Think Fast Talk Smart: Communication Techniques

The Fixable podcast turns to Matt Abrahams on what to do when communication breaks down.

Show Notes

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“Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down.
Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.”
In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry.

Episode Reference Links:

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Chapters:

(00:00:00) Introduction
Matt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss.
(00:04:58) Mission of Spontaneous Speaking 
Matt discusses his focus on helping people communicate more effectively in unplanned situations.
(00:07:10) Audience Centered Communication 
The importance of focusing on the audience to reduce anxiety and improve communication.
(00:09:51) Connection Over Perfection 
Prioritizing connection over perfection in communication.
(00:11:00) Benefits of Effective Communication 
The benefits of improving spontaneous speaking skills.
(00:12:17) Building a Communication Infrastructure 
An outline of helping organizations create supportive communication environments.
(00:13:33) Six Steps to Better Communication 
A six-step process to improve spontaneous communication, covering mindset and messaging.
(00:16:55) Managing Communication Anxiety 
Strategies for managing anxiety in high-stakes communication situations.
(00:21:00) Handling Blanking Out 
How to handle and recover from blanking out during a speech or presentation.
(00:25:21) Real-Life Experience 
A recent experience of underestimating time during a keynote and how the situation was managed.
(00:27:44) The Value of Preparation 
The importance of preparation in both spontaneous and planned communication.
(00:28:43) AMP and Building Confidence
Three immediate strategies for reducing anxiety right before speaking.
(00:31:53) Conclusion 

Creators & Guests

Host
Matt Abrahams
Lecturer Stanford University Graduate School of Business | Think Fast Talk Smart podcast host

What is Think Fast Talk Smart: Communication Techniques?

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, every Tuesday as he sits down with experts in the field to discuss real-world challenges.
How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.
Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.
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