Banking Payments & Wealth Spotlight

Data-driven actionable insights help firms target stages of the customer journey to provide personalized products and services that add value for customers while increasing CX and loyalty. In this episode, we talk to Ramana Bhandaru, head of Insights & Data at Capgemini Financial Services, on how COVID-19 is presenting financial services firms with challenges but also opportunities to leverage data and accelerate digital transformation to enable a resilient enterprise.

What is Banking Payments & Wealth Spotlight?

This is Banking, Payments & Wealth Spotlight, a podcast from Capgemini Financial Services. These industries are continuously transforming through technology-enabled innovation to meet customers’ evolving needs. In every episode, we look through the lens of leading experts and shine a spotlight on key topics and trends in these fast-paced industries.