RevOps Rockstars

Join us for our inaugural episode of OpFocus’s podcast RevOps Rockstars! Today’s guest has a history of working in hyper-growth SaaS companies. She’s a strong revenue leader skilled in Business Planning, Strategy, Operations Management, and Reporting & Analytics across the entire GTM funnel. Heidi Thompson is the VP of GTM Strategy & Revenue Operations at Unqork. Heidi joins hosts David Carnes and Jarin Chu to dive into some RevOps topics. On this episode we smash a RevOps myth, share Heidi’s strategies for RevOps leaders, and learn about her role at Unqork.

Takeaways:

When you first start your RevOps career, it can be easy to just be an order taker. What you really need to do is be a question asker. Ask what problems are trying to be solved, or what success looks like.
Projects can be tough to track quantifiably, but the STAR method can help. Ask yourself, what are the Situations, the Tasks, the Actions completed, and the Results?
Just because something is quantifiable does not mean it is impactful. You can set a goal to produce 50 RFP’s, but what does that entail?
It is important to have a clearly delineated list of what the RevOps team is and isn’t responsible for. Without one, you will become the “get stuff done” department with extra responsibilities.
Offshoring responsibilities as a small startup may save you some cash in the immediate future but will end up costing you in the long run.
When dealing with the board, your number one goal is to anticipate what they are going to ask.
While the future is uncertain and may lead to turbulence, it also provides a good opportunity for focus. Focus on what goals you and your team are trying to achieve, and establish a plan.

Quote of the Show:

“At the end of the day, if we're not providing impact and ultimately driving revenue, I don't know why else I would be here.” - Heidi Thompson

Shoutouts:

Managing Up: How to Forge an Effective Relationship With Those Above You - Rosanne Badowski
Channeling Robert Glazer Elevate wisdom at 28:48
Recognizing the brilliance of the one & only Dana Therrien at 31:32
Huge respect and gratitude for Rosalyn Santa Elena at 32:09

Links:

LinkedIn: https://www.linkedin.com/in/heidi-thompson-rawding/
Website: https://www.unqork.com/

Ways to Tune In:

Amazon Music - https://music.amazon.com/podcasts/08a4b302-d25e-4b7b-a11a-60e9b51df083/revops-rockstars
Apple Podcast - https://podcasts.apple.com/us/podcast/revops-rockstars/id1654084702
Spotify - https://open.spotify.com/show/6ynGAP60cktaDs1Cb6Chxh
YouTube - https://youtu.be/qfkgamL3JnI

Show Notes

Join us for our inaugural episode of OpFocus’s podcast RevOps Rockstars! Today’s guest has a history of working in hyper-growth SaaS companies. She’s a strong revenue leader skilled in Business Planning, Strategy, Operations Management, and Reporting & Analytics across the entire GTM funnel. Heidi Thompson is the VP of GTM Strategy & Revenue Operations at Unqork. Heidi joins hosts David Carnes and Jarin Chu to dive into some RevOps topics. On this episode we smash a RevOps myth, share Heidi’s strategies for RevOps leaders, and learn about her role at Unqork.



Takeaways:

  • When you first start your RevOps career, it can be easy to just be an order taker. What you really need to do is be a question asker. Ask what problems are trying to be solved, or what success looks like.
  • Projects can be tough to track quantifiably, but the STAR method can help. Ask yourself, what are the Situations, the Tasks, the Actions completed, and the Results?
  • Just because something is quantifiable does not mean it is impactful. You can set a goal to produce 50 RFP’s, but what does that entail?
  • It is important to have a clearly delineated list of what the RevOps team is and isn’t responsible for. Without one, you will become the “get stuff done” department with extra responsibilities.
  • Offshoring responsibilities as a small startup may save you some cash in the immediate future but will end up costing you in the long run.
  • When dealing with the board, your number one goal is to anticipate what they are going to ask.
  • While the future is uncertain and may lead to turbulence, it also provides a good opportunity for focus. Focus on what goals you and your team are trying to achieve, and establish a plan.



Quote of the Show:

  • “At the end of the day, if we're not providing impact and ultimately driving revenue, I don't know why else I would be here.” - Heidi Thompson



Shoutouts:


Links:



Ways to Tune In:

What is RevOps Rockstars?

Welcome to Opfocus’s podcast RevOps Rockstars. Join hosts David Carnes and Jarin Chu as they interview RevOps professionals and explore the challenges they face today. Throughout the show, we dive into how guests got started with their careers, their best tips and tricks, and what excites them about the future of the industry.