Agency Journey

Lauren is a CSM and PMP currently serving Hawke Media as a Chief of Staff where she helps the agency adhere to one of their core values: Get Sh*t Done.

Show Notes

When Lauren's not shoulders-deep in ClickUp at Hawke, she's likely finding something to add to her cookbook collection or looking at new parts for her next mechanical keyboard build.

Topics discussed in the episode:
  • How Hawke managed projects using Wrike and a disparate array of tools prior to implementing ClickUp in 2020.
  • Lauren's experience of using ClickUp for 18 months and developing a strong expertise in the platform prior to undertaking the Hawke migration.
  • Lauren's intense 6-month implementation project which involved countless hours of team interviews, process building, research, data migration, team training, and support.
  • The results and sentiment of the Hawke team as they moved from a state of "general chaos" to more clarity as a result of implementing ClickUp and Lauren and the team's hard work developing process templates and documentation.
  • The opportunities for improvement in Hawke's ClickUp implementation and the roadmap to improving internal operations.
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Resources mentioned in this episode:

What is Agency Journey?

How do world-class agencies continue to grow profitably and hit their goals, even through the choppy waters and challenges of agency life?

How do leaders like Tiffany Sauder, Marcus Sheridan, Jay Acunzo, Shama Hyder, David C. Baker, Nikole Rose, and Zeb Evans think?

Join Agency Journey host Jakub Grajcar as he interviews agency operators and leaders to share insights, actionable tips, and hilarious stories from the builders who live in the agency trenches.

Each episode focuses on crucial aspects of growing an agency like building the right team, delegation, project management, client success and retention, and operating frameworks like EOS.

Brought to you by ZenPilot: we help lead your agency through the final project management implementation you’ll ever need. Book a call to learn more at ZenPilot.com/Call.

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