12:45,765 --> 00:12:47,900
able to send customers in

473
00:12:47,900 --> 00:12:50,136
and see everything in one spot.

474
00:12:51,003 --> 00:12:52,171
Confidence in who's

475
00:12:52,171 --> 00:12:53,939
going to help them regardless

476
00:12:53,939 --> 00:12:55,207
if it's actually my sales rep,

477
00:12:55,207 --> 00:12:55,875
if they're available,

478
00:12:55,875 --> 00:12:56,909
or another sales rep

479
00:12:58,711 --> 00:12:59,678
and then familiar

480
00:12:59,678 --> 00:13:00,579
familiarity

481
00:13:00,579 --> 00:13:01,580
because I've been with you guys

482
00:13:01,580 --> 00:13:03,215
so long with what products you carry

483
00:13:03,215 --> 00:13:05,684
and you know, even the,

484
00:13:05,684 --> 00:13:06,452
for lack of a better word,

485
00:13:06,452 --> 00:13:07,720
the junky product you guys

486
00:13:07,720 --> 00:13:09,221
carry is still better than much.

487
00:13:09,221 --> 00:13:10,756
You're going to go buy elsewhere

488
00:13:10,756 --> 00:13:12,792
and still competitive on price. Okay.

489
00:13:13,359 --> 00:13:15,094
So I'm trying to do this in my head.

490
00:13:15,094 --> 00:13:17,530
2009, I think right around in there

491
00:13:17,830 --> 00:13:19,899
is when ProSource started

492
00:13:19,899 --> 00:13:21,033
expanding outside of floor,

493
00:13:21,033 --> 00:13:23,602
covering into the kitchen and bath realm.

494
00:13:23,903 --> 00:13:24,203
Sure.

495
00:13:24,203 --> 00:13:26,438
So did you find that advantageous

496
00:13:26,438 --> 00:13:27,840
to when you came on board?

497
00:13:27,840 --> 00:13:29,308
Yes. So

498
00:13:29,909 --> 00:13:31,777
I don't remember how much of a

499
00:13:31,777 --> 00:13:34,680
plumbing department you guys had,

500
00:13:34,680 --> 00:13:37,283
But I do remember, again, you guys

501
00:13:37,750 --> 00:13:38,851
maybe not on display,

502
00:13:38,851 --> 00:13:40,820
but the availability of product

503
00:13:40,820 --> 00:13:42,388
for kitchen and bath was there.

504
00:13:42,388 --> 00:13:44,523
It just may not have been as

505
00:13:44,523 --> 00:13:44,957
you couldn't

506
00:13:44,957 --> 00:13:46,559
walk in and see it necessarily.

507
00:13:46,559 --> 00:13:47,193
But when you

508
00:13:47,193 --> 00:13:47,660
asked it was available.

509
00:13:47,660 --> 00:13:48,961
Showroom still needed to expand a bit.

510
00:13:48,961 --> 00:13:50,763
Yeah, we helped with that expansion.

511
00:13:50,763 --> 00:13:52,331
Oh, look at that. Yeah. Yeah. So.

512
00:13:53,432 --> 00:13:54,667
But yeah, the

513
00:13:54,667 --> 00:13:55,935
showroom still needed to expand,

514
00:13:55,935 --> 00:13:56,635
but the products were

515
00:13:56,635 --> 00:13:57,369
still available there.

516
00:13:57,369 --> 00:13:59,171
But I mean, it's it's increased

517
00:13:59,171 --> 00:14:01,006
exponentially relative

518
00:14:01,006 --> 00:14:02,608
to what it was back then where,

519
00:14:02,608 --> 00:14:04,310
where you can go in and see

520
00:14:04,310 --> 00:14:05,211
a lot of Kohler's

521
00:14:05,211 --> 00:14:05,778
line of product

522
00:14:05,778 --> 00:14:07,012
or Moen's line of product

523
00:14:07,012 --> 00:14:09,181
right in the in the showroom.

524
00:14:09,181 --> 00:14:10,216
And then having displays

525
00:14:10,216 --> 00:14:12,184
where you can get a get an idea of,

526
00:14:12,184 --> 00:14:13,319
okay, this is, this is,

527
00:14:13,319 --> 00:14:15,487
you know, cabinetry layout or this is,

528
00:14:15,487 --> 00:14:16,722
you know, different materials

529
00:14:16,722 --> 00:14:17,990
and how they look together.

530
00:14:17,990 --> 00:14:19,792
You know, in combination.

531
00:14:19,792 --> 00:14:20,459
So.

532
00:14:20,459 --> 00:14:21,060
Okay,

533
00:14:21,360 --> 00:14:23,229
so you may have already answered this,

534
00:14:23,229 --> 00:14:24,363
but I'll ask the question anyway

535
00:14:24,363 --> 00:14:25,664
because it was next on my list.

536
00:14:25,664 --> 00:14:27,633
So what are some of the benefits

537
00:14:27,633 --> 00:14:29,134
of working with ProSource as

538
00:14:29,134 --> 00:14:30,569
a as a trade professional.

539
00:14:31,537 --> 00:14:33,472
Confidence in

540
00:14:34,340 --> 00:14:35,574
availability of product.

541
00:14:35,574 --> 00:14:37,476
If you guys say it's going to be here

542
00:14:37,476 --> 00:14:38,644
in two or three weeks

543
00:14:38,644 --> 00:14:40,546
or whatever it may be, the timeline

544
00:14:40,546 --> 00:14:41,247
so much doesn't matter

545
00:14:41,247 --> 00:14:42,081
because we plan around that,

546
00:14:42,081 --> 00:14:43,249
but the accuracy

547
00:14:43,249 --> 00:14:44,583
of that timeline of products.

548
00:14:44,583 --> 00:14:45,985
So that's a big thing that we've run

549
00:14:45,985 --> 00:14:47,953
into at other suppliers

550
00:14:47,953 --> 00:14:49,655
that is not accurate all the time

551
00:14:49,655 --> 00:14:52,925
or even close to accurate.

552
00:14:52,925 --> 00:14:55,628
The kitchen and bath design

553
00:14:55,628 --> 00:14:57,796
aspect not just having a sales rep there

554
00:14:57,796 --> 00:14:58,297
that's going to go,

555
00:14:58,297 --> 00:14:59,899
yeah, this looks good with this.

556
00:14:59,899 --> 00:15:01,800
But someone who can go

557
00:15:01,800 --> 00:15:04,336
who can who can meld the combination of,

558
00:15:04,770 --> 00:15:05,671
you know, countertops

559
00:15:05,671 --> 00:15:06,739
in a bathroom specifically

560
00:15:06,739 --> 00:15:09,341
countertops, cabinets, fixtures

561
00:15:09,341 --> 00:15:12,077
to have a style there

562
00:15:12,344 --> 00:15:14,580
and give a visual representation

563
00:15:15,147 --> 00:15:17,283
of of of what's going on.

564
00:15:17,283 --> 00:15:19,018
That's that's probably the biggest thing

565
00:15:20,619 --> 00:15:22,221
the two biggest things for me.

566
00:15:22,221 --> 00:15:22,888
Okay.

567
00:15:23,055 --> 00:15:24,156
You mentioned other suppliers.

568
00:15:24,156 --> 00:15:26,191
You don't go to other suppliers, do you?

569
00:15:26,191 --> 00:15:27,660
We don't frequent other suppliers

570
00:15:27,660 --> 00:15:28,427
very often.

571
00:15:28,427 --> 00:15:29,762
There’s the plug.

572
00:15:29,762 --> 00:15:32,731
Yeah, that's all I ask for, man.

573
00:15:32,731 --> 00:15:35,200
Just a little love.

574
00:15:35,334 --> 00:15:36,902
So let's let's flip the other way.

575
00:15:36,902 --> 00:15:38,604
Let's step outside of the showroom

576
00:15:38,604 --> 00:15:39,104
here for a moment.

577
00:15:39,104 --> 00:15:39,638
What,

578
00:15:39,805 --> 00:15:41,674
especially within the realm of kitchens

579
00:15:41,674 --> 00:15:42,241
and bathrooms,

580
00:15:42,241 --> 00:15:43,075
because you've done

581
00:15:43,075 --> 00:15:44,510
so many projects there,

582
00:15:44,510 --> 00:15:45,411
what changes

583
00:15:45,411 --> 00:15:46,412
have you seen

584
00:15:46,412 --> 00:15:48,047
with with remodeling projects

585
00:15:48,047 --> 00:15:51,283
in kitchens and bathrooms over the years?

586
00:15:51,283 --> 00:15:52,418
It depends on what perspective

587
00:15:52,418 --> 00:15:52,952
you look at it from.

588
00:15:52,952 --> 00:15:53,852
But there's

589
00:15:53,852 --> 00:15:54,920
there's been all kinds of change,

590
00:15:54,920 --> 00:15:55,921
in my opinion,

591
00:15:55,921 --> 00:16:00,726
in design since I've started,

592
00:16:00,726 --> 00:16:01,393
you know,

593
00:16:01,727 --> 00:16:03,128
larger format tiles

594
00:16:03,128 --> 00:16:04,330
versus small format tiles,

595
00:16:04,330 --> 00:16:05,698
kind of when I started

596
00:16:05,698 --> 00:16:07,366
like 10x10 or 12x12

597
00:16:08,801 --> 00:16:10,436
or maybe a 15x15 was about

598
00:16:10,436 --> 00:16:10,836
the biggest

599
00:16:10,836 --> 00:16:12,137
how you see now there's

600
00:16:12,137 --> 00:16:13,138
we installed 24x48

601
00:16:13,138 --> 00:16:14,640
tiles in a bathroom.

602
00:16:14,640 --> 00:16:14,873
You know

603
00:16:14,873 --> 00:16:17,309
it's that that that format has changed.

604
00:16:18,811 --> 00:16:20,612
Cabinetry is is now trending

605
00:16:20,612 --> 00:16:24,016
more towards inlay, inset drawers

606
00:16:24,016 --> 00:16:26,652
and doors and things like that

607
00:16:27,619 --> 00:16:29,822
technology and fixtures

608
00:16:29,822 --> 00:16:31,323
kitchens with touch faucets

609
00:16:31,323 --> 00:16:33,559
or motion sense faucets,

610
00:16:33,559 --> 00:16:35,227
things like that.

611
00:16:35,227 --> 00:16:37,596
And Kohler has a

612
00:16:37,596 --> 00:16:39,298
a line of digital stuff

613
00:16:39,298 --> 00:16:41,667
that's kind of really slick.

614
00:16:41,667 --> 00:16:43,202
We don't put a lot of it in, but it's

615
00:16:43,202 --> 00:16:45,671
I mean, it's a total change in how that's

616
00:16:45,671 --> 00:16:48,140
how the interface, the user interface is.

617
00:16:49,341 --> 00:16:50,242
So that's one aspect.

618
00:16:50,242 --> 00:16:52,878
But then from an installation standpoint,

619
00:16:52,878 --> 00:16:54,446
products from Schluter or Kurdi,

620
00:16:54,446 --> 00:16:57,149
where it's waterproofing for showers

621
00:16:57,149 --> 00:16:59,852
or prefabricated pans

622
00:16:59,852 --> 00:17:01,320
that we can customize

623
00:17:01,320 --> 00:17:03,522
to do tile and stuff like that,

624
00:17:03,522 --> 00:17:04,556
that's the big thing

625
00:17:04,556 --> 00:17:06,692
I, I focus on because it speeds up

626
00:17:06,692 --> 00:17:09,495
our, the timeline of us doing stuff

627
00:17:09,495 --> 00:17:10,696
makes things more reliable.

628
00:17:10,696 --> 00:17:12,664
We don't worry about leaks

629
00:17:12,664 --> 00:17:13,298
things like that.

630
00:17:13,298 --> 00:17:14,700
Underlayment for floors have come

631
00:17:14,700 --> 00:17:16,168
a long way, used to kind of

632
00:17:16,168 --> 00:17:18,203
just be concrete board,

633
00:17:18,203 --> 00:17:20,005
and now we've got underlayment

634
00:17:20,005 --> 00:17:21,540
with crack isolation and stuff,

635
00:17:21,540 --> 00:17:22,875
which we're way more confident,

636
00:17:22,875 --> 00:17:23,942
especially in old houses,

637
00:17:23,942 --> 00:17:26,278
where things shift and settle

638
00:17:26,278 --> 00:17:28,113
really, really makes us confident

639
00:17:28,113 --> 00:17:29,248
that we're not going to have grout

640
00:17:29,248 --> 00:17:30,649
popping out or things like that

641
00:17:30,649 --> 00:17:31,316
in ten years

642
00:17:32,284 --> 00:17:34,653
versus the old products.

643
00:17:34,653 --> 00:17:36,889
So a big change in installation products.

644
00:17:37,990 --> 00:17:39,224
Because of what you mentioned there

645
00:17:39,224 --> 00:17:41,560
with a lot of the large format

646
00:17:42,394 --> 00:17:43,695
tiles and planks

647
00:17:43,695 --> 00:17:45,431
that exist now,

648
00:17:45,431 --> 00:17:46,365
how much has that changed

649
00:17:46,365 --> 00:17:48,667
your installation approach?

650
00:17:48,667 --> 00:17:50,702
So up to a certain size,

651
00:17:51,036 --> 00:17:53,072
just tile, specifically

652
00:17:53,072 --> 00:17:55,040
up to a certain size, it's

653
00:17:55,040 --> 00:17:56,408
not that much different.

654
00:17:56,408 --> 00:17:59,278
You 12x24,

655
00:17:59,278 --> 00:17:59,578
you know,

656
00:17:59,578 --> 00:18:00,345
we're going to use clips

657
00:18:00,345 --> 00:18:02,081
on that installation to help help

658
00:18:02,081 --> 00:18:04,283
keep everything flat and level.

659
00:18:04,283 --> 00:18:05,717
And that's that's an amazing thing.

660
00:18:05,717 --> 00:18:07,820
It adds a little bit of cost to the job.

661
00:18:07,820 --> 00:18:11,557
But for the ability to not worry as much

662
00:18:11,557 --> 00:18:13,592
about having a nice, perfectly flat floor

663
00:18:14,393 --> 00:18:16,428
when you get into like 24x48,

664
00:18:16,428 --> 00:18:17,296
that's a different deal.

665
00:18:17,296 --> 00:18:18,197
It's different

666
00:18:18,197 --> 00:18:20,265
different cutters used for the tiles

667
00:18:20,265 --> 00:18:21,600
and you would think it goes faster,

668
00:18:21,600 --> 00:18:22,634
but it doesn't because it covers

669
00:18:22,634 --> 00:18:24,103
so much more surface area

670
00:18:24,103 --> 00:18:25,437
with one drop of a tile,

671
00:18:25,437 --> 00:18:26,371
but you're putting

672
00:18:26,371 --> 00:18:28,307
so much more mortar down and

673
00:18:28,307 --> 00:18:30,476
and back buttering everything.

674
00:18:30,476 --> 00:18:32,578
It's it's no faster,

675
00:18:33,612 --> 00:18:34,179
but it's a

676
00:18:34,179 --> 00:18:35,114
little different in the tools

677
00:18:35,114 --> 00:18:36,181
you need to use to install it

678
00:18:36,181 --> 00:18:37,449
and things like that.

679
00:18:37,516 --> 00:18:38,283
Okay.

680
00:18:38,317 --> 00:18:39,118
Has anyone

681
00:18:39,118 --> 00:18:41,053
I don't know why I'm having this thought,

682
00:18:41,053 --> 00:18:42,654
but has anyone ever

683
00:18:42,654 --> 00:18:44,690
maybe in a smaller powder room

684
00:18:44,690 --> 00:18:45,991
decided to go with just one

685
00:18:45,991 --> 00:18:48,160
big slab for the floor?

686
00:18:48,160 --> 00:18:49,061
We have not done that.

687
00:18:49,061 --> 00:18:50,262
I've heard of that being done.

688
00:18:50,262 --> 00:18:50,863
Really? Okay.

689
00:18:50,863 --> 00:18:52,164
Yeah, I've heard of that

690
00:18:52,164 --> 00:18:53,031
being done with stone.

691
00:18:53,031 --> 00:18:53,465
Just because

692
00:18:53,465 --> 00:18:53,999
as we were talking

693
00:18:53,999 --> 00:18:54,900
about the larger format,

694
00:18:54,900 --> 00:18:56,101
I started thinking I'm like,

695
00:18:56,101 --> 00:18:57,736
Well could you? And I bet you could.

696
00:18:57,736 --> 00:18:59,505
You could, you could.

697
00:18:59,505 --> 00:19:00,939
It would get into

698
00:19:00,939 --> 00:19:01,807
that stone has to be

699
00:19:01,807 --> 00:19:03,108
cut as one big chunk.

700
00:19:03,108 --> 00:19:04,476
You would might get into a weight

701
00:19:04,476 --> 00:19:05,410
depending on how big it is,

702
00:19:05,410 --> 00:19:06,678
you might get into a weight thing

703
00:19:06,678 --> 00:19:07,779
or you need to,

704
00:19:07,779 --> 00:19:09,148
you know, restructure

705
00:19:09,148 --> 00:19:09,848
slightly underneath.

706
00:19:09,848 --> 00:19:11,283
That just kind of depends on

707
00:19:11,283 --> 00:19:11,984
size of the room.

708
00:19:11,984 --> 00:19:14,253
But navigating into the space

709
00:19:14,253 --> 00:19:15,120
would probably be fun.

710
00:19:15,120 --> 00:19:15,888
Oh, yeah, Yeah.

711
00:19:15,888 --> 00:19:17,189
But it would definitely be a smaller

712
00:19:17,189 --> 00:19:17,556
powder room.

713
00:19:17,556 --> 00:19:19,625
I can't imagine a large room now.

714
00:19:19,658 --> 00:19:20,592
I don't think I'm going to see that in

715
00:19:20,592 --> 00:19:23,195
a kitchen any time soon. Yeah, sure.

716
00:19:23,195 --> 00:19:25,564
So when you're working on a kitchen

717
00:19:25,564 --> 00:19:27,166
or bathroom remodel,

718
00:19:27,166 --> 00:19:28,033
how much influence

719
00:19:28,033 --> 00:19:30,002
do you have specifically

720
00:19:30,002 --> 00:19:32,171
on the products that are being selected?

721
00:19:32,504 --> 00:19:34,306
I usually get asked,

722
00:19:35,641 --> 00:19:37,509
What do you see

723
00:19:37,509 --> 00:19:41,013
a lot being used and what has the best

724
00:19:42,347 --> 00:19:43,815
long term durability?

725
00:19:43,815 --> 00:19:43,982
You know,

726
00:19:43,982 --> 00:19:44,850
what do you have problems

727
00:19:44,850 --> 00:19:46,552
with right after install

728
00:19:46,552 --> 00:19:49,054
or a couple of years after installing it?

729
00:19:49,054 --> 00:19:51,089
That's usually the biggest thing I get.

730
00:19:51,089 --> 00:19:51,690
And so I will

731
00:19:51,690 --> 00:19:52,591
usually tell people

732
00:19:52,591 --> 00:19:54,793
we have had good luck with “X” brand

733
00:19:55,694 --> 00:19:59,665
and try to steer people into a brand

734
00:19:59,698 --> 00:20:01,900
and it's more from a reliability thing.

735
00:20:01,900 --> 00:20:03,001
I try not to affect

736
00:20:03,001 --> 00:20:04,136
people's design decisions

737
00:20:04,136 --> 00:20:05,971
because if you get into that

738
00:20:05,971 --> 00:20:08,207
and then it's what you said to do that,

739
00:20:08,307 --> 00:20:10,309
you know, you suggested this look.

740
00:20:10,309 --> 00:20:11,710
And so I will

741
00:20:11,710 --> 00:20:13,011
get an idea of what people want

742
00:20:13,011 --> 00:20:14,713
and I don't mind steering them away

743
00:20:14,713 --> 00:20:15,981
from what I think, isn't that look.

744
00:20:15,981 --> 00:20:18,050
But I never try to force

745
00:20:18,050 --> 00:20:20,852
what is necessarily.

746
00:20:20,852 --> 00:20:23,622
So do you tend to go into the showroom

747
00:20:23,622 --> 00:20:24,056
with them

748
00:20:24,056 --> 00:20:26,091
when they for product selection,

749
00:20:26,091 --> 00:20:27,693
Do you leave it to the account manager

750
00:20:27,693 --> 00:20:29,161
to work with them

751
00:20:29,161 --> 00:20:31,129
or is it a collaboration of all of you?

752
00:20:31,129 --> 00:20:32,130
It depends on the it's

753
00:20:32,130 --> 00:20:33,298
honestly it's job to job.

754
00:20:33,298 --> 00:20:34,233
I have some homeowners

755
00:20:34,233 --> 00:20:34,866
that literally know

756
00:20:34,866 --> 00:20:36,401
exactly what they want.

757
00:20:36,401 --> 00:20:38,637
And there's not not

758
00:20:38,837 --> 00:20:40,505
there's no need for me to steer

759
00:20:40,505 --> 00:20:41,540
one way or the other.

760
00:20:41,540 --> 00:20:42,574
And in cases like that,

761
00:20:42,574 --> 00:20:44,343
usually I'll call up and say, hey,

762
00:20:44,343 --> 00:20:45,444
here's the customer, here's

763
00:20:45,444 --> 00:20:46,979
what they're looking at specifically,

764
00:20:48,046 --> 00:20:49,248
here's what they can't do

765
00:20:49,248 --> 00:20:50,515
based on whatever

766
00:20:50,515 --> 00:20:52,951
it may be, layout or or,

767
00:20:53,051 --> 00:20:54,253
you know, the configuration

768
00:20:54,253 --> 00:20:55,921
of showerheads or something like that.

769
00:20:55,921 --> 00:20:58,056
I'll see what they absolutely can't do

770
00:20:58,056 --> 00:21:00,392
and just give that to the sales rep

771
00:21:00,626 --> 00:21:01,526
and then they can kind

772
00:21:01,526 --> 00:21:02,661
of direct from there.

773
00:21:02,661 --> 00:21:03,495
But then I have some people

774
00:21:03,495 --> 00:21:04,296
that have no clue

775
00:21:04,296 --> 00:21:05,998
and it's helpful for me to be here

776
00:21:05,998 --> 00:21:07,599
just to go, okay,

777
00:21:07,599 --> 00:21:08,500
stay away from this

778
00:21:08,500 --> 00:21:09,901
because it's not what we discuss

779
00:21:09,901 --> 00:21:10,369
in about,

780
00:21:10,369 --> 00:21:12,404
you know, it's more just kind of steering

781
00:21:12,404 --> 00:21:13,939
as opposed to telling them what to get.

782
00:21:13,939 --> 00:21:15,374
And then the designers

783
00:21:15,374 --> 00:21:17,709
are who I rely on for what is

784
00:21:17,709 --> 00:21:19,478
what's just totally a trend

785
00:21:19,478 --> 00:21:21,813
that's not going to last or outdated.

786
00:21:21,813 --> 00:21:22,781
And it's not that

787
00:21:22,781 --> 00:21:24,349
a customer can't do outdated.

788
00:21:24,349 --> 00:21:25,484
We're just going to let them know

789
00:21:25,484 --> 00:21:26,718
this is either outdated

790
00:21:26,718 --> 00:21:28,420
or it's going to be outdated soon

791
00:21:28,420 --> 00:21:29,521
for resale purposes

792
00:21:29,521 --> 00:21:30,622
or whatever it may be.

793
00:21:30,622 --> 00:21:31,223
So unless

794
00:21:31,223 --> 00:21:32,357
you want to stick around for ten,

795
00:21:32,357 --> 00:21:33,458
20 years, everything's retro.

796
00:21:33,458 --> 00:21:34,960
Maybe it will come back around.

797
00:21:34,960 --> 00:21:36,228
Well, and I always ask homeowners,

798
00:21:36,228 --> 00:21:36,428
I said,

799
00:21:36,428 --> 00:21:38,096
How long are you gonna stay in the house?

800
00:21:38,096 --> 00:21:38,430
You know?

801
00:21:38,430 --> 00:21:39,998
So how long are you going to stay in the house?

802
00:21:39,998 --> 00:21:41,433
Number one for trends.

803
00:21:41,433 --> 00:21:42,701
But are you going to be

804
00:21:42,701 --> 00:21:44,002
the only person staring at it forever?

805
00:21:44,002 --> 00:21:45,370
Then get whatever you want.

806
00:21:45,370 --> 00:21:46,371
You know, if you want purple floors,

807
00:21:46,371 --> 00:21:46,972
get purple floors.

808
00:21:46,972 --> 00:21:47,506
If that's what you want,

809
00:21:47,506 --> 00:21:48,674
you're going to be here forever.

810
00:21:48,674 --> 00:21:49,641
But if you think you're going

811
00:21:49,641 --> 00:21:50,542
to sell in four or five years,

812
00:21:50,542 --> 00:21:51,209
you may not want to do

813
00:21:51,209 --> 00:21:51,810
those purple floors.

814
00:21:51,810 --> 00:21:53,612
And here's. Why. Right.

815
00:21:53,612 --> 00:21:55,047
So we kind of touched on here

816
00:21:55,047 --> 00:21:56,381
how much you pay attention

817
00:21:56,381 --> 00:21:58,650
to both advancements with products

818
00:21:58,650 --> 00:21:59,418
and the trends

819
00:21:59,418 --> 00:22:00,452
that occur out the industry

820
00:22:00,452 --> 00:22:02,020
and allowing those to factor

821
00:22:02,020 --> 00:22:04,122
in any type of product recommendations.

822
00:22:04,122 --> 00:22:05,524
I really lean

823
00:22:05,524 --> 00:22:06,925
I do try to keep an eye

824
00:22:06,925 --> 00:22:08,393
on product advancements

825
00:22:08,393 --> 00:22:11,530
to like installation products

826
00:22:11,530 --> 00:22:13,598
and things like that that are what I

827
00:22:13,598 --> 00:22:14,266
what I would call

828
00:22:14,266 --> 00:22:15,767
construction materials stuff.

829
00:22:15,767 --> 00:22:17,269
Nobody sees

830
00:22:17,269 --> 00:22:19,304
but affects the outcome of it.

831
00:22:19,304 --> 00:22:21,907
So I tend to really try to keep up

832
00:22:21,907 --> 00:22:23,008
with that stuff.

833
00:22:23,008 --> 00:22:27,079
On the, the design or style side,

834
00:22:27,079 --> 00:22:28,380
I kind of know what's out there

835
00:22:28,380 --> 00:22:30,649
because I'm in here enough or I'm,

836
00:22:31,583 --> 00:22:32,484
you know, have customers

837
00:22:32,484 --> 00:22:33,518
showing me new things

838
00:22:33,518 --> 00:22:35,520
that they see or whatever.

839
00:22:35,520 --> 00:22:36,188
So I feel like I'm

840
00:22:36,188 --> 00:22:37,289
a little up on that stuff,

841
00:22:37,289 --> 00:22:38,223
but I'm probably not as up

842
00:22:38,223 --> 00:22:39,157
to date as I need to be.

843
00:22:40,492 --> 00:22:41,993
But I also trust again, that's

844
00:22:41,993 --> 00:22:43,628
part of the reason I'm using

845
00:22:43,628 --> 00:22:46,398
you guys or designers, is is there.

846
00:22:46,398 --> 00:22:47,265
They are the ones that are

847
00:22:47,265 --> 00:22:47,933
kept up on that

848
00:22:47,933 --> 00:22:49,267
and they know the latest and greatest.

849
00:22:49,267 --> 00:22:50,135
And so what's available

850
00:22:50,135 --> 00:22:51,536
and what cost is and stuff like that,

851
00:22:51,536 --> 00:22:52,537
how it applies.

852
00:22:52,537 --> 00:22:53,138
Okay,

853
00:22:53,338 --> 00:22:55,173
so like every paint company

854
00:22:55,173 --> 00:22:55,674
loves to come out

855
00:22:55,674 --> 00:22:56,575
with their color of the year

856
00:22:56,575 --> 00:22:59,578
and sometimes it's a nice color,

857
00:22:59,578 --> 00:23:01,146
very common, very neutral.

858
00:23:01,146 --> 00:23:03,715
Maybe in other times it is blinding

859
00:23:04,349 --> 00:23:05,417
in its approach.

860
00:23:05,417 --> 00:23:07,085
Do you find sometimes homeowners

861
00:23:07,085 --> 00:23:08,487
come around and say,

862
00:23:08,487 --> 00:23:09,721
this is the type of color

863
00:23:09,721 --> 00:23:10,455
I want in my room

864
00:23:10,455 --> 00:23:11,823
because this is the trending color?

865
00:23:11,823 --> 00:23:15,927
Does that play into a into design much?

866
00:23:15,927 --> 00:23:17,729
It can. I mean,

867
00:23:18,063 --> 00:23:19,531
everything has to tie together.

868
00:23:19,531 --> 00:23:20,065
I was just talking

869
00:23:20,065 --> 00:23:20,732
to a homeowner yesterday

870
00:23:20,732 --> 00:23:22,401
about how everything is like a Tetris

871
00:23:22,401 --> 00:23:23,735
puzzle of pieces.

872
00:23:23,735 --> 00:23:24,469
And so.

873
00:23:24,469 --> 00:23:25,971
Bringing a Tetris reference there nice.

874
00:23:25,971 --> 00:23:26,204
There.

875
00:23:26,204 --> 00:23:26,438
Yeah.

876
00:23:26,438 --> 00:23:29,341
So, so you know, the color of your wall

877
00:23:30,008 --> 00:23:31,376
can determine cabinet color

878
00:23:31,376 --> 00:23:34,012
or stain can determine countertop tile

879
00:23:34,012 --> 00:23:34,846
or it should any way.

880
00:23:34,846 --> 00:23:35,714
It should have an effect

881
00:23:35,714 --> 00:23:36,882
on what you're doing.

882
00:23:36,882 --> 00:23:38,417
And it's not always

883
00:23:38,417 --> 00:23:39,818
that it has to be matchy matchy,

884
00:23:39,818 --> 00:23:42,020
but it kind of all needs to go together

885
00:23:42,020 --> 00:23:44,389
and have a flow to everything.

886
00:23:44,389 --> 00:23:45,123
And so,

887
00:23:46,291 --> 00:23:47,426
yeah, I mean, sometimes I

888
00:23:47,426 --> 00:23:48,627
have customers come to me and go,

889
00:23:48,627 --> 00:23:49,995
Oh, this is the paint color I want,

890
00:23:49,995 --> 00:23:50,695
and you have to build

891
00:23:50,695 --> 00:23:51,430
around the paint color.

892
00:23:51,430 --> 00:23:53,064
Or they may say, This is the tile

893
00:23:53,064 --> 00:23:54,065
I like,

894
00:23:54,065 --> 00:23:55,500
and you have to build around that tile

895
00:23:55,500 --> 00:23:56,768
or you know, the, you know,

896
00:23:56,768 --> 00:23:59,137
But I try to get people to pick one thing

897
00:23:59,137 --> 00:24:00,272
because once you have one thing,

898
00:24:00,272 --> 00:24:00,872
it eliminates

899
00:24:00,872 --> 00:24:02,174
a lot of other

900
00:24:02,174 --> 00:24:04,509
other selections that that don't go,

901
00:24:04,709 --> 00:24:06,111
if that makes sense. Yeah.

902
00:24:06,111 --> 00:24:07,212
So let's actually talk about that.

903
00:24:07,212 --> 00:24:08,580
Is there something

904
00:24:08,580 --> 00:24:10,682
that's an interesting take in either

905
00:24:10,682 --> 00:24:11,817
bathroom or kitchen?

906
00:24:11,817 --> 00:24:12,517
We could talk about both.

907
00:24:12,517 --> 00:24:13,985
We could split it up. Sure.

908
00:24:13,985 --> 00:24:15,654
Is there a particular product

909
00:24:15,654 --> 00:24:17,823
that you look at and say,

910
00:24:17,823 --> 00:24:18,990
okay, let's choose this,

911
00:24:18,990 --> 00:24:20,192
I'll just randomly throw it out

912
00:24:20,192 --> 00:24:21,193
so you understand what I'm saying?

913
00:24:21,193 --> 00:24:22,327
We look at a bathroom,

914
00:24:22,327 --> 00:24:23,962
you say, choose your vanity

915
00:24:23,962 --> 00:24:25,297
and we'll base everything else,

916
00:24:25,297 --> 00:24:26,998
kind of either that style

917
00:24:26,998 --> 00:24:28,567
or that color in the kitchen.

918
00:24:28,567 --> 00:24:30,135
It might be choose your cabinets

919
00:24:30,135 --> 00:24:32,637
and then based off that color, that's how

920
00:24:32,637 --> 00:24:34,172
that'll help us guide to the other.

921
00:24:34,172 --> 00:24:36,541
Is there one that you tend to lean toward

922
00:24:36,541 --> 00:24:37,309
to drive something?

923
00:24:37,309 --> 00:24:38,376
If they're doing an entire room?

924
00:24:38,376 --> 00:24:39,511
Obviously, usually.

925
00:24:39,511 --> 00:24:42,280
Usually I'll base it on surface area.

926
00:24:42,280 --> 00:24:44,583
So you know, in a kitchen, typically

927
00:24:44,583 --> 00:24:45,450
your countertops are

928
00:24:45,450 --> 00:24:46,518
a lot of surface area.

929
00:24:47,486 --> 00:24:48,920
Your floor.

930
00:24:48,920 --> 00:24:49,988
Obviously it

931
00:24:49,988 --> 00:24:51,523
can be a lot of surface area.

932
00:24:51,523 --> 00:24:52,891
But if it's broken up with an island,

933
00:24:52,891 --> 00:24:53,792
you actually see less floor

934
00:24:53,792 --> 00:24:55,894
sometimes than you do counter

935
00:24:56,094 --> 00:24:58,763
and cabinets are a big factor in there.

936
00:24:59,030 --> 00:25:00,966
But there's also so many options

937
00:25:00,966 --> 00:25:02,801
for cabinet colors.

938
00:25:02,801 --> 00:25:04,236
I think that's actually

939
00:25:04,236 --> 00:25:06,771
an easier selection, if that makes sense.

940
00:25:06,771 --> 00:25:07,072
Okay.

941
00:25:07,072 --> 00:25:08,673
So usually I start with countertops

942
00:25:08,673 --> 00:25:10,742
in a kitchen, in a bathroom.

943
00:25:10,742 --> 00:25:12,544
Usually it's predominantly tile,

944
00:25:12,544 --> 00:25:13,979
you know, tile on the floor,

945
00:25:13,979 --> 00:25:15,213
tile in whatever your shower is.

946
00:25:15,213 --> 00:25:16,214
And so usually I tell people

947
00:25:16,214 --> 00:25:17,749
to kind of start there.

948
00:25:17,749 --> 00:25:19,251
But again, it depends.

949
00:25:19,251 --> 00:25:20,252
We've done some bathrooms

950
00:25:20,252 --> 00:25:21,219
where we actually almost

951
00:25:21,219 --> 00:25:23,555
had more counter space than floor space,

952
00:25:23,622 --> 00:25:25,590
you know, in weird situations.

953
00:25:25,590 --> 00:25:26,224
And so

954
00:25:26,591 --> 00:25:27,993
it's a little bit playing it by ear

955
00:25:27,993 --> 00:25:30,061
and then walls factor in. I mean,

956
00:25:31,329 --> 00:25:32,697
if you have a lot of painted

957
00:25:32,697 --> 00:25:34,299
wall surface area in a bathroom,

958
00:25:34,299 --> 00:25:37,202
sometimes that becomes a huge factor

959
00:25:37,202 --> 00:25:38,103
in in

960
00:25:38,103 --> 00:25:39,037
where you're going to start

961
00:25:39,037 --> 00:25:40,205
with your selection.

962
00:25:40,205 --> 00:25:41,239
Because of the color tone

963
00:25:41,239 --> 00:25:41,907
that's already there.

964
00:25:41,907 --> 00:25:44,309
Correct? Correct. Yeah. All right.

965
00:25:44,943 --> 00:25:47,345
So what are some of the important ways

966
00:25:47,345 --> 00:25:49,180
that communication factors

967
00:25:49,180 --> 00:25:50,048
in to a home

968
00:25:50,048 --> 00:25:51,750
remodeling project and

969
00:25:51,750 --> 00:25:53,985
ensures that it is successful?

970
00:25:53,985 --> 00:25:54,619
I probably

971
00:25:54,619 --> 00:25:55,954
I would think my homeowners

972
00:25:55,954 --> 00:25:58,056
would say I over communicate.

973
00:25:58,056 --> 00:25:59,057
Not a bad thing.

974
00:25:59,057 --> 00:26:00,025
No, I would much rather

975
00:26:00,025 --> 00:26:01,026
somebody have

976
00:26:01,026 --> 00:26:03,295
way too much information and understand

977
00:26:03,295 --> 00:26:04,796
exactly what's going on.

978
00:26:04,796 --> 00:26:05,564
Then I would

979
00:26:05,564 --> 00:26:07,566
not have enough information

980
00:26:07,566 --> 00:26:09,834
and and either be worried about something

981
00:26:09,834 --> 00:26:11,970
or just uninformed, you know,

982
00:26:12,003 --> 00:26:13,104
uninformed, you know,

983
00:26:13,104 --> 00:26:14,039
thinking that

984
00:26:14,039 --> 00:26:15,941
they're not involved almost.

985
00:26:15,941 --> 00:26:19,077
So it helps to make the homeowners

986
00:26:19,077 --> 00:26:19,744
feel involved.

987
00:26:19,744 --> 00:26:21,313
Besides writing a check,

988
00:26:21,313 --> 00:26:21,580
you know,

989
00:26:21,580 --> 00:26:22,581
besides picking your product,

990
00:26:22,581 --> 00:26:23,448
and then all of a sudden

991
00:26:23,448 --> 00:26:24,783
your job's done, write me checks

992
00:26:24,783 --> 00:26:26,418
and then you have a bathroom.

993
00:26:26,418 --> 00:26:27,452
And I have some homeowners

994
00:26:27,452 --> 00:26:28,119
that want to be that way.

995
00:26:28,119 --> 00:26:29,354
And that's perfectly fine.

996
00:26:29,354 --> 00:26:32,324
But I feel like if they understand, okay,

997
00:26:32,324 --> 00:26:32,991
in the next week,

998
00:26:32,991 --> 00:26:34,092
we're going to come in and all your roof

999
00:26:34,092 --> 00:26:35,193
and plumbing gets done.

1000
00:26:35,193 --> 00:26:36,361
And so this is going to happen

1001
00:26:36,361 --> 00:26:37,062
and this is going to happen.

1002
00:26:37,062 --> 00:26:37,629
This is going to happen.

1003
00:26:37,629 --> 00:26:38,763
And I don't tell them all the details,

1004
00:26:38,763 --> 00:26:39,965
but they have a rough idea

1005
00:26:39,965 --> 00:26:41,132
of what's going on

1006
00:26:41,132 --> 00:26:43,201
and they know the plumber showing up.

1007
00:26:43,535 --> 00:26:46,137
Then they feel like, okay,

1008
00:26:46,471 --> 00:26:48,006
I understand this week anyway,

1009
00:26:48,006 --> 00:26:48,640
and then the next week

1010
00:26:48,640 --> 00:26:50,008
maybe it's electrical or framing

1011
00:26:50,008 --> 00:26:51,343
or drywall or whatever it may be.

1012
00:26:51,343 --> 00:26:52,477
And so keeping

1013
00:26:52,477 --> 00:26:54,646
keeping people informed on on that

1014
00:26:54,946 --> 00:26:57,182
and maybe even why we do certain things.

1015
00:26:57,182 --> 00:26:57,716
You know, why

1016
00:26:57,716 --> 00:26:58,717
why do we have these hammer

1017
00:26:58,717 --> 00:26:59,651
arrestors in the walls

1018
00:27:00,685 --> 00:27:01,086
and oh,

1019
00:27:01,086 --> 00:27:01,886
it's because your,

1020
00:27:01,886 --> 00:27:02,821
your pipes bang

1021
00:27:02,821 --> 00:27:04,489
and your water pressure is uneven.

1022
00:27:04,489 --> 00:27:05,223
And then they go,

1023
00:27:05,223 --> 00:27:05,657
oh well yeah,

1024
00:27:05,657 --> 00:27:06,491
we've had that the whole time.

1025
00:27:06,491 --> 00:27:09,327
Well you won't have it now, you know.

1026
00:27:09,327 --> 00:27:10,161
So

1027
00:27:10,762 --> 00:27:12,731
having a homeowner be informed

1028
00:27:12,731 --> 00:27:14,199
also keeps me from getting weird

1029
00:27:14,199 --> 00:27:16,134
phone calls sometimes of,

1030
00:27:16,134 --> 00:27:17,736
Hey, hey, we've got this weird,

1031
00:27:17,736 --> 00:27:19,170
weird pipe sticking up out of the floor

1032
00:27:19,170 --> 00:27:20,305
and we don't. What's that for?

1033
00:27:20,305 --> 00:27:21,740
Is it going to go away or,

1034
00:27:21,740 --> 00:27:22,540
you know, whatever.

1035
00:27:22,540 --> 00:27:24,542
So they're fairly informed enough

1036
00:27:24,542 --> 00:27:26,011
to understand what we're doing.

1037
00:27:26,011 --> 00:27:27,512
Does the weird pipe go away?

1038
00:27:27,512 --> 00:27:29,114
The weird pipe goes away 99% of the time.

1039
00:27:29,114 --> 00:27:30,749
It's like, okay,

1040
00:27:30,749 --> 00:27:32,217
so you've also got other people

1041
00:27:32,217 --> 00:27:33,018
that get involved in this.

1042
00:27:33,018 --> 00:27:35,253
So how do you rein it all in?

1043
00:27:35,253 --> 00:27:36,087
You've got

1044
00:27:36,087 --> 00:27:37,288
you and the homeowner,

1045
00:27:37,288 --> 00:27:38,623
but you've got your crew

1046
00:27:38,623 --> 00:27:39,424
in here at the showroom,

1047
00:27:39,424 --> 00:27:40,592
you've got the account manager

1048
00:27:40,592 --> 00:27:42,994
and possibly a kitchen and bath designer.

1049
00:27:42,994 --> 00:27:44,429
How do you go about making sure

1050
00:27:44,429 --> 00:27:45,930
that everyone's aware of what's going on?

1051
00:27:45,930 --> 00:27:46,831
Do you find yourself

1052
00:27:46,831 --> 00:27:48,166
being the centerpiece. Of all that?

1053
00:27:48,166 --> 00:27:50,201
I am the ringleader, so to speak.

1054
00:27:50,201 --> 00:27:50,869
Whether that

1055
00:27:50,869 --> 00:27:52,937
whether that show is good or bad

1056
00:27:52,937 --> 00:27:54,372
at all depends on me.

1057
00:27:54,372 --> 00:27:56,174
So that is the main thing

1058
00:27:57,442 --> 00:27:58,610
that homeowners are paying me for

1059
00:27:58,610 --> 00:28:00,178
is coordination.

1060
00:28:00,245 --> 00:28:03,048
Yes, I very well may do some of the work,

1061
00:28:03,982 --> 00:28:05,517
but the main thing you're paying me

1062
00:28:05,517 --> 00:28:06,785
for is to coordinate

1063
00:28:06,785 --> 00:28:07,819
that the quantities

1064
00:28:07,819 --> 00:28:09,020
for the tile are correct

1065
00:28:09,020 --> 00:28:11,222
to get them ordered to be on time for,

1066
00:28:11,756 --> 00:28:12,057
you know,

1067
00:28:12,057 --> 00:28:13,324
when we need to install that

1068
00:28:13,324 --> 00:28:14,626
and that permits are pulled

1069
00:28:14,626 --> 00:28:17,228
and you know, inspections are happening

1070
00:28:17,228 --> 00:28:18,496
and you know, I'm

1071
00:28:18,496 --> 00:28:19,798
usually delivering dump trailers

1072
00:28:19,798 --> 00:28:20,899
or dropping a trailer

1073
00:28:20,899 --> 00:28:21,833
full of material off

1074
00:28:21,833 --> 00:28:23,068
or whatever it may be.

1075
00:28:23,068 --> 00:28:24,903
And so that whole coordination

1076
00:28:24,903 --> 00:28:26,971
and then also

1077
00:28:26,971 --> 00:28:28,273
to a degree,

1078
00:28:28,273 --> 00:28:29,674
I hate to use the word babysitting a homeowner,

1079
00:28:29,674 --> 00:28:30,942
but it's it's

1080
00:28:30,942 --> 00:28:32,243
making sure the homeowner

1081
00:28:32,243 --> 00:28:33,978
feels comfortable with what's going on.

1082
00:28:33,978 --> 00:28:34,846
And and

1083
00:28:34,846 --> 00:28:35,914
and again, part of that is them

1084
00:28:35,914 --> 00:28:37,549
being informed

1085
00:28:37,649 --> 00:28:39,851
and part of that is just passing along,

1086
00:28:39,851 --> 00:28:40,051
you know,

1087
00:28:40,051 --> 00:28:41,286
passing on any information

1088
00:28:41,286 --> 00:28:42,987
from updates on materials

1089
00:28:42,987 --> 00:28:43,922
and things like that.

1090
00:28:43,922 --> 00:28:45,990
So how beneficial is the showroom

1091
00:28:45,990 --> 00:28:47,959
with illustrating that

1092
00:28:47,959 --> 00:28:48,993
project to the

1093
00:28:48,993 --> 00:28:49,961
to the homeowner

1094
00:28:49,961 --> 00:28:52,297
on a more concrete level.

1095
00:28:52,297 --> 00:28:52,931
Being it

1096
00:28:52,931 --> 00:28:55,400
since the expansion of the kitchen,

1097
00:28:55,400 --> 00:28:56,301
a bath section,

1098
00:28:56,301 --> 00:28:56,634
you know,

1099
00:28:56,634 --> 00:28:58,737
you can walk in and show somebody, okay,

1100
00:28:59,070 --> 00:29:01,139
you know, you've got vanity countertop

1101
00:29:01,339 --> 00:29:03,208
shower and kind of go, okay,

1102
00:29:03,208 --> 00:29:04,375
this floor has to be in

1103
00:29:04,375 --> 00:29:05,543
before these cabinets go in.

1104
00:29:05,543 --> 00:29:07,011
These cabinets have to be in

1105
00:29:07,011 --> 00:29:07,746
for the countertops,

1106
00:29:07,746 --> 00:29:08,913
get templated to go in or

1107
00:29:08,913 --> 00:29:09,981
the stone for the shower.

1108
00:29:10,982 --> 00:29:11,483
I don't know if that

1109
00:29:11,483 --> 00:29:12,083
answers your question,

1110
00:29:12,083 --> 00:29:13,451
but it's it's an example

1111
00:29:13,451 --> 00:29:15,386
of what a finished product looks like,

1112
00:29:15,386 --> 00:29:17,355
that I can break down backwards

1113
00:29:17,355 --> 00:29:18,223
and say this is

1114
00:29:18,223 --> 00:29:18,857
this is the order

1115
00:29:18,857 --> 00:29:20,892
of operations for things.

1116
00:29:20,892 --> 00:29:22,727
And they can see it firsthand.

1117
00:29:22,727 --> 00:29:23,428
Okay.

1118
00:29:23,428 --> 00:29:25,130
So I kind of mentioned it earlier,

1119
00:29:25,130 --> 00:29:26,297
so they'll swing back to it.

1120
00:29:26,297 --> 00:29:28,533
I've mentioned the kitchen and bath designer

1121
00:29:28,533 --> 00:29:29,400
in the showroom.

1122
00:29:29,400 --> 00:29:31,669
Do you make much use of that service

1123
00:29:31,736 --> 00:29:33,071
here at the showroom? Yeah. Yeah.

1124
00:29:33,071 --> 00:29:33,738
I have a

1125
00:29:34,272 --> 00:29:35,173
specific designer

1126
00:29:35,173 --> 00:29:35,974
that I like to work with

1127
00:29:35,974 --> 00:29:36,708
because we've worked together

1128
00:29:36,708 --> 00:29:38,176
now probably for ten years.

1129
00:29:38,176 --> 00:29:40,378
So if I call in and say

1130
00:29:40,378 --> 00:29:41,780
I usually send a preliminary

1131
00:29:41,780 --> 00:29:42,781
drawing that just says,

1132
00:29:42,781 --> 00:29:44,616
You've got this much room for cabinets,

1133
00:29:44,616 --> 00:29:45,750
this is rough location

1134
00:29:45,750 --> 00:29:46,651
in the room, close to a window,

1135
00:29:46,651 --> 00:29:47,452
whatever it may be.

1136
00:29:48,920 --> 00:29:50,321
If I say I want,

1137
00:29:50,321 --> 00:29:51,456
I want fillers on the left side

1138
00:29:51,456 --> 00:29:52,157
or whatever.

1139
00:29:52,157 --> 00:29:53,825
She knows what I mean.

1140
00:29:53,825 --> 00:29:56,027
What I need for installation purposes,

1141
00:29:56,027 --> 00:29:58,129
not just here's your cabinets,

1142
00:29:58,129 --> 00:29:59,731
but here's the cleat I need for crown.

1143
00:29:59,731 --> 00:30:01,966
She already knows what I want.

1144
00:30:01,966 --> 00:30:02,667
She already knows,

1145
00:30:02,667 --> 00:30:04,202
you know, filler wise or toe

1146
00:30:04,202 --> 00:30:07,238
kick wise are also capability wise

1147
00:30:07,238 --> 00:30:08,873
because different

1148
00:30:08,940 --> 00:30:10,742
coming from a background of cabinets,

1149
00:30:10,742 --> 00:30:12,143
I have no problem

1150
00:30:12,143 --> 00:30:13,244
modifying a cabinet

1151
00:30:13,244 --> 00:30:15,180
to fit what we need to a degree.

1152
00:30:15,180 --> 00:30:17,315
And so she knows what I can and can't do.

1153
00:30:18,183 --> 00:30:20,518
Therefore, there's certain things

1154
00:30:20,518 --> 00:30:20,885
she knows

1155
00:30:20,885 --> 00:30:21,820
she can design for me

1156
00:30:21,820 --> 00:30:22,854
that we can accomplish,

1157
00:30:22,854 --> 00:30:25,056
that maybe another contractor can't.

1158
00:30:25,056 --> 00:30:26,124
So because of the relationship

1159
00:30:26,124 --> 00:30:27,425
you've built. Because of the relationship.

1160
00:30:27,425 --> 00:30:29,794
Right now, so now you've got that sort of

1161
00:30:30,028 --> 00:30:31,896
sometimes an unspoken communication

1162
00:30:31,896 --> 00:30:33,932
that you're just in that mind meld

1163
00:30:33,932 --> 00:30:35,233
right between the two of you. Yeah.

1164
00:30:35,233 --> 00:30:37,268
And we double, you know, we always

1165
00:30:37,268 --> 00:30:38,536
I'll get a drawing back

1166
00:30:38,536 --> 00:30:39,504
and I'll double check and go,

1167
00:30:39,504 --> 00:30:40,171
Yeah, this is on there,

1168
00:30:40,171 --> 00:30:41,206
this is on there, this is on there.

1169
00:30:41,206 --> 00:30:43,107
But yeah, it's, it works well.

1170
00:30:43,107 --> 00:30:43,508
So my next

1171
00:30:43,508 --> 00:30:44,375
question is a little bit longer.

1172
00:30:44,375 --> 00:30:46,110
I'm going to look down and read it. Sure.

1173
00:30:46,110 --> 00:30:47,212
You could take a drink

1174
00:30:47,212 --> 00:30:48,746
if you want to go through all this.

1175
00:30:48,746 --> 00:30:50,348
In the beginning, no.

1176
00:30:50,448 --> 00:30:52,884
So many homeowners don't

1177
00:30:52,884 --> 00:30:53,918
fully know

1178
00:30:53,918 --> 00:30:56,221
how much a remodel project can cost.

1179
00:30:56,688 --> 00:30:57,422
We should probably say

1180
00:30:57,422 --> 00:30:58,623
maybe most don't know.

1181
00:30:58,623 --> 00:31:00,058
They think they have an idea,

1182
00:31:00,058 --> 00:31:02,293
but they probably don't really.

1183
00:31:02,293 --> 00:31:03,661
How do you go about setting up

1184
00:31:03,661 --> 00:31:05,730
a realistic budget with them

1185
00:31:06,097 --> 00:31:08,132
and then along with that, what?

1186
00:31:08,132 --> 00:31:09,400
And so I'd look two questions

1187
00:31:09,400 --> 00:31:10,168
in one here.

1188
00:31:10,168 --> 00:31:10,602
And then what

1189
00:31:10,602 --> 00:31:11,903
are some of the common obstacles

1190
00:31:11,903 --> 00:31:13,504
you use to navigate

1191
00:31:13,504 --> 00:31:15,039
and move forward with the project?

1192
00:31:15,039 --> 00:31:16,140
With any challenges you may have

1193
00:31:16,140 --> 00:31:17,842
there on the budget front.

1194
00:31:17,842 --> 00:31:19,210
So the first is just

1195
00:31:19,210 --> 00:31:20,011
how do you make sure

1196
00:31:20,011 --> 00:31:22,480
the budget is realistic? Sure.

1197
00:31:22,480 --> 00:31:24,482
So I'll preface this slightly.

1198
00:31:24,482 --> 00:31:25,850
Most of my customers

1199
00:31:27,852 --> 00:31:29,387
budget is a factor, but

1200
00:31:29,387 --> 00:31:30,255
I'm blessed

1201
00:31:30,255 --> 00:31:32,490
that it's usually not actually

1202
00:31:32,490 --> 00:31:33,591
the overriding thing.

1203
00:31:33,591 --> 00:31:34,592
They have a number,

1204
00:31:34,592 --> 00:31:37,295
but it's it's usually pretty realistic

1205
00:31:38,162 --> 00:31:41,366
and it's it's better scale than most.

1206
00:31:41,532 --> 00:31:43,868
So anyway, so we start with that, but

1207
00:31:43,868 --> 00:31:46,671
I usually don't even ask them a money

1208
00:31:46,671 --> 00:31:48,439
number walking in.

1209
00:31:48,439 --> 00:31:49,741
I just say,

1210
00:31:49,741 --> 00:31:51,276
you know, what would you like to do?

1211
00:31:51,276 --> 00:31:51,609
You know,

1212
00:31:51,609 --> 00:31:53,011
if it was your dream project

1213
00:31:53,011 --> 00:31:53,912
and you do anything you want to,

1214
00:31:53,912 --> 00:31:54,812
what do you want to do?

1215
00:31:54,812 --> 00:31:56,648
And so they lay that out

1216
00:31:56,648 --> 00:31:57,448
and I go, okay,

1217
00:31:57,448 --> 00:31:59,083
this is what it takes to accomplish that.

1218
00:31:59,083 --> 00:32:00,752
And I go through the technical aspect of,

1219
00:32:00,752 --> 00:32:02,587
okay, if the toilet moves, this moves,

1220
00:32:02,587 --> 00:32:04,589
this plumbing has got to be rearranged.

1221
00:32:04,589 --> 00:32:04,889
You know,

1222
00:32:04,889 --> 00:32:05,990
if your basement is finished,

1223
00:32:05,990 --> 00:32:07,592
then that means we're possibly cutting

1224
00:32:07,592 --> 00:32:08,393
a ceiling out down there

1225
00:32:08,393 --> 00:32:09,894
to access things or whatever it may be,

1226
00:32:09,894 --> 00:32:10,461
or go

1227
00:32:10,461 --> 00:32:11,829
going through a roof with a new vent.

1228
00:32:11,829 --> 00:32:12,830
And then

1229
00:32:12,830 --> 00:32:13,731
I will usually try

1230
00:32:13,731 --> 00:32:15,333
to give a rough number.

1231
00:32:15,333 --> 00:32:16,701
You know, just just an idea of,

1232
00:32:16,701 --> 00:32:19,137
okay, this is “x” grand.

1233
00:32:19,437 --> 00:32:21,406
And, you know, they go

1234
00:32:21,406 --> 00:32:23,174
that's that's within budget. Great.

1235
00:32:23,174 --> 00:32:24,375
Then that's what we do.

1236
00:32:24,375 --> 00:32:25,443
If that's not in budget,

1237
00:32:25,443 --> 00:32:26,444
then I go now

1238
00:32:26,444 --> 00:32:27,245
what if we

1239
00:32:27,245 --> 00:32:29,414
then I start going to alternates of,

1240
00:32:29,414 --> 00:32:31,215
okay, if you don't move the toilet

1241
00:32:31,215 --> 00:32:32,183
all the way across the room

1242
00:32:32,183 --> 00:32:33,251
and we put it here instead,

1243
00:32:33,251 --> 00:32:34,652
it saves you “X” dollars

1244
00:32:34,652 --> 00:32:36,087
and then we start working backwards

1245
00:32:36,087 --> 00:32:37,322
from that step.

1246
00:32:37,322 --> 00:32:40,258
Material choice does come in, but there's

1247
00:32:40,258 --> 00:32:41,259
a lot of ways

1248
00:32:41,259 --> 00:32:42,427
to manipulate materials

1249
00:32:42,427 --> 00:32:43,761
to still get a look

1250
00:32:43,761 --> 00:32:44,295
That's not

1251
00:32:44,295 --> 00:32:45,863
you may not be exactly what they wanted,

1252
00:32:45,863 --> 00:32:47,332
but I can get them close

1253
00:32:47,332 --> 00:32:48,399
in a lower cost material.

1254
00:32:48,399 --> 00:32:49,233
So usually layout

1255
00:32:49,233 --> 00:32:50,068
is the most important thing,

1256
00:32:50,068 --> 00:32:51,803
say in a kitchen or bath kitchens

1257
00:32:51,803 --> 00:32:52,337
or bathrooms,

1258
00:32:52,337 --> 00:32:53,638
especially because

1259
00:32:53,638 --> 00:32:55,707
we're usually moving things.

1260
00:32:55,707 --> 00:32:57,542
Kitchens don't don't manipulate

1261
00:32:57,542 --> 00:32:58,643
as much typically. But

1262
00:32:59,777 --> 00:33:00,178
so we

1263
00:33:00,178 --> 00:33:01,079
start with layout and

1264
00:33:01,079 --> 00:33:03,381
then we move to product too,

1265
00:33:03,481 --> 00:33:04,148
to back off

1266
00:33:04,148 --> 00:33:07,518
product potentially or change product

1267
00:33:07,518 --> 00:33:08,553
on the cost.

1268
00:33:08,553 --> 00:33:10,488
That's the first part, right?

1269
00:33:10,488 --> 00:33:11,022
That's good enough.

1270
00:33:11,022 --> 00:33:12,123
So then it was

1271
00:33:12,123 --> 00:33:14,392
what are some of the common obstacles?

1272
00:33:14,392 --> 00:33:15,827
Do you have that help

1273
00:33:15,827 --> 00:33:18,096
you navigate that whole process?

1274
00:33:18,096 --> 00:33:19,564
How do you how do you recognize them?

1275
00:33:19,564 --> 00:33:21,132
How do you overcome them?

1276
00:33:21,132 --> 00:33:21,632
Yeah,

1277
00:33:21,866 --> 00:33:23,067
the overcoming typically,

1278
00:33:23,067 --> 00:33:25,003
as the homeowner has to accept that

1279
00:33:25,003 --> 00:33:27,839
that that that something has to change

1280
00:33:27,839 --> 00:33:31,576
in order to make the costs come down.

1281
00:33:31,576 --> 00:33:32,610
So again,

1282
00:33:32,610 --> 00:33:33,978
whether that's layout,

1283
00:33:33,978 --> 00:33:36,647
whether that's material choices,

1284
00:33:36,647 --> 00:33:38,449
sometimes I tell homeowners

1285
00:33:38,449 --> 00:33:39,751
if that's really what you want,

1286
00:33:39,751 --> 00:33:42,020
just wait and save. You know what I mean?

1287
00:33:42,020 --> 00:33:43,388
There's nothing wrong with

1288
00:33:43,388 --> 00:33:44,489
if it takes

1289
00:33:44,489 --> 00:33:45,990
if it's three more months down the road,

1290
00:33:45,990 --> 00:33:46,524
but you're going to be

1291
00:33:46,524 --> 00:33:47,191
in the house forever

1292
00:33:47,191 --> 00:33:48,860
and you want to be your dream bathroom.

1293
00:33:48,860 --> 00:33:49,761
Just save the difference

1294
00:33:49,761 --> 00:33:51,763
and do exactly what you want.

1295
00:33:51,763 --> 00:33:52,563
Because it's something else

1296
00:33:52,563 --> 00:33:53,164
you mentioned there.

1297
00:33:53,164 --> 00:33:54,632
You said you're often

1298
00:33:54,632 --> 00:33:55,500
you're more often

1299
00:33:55,500 --> 00:33:57,368
moving things in a bathroom

1300
00:33:57,368 --> 00:33:58,536
than in the kitchen.

1301
00:33:58,536 --> 00:34:00,271
So I was trying to do this in my head

1302
00:34:00,271 --> 00:34:02,040
and let's see if I guess correctly,

1303
00:34:02,040 --> 00:34:03,841
you're in a kitchen,

1304
00:34:03,841 --> 00:34:04,876
you might have an island,

1305
00:34:04,876 --> 00:34:06,144
you have appliances.

1306
00:34:06,144 --> 00:34:08,413
Does that sort of fact

1307
00:34:09,080 --> 00:34:10,048
factor into why

1308
00:34:10,048 --> 00:34:12,183
there's less movement there

1309
00:34:12,650 --> 00:34:13,684
versus a bathroom

1310
00:34:13,684 --> 00:34:17,121
where maybe you can move the plumbing in

1311
00:34:17,188 --> 00:34:18,423
one direction or another?

1312
00:34:18,423 --> 00:34:19,524
When I say movement,

1313
00:34:19,524 --> 00:34:20,191
it's it's

1314
00:34:20,191 --> 00:34:22,193
the amount of work

1315
00:34:22,193 --> 00:34:23,795
it takes to move, say, a toilet drain

1316
00:34:23,795 --> 00:34:25,696
that's four inches in diameter.

1317
00:34:25,696 --> 00:34:27,165
You know, it has to go through floor

1318
00:34:27,165 --> 00:34:28,699
joists a certain direction.

1319
00:34:28,699 --> 00:34:29,267
But I have a

1320
00:34:29,267 --> 00:34:30,334
I have a code that says

1321
00:34:30,334 --> 00:34:32,603
I can only drill a hole in the center

1322
00:34:32,637 --> 00:34:32,804
that.

1323
00:34:32,804 --> 00:34:34,472
joist Less than a third of the size.

1324
00:34:34,472 --> 00:34:37,341
And there's a lot more to.

1325
00:34:37,341 --> 00:34:38,176
You're moving a water

1326
00:34:38,176 --> 00:34:39,477
you know, a water lot for a toilet.

1327
00:34:39,477 --> 00:34:40,244
You remove a waterline

1328
00:34:40,244 --> 00:34:41,846
and a supply and a drain,

1329
00:34:41,846 --> 00:34:43,081
you know, for for sinks.

1330
00:34:43,081 --> 00:34:44,148
You're moving two supplies

1331
00:34:44,148 --> 00:34:45,149
and a drain for showers.

1332
00:34:45,149 --> 00:34:46,317
You're moving again,

1333
00:34:46,317 --> 00:34:47,952
multiple supplies and a drain.

1334
00:34:47,952 --> 00:34:49,520
And so there's there's

1335
00:34:49,520 --> 00:34:50,855
just a lot more to moving

1336
00:34:50,855 --> 00:34:53,224
that versus in a kitchen you have a sink

1337
00:34:53,624 --> 00:34:55,359
which has those three factors.

1338
00:34:55,359 --> 00:34:56,327
But your appliances

1339
00:34:56,327 --> 00:34:57,795
are typically a supply line

1340
00:34:57,795 --> 00:34:58,396
and a drain line.

1341
00:34:58,396 --> 00:34:58,963
That's going to run

1342
00:34:58,963 --> 00:35:00,064
back to the sink

1343
00:35:00,064 --> 00:35:01,833
or a supply line for a refrigerator

1344
00:35:01,833 --> 00:35:03,000
that runs through a pipe underneath.

1345
00:35:03,000 --> 00:35:05,069
So it's a whole lot simpler process.

1346
00:35:05,069 --> 00:35:06,270
And also to

1347
00:35:06,270 --> 00:35:06,971
you may move

1348
00:35:06,971 --> 00:35:08,673
we may move more electric in a kitchen

1349
00:35:08,673 --> 00:35:10,675
typically than in a bathroom.

1350
00:35:10,675 --> 00:35:12,043
But typically electric

1351
00:35:12,043 --> 00:35:14,078
is easier to move than plumbing.

1352
00:35:14,078 --> 00:35:14,912
And so I guess that's

1353
00:35:14,912 --> 00:35:15,646
what it comes down to

1354
00:35:15,646 --> 00:35:17,281
is the amount of the amount of plumbing

1355
00:35:17,281 --> 00:35:19,083
and how far you have to go with it

1356
00:35:19,083 --> 00:35:20,852
is typically more in a bathroom.

1357
00:35:20,852 --> 00:35:22,587
So I had another thought hit me here.

1358
00:35:22,587 --> 00:35:23,721
You just keep saying these things

1359
00:35:23,721 --> 00:35:26,324
and the questions just pop in my head

1360
00:35:26,324 --> 00:35:27,859
as we talk about budget,

1361
00:35:27,859 --> 00:35:29,794
how much has budget

1362
00:35:29,794 --> 00:35:31,195
has the budget changed

1363
00:35:31,195 --> 00:35:32,830
over the past few years?

1364
00:35:32,830 --> 00:35:33,965
As we've come out of the pandemic?

1365
00:35:33,965 --> 00:35:35,433
There's been a lot of price movement,

1366
00:35:35,433 --> 00:35:37,802
a lot of a lot of supply chain

1367
00:35:37,802 --> 00:35:38,636
challenges.

1368
00:35:38,636 --> 00:35:40,705
How much has budget,

1369
00:35:40,705 --> 00:35:42,640
from your perspective, changed with your

1370
00:35:42,640 --> 00:35:44,342
those projects versus what it was?

1371
00:35:45,409 --> 00:35:47,211
I actually just rebid.

1372
00:35:47,211 --> 00:35:48,146
I had a project that I did

1373
00:35:48,146 --> 00:35:51,415
for a customer in mid 2019.

1374
00:35:51,415 --> 00:35:53,551
They called me last week to say

1375
00:35:53,551 --> 00:35:54,385
they wanted to go ahead

1376
00:35:54,385 --> 00:35:56,187
and execute that project.

1377
00:35:56,187 --> 00:35:57,555
So just four years later.

1378
00:35:57,922 --> 00:36:00,124
I'm going to ask, is that normal?

1379
00:36:00,258 --> 00:36:02,727
No, no, typically not that far.

1380
00:36:02,727 --> 00:36:04,729
And actually it may have been 20.

1381
00:36:04,729 --> 00:36:05,363
Either way.

1382
00:36:05,363 --> 00:36:06,230
Either way, it's been to,

1383
00:36:06,230 --> 00:36:07,231
you know, three years,

1384
00:36:07,231 --> 00:36:10,201
but I had to rework his bid.

1385
00:36:10,935 --> 00:36:13,304
And so it probably went up

1386
00:36:13,304 --> 00:36:15,873
20%, give or take.

1387
00:36:15,873 --> 00:36:17,108
And so that's mainly

1388
00:36:17,108 --> 00:36:18,743
in construction materials

1389
00:36:18,743 --> 00:36:20,178
and finished materials.

1390
00:36:20,178 --> 00:36:22,647
Just materials went all over the place.

1391
00:36:22,647 --> 00:36:23,614
I do pay,

1392
00:36:23,614 --> 00:36:25,116
you know, more in labor,

1393
00:36:25,116 --> 00:36:26,484
but it's not due to the pandemic.

1394
00:36:26,484 --> 00:36:26,951
It's simply

1395
00:36:26,951 --> 00:36:28,686
because prices,

1396
00:36:28,686 --> 00:36:29,887
you know, slowly prices

1397
00:36:29,887 --> 00:36:31,055
increase for labor.

1398
00:36:31,055 --> 00:36:32,723
But that was negligible.

1399
00:36:32,723 --> 00:36:33,925
But materials definitely

1400
00:36:34,959 --> 00:36:37,628
and mid-pandemic materials were insane.

1401
00:36:37,628 --> 00:36:39,230
Then I'd be charging

1402
00:36:39,230 --> 00:36:40,765
40% more for certain

1403
00:36:40,765 --> 00:36:41,566
for certain items,

1404
00:36:41,566 --> 00:36:43,568
but it's leveled back out to where,

1405
00:36:43,968 --> 00:36:44,168
you know,

1406
00:36:44,168 --> 00:36:45,736
I would say roughly 20%

1407
00:36:45,736 --> 00:36:47,271
difference, give or take.

1408
00:36:47,271 --> 00:36:49,073
And it depends on the product.

1409
00:36:49,073 --> 00:36:49,707
Certain things

1410
00:36:49,707 --> 00:36:50,841
kind of went back to what they were

1411
00:36:50,841 --> 00:36:53,010
and certain things never are still crazy.

1412
00:36:54,278 --> 00:36:55,913
So now this one I'm

1413
00:36:55,913 --> 00:36:57,348
curious as I look at your face,

1414
00:36:57,348 --> 00:36:59,250
how you may react to this one.

1415
00:36:59,250 --> 00:37:01,052
There are a plethora of home

1416
00:37:01,052 --> 00:37:03,054
remodeling shows out there

1417
00:37:03,054 --> 00:37:05,957
across the networks and streaming, etc.

1418
00:37:06,524 --> 00:37:07,158
and I'm sure there's

1419
00:37:07,158 --> 00:37:08,492
probably a ton of YouTube videos

1420
00:37:08,492 --> 00:37:10,261
too, doing the whole thing.

1421
00:37:10,261 --> 00:37:12,630
How do you react to all of that?

1422
00:37:14,365 --> 00:37:15,032
The vast...

1423
00:37:15,032 --> 00:37:16,000
looks like you're trying to find

1424
00:37:16,000 --> 00:37:17,401
a politically correct answer. Politically correct.

1425
00:37:17,401 --> 00:37:17,735
Yeah.

1426
00:37:18,302 --> 00:37:20,438
The vast majority of those shows,

1427
00:37:20,438 --> 00:37:22,106
as far as timeline

1428
00:37:23,541 --> 00:37:25,209
process

1429
00:37:25,476 --> 00:37:27,878
budgets are either.

1430
00:37:29,580 --> 00:37:30,982
None of them are, in my opinion.

1431
00:37:30,982 --> 00:37:33,184
Nearly none of them are accurate.

1432
00:37:33,184 --> 00:37:34,552
Typically, timelines are like,

1433
00:37:34,552 --> 00:37:35,486
Oh, we'll have done in a week,

1434
00:37:35,486 --> 00:37:37,288
and it's like, not a chance.

1435
00:37:37,288 --> 00:37:38,089
You know, we can't

1436
00:37:38,089 --> 00:37:39,824
we can't get stone for a bathroom

1437
00:37:39,824 --> 00:37:40,658
in a week.

1438
00:37:40,658 --> 00:37:42,093
You know, if it's if it's templated

1439
00:37:42,093 --> 00:37:42,960
and you'll see them on the show

1440
00:37:42,960 --> 00:37:43,628
where they template one day

1441
00:37:43,628 --> 00:37:44,528
and they installed the next day,

1442
00:37:44,528 --> 00:37:47,531
I'm like that just impossible anyway.

1443
00:37:47,531 --> 00:37:48,065
But

1444
00:37:48,699 --> 00:37:50,768
so yeah, timelines are completely

1445
00:37:51,335 --> 00:37:52,003
out of whack.

1446
00:37:52,003 --> 00:37:53,170
It typically seems like

1447
00:37:53,170 --> 00:37:54,071
budgets are out of whack.

1448
00:37:54,071 --> 00:37:55,439
And I do understand

1449
00:37:55,439 --> 00:37:57,174
these shows make money on that.

1450
00:37:57,174 --> 00:37:58,075
So there are sponsors

1451
00:37:58,075 --> 00:37:58,909
that pay for products,

1452
00:37:58,909 --> 00:38:00,344
so that lowers the cost,

1453
00:38:00,344 --> 00:38:01,412
but they don't explain that.

1454
00:38:01,412 --> 00:38:02,513
They don't say,

1455
00:38:02,513 --> 00:38:03,547
well, we got materials for free.

1456
00:38:03,547 --> 00:38:05,916
So the labor was this much and so

1457
00:38:05,916 --> 00:38:06,684
or that or that.

1458
00:38:06,684 --> 00:38:08,252
We had 30 contractors

1459
00:38:08,252 --> 00:38:09,020
working on this project

1460
00:38:09,020 --> 00:38:10,454
literally 24 hours a day.

1461
00:38:10,454 --> 00:38:11,889
So we got it done in a week.

1462
00:38:11,889 --> 00:38:12,757
But it's it's

1463
00:38:12,757 --> 00:38:13,724
three months of work

1464
00:38:13,724 --> 00:38:16,894
for a handful of contractors to do so.

1465
00:38:17,361 --> 00:38:19,163
I do understand why it looks like that,

1466
00:38:19,163 --> 00:38:20,131
but they don't explain that.

1467
00:38:20,131 --> 00:38:22,533
So I get some homeowners that do have a

1468
00:38:23,534 --> 00:38:27,004
a disproportionate

1469
00:38:27,672 --> 00:38:29,273
view of how long it should

1470
00:38:29,273 --> 00:38:31,409
or shouldn't take based on that.

1471
00:38:31,409 --> 00:38:34,879
But but I do think they sometimes

1472
00:38:34,879 --> 00:38:35,613
can be beneficial

1473
00:38:35,613 --> 00:38:36,781
from a design perspective

1474
00:38:36,781 --> 00:38:39,016
because they usually do the more extreme.

1475
00:38:39,016 --> 00:38:41,652
Usually they're using the latest greatest

1476
00:38:41,652 --> 00:38:42,820
and the more extreme styles

1477
00:38:42,820 --> 00:38:43,788
and trends and things like that,

1478
00:38:43,788 --> 00:38:45,256
which can be good.

1479
00:38:45,256 --> 00:38:46,557
I don't know that I would always do

1480
00:38:46,557 --> 00:38:47,425
exactly what they do,

1481
00:38:47,425 --> 00:38:49,226
but we can pull pieces of that,

1482
00:38:49,226 --> 00:38:50,494
you know, from a style perspective

1483
00:38:50,494 --> 00:38:51,829
or a design perspective,

1484
00:38:51,829 --> 00:38:52,363
which again,

1485
00:38:52,363 --> 00:38:55,166
I don't try to get into a whole lot.

1486
00:38:55,166 --> 00:38:56,300
And there is there

1487
00:38:56,300 --> 00:38:58,302
I remember from a couple of years ago,

1488
00:38:58,302 --> 00:38:59,136
there was a show

1489
00:38:59,136 --> 00:39:01,238
that was very accurate on budget,

1490
00:39:01,539 --> 00:39:02,973
very accurate on work,

1491
00:39:02,973 --> 00:39:04,442
but that's what they were more focused

1492
00:39:04,442 --> 00:39:05,176
on than the shock

1493
00:39:05,176 --> 00:39:07,244
and awe of doing a job in a week.

1494
00:39:07,511 --> 00:39:09,480
Anyway, there there, there was one.

1495
00:39:09,480 --> 00:39:10,681
I don't know if I can name it on the air

1496
00:39:10,681 --> 00:39:12,183
if it matters, but

1497
00:39:12,183 --> 00:39:15,119
but the whole Mike Holmes back, back,

1498
00:39:15,119 --> 00:39:17,121
back five, ten years ago,

1499
00:39:17,121 --> 00:39:18,489
that show was actually accurate.

1500
00:39:18,489 --> 00:39:19,724
I mean, when he

1501
00:39:19,724 --> 00:39:20,858
you know, he used to say that

1502
00:39:20,858 --> 00:39:22,827
basically roughly 50% of your job

1503
00:39:22,827 --> 00:39:23,594
should roughly be

1504
00:39:23,594 --> 00:39:25,029
materials and 50% is labor.

1505
00:39:25,029 --> 00:39:26,097
That's not way off.

1506
00:39:27,064 --> 00:39:27,832
You may have

1507
00:39:27,832 --> 00:39:29,433
the overall cost is still about same.

1508
00:39:29,433 --> 00:39:30,301
You may have a little more,

1509
00:39:30,301 --> 00:39:31,435
the ratio may be a little off.

1510
00:39:31,435 --> 00:39:32,203
But that was realistic

1511
00:39:32,203 --> 00:39:35,339
and all his timelines were realistic.

1512
00:39:35,339 --> 00:39:36,607
So they could be dramatic

1513
00:39:36,607 --> 00:39:37,975
on, ooh, this is wrong and it

1514
00:39:37,975 --> 00:39:38,943
maybe it really was wrong.

1515
00:39:38,943 --> 00:39:40,444
But but again,

1516
00:39:40,444 --> 00:39:41,212
everything on that show

1517
00:39:41,212 --> 00:39:42,313
did seem to actually be accurate,

1518
00:39:42,313 --> 00:39:43,080
but they weren't concerned

1519
00:39:43,080 --> 00:39:44,548
with getting it done in a week

1520
00:39:44,548 --> 00:39:46,484
and they weren't concerned with it being,

1521
00:39:46,484 --> 00:39:47,351
you know, the latest

1522
00:39:47,351 --> 00:39:49,153
and greatest necessarily just done well.

1523
00:39:49,153 --> 00:39:50,821
So so I'm curious,

1524
00:39:50,821 --> 00:39:52,323
what if they approached you to do a show?

1525
00:39:52,323 --> 00:39:53,124
Would you?

1526
00:39:53,491 --> 00:39:55,126
I don't have the personality.

1527
00:39:55,126 --> 00:39:56,227
For TV. Show.

1528
00:39:56,227 --> 00:39:57,428
I'm not dramatic enough

1529
00:39:57,428 --> 00:39:58,929
anything on TV nowadays.

1530
00:39:58,929 --> 00:39:59,830
You have to be like,

1531
00:39:59,830 --> 00:40:00,231
you got to have,

1532
00:40:00,231 --> 00:40:01,665
my gosh, we're going to lose the shop

1533
00:40:01,665 --> 00:40:02,800
because we can't

1534
00:40:02,800 --> 00:40:03,901
get this done or whatever.

1535
00:40:03,901 --> 00:40:05,836
And so I'm not dramatic enough.

1536
00:40:05,836 --> 00:40:06,370
Like I said,

1537
00:40:06,370 --> 00:40:08,205
my favorite is when they have the big

1538
00:40:08,205 --> 00:40:10,040
they are working on it and suddenly

1539
00:40:10,040 --> 00:40:11,342
they discover something behind the walls.

1540
00:40:11,342 --> 00:40:11,742
It wasn't there.

1541
00:40:11,742 --> 00:40:13,077
And every week that happens

1542
00:40:13,077 --> 00:40:14,478
and yet they're still stunned

1543
00:40:14,478 --> 00:40:15,513
when it happens. Right.

1544
00:40:15,513 --> 00:40:16,080
And yes,

1545
00:40:16,080 --> 00:40:17,848
you would have to pull out the drama

1546
00:40:17,848 --> 00:40:19,049
to make that work.

1547
00:40:19,049 --> 00:40:19,750
Yeah, I'm not dramatic enough.

1548
00:40:19,750 --> 00:40:21,585
Not for, you know. Okay.

1549
00:40:21,585 --> 00:40:24,255
So with all that content that's out there

1550
00:40:24,255 --> 00:40:25,156
and we touched on this

1551
00:40:25,156 --> 00:40:26,490
a little bit earlier,

1552
00:40:26,490 --> 00:40:27,224
a lot of homeowners

1553
00:40:27,224 --> 00:40:28,392
are probably going to think, hey,

1554
00:40:28,392 --> 00:40:29,460
I could do this on my own

1555
00:40:29,460 --> 00:40:29,760
or at least

1556
00:40:29,760 --> 00:40:31,629
some portion of this on my own.

1557
00:40:31,629 --> 00:40:33,531
Do you find that factoring in

1558
00:40:33,531 --> 00:40:34,498
you mentioned some

1559
00:40:34,498 --> 00:40:37,034
that like the one homeowner

1560
00:40:37,034 --> 00:40:37,701
who is,

1561
00:40:37,701 --> 00:40:38,702
no matter what you tell

1562
00:40:38,702 --> 00:40:40,271
him, is going to try to do the

1563
00:40:40,271 --> 00:40:42,406
removal part anyway on his own? Right.

1564
00:40:42,440 --> 00:40:43,140
Do you find that

1565
00:40:43,140 --> 00:40:44,608
being influence out there?

1566
00:40:44,608 --> 00:40:45,976
Not not terribly often.

1567
00:40:45,976 --> 00:40:47,311
But I also

1568
00:40:47,311 --> 00:40:48,212
a lot of my homeowners

1569
00:40:48,212 --> 00:40:48,879
are repeat customers,

1570
00:40:48,879 --> 00:40:49,880
so I kind of get to know them

1571
00:40:49,880 --> 00:40:50,581
well enough that

1572
00:40:50,581 --> 00:40:51,916
that I know

1573
00:40:51,916 --> 00:40:54,084
what their skillset is and what it isn't.

1574
00:40:54,084 --> 00:40:55,586
And so there are times when

1575
00:40:56,620 --> 00:40:57,922
we may be doing a

1576
00:40:57,922 --> 00:40:58,289
like, say,

1577
00:40:58,289 --> 00:40:59,790
a big basement or remodel something.

1578
00:40:59,790 --> 00:41:01,025
And if they just want to save

1579
00:41:01,025 --> 00:41:03,194
a little bit in one aspect of it,

1580
00:41:03,194 --> 00:41:05,262
I can go, you know, you're doing LVT

1581
00:41:05,463 --> 00:41:07,531
flooring and it's pretty easy to install

1582
00:41:07,531 --> 00:41:09,033
and you're perfectly

1583
00:41:09,033 --> 00:41:09,900
skilled enough to do that.

1584
00:41:09,900 --> 00:41:10,634
And I have no problem

1585
00:41:10,634 --> 00:41:11,302
saying if you want to

1586
00:41:11,302 --> 00:41:11,902
install the following,

1587
00:41:11,902 --> 00:41:13,637
this is a way you can save some money,

1588
00:41:13,637 --> 00:41:14,338
you know,

1589
00:41:14,672 --> 00:41:16,607
But I'm probably not going to tell

1590
00:41:16,607 --> 00:41:17,741
somebody do your own plumbing

1591
00:41:17,741 --> 00:41:18,542
or do your own electric.

1592
00:41:18,542 --> 00:41:19,610
But there's certain things

1593
00:41:19,610 --> 00:41:20,744
that I have a handful of customers

1594
00:41:20,744 --> 00:41:21,512
that they can

1595
00:41:21,512 --> 00:41:22,480
they're fully capable

1596
00:41:22,480 --> 00:41:24,215
of doing certain aspects of the job

1597
00:41:24,215 --> 00:41:25,082
that I did

1598
00:41:25,082 --> 00:41:27,117
that doesn't, in the end affect me.

1599
00:41:27,117 --> 00:41:27,451
You know,

1600
00:41:27,451 --> 00:41:29,653
if somebody puts their flooring in wrong

1601
00:41:29,653 --> 00:41:31,388
or has a slight issue with it,

1602
00:41:31,388 --> 00:41:32,723
that doesn't change whether or not

1603
00:41:32,723 --> 00:41:34,124
I'm going to pass an inspection

1604
00:41:34,124 --> 00:41:35,726
typically or something like that. And so

1605
00:41:36,794 --> 00:41:38,162
I'm not above doing that, but

1606
00:41:38,162 --> 00:41:40,664
it's it's few and far between. Okay.

1607
00:41:40,664 --> 00:41:42,233
Do you find

1608
00:41:42,233 --> 00:41:42,733
find yourself

1609
00:41:42,733 --> 00:41:44,268
with some of these projects?

1610
00:41:44,268 --> 00:41:46,437
Let's look at flooring specifically here.

1611
00:41:46,437 --> 00:41:48,038
Do you find yourself using one

1612
00:41:48,038 --> 00:41:49,807
particular product category

1613
00:41:49,807 --> 00:41:50,474
more than others?

1614
00:41:50,474 --> 00:41:50,841
In other words,

1615
00:41:50,841 --> 00:41:51,275
are you doing

1616
00:41:51,275 --> 00:41:53,143
more tile or more LVT

1617
00:41:53,143 --> 00:41:54,378
since you're doing

1618
00:41:54,378 --> 00:41:56,113
kitchens and bathrooms, so much.

1619
00:41:56,113 --> 00:41:58,616
I did typically, you know, bathrooms are

1620
00:41:59,517 --> 00:42:00,751
I don't know.

1621
00:42:00,751 --> 00:42:03,721
It's almost all the time is, is,

1622
00:42:04,188 --> 00:42:05,222
you know, porcelain, ceramic

1623
00:42:05,222 --> 00:42:07,057
or natural stone tile.

1624
00:42:07,057 --> 00:42:08,659
We do have a bathroom in a basement.

1625
00:42:08,659 --> 00:42:10,494
It's like a, you know, a third bathroom.

1626
00:42:10,494 --> 00:42:11,529
In the scheme of things,

1627
00:42:11,529 --> 00:42:13,531
we're going to do an LVT

1628
00:42:13,531 --> 00:42:14,064
a luxury vinyl

1629
00:42:14,064 --> 00:42:15,199
tile that's a glue down and grout.

1630
00:42:15,199 --> 00:42:16,467
Still very nice tile,

1631
00:42:16,467 --> 00:42:18,769
but at lower cost, lower

1632
00:42:18,769 --> 00:42:19,870
installation cost.

1633
00:42:21,038 --> 00:42:21,972
But it's again it's

1634
00:42:21,972 --> 00:42:23,707
a third bathroom in the house,

1635
00:42:23,707 --> 00:42:25,309
you know, as far as use level goes.

1636
00:42:25,309 --> 00:42:27,511
So that works out well we do

1637
00:42:28,045 --> 00:42:29,113
we have two basement remodels

1638
00:42:29,113 --> 00:42:29,680
going on right now.

1639
00:42:29,680 --> 00:42:32,116
So we're doing a lot of LVP

1640
00:42:32,116 --> 00:42:35,286
in those the vinyl plank.

1641
00:42:35,286 --> 00:42:36,687
But like kitchens,

1642
00:42:36,687 --> 00:42:38,689
it's usually either hardwood or tile.

1643
00:42:39,056 --> 00:42:40,591
Nowadays it's trending towards hardwood.

1644
00:42:40,591 --> 00:42:41,525
It seems like.

1645
00:42:41,525 --> 00:42:44,061
But we do, you know, it depends.

1646
00:42:44,161 --> 00:42:44,628
It's product,

1647
00:42:44,628 --> 00:42:46,664
it's a project dependent, but,

1648
00:42:46,664 --> 00:42:48,799
you know, tile, hardwood and,

1649
00:42:48,799 --> 00:42:49,867
you know, vinyl products.

1650
00:42:49,867 --> 00:42:50,734
Do you find

1651
00:42:50,734 --> 00:42:52,369
with all the waterproof technology

1652
00:42:52,369 --> 00:42:53,504
that is going out there,

1653
00:42:53,504 --> 00:42:55,139
waterproof carries across

1654
00:42:55,139 --> 00:42:57,274
all the different product categories.

1655
00:42:57,274 --> 00:42:59,043
Do you find that being a factor

1656
00:42:59,043 --> 00:43:00,811
in product decisions?

1657
00:43:00,811 --> 00:43:03,514
Yeah, definitely.

1658
00:43:03,781 --> 00:43:06,750
Especially like basements where,

1659
00:43:06,750 --> 00:43:07,384
you know, obviously

1660
00:43:07,384 --> 00:43:08,152
if the basement floods,

1661
00:43:08,152 --> 00:43:08,986
we're replacing the floor

1662
00:43:08,986 --> 00:43:09,853
just for mold issues.

1663
00:43:09,853 --> 00:43:11,455
But minor spills

1664
00:43:11,455 --> 00:43:13,257
or you've got a wet bar area

1665
00:43:13,257 --> 00:43:13,891
down there or something

1666
00:43:13,891 --> 00:43:15,292
like that, or even in bathrooms

1667
00:43:15,292 --> 00:43:16,660
where again, it's,

1668
00:43:16,660 --> 00:43:17,227
you know,

1669
00:43:17,227 --> 00:43:18,362
we're typically not going to do it

1670
00:43:18,362 --> 00:43:19,196
in a master bathroom,

1671
00:43:19,196 --> 00:43:20,030
but a secondary bathroom,

1672
00:43:20,030 --> 00:43:21,799
a kids bathroom, a basement bathroom,

1673
00:43:21,799 --> 00:43:22,566
you know,

1674
00:43:22,566 --> 00:43:24,301
vinyl plank or vinyl tile is

1675
00:43:24,301 --> 00:43:26,003
is a great option

1676
00:43:26,003 --> 00:43:27,271
for the waterproof,

1677
00:43:27,271 --> 00:43:30,307
you know, for just random water issues.

1678
00:43:30,674 --> 00:43:31,508
So, yeah.

1679
00:43:32,910 --> 00:43:34,144
I had another thought and just

1680
00:43:34,144 --> 00:43:35,879
it just escaped me, as you were saying.

1681
00:43:35,879 --> 00:43:37,615
That's I'll probably think of it later.

1682
00:43:37,615 --> 00:43:38,816
But the one thing I did

1683
00:43:38,816 --> 00:43:39,450
consider as

1684
00:43:39,450 --> 00:43:39,783
were talking about

1685
00:43:39,783 --> 00:43:40,684
the product categories, I'm

1686
00:43:40,684 --> 00:43:41,552
guessing you don't do

1687
00:43:41,552 --> 00:43:43,354
a whole lot with carpet

1688
00:43:43,354 --> 00:43:44,021
and I only say that

1689
00:43:44,021 --> 00:43:44,722
because of the kitchens,

1690
00:43:44,722 --> 00:43:46,290
the bathrooms realm of it,

1691
00:43:46,290 --> 00:43:48,158
but certainly with other rooms. Well.

1692
00:43:48,158 --> 00:43:49,560
For whatever reason,

1693
00:43:49,560 --> 00:43:50,494
I don't do a lot of

1694
00:43:50,494 --> 00:43:51,662
like whole room carpets.

1695
00:43:51,662 --> 00:43:53,530
We do a ton of staircases. Okay.

1696
00:43:53,530 --> 00:43:54,331
Like so

1697
00:43:54,331 --> 00:43:55,232
so runners down

1698
00:43:55,232 --> 00:43:56,133
the center of a staircase,

1699
00:43:56,133 --> 00:43:58,102
they get a bound edge or whatever.

1700
00:43:58,102 --> 00:43:59,503
For whatever reason, we do a ton of that.

1701
00:43:59,503 --> 00:44:01,271
And I have two different

1702
00:44:01,271 --> 00:44:04,575
carpet contractors that do that for me.

1703
00:44:04,575 --> 00:44:05,609
We do do a lot of that,

1704
00:44:05,609 --> 00:44:06,710
you know, patterned carpets

1705
00:44:06,710 --> 00:44:08,846
and things like that.

1706
00:44:08,846 --> 00:44:10,114
And those

1707
00:44:10,114 --> 00:44:11,281
you asked me earlier

1708
00:44:11,281 --> 00:44:13,484
if something scare me, carpet scares me.

1709
00:44:14,385 --> 00:44:16,553
I would have thought one.

1710
00:44:17,121 --> 00:44:18,288
And linoleum, which we

1711
00:44:18,288 --> 00:44:19,189
I don't think I've ever done

1712
00:44:19,189 --> 00:44:21,525
a linoleum job, but carpet and linoleum.

1713
00:44:21,525 --> 00:44:22,026
And the reason

1714
00:44:22,026 --> 00:44:24,328
why is if my tile guy comes in

1715
00:44:24,328 --> 00:44:26,830
and screws up something on a tile floor,

1716
00:44:26,830 --> 00:44:28,232
I can reasonably confidently

1717
00:44:28,232 --> 00:44:28,966
come in and fix it.

1718
00:44:28,966 --> 00:44:30,100
I can pop the tile up,

1719
00:44:30,100 --> 00:44:31,101
I can cut new tile,

1720
00:44:31,101 --> 00:44:33,103
I can put it in place myself if I had to.

1721
00:44:33,370 --> 00:44:34,071
Hardwood floors,

1722
00:44:34,071 --> 00:44:36,573
same way LVP, LVT same way.

1723
00:44:37,107 --> 00:44:38,742
I cannot do carpet.

1724
00:44:38,742 --> 00:44:40,077
So carpet scares me

1725
00:44:40,077 --> 00:44:41,178
because I can't come in and fix it

1726
00:44:41,178 --> 00:44:41,779
myself.

1727
00:44:41,779 --> 00:44:42,479
I'm going to have to pay

1728
00:44:42,479 --> 00:44:43,180
somebody to fix that

1729
00:44:43,180 --> 00:44:44,481
if it gets screwed up.

1730
00:44:44,481 --> 00:44:46,283
So yeah, carpet scares me.

1731
00:44:46,283 --> 00:44:46,817
I forgot about.

1732
00:44:46,817 --> 00:44:46,984
That.

1733
00:44:46,984 --> 00:44:47,918
Duly noted.

1734
00:44:47,918 --> 00:44:48,152
Yeah,

1735
00:44:48,152 --> 00:44:49,420
but if I want to just freak you out,

1736
00:44:49,420 --> 00:44:51,188
I'll just mention the word carpet.

1737
00:44:51,188 --> 00:44:53,891
Okay, So last question for you.

1738
00:44:53,891 --> 00:44:55,592
Sure, you can take a breath here,

1739
00:44:55,592 --> 00:44:57,661
but what advice

1740
00:44:57,828 --> 00:45:00,431
would you give to a potential homeowner

1741
00:45:00,731 --> 00:45:02,266
who is considering a home

1742
00:45:02,266 --> 00:45:03,767
remodel project?

1743
00:45:03,767 --> 00:45:05,035
Could be a kitchen, could be a bathroom,

1744
00:45:05,035 --> 00:45:07,237
but maybe it's just any room.

1745
00:45:07,237 --> 00:45:08,105
What's the advice

1746
00:45:08,105 --> 00:45:10,007
you would offer to them?

1747
00:45:10,007 --> 00:45:12,309
Picking a contractor is super important

1748
00:45:12,309 --> 00:45:13,844
and it seems like common sense.

1749
00:45:15,446 --> 00:45:17,214
But I have seen

1750
00:45:17,214 --> 00:45:17,948
because things

1751
00:45:17,948 --> 00:45:19,349
we found on projects

1752
00:45:19,349 --> 00:45:21,685
or just just stories you hear

1753
00:45:22,686 --> 00:45:24,922
and there is no perfect contractor, but

1754
00:45:26,290 --> 00:45:27,925
just because the guy insured,

1755
00:45:27,925 --> 00:45:28,992
licensed and bonded,

1756
00:45:28,992 --> 00:45:30,127
which is good things to have

1757
00:45:30,127 --> 00:45:30,728
and you want to make sure

1758
00:45:30,728 --> 00:45:33,030
they've got that stuff that in.

1759
00:45:33,030 --> 00:45:33,530
I don't care

1760
00:45:33,530 --> 00:45:34,832
how many bathrooms they've done,

1761
00:45:34,832 --> 00:45:37,167
that doesn't mean they do

1762
00:45:37,167 --> 00:45:38,902
good work, if that makes sense.

1763
00:45:38,902 --> 00:45:39,570
You know,

1764
00:45:39,603 --> 00:45:40,971
I've seen

1765
00:45:41,271 --> 00:45:43,340
completely unlicensed and

1766
00:45:43,841 --> 00:45:44,942
undocumented guys,

1767
00:45:44,942 --> 00:45:46,009
for lack of a better word.

1768
00:45:46,009 --> 00:45:47,945
Do some of the best work I've ever seen.

1769
00:45:47,945 --> 00:45:50,714
And I've seen licensed, fully, fully

1770
00:45:51,915 --> 00:45:52,950
documented guys

1771
00:45:52,950 --> 00:45:53,784
do the worst work

1772
00:45:53,784 --> 00:45:54,918
you've ever seen in your life.

1773
00:45:54,918 --> 00:45:58,322
And so it doesn't always mean and it's

1774
00:45:58,322 --> 00:46:00,224
cosmetic mostly, you know,

1775
00:46:00,224 --> 00:46:02,092
they come and they do it real fast.

1776
00:46:02,092 --> 00:46:03,293
Nothing leaks.

1777
00:46:03,293 --> 00:46:04,361
It just doesn't look good.

1778
00:46:04,361 --> 00:46:06,230
And so seeing pictures,

1779
00:46:06,230 --> 00:46:07,531
seeing, having references,

1780
00:46:07,531 --> 00:46:08,832
being able to call a homeowner

1781
00:46:08,832 --> 00:46:10,467
or if you can walk in a house,

1782
00:46:12,069 --> 00:46:12,402
that's

1783
00:46:12,402 --> 00:46:14,138
a that's a big

1784
00:46:14,138 --> 00:46:15,773
being able to see work they've done.

1785
00:46:15,773 --> 00:46:16,774
And really look at it.

1786
00:46:16,774 --> 00:46:17,875
Don't don't have a picture

1787
00:46:17,875 --> 00:46:20,010
that's 20 feet away

1788
00:46:20,277 --> 00:46:21,512
where you can't see certain things.

1789
00:46:21,512 --> 00:46:23,781
And so being very specific about that,

1790
00:46:23,781 --> 00:46:26,116
which we try to, you know, on my website

1791
00:46:26,216 --> 00:46:27,551
tell people anything on my website,

1792
00:46:27,551 --> 00:46:28,652
we did start to finish.

1793
00:46:28,652 --> 00:46:30,721
That's drywall, that's flooring,

1794
00:46:30,721 --> 00:46:31,388
that's counters,

1795
00:46:31,388 --> 00:46:32,790
that's cabinets, that's,

1796
00:46:32,790 --> 00:46:33,056
you know,

1797
00:46:33,056 --> 00:46:34,024
all the plumbing in the room,

1798
00:46:34,024 --> 00:46:34,825
the electric,

1799
00:46:34,825 --> 00:46:36,059
everything we did from start to finish.

1800
00:46:36,059 --> 00:46:36,660
Now there are projects

1801
00:46:36,660 --> 00:46:37,394
on my Facebook page

1802
00:46:37,394 --> 00:46:38,262
where I'll tell people

1803
00:46:38,262 --> 00:46:39,296
this was something we came in

1804
00:46:39,296 --> 00:46:40,531
and did a part of a project.

1805
00:46:40,531 --> 00:46:41,565
Most of them aren't like that.

1806
00:46:41,565 --> 00:46:43,400
But you know,

1807
00:46:43,400 --> 00:46:43,901
and I,

1808
00:46:43,901 --> 00:46:47,204
we all our rapport, it's

1809
00:46:47,204 --> 00:46:48,739
all our business is referral.

1810
00:46:48,739 --> 00:46:49,973
So I have no problem

1811
00:46:49,973 --> 00:46:51,275
literally bringing in somebody

1812
00:46:51,275 --> 00:46:52,109
on any of the jobs

1813
00:46:52,109 --> 00:46:54,178
I'm currently working on or in the past.

1814
00:46:54,178 --> 00:46:54,878
And I've got customers

1815
00:46:54,878 --> 00:46:56,079
that would gladly say, Hey,

1816
00:46:56,079 --> 00:46:57,848
send them by and we'll talk to them.

1817
00:46:57,848 --> 00:46:59,249
But that's a big factor

1818
00:46:59,249 --> 00:47:00,284
in picking a contractor.

1819
00:47:00,284 --> 00:47:01,218
Not just

1820
00:47:01,218 --> 00:47:02,920
they check all the boxes

1821
00:47:02,920 --> 00:47:04,388
on a sheet of paper,

1822
00:47:04,388 --> 00:47:06,957
you know, that they're qualified. Okay.

1823
00:47:06,957 --> 00:47:07,891
Well, I appreciate you

1824
00:47:07,891 --> 00:47:09,126
taking the time to join us here today

1825
00:47:09,126 --> 00:47:11,595
and to in all of this. Charlie O’Hearn.

1826
00:47:13,297 --> 00:47:14,631
We appreciate you joining

1827
00:47:14,631 --> 00:47:16,466
us on The ProSource Podcast.

1828
00:47:16,466 --> 00:47:18,569
Please like and subscribe to us

1829
00:47:18,569 --> 00:47:20,204
wherever you get your Podcasts.

1830
00:47:20,204 --> 00:47:22,272
Plus follow us on social media.

1831
00:47:22,539 --> 00:47:24,107
Visit our website at 

1832
00:47:24,107 --> 00:47:26,610


1833
00:47:26,610 --> 00:47:27,511
and visit your local ProSource

1834
00:47:27,511 --> 00:47:28,478
Wholesale showroom

1835
00:47:28,478 --> 00:47:31,682
for all your home remodeling needs.