One overlooked factor determines whether artists fizzle out or skyrocket to stardom: superfans.
Every successful artist, performer, and organization all have a loyal fan base.
Lucky for us, our guest today is a superfans expert.
Brittany Hodak is an award-winning entrepreneur, author, and customer experience speaker who has delivered keynotes across the globe to organizations including American Express and the United Nations.
She has worked with some of the world’s biggest brands and entertainers, including Walmart, Disney, Katy Perry, and Dolly Parton, Taylor Swift, Dolly Parton, and Mötley Crüe.
In this episode, we chat about crafting the ultimate client experiences, finding your unique story, and the strategies that advisors can use to turn clients into super fans.
We Explore:
- Why Customer Service (CX) is the hidden key to business success
- How to master the art of making every customer touchpoint a moment of genuine care and connection
- How to shift your focus from short-term gains to long-term customer relationships for sustained business growth
- The BEST way to ask for referrals in a way that feels genuine and empowering
- And the ONE strategy Brittany wants you to steal that’s a sure fire way to turn your customers into super fans
FREE Resources include:
- How to Write Your Bio Guide
- Gifting Guide
- Scripts for Asking for Referrals
This episode was brought to you by snappykraken.com helping advisors create meaningful connections that drive business.
What is Steal My Strategy?
Financial services marketing needs a jolt!
We need a way to solve for unique problems and connect deeper with people…and that happens when you mix different perspectives together.
The best ideas come from outside the industry. Join Robert Sofia, CEO of Snappy Kraken, as he chats with some brilliant minds so you can copy their strategies into your financial practice.