How Basecamp's customer support team evolved to tackle some of its trickiest cases.
Basecamp's customer support team - 00:13
Jim Mackenzie on Twitter - 00:55
Jamis Buck on Twitter - 3:18
Jamis adapted his original Basil & Fabian on-call notes into a series that teaches newbies about algorithms and computer science. You can read Basil & Fabian on Jamis' website or on Kindle - 3:27
Dan Kim is now a programmer on Basecamp's Android team - 5:57
how to make templates in Basecamp 2 - 6:30
Wikipedia's explanation of traceroutes - 13:54
Kibana is another technical tool used at Basecamp - 14:55
our episode about holding office hours - 16:05
Rosa on Twitter - 16:07
What is Rework?
A podcast by Basecamp about the better way to work and run your business. We bring you stories and unconventional wisdom from Basecamp’s co-founders and other business owners.