Changing The Industry Podcast

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In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.

00:00 Plans to do something in Canada, training differences.
06:05 Jeff's location is pretty, no reindeer necessary.
14:34 Jeff mentioned the challenges of legalizing pot in states.
21:14 Encourage friends to value their services more.
25:55 Focus on efficiency to avoid burnout and struggles.
30:07 Phone payments, unknown experience leads to surprise.
36:44 Entrepreneurs grew with coaching and reached success.
39:21 Lack of knowledge may lead to risk.
44:50 To lead, go on a purposeful journey.
52:34 Canadian program enables success from 10th grade.
56:58 Encouraging young people to invest in careers.
01:03:35 Addressing repair recommendations and taking ownership of issues.
01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.