#18: Special Guest: Chase Clemons on Bootstrapped Support

Ian and Andrey sit down with special guest Chase Clemons of  SupportOps to discuss customer service for bootstrappers. We also get an  Uberdeck update on leaving beta and pricing strategy.

This episode is being cross released on both Bootstrapped.fm and Support Ops Podcast. Check them out!

• 37Signals
• Support Ops and the  Support Ops Podcast
• Uberdeck is released!
• Andrey’s  Essential Voice Recorder – type notes while you record audio (Android)
• Basecamp Mobile
• Bootstrapped customer service and  using self service walls threads on discuss.bootstrapped.fm
• Pingdom
• Amazon Prime – Love the prime, buy the prime!!!! (Ian)
• GetSatisfaction
• CoSupport
• Support Ops Hangouts – Watch Chase live every Monday

Creators and Guests

Host

Andrey Butov

Founder of Antair

Host

Ian Landsman

Founder HelpSpot, LaraJobs, and Laracon Online.

Guest

Chase Clemons

I work at 37signals as our Head of Support

Producer

Dave Hicking

OG podcast producer on Bootstrapped, Mostly Technical, Cheese & Weather, and Clock Radio Speakers

What is Bootstrapped?

This is the archive of Bootstrapped.fm. A seminal Bootstrapper-oriented podcast started in 2013 by Ian Landsman and Andrey Butov. The first iteration ran for 104 episodes. In 2019, Steve McLeod took over for another 139 episodes. We've set this podcast to release order so you can experience it as it was initially presented.