Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
- Why the scale of returns fraud is rising—and how it’s evolving;
- The growing tension between consumer expectations and loss prevention efforts;
- How retailers can adjust return policies without alienating loyal shoppers;
- Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
- Real-world success stories from retailers tackling this issue head-on.
If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
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Reduce returns, stop abuse and fraud, and protect your bottom line. Visit
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What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.