{"version":"1.0.0","segments":[{"speaker":"REBECCA","startTime":6.31,"endTime":10.12,"body":"Welcome to Demystifying Instructional Design, a podcast where I interview"},{"speaker":"REBECCA","startTime":10.12,"endTime":13.93,"body":"various instructional designers to figure out what instructional designers do."},{"speaker":"REBECCA","startTime":14.35,"endTime":16.209,"body":"I'm Rebecca Hogue, your podcast host."},{"speaker":"REBECCA","startTime":16.66,"endTime":19.33,"body":"If you're interested in a different kind of professional development"},{"speaker":"REBECCA","startTime":19.33,"endTime":23.71,"body":"this season, check out myfest.equityunbound.org."},{"speaker":"REBECCA","startTime":23.8,"endTime":27.61,"body":"That's myfest.equityunbound.org."},{"speaker":"REBECCA","startTime":28.39,"endTime":32.529,"body":"If you enjoyed this podcast, please consider subscribing or leaving"},{"speaker":"REBECCA","startTime":32.529,"endTime":35.47,"body":"a comment on the show notes blog post and consider"},{"speaker":"REBECCA","startTime":35.47,"endTime":38.44,"body":"helping to support the podcast with a donation to my"},{"speaker":"REBECCA","startTime":38.44,"endTime":39.34,"body":"Patreon account."},{"speaker":"REBECCA","startTime":40.03,"endTime":43.69,"body":"Welcome Jean to Demystify Instructional Design, a podcast where I"},{"speaker":"REBECCA","startTime":43.69,"endTime":46.48,"body":"interview instructional designers about what they do."},{"speaker":"REBECCA","startTime":46.87,"endTime":48.82,"body":"Can you start off by introducing yourself?"},{"speaker":"JEAN","startTime":49.57,"endTime":50.02,"body":"Sure."},{"speaker":"JEAN","startTime":50.02,"endTime":50.98,"body":"And thank you, Rebecca."},{"speaker":"JEAN","startTime":50.99,"endTime":53.11,"body":"I'm glad to be here with you today and to"},{"speaker":"JEAN","startTime":53.11,"endTime":53.59,"body":"catch up."},{"speaker":"JEAN","startTime":54.34,"endTime":57.79,"body":"My name is Jean Dengler and my actual role is"},{"speaker":"JEAN","startTime":57.79,"endTime":61.27,"body":"as a senior trainer for a company called Service Corps"},{"speaker":"JEAN","startTime":61.27,"endTime":63.4,"body":"International, or Service Corporation International."},{"speaker":"JEAN","startTime":63.82,"endTime":67.42,"body":"We are a group of funeral homes and cemeteries in"},{"speaker":"JEAN","startTime":67.42,"endTime":70.03,"body":"the United States, Canada and Puerto Rico."},{"speaker":"JEAN","startTime":70.51,"endTime":74.77,"body":"And my role, my primary role is to deliver training"},{"speaker":"JEAN","startTime":74.77,"endTime":76.1,"body":"in a virtual platform."},{"speaker":"JEAN","startTime":76.12,"endTime":79.96,"body":"We use Adobe Connect and to deliver a variety of"},{"speaker":"JEAN","startTime":79.96,"endTime":84.31,"body":"content to our 24 or 25,000 employees over the course"},{"speaker":"JEAN","startTime":84.31,"endTime":84.7,"body":"of the year."},{"speaker":"JEAN","startTime":85.39,"endTime":88.93,"body":"In that role, I'm part of a department under training"},{"speaker":"JEAN","startTime":88.93,"endTime":92.14,"body":"and development that also gives me the opportunity to do"},{"speaker":"JEAN","startTime":92.14,"endTime":93.42,"body":"some instructional design."},{"speaker":"JEAN","startTime":93.58,"endTime":96.4,"body":"So I do have the opportunity from time to time."},{"speaker":"JEAN","startTime":96.4,"endTime":99.1,"body":"I've just wrapped up a two year project that involved"},{"speaker":"JEAN","startTime":99.1,"endTime":102.13,"body":"creating a number of courses for a specific department in"},{"speaker":"JEAN","startTime":102.13,"endTime":102.58,"body":"the company."},{"speaker":"JEAN","startTime":102.82,"endTime":105.19,"body":"Some of my work gets to play with instructional design."},{"speaker":"JEAN","startTime":105.19,"endTime":108.22,"body":"Some of it is in the delivery of content and"},{"speaker":"JEAN","startTime":108.22,"endTime":111.13,"body":"some of it is in coming up with innovative ways"},{"speaker":"JEAN","startTime":111.13,"endTime":113.8,"body":"to reach the people that we need to reach and"},{"speaker":"JEAN","startTime":113.8,"endTime":115.78,"body":"teach them what they need to teach them or train"},{"speaker":"JEAN","startTime":115.78,"endTime":117.91,"body":"them in what they need to learn, and then circle"},{"speaker":"JEAN","startTime":117.91,"endTime":120.76,"body":"back and discover ways that we can improve that function"},{"speaker":"JEAN","startTime":120.76,"endTime":123.7,"body":"in ways we can make our processes better in terms"},{"speaker":"JEAN","startTime":123.7,"endTime":124.87,"body":"of delivering that training."},{"speaker":"JEAN","startTime":125.32,"endTime":126.94,"body":"I get to do a lot of different things, which"},{"speaker":"JEAN","startTime":126.94,"endTime":127.33,"body":"is fun."},{"speaker":"REBECCA","startTime":127.57,"endTime":130.69,"body":"How did you get into your role?"},{"speaker":"REBECCA","startTime":130.75,"endTime":132.97,"body":"I like to call it the origin story of instructional"},{"speaker":"REBECCA","startTime":132.97,"endTime":133.43,"body":"design."},{"speaker":"REBECCA","startTime":133.45,"endTime":134.47,"body":"How did you get there?"},{"speaker":"JEAN","startTime":134.92,"endTime":137.42,"body":"I have given that thought over the years, interestingly."},{"speaker":"JEAN","startTime":137.44,"endTime":138.52,"body":"It's a great question."},{"speaker":"JEAN","startTime":138.55,"endTime":140.56,"body":"I did turn 60 last year."},{"speaker":"JEAN","startTime":140.92,"endTime":143.74,"body":"At the time that I graduated from UMass program in"},{"speaker":"JEAN","startTime":143.74,"endTime":147.25,"body":"Instructional Design, the master's program, which was a fantastic experience,"},{"speaker":"JEAN","startTime":147.25,"endTime":150.32,"body":"the way you and I met and paused and gave"},{"speaker":"JEAN","startTime":150.55,"endTime":152.02,"body":"myself some reflection last year."},{"speaker":"JEAN","startTime":152.05,"endTime":153.94,"body":"How did I get where I am now at 60?"},{"speaker":"JEAN","startTime":153.97,"endTime":156.34,"body":"How did I get to this role and this position?"},{"speaker":"JEAN","startTime":156.88,"endTime":160.6,"body":"And when I look back, honestly, I have done something"},{"speaker":"JEAN","startTime":160.6,"endTime":164.02,"body":"in training and development in every part of my career."},{"speaker":"JEAN","startTime":164.02,"endTime":166.81,"body":"So right out of college my background was in programing"},{"speaker":"JEAN","startTime":166.81,"endTime":169.28,"body":"and I began with a small company in Boston, Mass."},{"speaker":"JEAN","startTime":169.3,"endTime":170.74,"body":"And learned how to program."},{"speaker":"JEAN","startTime":170.74,"endTime":172.72,"body":"And it was a 4GL language."},{"speaker":"JEAN","startTime":172.72,"endTime":175.87,"body":"And part of the role that I had then was"},{"speaker":"JEAN","startTime":175.87,"endTime":176.81,"body":"to deliver training."},{"speaker":"JEAN","startTime":176.83,"endTime":178.99,"body":"So whatever I created, I had to teach someone how"},{"speaker":"JEAN","startTime":178.99,"endTime":179.53,"body":"to use."},{"speaker":"JEAN","startTime":179.53,"endTime":182.59,"body":"And I'm sure I was not following any kind of"},{"speaker":"JEAN","startTime":182.59,"endTime":185.77,"body":"sound instructional design principles. I would love to see"},{"speaker":"JEAN","startTime":185.77,"endTime":188.53,"body":"what I actually had created and delivered in those days,"},{"speaker":"JEAN","startTime":188.53,"endTime":192.25,"body":"I don't recall, but I was involved in delivering that"},{"speaker":"JEAN","startTime":192.25,"endTime":192.73,"body":"training."},{"speaker":"JEAN","startTime":192.88,"endTime":196.09,"body":"I feel like I've always had this interest in instructional"},{"speaker":"JEAN","startTime":196.09,"endTime":196.45,"body":"design."},{"speaker":"JEAN","startTime":196.45,"endTime":199.06,"body":"I just never knew the terminology or never knew the"},{"speaker":"JEAN","startTime":199.06,"endTime":201.85,"body":"constructs of it or how to go about learning more."},{"speaker":"JEAN","startTime":202.27,"endTime":204.91,"body":"I was an instructor at a college here in the"},{"speaker":"JEAN","startTime":204.91,"endTime":208.63,"body":"early nineties and then I did a lot of support"},{"speaker":"JEAN","startTime":208.63,"endTime":211.06,"body":"work over the years for the software company that I"},{"speaker":"JEAN","startTime":211.06,"endTime":211.78,"body":"used to work for."},{"speaker":"JEAN","startTime":211.78,"endTime":214.3,"body":"And a lot of that involved trying to help people"},{"speaker":"JEAN","startTime":214.3,"endTime":217.42,"body":"understand how to use the software in some shape or"},{"speaker":"JEAN","startTime":217.42,"endTime":217.9,"body":"form."},{"speaker":"JEAN","startTime":217.93,"endTime":221.44,"body":"I've almost always been involved in delivering training in some"},{"speaker":"JEAN","startTime":221.44,"endTime":224.83,"body":"capacity, but it wasn't until seven years ago maybe that"},{"speaker":"JEAN","startTime":224.83,"endTime":227.53,"body":"someone said to me, have you ever thought about instructional"},{"speaker":"JEAN","startTime":227.53,"endTime":229.4,"body":"design, and I really hadn't."},{"speaker":"JEAN","startTime":229.42,"endTime":232.75,"body":"So I started to look at what instructional design involved,"},{"speaker":"JEAN","startTime":233.2,"endTime":236.14,"body":"and interestingly, in my mind, I thought it involved design."},{"speaker":"JEAN","startTime":236.44,"endTime":239.5,"body":"It's hard to sometimes describe what instructional design is because"},{"speaker":"JEAN","startTime":239.5,"endTime":242.23,"body":"it's so much more than the design element."},{"speaker":"JEAN","startTime":242.65,"endTime":244.75,"body":"But I pursued an interest in it because of the"},{"speaker":"JEAN","startTime":244.75,"endTime":245.41,"body":"design element."},{"speaker":"JEAN","startTime":245.41,"endTime":247.99,"body":"I was interested in how to make things more engaging,"},{"speaker":"JEAN","startTime":247.99,"endTime":251.08,"body":"more interesting, more appealing for a learner."},{"speaker":"JEAN","startTime":251.08,"endTime":254.32,"body":"And someone suggested UMass and I applied, and next thing"},{"speaker":"JEAN","startTime":254.32,"endTime":257.29,"body":"you know, I learned about what instructional design really is,"},{"speaker":"JEAN","startTime":257.29,"endTime":260.5,"body":"which was probably fairly different from what I envisioned it"},{"speaker":"JEAN","startTime":260.5,"endTime":260.859,"body":"to be."},{"speaker":"REBECCA","startTime":262.17,"endTime":265.77,"body":"So I'm curious, how do you describe what instructional design"},{"speaker":"REBECCA","startTime":265.77,"endTime":267.49,"body":"is these days?"},{"speaker":"JEAN","startTime":267.51,"endTime":270.69,"body":"I believe I would say that instructional design is really"},{"speaker":"JEAN","startTime":270.69,"endTime":274.89,"body":"problem solving, so it doesn't always end up being a"},{"speaker":"JEAN","startTime":274.89,"endTime":275.79,"body":"training initiative."},{"speaker":"JEAN","startTime":275.79,"endTime":278.7,"body":"It doesn't always end up being a change to the"},{"speaker":"JEAN","startTime":278.7,"endTime":279.63,"body":"way you do things."},{"speaker":"JEAN","startTime":279.63,"endTime":283.02,"body":"But it is a, to me it's problem solving,"},{"speaker":"JEAN","startTime":283.02,"endTime":285.66,"body":"it's an organizational or institutional issue or problem."},{"speaker":"JEAN","startTime":285.66,"endTime":288.24,"body":"Someone comes to you and says, This is what I"},{"speaker":"JEAN","startTime":288.24,"endTime":289.71,"body":"want, but this is where I am."},{"speaker":"JEAN","startTime":289.71,"endTime":291.03,"body":"How do I get there?"},{"speaker":"JEAN","startTime":291.12,"endTime":292.32,"body":"How do I deliver?"},{"speaker":"JEAN","startTime":292.83,"endTime":296.25,"body":"How do I change the way we're meeting with customers?"},{"speaker":"JEAN","startTime":296.25,"endTime":298.8,"body":"How do I change the way we offer our products"},{"speaker":"JEAN","startTime":298.8,"endTime":299.52,"body":"to our customers?"},{"speaker":"JEAN","startTime":299.52,"endTime":302.4,"body":"How do I change the way our team implements services,"},{"speaker":"JEAN","startTime":302.4,"endTime":303.93,"body":"goods and services that we deliver?"},{"speaker":"JEAN","startTime":304.08,"endTime":305.34,"body":"How do I change something?"},{"speaker":"JEAN","startTime":305.34,"endTime":307.11,"body":"How do I get to where I want to be"},{"speaker":"JEAN","startTime":307.11,"endTime":308.34,"body":"with what I have right now?"},{"speaker":"JEAN","startTime":308.49,"endTime":312.0,"body":"And so to me, instructional design is really, it's problem"},{"speaker":"JEAN","startTime":312.0,"endTime":312.93,"body":"solving, which I love."},{"speaker":"JEAN","startTime":312.93,"endTime":314.88,"body":"If you had asked me 20 years ago, what would"},{"speaker":"JEAN","startTime":314.88,"endTime":315.9,"body":"your ideal job be?"},{"speaker":"JEAN","startTime":315.9,"endTime":317.91,"body":"It would be, I just want to come up with"},{"speaker":"JEAN","startTime":317.91,"endTime":318.42,"body":"ideas."},{"speaker":"JEAN","startTime":318.42,"endTime":320.94,"body":"I just want to solve issues and problems and make"},{"speaker":"JEAN","startTime":320.94,"endTime":322.71,"body":"things better, improve things."},{"speaker":"JEAN","startTime":322.71,"endTime":325.11,"body":"And that's to me a lot of what instructional design"},{"speaker":"JEAN","startTime":325.11,"endTime":325.29,"body":"is."},{"speaker":"JEAN","startTime":325.29,"endTime":326.07,"body":"Here's our problem."},{"speaker":"JEAN","startTime":326.58,"endTime":327.93,"body":"Let's take a good look at it."},{"speaker":"JEAN","startTime":327.93,"endTime":330.36,"body":"Let's do some research on it, figure out how this"},{"speaker":"JEAN","startTime":330.36,"endTime":333.0,"body":"is happening now and how it can be improved, where"},{"speaker":"JEAN","startTime":333.0,"endTime":334.74,"body":"those pieces of improvement can happen."},{"speaker":"JEAN","startTime":334.74,"endTime":335.45,"body":"Maybe they can't."},{"speaker":"JEAN","startTime":335.49,"endTime":336.87,"body":"Maybe this is as good as it gets."},{"speaker":"JEAN","startTime":337.29,"endTime":340.71,"body":"But as part of that investigative kind of issue that"},{"speaker":"JEAN","startTime":340.71,"endTime":342.6,"body":"I like, trying to solve the problem, trying to get"},{"speaker":"JEAN","startTime":342.6,"endTime":344.73,"body":"to the bottom of it, trying to figure out what"},{"speaker":"JEAN","startTime":344.73,"endTime":346.14,"body":"would in fact make it better."},{"speaker":"REBECCA","startTime":346.44,"endTime":350.58,"body":"Because you talk, you we're talking about instructional design being problem"},{"speaker":"REBECCA","startTime":350.58,"endTime":351.36,"body":"solvers."},{"speaker":"REBECCA","startTime":352.02,"endTime":356.31,"body":"And I'm just curious, what are some of the solutions"},{"speaker":"REBECCA","startTime":356.34,"endTime":357.81,"body":"or the types of solutions?"},{"speaker":"JEAN","startTime":357.99,"endTime":361.14,"body":"A lot of the problem solving piece that I see"},{"speaker":"JEAN","startTime":361.14,"endTime":364.77,"body":"is we have an objective, a company objective or an"},{"speaker":"JEAN","startTime":364.77,"endTime":367.44,"body":"institutional objective, and we're not quite meeting it."},{"speaker":"JEAN","startTime":367.44,"endTime":371.73,"body":"So how do we meet that objective, given the current"},{"speaker":"JEAN","startTime":371.73,"endTime":375.54,"body":"resources we have, given the information that we want to"},{"speaker":"JEAN","startTime":375.54,"endTime":379.98,"body":"be distributed or channeled down to everybody in the company?"},{"speaker":"JEAN","startTime":379.98,"endTime":382.32,"body":"When the company is large enough, you may have senior"},{"speaker":"JEAN","startTime":382.32,"endTime":384.24,"body":"leaders who have an idea of what they want to"},{"speaker":"JEAN","startTime":384.24,"endTime":386.67,"body":"have happen, and you want to make sure that translates"},{"speaker":"JEAN","startTime":386.67,"endTime":388.38,"body":"to the people who actually have to do the job."},{"speaker":"JEAN","startTime":388.62,"endTime":390.66,"body":"I think a lot of what we end up doing"},{"speaker":"JEAN","startTime":390.66,"endTime":394.74,"body":"is developing training initiatives that address those needs, whatever they"},{"speaker":"JEAN","startTime":394.74,"endTime":397.89,"body":"are, whatever learning a new software program, learning it can"},{"speaker":"JEAN","startTime":398.1,"endTime":398.85,"body":"be that simple."},{"speaker":"JEAN","startTime":399.18,"endTime":402.18,"body":"Learning how to how to handle customers who might be"},{"speaker":"JEAN","startTime":402.18,"endTime":402.63,"body":"difficult."},{"speaker":"JEAN","startTime":402.87,"endTime":404.46,"body":"How do you ,how do you handle something where a"},{"speaker":"JEAN","startTime":404.46,"endTime":408.6,"body":"situation escalates and something needs to be resolved for the"},{"speaker":"JEAN","startTime":408.6,"endTime":410.97,"body":"customer's benefit and for our benefit as well?"},{"speaker":"JEAN","startTime":411.26,"endTime":413.46,"body":"And the training that we deliver can just be very"},{"speaker":"JEAN","startTime":413.46,"endTime":414.0,"body":"varied."},{"speaker":"JEAN","startTime":414.0,"endTime":416.52,"body":"It can be a straightforward compliance, things that we need"},{"speaker":"JEAN","startTime":416.52,"endTime":419.01,"body":"people to do exactly the way we teach them."},{"speaker":"JEAN","startTime":419.01,"endTime":420.66,"body":"It can be more soft skills."},{"speaker":"JEAN","startTime":420.66,"endTime":424.23,"body":"So leadership skills, management skills, all of our managers go"},{"speaker":"JEAN","startTime":424.23,"endTime":427.05,"body":"through training programs that help them learn how to lead"},{"speaker":"JEAN","startTime":427.05,"endTime":430.83,"body":"people, learn how to develop their people, how to help"},{"speaker":"JEAN","startTime":430.83,"endTime":434.01,"body":"them grow, how to help them become better at their"},{"speaker":"JEAN","startTime":434.01,"endTime":435.9,"body":"role and hopefully become future leaders."},{"speaker":"JEAN","startTime":436.26,"endTime":440.16,"body":"So mentorship programs, inclusion and diversity is a big topic"},{"speaker":"JEAN","startTime":440.16,"endTime":444.24,"body":"for us right now and developing programs in-house that help"},{"speaker":"JEAN","startTime":444.57,"endTime":447.84,"body":"teams become more inclusive, more diverse, more innovative."},{"speaker":"JEAN","startTime":448.53,"endTime":451.47,"body":"The range of skill sets that we offer is pretty"},{"speaker":"JEAN","startTime":451.47,"endTime":456.51,"body":"varied from from very straightforward compliance to much more about"},{"speaker":"JEAN","startTime":456.54,"endTime":460.29,"body":"leadership, innovation, development and growth of our teams."},{"speaker":"JEAN","startTime":460.92,"endTime":462.51,"body":"Yeah, it can be very interesting."},{"speaker":"REBECCA","startTime":463.14,"endTime":464.91,"body":"What kind of projects do you find fun?"},{"speaker":"JEAN","startTime":465.3,"endTime":468.36,"body":"I find almost all projects fun and the reason I"},{"speaker":"JEAN","startTime":468.36,"endTime":471.9,"body":"do is because there's something that needs to be created"},{"speaker":"JEAN","startTime":472.11,"endTime":476.16,"body":"and there's something that needs design and creation and sometimes"},{"speaker":"JEAN","startTime":476.16,"endTime":477.57,"body":"innovation, which I love."},{"speaker":"JEAN","startTime":477.57,"endTime":479.49,"body":"The more you tell me something can't be done, the"},{"speaker":"JEAN","startTime":479.49,"endTime":480.93,"body":"more I want to find a way to do it."},{"speaker":"JEAN","startTime":481.41,"endTime":484.83,"body":"So any challenge that says we've been struggling with this"},{"speaker":"JEAN","startTime":484.83,"endTime":488.16,"body":"particular issue or this particular topic or this particular training,"},{"speaker":"JEAN","startTime":488.25,"endTime":489.66,"body":"we don't seem to be hitting our mark."},{"speaker":"JEAN","startTime":489.66,"endTime":490.68,"body":"How can we make it better?"},{"speaker":"JEAN","startTime":491.07,"endTime":492.33,"body":"That's interesting to me."},{"speaker":"JEAN","startTime":492.33,"endTime":495.27,"body":"So if I have a goal of improving something, that's"},{"speaker":"JEAN","startTime":495.27,"endTime":495.75,"body":"all I need."},{"speaker":"JEAN","startTime":495.75,"endTime":498.09,"body":"For the most part, any project can be appealing to"},{"speaker":"JEAN","startTime":498.09,"endTime":498.36,"body":"me."},{"speaker":"JEAN","startTime":498.36,"endTime":499.41,"body":"I like variety."},{"speaker":"JEAN","startTime":499.44,"endTime":502.14,"body":"I often tell my supervisors I can't do the same"},{"speaker":"JEAN","startTime":502.14,"endTime":503.4,"body":"thing over and over and over again."},{"speaker":"JEAN","startTime":503.4,"endTime":505.32,"body":"You have to give me variety, even if it means"},{"speaker":"JEAN","startTime":505.32,"endTime":506.43,"body":"I'm working ten times harder."},{"speaker":"JEAN","startTime":506.43,"endTime":507.27,"body":"I like variety."},{"speaker":"REBECCA","startTime":508.38,"endTime":509.49,"body":"Yeah, I'm the same way."},{"speaker":"REBECCA","startTime":509.55,"endTime":511.23,"body":"I can't teach the same thing too many times."},{"speaker":"JEAN","startTime":511.38,"endTime":514.05,"body":"No, I've got to find a new way to deliver"},{"speaker":"JEAN","startTime":514.05,"endTime":514.14,"body":"it."},{"speaker":"REBECCA","startTime":514.14,"endTime":515.969,"body":"Even if you find a way to do it."},{"speaker":"REBECCA","startTime":515.969,"endTime":516.59,"body":"Exactly."},{"speaker":"REBECCA","startTime":516.65,"endTime":519.96,"body":"Do it a little differently every time when students first"},{"speaker":"REBECCA","startTime":519.96,"endTime":522.51,"body":"start out, one of the bits of advice we often"},{"speaker":"REBECCA","startTime":522.51,"endTime":524.55,"body":"give is to find your niche."},{"speaker":"REBECCA","startTime":524.7,"endTime":527.46,"body":"How would you describe your niche in instructional design?"},{"speaker":"JEAN","startTime":528.18,"endTime":532.41,"body":"Honestly, I think my niche is delivery, which is interesting"},{"speaker":"JEAN","startTime":532.44,"endTime":535.56,"body":"because in some ways because a lot of instructional designers"},{"speaker":"JEAN","startTime":535.86,"endTime":538.44,"body":"may never deliver the content that they develop."},{"speaker":"JEAN","startTime":538.44,"endTime":542.25,"body":"But part of the benefit of being involved with this"},{"speaker":"JEAN","startTime":542.25,"endTime":545.97,"body":"team of designers and developers as the person who delivers"},{"speaker":"JEAN","startTime":545.97,"endTime":549.72,"body":"it, is that I get that feedback from the learners."},{"speaker":"JEAN","startTime":550.11,"endTime":551.81,"body":"So we do create web based training."},{"speaker":"JEAN","startTime":552.09,"endTime":554.67,"body":"I don't have any, I don't necessarily deliver or or"},{"speaker":"JEAN","startTime":554.7,"endTime":557.4,"body":"I'm not the person who does the video script, but"},{"speaker":"JEAN","startTime":557.4,"endTime":559.62,"body":"when I deliver in-person content."},{"speaker":"JEAN","startTime":559.62,"endTime":561.69,"body":"So we do it virtually I"},{"speaker":"JEAN","startTime":561.75,"endTime":565.17,"body":"have to measure whether or not the learning is"},{"speaker":"JEAN","startTime":565.17,"endTime":565.74,"body":"hitting the mark."},{"speaker":"JEAN","startTime":565.75,"endTime":568.14,"body":"So I have to try to determine, are our learners"},{"speaker":"JEAN","startTime":568.14,"endTime":570.02,"body":"actually learning the objectives?"},{"speaker":"JEAN","startTime":570.03,"endTime":572.61,"body":"Are they able to apply what they're learning when they"},{"speaker":"JEAN","startTime":572.61,"endTime":573.93,"body":"go back out and start working?"},{"speaker":"JEAN","startTime":573.93,"endTime":576.57,"body":"And I think one of the interesting parts of that"},{"speaker":"JEAN","startTime":576.57,"endTime":579.24,"body":"role is that I can provide that feedback to the"},{"speaker":"JEAN","startTime":579.24,"endTime":581.43,"body":"actual learning managers or the instructional designers."},{"speaker":"JEAN","startTime":581.82,"endTime":584.64,"body":"Hey, we're not quite hitting it on this particular objective."},{"speaker":"JEAN","startTime":584.64,"endTime":586.62,"body":"We're doing great on these two or three, but this"},{"speaker":"JEAN","startTime":586.62,"endTime":587.97,"body":"one doesn't seem to resonate."},{"speaker":"JEAN","startTime":587.97,"endTime":589.62,"body":"We need to fine tune it a little bit."},{"speaker":"JEAN","startTime":589.86,"endTime":592.68,"body":"It's almost you have the design, the development, the delivery."},{"speaker":"JEAN","startTime":592.98,"endTime":595.95,"body":"If the delivery isn't hitting its mark, then all of"},{"speaker":"JEAN","startTime":595.95,"endTime":597.72,"body":"the work that led up to it isn't going to"},{"speaker":"JEAN","startTime":598.14,"endTime":599.0,"body":"be successful."},{"speaker":"JEAN","startTime":599.01,"endTime":601.17,"body":"So it's kind of fun to circle back at the"},{"speaker":"JEAN","startTime":601.17,"endTime":602.37,"body":"end, debrief a little."},{"speaker":"JEAN","startTime":602.37,"endTime":604.71,"body":"Are we, did we actually deliver what we hoped to"},{"speaker":"JEAN","startTime":604.71,"endTime":605.13,"body":"deliver?"},{"speaker":"JEAN","startTime":605.13,"endTime":608.61,"body":"Did we actually deliver content that our teams or individuals"},{"speaker":"JEAN","startTime":608.61,"endTime":610.53,"body":"are going to be able to apply and use in"},{"speaker":"JEAN","startTime":610.53,"endTime":611.94,"body":"the way that we had hoped that it would?"},{"speaker":"JEAN","startTime":612.21,"endTime":614.94,"body":"And so I think my niche is providing that feedback"},{"speaker":"JEAN","startTime":614.94,"endTime":615.12,"body":"now."},{"speaker":"JEAN","startTime":615.12,"endTime":617.97,"body":"I can now look at content that's coming my way,"},{"speaker":"JEAN","startTime":617.97,"endTime":621.33,"body":"and if I understand the audience and who the audience"},{"speaker":"JEAN","startTime":621.33,"endTime":624.9,"body":"is and what their perceptions are, I can look at"},{"speaker":"JEAN","startTime":624.9,"endTime":627.6,"body":"content before we even begin to deliver it and be"},{"speaker":"JEAN","startTime":627.6,"endTime":629.22,"body":"able to say, I think we're going to need to"},{"speaker":"JEAN","startTime":629.28,"endTime":631.65,"body":"fine tune this area a little bit more to reach"},{"speaker":"JEAN","startTime":631.65,"endTime":632.49,"body":"this audience."},{"speaker":"JEAN","startTime":632.49,"endTime":634.44,"body":"And so it's an interesting spot to be in."},{"speaker":"JEAN","startTime":634.44,"endTime":637.59,"body":"It's fun, and I have a fantastic team that welcomes"},{"speaker":"JEAN","startTime":637.59,"endTime":638.61,"body":"that kind of feedback."},{"speaker":"REBECCA","startTime":639.09,"endTime":641.34,"body":"How do you determine whether it's reached the mark?"},{"speaker":"JEAN","startTime":641.88,"endTime":643.26,"body":"Lots of challenges in that."},{"speaker":"JEAN","startTime":643.26,"endTime":644.97,"body":"It's like the final assessment piece."},{"speaker":"JEAN","startTime":645.27,"endTime":648.69,"body":"The assessment can be a challenge for instructional design and"},{"speaker":"JEAN","startTime":649.74,"endTime":652.83,"body":"in the virtual delivery we do have interactions, we have"},{"speaker":"JEAN","startTime":652.83,"endTime":656.13,"body":"engagements, we have people come on audio, we have people"},{"speaker":"JEAN","startTime":656.13,"endTime":659.31,"body":"come, we use a chat pod, texting, we use polls,"},{"speaker":"JEAN","startTime":659.31,"endTime":661.5,"body":"we use sometimes we do a debrief at the end"},{"speaker":"JEAN","startTime":661.5,"endTime":664.5,"body":"where we'll ask several questions related to the content, but"},{"speaker":"JEAN","startTime":664.5,"endTime":667.32,"body":"then they have to go out into the workforce and"},{"speaker":"JEAN","startTime":667.32,"endTime":669.39,"body":"apply what they've learned, and that can be a lot"},{"speaker":"JEAN","startTime":669.39,"endTime":669.96,"body":"more challenging."},{"speaker":"JEAN","startTime":669.96,"endTime":672.42,"body":"We do have, depending upon the initiative, we could have"},{"speaker":"JEAN","startTime":672.42,"endTime":675.39,"body":"metrics that we measure, reports that we can measure and"},{"speaker":"JEAN","startTime":675.39,"endTime":677.28,"body":"check to see did we reach our goal."},{"speaker":"JEAN","startTime":677.58,"endTime":680.1,"body":"But sometimes it's a little more elusive for the soft"},{"speaker":"JEAN","startTime":680.1,"endTime":680.64,"body":"skill set."},{"speaker":"JEAN","startTime":680.85,"endTime":683.49,"body":"With leadership, that's a lot harder to determine."},{"speaker":"JEAN","startTime":683.49,"endTime":686.49,"body":"Did our managers implement the soft skills we taught them"},{"speaker":"JEAN","startTime":686.49,"endTime":687.66,"body":"to be strong leaders?"},{"speaker":"JEAN","startTime":687.66,"endTime":689.28,"body":"That's a little more challenging."},{"speaker":"JEAN","startTime":689.28,"endTime":691.2,"body":"So not always measurable."},{"speaker":"JEAN","startTime":691.2,"endTime":694.2,"body":"I would say when it is that feedback is important"},{"speaker":"JEAN","startTime":694.2,"endTime":697.05,"body":"and when it's harder to measure, it becomes much greater"},{"speaker":"JEAN","startTime":697.05,"endTime":698.1,"body":"challenge to see if it hit its"},{"speaker":"JEAN","startTime":698.1,"endTime":698.7,"body":"it if hit its"},{"speaker":"JEAN","startTime":698.7,"endTime":701.16,"body":"mark. So not an easy answer on that one."},{"speaker":"REBECCA","startTime":701.7,"endTime":704.97,"body":"What are the biggest challenges you face. It's cliche,"},{"speaker":"JEAN","startTime":704.97,"endTime":707.88,"body":"But it's resources and it's resources of time."},{"speaker":"JEAN","startTime":708.24,"endTime":711.18,"body":"People, things you have to purchase goods or services, whether"},{"speaker":"JEAN","startTime":711.18,"endTime":714.09,"body":"you have to purchase an application or a software application,"},{"speaker":"JEAN","startTime":714.09,"endTime":716.64,"body":"or you have to change the way you deliver it."},{"speaker":"JEAN","startTime":716.64,"endTime":718.74,"body":"Maybe Adobe Connect stops working for us the way we"},{"speaker":"JEAN","startTime":718.74,"endTime":721.74,"body":"need to and we need another software program, but that's"},{"speaker":"JEAN","startTime":721.74,"endTime":723.75,"body":"on a large scale for us when we have a"},{"speaker":"JEAN","startTime":723.75,"endTime":724.56,"body":"company our size."},{"speaker":"JEAN","startTime":724.56,"endTime":728.61,"body":"So that becomes an event in itself to research software"},{"speaker":"JEAN","startTime":728.61,"endTime":730.89,"body":"and decide which one is going to appeal and which"},{"speaker":"JEAN","startTime":730.89,"endTime":733.05,"body":"one is going to suit your needs across the entire"},{"speaker":"JEAN","startTime":733.05,"endTime":733.41,"body":"company."},{"speaker":"JEAN","startTime":733.8,"endTime":737.1,"body":"So it's definitely resources to make time for your training"},{"speaker":"JEAN","startTime":737.1,"endTime":737.34,"body":"team."},{"speaker":"JEAN","startTime":737.34,"endTime":739.8,"body":"As I mentioned, we have a number of initiatives coming"},{"speaker":"JEAN","startTime":739.8,"endTime":742.08,"body":"out in the next several months and we're going to"},{"speaker":"JEAN","startTime":742.11,"endTime":744.27,"body":"be tapped that we're all going to have a lot"},{"speaker":"JEAN","startTime":744.27,"endTime":746.22,"body":"on our plate to be able to deliver this in"},{"speaker":"JEAN","startTime":746.22,"endTime":748.44,"body":"the timeframe that we've promised the stakeholders."},{"speaker":"JEAN","startTime":748.56,"endTime":751.74,"body":"So resources is definitely the biggest challenge to me."},{"speaker":"REBECCA","startTime":752.19,"endTime":753.51,"body":"You've mentioned a couple of times."},{"speaker":"REBECCA","startTime":753.51,"endTime":756.03,"body":"Can you tell us a little bit about the size"},{"speaker":"REBECCA","startTime":756.03,"endTime":758.55,"body":"of your company and the size of your training and"},{"speaker":"REBECCA","startTime":758.55,"endTime":760.26,"body":"development organization?"},{"speaker":"JEAN","startTime":760.61,"endTime":764.25,"body":"The company is around 24,000, 25,000 employees."},{"speaker":"JEAN","startTime":764.25,"endTime":768.06,"body":"That's probably two thirds part timers and a third full"},{"speaker":"JEAN","startTime":768.06,"endTime":769.05,"body":"time perhaps."},{"speaker":"JEAN","startTime":769.05,"endTime":772.83,"body":"And different languages, different countries, different languages to some extent."},{"speaker":"JEAN","startTime":772.83,"endTime":775.77,"body":"A lot of French speaking in Canada, the U.S. and"},{"speaker":"JEAN","startTime":775.77,"endTime":781.38,"body":"then Puerto Rico and Hispania and our training and development"},{"speaker":"JEAN","startTime":781.38,"endTime":781.67,"body":"team."},{"speaker":"JEAN","startTime":781.69,"endTime":783.87,"body":"I actually don't know the number, but it's small."},{"speaker":"JEAN","startTime":784.2,"endTime":786.3,"body":"I would say it's under 100 and it might be"},{"speaker":"JEAN","startTime":786.3,"endTime":786.93,"body":"under 50."},{"speaker":"JEAN","startTime":787.26,"endTime":789.96,"body":"I'm actually not sure who we would include in all"},{"speaker":"JEAN","startTime":789.96,"endTime":790.83,"body":"of that training development."},{"speaker":"JEAN","startTime":790.83,"endTime":793.74,"body":"As far as individuals writing content, I think that's around"},{"speaker":"JEAN","startTime":793.74,"endTime":795.36,"body":"ten or under."},{"speaker":"JEAN","startTime":795.51,"endTime":797.82,"body":"And then we have people who are specialized in the"},{"speaker":"JEAN","startTime":797.82,"endTime":800.76,"body":"video production and we have people who specialize in the"},{"speaker":"JEAN","startTime":800.76,"endTime":803.94,"body":"design of the web based training pieces as well."},{"speaker":"JEAN","startTime":803.94,"endTime":806.46,"body":"And then we have a team of about 8 to"},{"speaker":"JEAN","startTime":806.46,"endTime":809.82,"body":"10 that do the virtual delivery and also we do"},{"speaker":"JEAN","startTime":809.82,"endTime":811.35,"body":"some in-person training as well."},{"speaker":"JEAN","startTime":811.35,"endTime":814.59,"body":"So there are some topics where we actually go on"},{"speaker":"JEAN","startTime":814.59,"endTime":816.12,"body":"site and deliver that content."},{"speaker":"JEAN","startTime":816.12,"endTime":819.0,"body":"That's not my role right now, but my department does"},{"speaker":"JEAN","startTime":819.0,"endTime":819.75,"body":"that as well."},{"speaker":"REBECCA","startTime":820.17,"endTime":822.93,"body":"What you call small, a lot of people would say"},{"speaker":"REBECCA","startTime":822.96,"endTime":823.57,"body":"is huge."},{"speaker":"REBECCA","startTime":823.65,"endTime":823.95,"body":"Yeah."},{"speaker":"JEAN","startTime":824.25,"endTime":824.88,"body":"Yeah."},{"speaker":"JEAN","startTime":826.14,"endTime":827.73,"body":"But I think about all we do in a year,"},{"speaker":"JEAN","startTime":827.73,"endTime":830.13,"body":"I'm like, Wow, this is not a really large team"},{"speaker":"JEAN","startTime":832.14,"endTime":834.99,"body":"and I don't think it's 100 unless we fall into"},{"speaker":"JEAN","startTime":834.99,"endTime":836.73,"body":"the Department of Human Resources."},{"speaker":"JEAN","startTime":837.03,"endTime":840.06,"body":"And so that department grows exponentially."},{"speaker":"JEAN","startTime":840.75,"endTime":844.08,"body":"And thinking about the individuals who actually are involved in"},{"speaker":"JEAN","startTime":844.47,"endTime":847.32,"body":"creating content, it's probably in the 50 range is what"},{"speaker":"JEAN","startTime":847.32,"endTime":847.95,"body":"I would guess."},{"speaker":"JEAN","startTime":847.95,"endTime":849.09,"body":"So that does sound bigger."},{"speaker":"JEAN","startTime":849.09,"endTime":849.42,"body":"Yeah."},{"speaker":"REBECCA","startTime":850.17,"endTime":852.72,"body":"What skills do you find most useful in your work?"},{"speaker":"JEAN","startTime":853.44,"endTime":853.59,"body":"There are"},{"speaker":"JEAN","startTime":853.59,"endTime":856.08,"body":"Soft skills, oddly, but optimism."},{"speaker":"JEAN","startTime":856.08,"endTime":858.6,"body":"The optimism that you can solve a problem or help"},{"speaker":"JEAN","startTime":858.6,"endTime":861.27,"body":"a client or help a stakeholder get what they need."},{"speaker":"JEAN","startTime":861.73,"endTime":865.27,"body":"I think patience is very important and as is multitasking."},{"speaker":"JEAN","startTime":865.36,"endTime":868.0,"body":"Sometimes you can start down a path on one project"},{"speaker":"JEAN","startTime":868.0,"endTime":868.9,"body":"and it gets stuck."},{"speaker":"JEAN","startTime":868.9,"endTime":869.82,"body":"For whatever reason."},{"speaker":"JEAN","startTime":869.83,"endTime":872.08,"body":"You need to hear back from a stakeholder or you"},{"speaker":"JEAN","startTime":872.08,"endTime":874.0,"body":"need to do a little more research on a specific"},{"speaker":"JEAN","startTime":874.0,"endTime":876.64,"body":"area, or you need some help or guidance with something."},{"speaker":"JEAN","startTime":877.06,"endTime":878.89,"body":"So you pause on that one and you move on"},{"speaker":"JEAN","startTime":878.89,"endTime":879.52,"body":"with another one."},{"speaker":"JEAN","startTime":879.52,"endTime":881.65,"body":"And so there's there is a lot of multitasking."},{"speaker":"JEAN","startTime":881.95,"endTime":883.66,"body":"You absolutely have to be organized."},{"speaker":"JEAN","startTime":883.69,"endTime":886.06,"body":"There is a great deal of organization."},{"speaker":"JEAN","startTime":886.06,"endTime":888.97,"body":"UMass in their program offers a project management class."},{"speaker":"JEAN","startTime":888.97,"endTime":891.67,"body":"And I think it's really important that you do often"},{"speaker":"JEAN","startTime":891.67,"endTime":893.26,"body":"become the project manager."},{"speaker":"JEAN","startTime":893.26,"endTime":895.12,"body":"You're not just creating content."},{"speaker":"JEAN","startTime":895.12,"endTime":897.94,"body":"You are in charge of the timeframe and the schedule"},{"speaker":"JEAN","startTime":897.94,"endTime":901.27,"body":"and the meetings and getting those subject matter experts involved"},{"speaker":"JEAN","startTime":901.27,"endTime":902.77,"body":"so that your content is accurate."},{"speaker":"JEAN","startTime":903.22,"endTime":906.4,"body":"So there's a lot of organizational abilities that you need"},{"speaker":"JEAN","startTime":906.4,"endTime":908.11,"body":"or you need to be organized, you need to be"},{"speaker":"JEAN","startTime":908.5,"endTime":910.36,"body":"structured, you need to be able to multitask."},{"speaker":"JEAN","startTime":910.51,"endTime":912.49,"body":"You need patience and understanding."},{"speaker":"JEAN","startTime":912.49,"endTime":914.59,"body":"And a little bit of optimism is a very good"},{"speaker":"JEAN","startTime":914.59,"endTime":914.98,"body":"idea."},{"speaker":"REBECCA","startTime":916.03,"endTime":917.26,"body":"I love the optimism."},{"speaker":"REBECCA","startTime":917.32,"endTime":918.28,"body":"I think that's great."},{"speaker":"REBECCA","startTime":918.4,"endTime":921.1,"body":"What did you wish you knew or learned sooner?"},{"speaker":"JEAN","startTime":921.88,"endTime":923.65,"body":"It's some of the things I still wish I knew"},{"speaker":"JEAN","startTime":923.65,"endTime":924.22,"body":"more about."},{"speaker":"JEAN","startTime":924.52,"endTime":927.04,"body":"It goes back to thinking that instructional design was much"},{"speaker":"JEAN","startTime":927.04,"endTime":929.75,"body":"more about design than it necessarily is."},{"speaker":"JEAN","startTime":929.77,"endTime":933.82,"body":"It's so much more to me now about understanding an"},{"speaker":"JEAN","startTime":933.82,"endTime":937.27,"body":"issue from a broad perspective and from multiple perspectives, and"},{"speaker":"JEAN","startTime":937.27,"endTime":940.99,"body":"being able to narrow down the parts that matter so"},{"speaker":"JEAN","startTime":940.99,"endTime":943.24,"body":"that you can focus on what will actually"},{"speaker":"JEAN","startTime":944.49,"endTime":945.96,"body":"support the end result."},{"speaker":"JEAN","startTime":945.99,"endTime":947.28,"body":"I don't know how to describe that."},{"speaker":"JEAN","startTime":947.28,"endTime":951.69,"body":"Well, except that it's much broader it's a much broader"},{"speaker":"JEAN","startTime":951.69,"endTime":953.4,"body":"topic than I ever would have imagined."},{"speaker":"JEAN","startTime":953.61,"endTime":956.16,"body":"It has so many moving parts, the project management, the"},{"speaker":"JEAN","startTime":956.16,"endTime":961.5,"body":"design, the development, the initial research, the ability to interview"},{"speaker":"JEAN","startTime":961.5,"endTime":964.08,"body":"stakeholders and actually get to the bottom of what you"},{"speaker":"JEAN","startTime":964.08,"endTime":964.7,"body":"need to know."},{"speaker":"JEAN","startTime":964.71,"endTime":967.53,"body":"The ability to reach out to subject matter experts and"},{"speaker":"JEAN","startTime":967.89,"endTime":970.17,"body":"gain an understanding of a topic that maybe you've never"},{"speaker":"JEAN","startTime":970.17,"endTime":971.9,"body":"even thought about before."},{"speaker":"JEAN","startTime":971.91,"endTime":974.79,"body":"So you might be charged with creating content for something"},{"speaker":"JEAN","startTime":974.79,"endTime":976.29,"body":"that you've never had any experience with."},{"speaker":"JEAN","startTime":976.62,"endTime":978.84,"body":"You have to get to the point of knowing it"},{"speaker":"JEAN","startTime":978.84,"endTime":981.3,"body":"well enough to be able to create the content."},{"speaker":"JEAN","startTime":981.63,"endTime":983.28,"body":"That can be a challenge, so you have to be"},{"speaker":"JEAN","startTime":983.28,"endTime":984.48,"body":"able to ask the right questions."},{"speaker":"JEAN","startTime":984.48,"endTime":986.49,"body":"You have to be able to do some research on"},{"speaker":"JEAN","startTime":986.49,"endTime":986.76,"body":"your own."},{"speaker":"JEAN","startTime":986.76,"endTime":990.03,"body":"You have to know when you, when things aren't making"},{"speaker":"JEAN","startTime":990.03,"endTime":990.42,"body":"sense."},{"speaker":"JEAN","startTime":990.42,"endTime":991.74,"body":"And sometimes that's a challenge."},{"speaker":"JEAN","startTime":992.0,"endTime":993.3,"body":"It's much broader"},{"speaker":"JEAN","startTime":994.47,"endTime":997.11,"body":"a range of skills and abilities than I would have"},{"speaker":"JEAN","startTime":997.11,"endTime":998.46,"body":"imagined when I first began."},{"speaker":"REBECCA","startTime":999.77,"endTime":1002.83,"body":"What advice would you give to new instructional designers?"},{"speaker":"JEAN","startTime":1003.86,"endTime":1005.15,"body":"Ask a lot of questions."},{"speaker":"JEAN","startTime":1005.51,"endTime":1007.07,"body":"Don't be afraid to ask questions."},{"speaker":"JEAN","startTime":1007.25,"endTime":1008.66,"body":"Don't make any assumptions."},{"speaker":"JEAN","startTime":1008.66,"endTime":1010.76,"body":"So I've even been guilty of this myself, where I"},{"speaker":"JEAN","startTime":1010.76,"endTime":1011.87,"body":"have enough experience."},{"speaker":"JEAN","startTime":1011.87,"endTime":1013.7,"body":"I've been with the company 20 years where I think"},{"speaker":"JEAN","startTime":1013.7,"endTime":1015.92,"body":"I know the answer to a question related to a"},{"speaker":"JEAN","startTime":1015.92,"endTime":1016.37,"body":"topic."},{"speaker":"JEAN","startTime":1016.37,"endTime":1018.77,"body":"And when I actually ask the question, I discover I"},{"speaker":"JEAN","startTime":1018.77,"endTime":1020.54,"body":"really didn't have any idea what the answer was."},{"speaker":"JEAN","startTime":1021.14,"endTime":1025.069,"body":"So it's don't assume, don't make assumptions, ask questions, be"},{"speaker":"JEAN","startTime":1025.069,"endTime":1026.48,"body":"willing to reach out to people."},{"speaker":"JEAN","startTime":1026.51,"endTime":1029.51,"body":"Don't be afraid to to ask more questions, to get"},{"speaker":"JEAN","startTime":1029.51,"endTime":1031.22,"body":"to dig a little bit deeper when you need to."},{"speaker":"JEAN","startTime":1031.61,"endTime":1032.3,"body":"Find a mentor."},{"speaker":"JEAN","startTime":1032.31,"endTime":1034.01,"body":"If you can find a mentor, someone who is willing"},{"speaker":"JEAN","startTime":1034.01,"endTime":1036.98,"body":"to support you and give you some guidance, I prefer"},{"speaker":"JEAN","startTime":1036.98,"endTime":1039.89,"body":"with the content that I've written, at least initially when"},{"speaker":"JEAN","startTime":1039.89,"endTime":1042.14,"body":"I was starting out to have someone who has more"},{"speaker":"JEAN","startTime":1042.14,"endTime":1043.36,"body":"experience, just take a look at it."},{"speaker":"JEAN","startTime":1043.37,"endTime":1044.9,"body":"Am I missing something? Am I"},{"speaker":"JEAN","startTime":1045.17,"endTime":1047.61,"body":"Is there something in this content that could be better?"},{"speaker":"JEAN","startTime":1047.63,"endTime":1049.58,"body":"Is there a way to deliver this that could be"},{"speaker":"JEAN","startTime":1049.58,"endTime":1050.48,"body":"better or create this"},{"speaker":"JEAN","startTime":1050.48,"endTime":1051.2,"body":"that could be better?"},{"speaker":"JEAN","startTime":1051.5,"endTime":1054.98,"body":"And I often got great feedback from several instructional designers"},{"speaker":"JEAN","startTime":1054.98,"endTime":1056.3,"body":"on how to make improvements."},{"speaker":"JEAN","startTime":1056.51,"endTime":1059.06,"body":"The beauty of instructional design is you can solve a"},{"speaker":"JEAN","startTime":1059.06,"endTime":1060.94,"body":"problem in 50 different ways."},{"speaker":"JEAN","startTime":1060.95,"endTime":1063.92,"body":"So getting other opinions about how they might do it"},{"speaker":"JEAN","startTime":1063.92,"endTime":1066.62,"body":"sets off that creativity and helps you helps guide you"},{"speaker":"JEAN","startTime":1066.62,"endTime":1067.62,"body":"to making a better product."},{"speaker":"JEAN","startTime":1067.64,"endTime":1068.0,"body":"I think."},{"speaker":"REBECCA","startTime":1069.85,"endTime":1072.34,"body":"I have one last question I like to ask everybody,"},{"speaker":"REBECCA","startTime":1072.34,"endTime":1075.01,"body":"and that's what's your prediction for the future of instructional"},{"speaker":"REBECCA","startTime":1075.01,"endTime":1075.49,"body":"design?"},{"speaker":"JEAN","startTime":1076.41,"endTime":1080.25,"body":"The interesting thing and I think that in some regards,"},{"speaker":"JEAN","startTime":1080.52,"endTime":1084.36,"body":"the pandemic in 2020 and the shift to remote learning"},{"speaker":"JEAN","startTime":1084.36,"endTime":1088.44,"body":"and to remote working and everything related to remote life"},{"speaker":"JEAN","startTime":1088.44,"endTime":1092.28,"body":"with COVID gave me some opportunity to think about instructional"},{"speaker":"JEAN","startTime":1092.28,"endTime":1095.7,"body":"design and one thing and your podcast as well."},{"speaker":"JEAN","startTime":1095.7,"endTime":1097.62,"body":"When you spoke about the fact that you use some"},{"speaker":"JEAN","startTime":1097.62,"endTime":1102.99,"body":"instructional design strategy with your Treehouse Village marketing, and it"},{"speaker":"JEAN","startTime":1102.99,"endTime":1106.68,"body":"has made me think about the incredible number of areas"},{"speaker":"JEAN","startTime":1106.68,"endTime":1111.81,"body":"in which instructional design skills apply or instructional design principles"},{"speaker":"JEAN","startTime":1111.81,"endTime":1112.53,"body":"can be applied."},{"speaker":"JEAN","startTime":1113.16,"endTime":1114.51,"body":"And honestly, it's everywhere."},{"speaker":"JEAN","startTime":1114.75,"endTime":1116.16,"body":"It's honestly everywhere."},{"speaker":"JEAN","startTime":1116.4,"endTime":1118.8,"body":"People think of it as just training or education or"},{"speaker":"JEAN","startTime":1118.8,"endTime":1122.01,"body":"academics, but it's in marketing and advertising."},{"speaker":"JEAN","startTime":1122.01,"endTime":1125.25,"body":"You're trying to convince someone, trying to give someone enough"},{"speaker":"JEAN","startTime":1125.25,"endTime":1127.56,"body":"of knowledge about something, to convince them to go out"},{"speaker":"JEAN","startTime":1127.56,"endTime":1128.41,"body":"and purchase something."},{"speaker":"JEAN","startTime":1128.43,"endTime":1132.45,"body":"So it's marketing and advertising. It's regular, straightforward training and"},{"speaker":"JEAN","startTime":1132.45,"endTime":1133.02,"body":"development."},{"speaker":"JEAN","startTime":1133.2,"endTime":1135.87,"body":"I can see it in almost everything I look at."},{"speaker":"JEAN","startTime":1135.87,"endTime":1138.42,"body":"I see some measure of instructional design."},{"speaker":"JEAN","startTime":1138.42,"endTime":1141.0,"body":"It's like when you buy a new car and then"},{"speaker":"JEAN","startTime":1141.0,"endTime":1142.98,"body":"everybody's driving that same car also, and you see it"},{"speaker":"JEAN","startTime":1142.98,"endTime":1146.07,"body":"everywhere now with some knowledge and instructional design."},{"speaker":"JEAN","startTime":1146.07,"endTime":1146.55,"body":"I see it."},{"speaker":"JEAN","startTime":1146.55,"endTime":1148.29,"body":"I literally see it everywhere."},{"speaker":"JEAN","startTime":1148.29,"endTime":1150.36,"body":"I see it on the airplane when you're flying in the"},{"speaker":"JEAN","startTime":1150.36,"endTime":1152.58,"body":"airplane and they played a little video about"},{"speaker":"JEAN","startTime":1152.58,"endTime":1153.9,"body":"how to be safe on the plane and how to"},{"speaker":"JEAN","startTime":1153.9,"endTime":1154.56,"body":"get off the plane."},{"speaker":"JEAN","startTime":1154.62,"endTime":1156.69,"body":"That's got instructional design elements."},{"speaker":"JEAN","startTime":1156.69,"endTime":1160.08,"body":"And I literally see it in so many capacities and"},{"speaker":"JEAN","startTime":1160.08,"endTime":1161.85,"body":"I think it's just going to continue to expand."},{"speaker":"JEAN","startTime":1161.85,"endTime":1164.37,"body":"I think it's a it's an exceptionally good period of"},{"speaker":"JEAN","startTime":1164.37,"endTime":1167.82,"body":"time to be considering instructional design as a career, lots"},{"speaker":"JEAN","startTime":1167.82,"endTime":1168.36,"body":"of opportunity."},{"speaker":"JEAN","startTime":1168.36,"endTime":1171.69,"body":"The remote work means you could work for anybody practically"},{"speaker":"JEAN","startTime":1171.69,"endTime":1173.61,"body":"and anywhere and from anywhere."},{"speaker":"JEAN","startTime":1173.88,"endTime":1177.39,"body":"And so there's just a wealth of opportunity in the"},{"speaker":"JEAN","startTime":1177.39,"endTime":1179.73,"body":"field, in my opinion, and I think that's going to"},{"speaker":"JEAN","startTime":1179.73,"endTime":1180.45,"body":"continue to grow."},{"speaker":"REBECCA","startTime":1181.68,"endTime":1182.19,"body":"Excellent."},{"speaker":"REBECCA","startTime":1182.22,"endTime":1185.07,"body":"Thank you very much, Jean, for sharing your insights with"},{"speaker":"REBECCA","startTime":1185.07,"endTime":1185.31,"body":"us."},{"speaker":"JEAN","startTime":1185.52,"endTime":1186.5,"body":"You're welcome."},{"speaker":"JEAN","startTime":1186.65,"endTime":1188.22,"body":"Glad to be here with you today and to"},{"speaker":"JEAN","startTime":1188.22,"endTime":1190.29,"body":"catch up after so long a period of time."},{"speaker":"REBECCA","startTime":1191.27,"endTime":1194.78,"body":"You've been listening to Demystifying Instructional Design, a podcast where"},{"speaker":"REBECCA","startTime":1194.78,"endTime":1197.54,"body":"I interview instructional designers about what they do."},{"speaker":"REBECCA","startTime":1198.11,"endTime":1200.09,"body":"I'm Rebecca Hogue, your podcast host."},{"speaker":"REBECCA","startTime":1200.66,"endTime":1203.87,"body":"Show notes are posted as a blog post on Demystifying"},{"speaker":"REBECCA","startTime":1203.87,"endTime":1205.28,"body":"Instructional Design dot com."},{"speaker":"REBECCA","startTime":1205.73,"endTime":1208.1,"body":"If you enjoyed this podcast, please subscribe or leave a"},{"speaker":"REBECCA","startTime":1208.1,"endTime":1209.99,"body":"comment in the show notes blog post."}]}