How GenAI is transforming operations in APAC banks

In the 11th episode of the EY NextWave Banking in Asia-Pacific podcast, industry leaders Lukas Bower - EY Asia-Pacific Financial Services Generative AI Leader and Dr. Andrew McMullan - Chief Data and Analytics Officer at Commonwealth Bank of Australia (CBA) delve into the transformative impact of Generative AI (GenAI) on the banking sector. The discussion centers on how banks are leveraging GenAI to enhance customer service, streamline operations, and stay ahead of fraud and scams. The conversation also touches on the ethical use of AI, workforce upskilling, and the importance of a customer-obsessed, AI-driven organizational culture.

Tune in to learn more about CBA's AI journey, the challenges they faced, and the strategies they implemented to create a seamless digital experience for their customers.

New research from EY-Parthenon reveals how decision-makers at retail and commercial banks around the world view the opportunities and challenges of GenAI, as well as highlighting initial priorities. Download the report here: https://www.ey.com/en_gl/insights/banking-capital-markets/five-priorities-for-harnessing-the-power-of-gen-ai-in-banking

If you would like a conversation on how EY teams can help your bank navigate digital innovation, new business models, and ecosystem partnerships in order to transform and achieve growth, please contact Andrew Gilder, EY Asia-Pacific Banking and Capital Markets Leader via LinkedIn or visit www.ey.com/banking.

What is NextWave Banking in Asia-Pacific?

Asia-Pacific banks are facing existential threats from technology company disruptors, economic uncertainty, business transformation, capital inefficiencies and COVID-19. The EY NextWave Banking in Asia-Pacific Podcast features experts from the world of the Banking and Capital Markets (BCM) sector offering insights and analysis on a wide range of topics that will help banks reinvent themselves to emerge stronger and leaner than ever.