Benjamin Gleitzman, CTO and Co-founder of Replicant, narrates his transition from a dedicated computer scientist at MIT to an AI entrepreneur, merging creativity with technology.
Episode Highlights
-Gleitzman created Hunch, acquired by eBay, and The Algorithm Auction, the first-ever auction of computer code, showcasing his innovative spirit.
-Replicant uses AI to fully resolve customer service calls, improving efficiency and allowing agents to focus on complex issues.
-Benjamin discusses the technical challenges of developing conversational AI that replicates human-like interactions and the importance of transparency in AI-driven customer service.
-Replicant's technology reduces monotonous tasks for contact center agents, significantly lowering stress-related issues and improving well-being.
-The conversation touches on integrating artistic elements with AI, enhancing both the aesthetic and functional aspects of technology.
-Collaboration with Deepgram enables faster and more accurate voice recognition, leading to better customer experiences.
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Connect with Benjamin Gleitzman and Replicant
https://glei.tz/
https://www.linkedin.com/in/gleitz/
https://soundcloud.com/gleitz/
https://www.replicant.com/
Connect with Demetrios:
https://www.linkedin.com/in/dpbrinkm/
Connect with Deepgram:
https://deepgram.com/
https://www.linkedin.com/company/deepgram
https://twitter.com/deepgramai
https://www.facebook.com/deepgram/
Join the Deepgram Discord Server!
https://discord.com/invite/xWRaCDBtW4
What is AIMinds?
Welcome to the AI Minds podcast, where we explore how the companies of tomorrow are built with an AI-first approach.
This series of episodes are brought to you by Deepgram the number one Speech to Text, Text to Speech, and voice API on the internet trusted by the world’s top Enterprises, Conversational AI Leaders, & Startups like Spotify, Twilio, NASA and Citi Bank.