Empathy Matters | Creating an Empathetic Workplace: Roshan Kindred's Insights on Corporate Inclusion

In today's episode of "Empathy Matters," host Dr. Nassim Abdi engages in a thought-provoking conversation with Roshan Kindred, Chief Diversity Officer at PagerDuty.

Roshan shares a poignant story of loss, learning, and leadership, recounting the life-altering experience with her mentor, Andy, who taught her the deep-seated business imperative of the human experience. She shares her approach to employee well-being, which is rooted in genuine interest in their lives outside of work, fostering an atmosphere of trust, accountability, and vulnerability.

The discussion ventures into the nuances of balancing closeness with colleagues while respecting their privacy. We also delve into the impact of AI on empathy, particularly during the COVID era and the shift towards remote work. Roshan articulates how empathy and AI can coalesce to forge inclusive decisions and better outcomes in the workplace, sharing examples from PagerDuty's operations platform driven by AI, automation, and dynamic incident response.

Finally, we explore the power of storytelling in building empathy. Roshan shares an inspiring instance where a leader's empathetic actions paved the way for inclusivity for visually impaired team members.

Timestamps

00:00 Black woman seeks mentorship and support. Encounters challenges.

05:55 Mentorship in business leads to mutual growth.

07:20 Unexpected farewell led to a tragic suicide incident.

13:09 Fostering collaboration, empowerment, and belief in greatness.

16:27 Fostering relationships and authenticity in diversity efforts.

18:46 Strive for genuine connections in an AI-driven world.

23:09 Choose hope or inspiration for new experiences.

25:08 Promote well-being, drive empathetic leaders, and innovation.

31:36 Encourage personal growth and empathy to lead.

Connect with Roshan Kindred

LinkedIn: https://www.linkedin.com/in/roshankindred/

Website: https://www.pagerduty.com/

Creators & Guests

Host

Dr. Nassim Abdi

CEO & Co-founder at StoryBolt

What is Empathy Matters?

"Empathy Matters," hosted by Dr. Nassim Abdi, delves into the essential role of empathy in the corporate world. This episode explores how AI is reshaping empathy in the workplace, strategies for fostering workplace empathy, and its impact on customer experiences and employee engagement. It also addresses the role of empathy in leadership and the evolving digital workplace.

The discussion extends to transforming corporate stories for training, focusing on impactful stories, overcoming challenges through storytelling, and advanced techniques for maintaining engaging and relevant training content. The podcast closes with insights into common misconceptions about workplace empathy, its future trajectory, and practical steps for cultivating an empathetic corporate culture.