Show Notes
詞彙：
- Shoe polish：鞋油
- Crate：板條箱
- Tin：罐頭, 像can
- Mix-up：搞混，錯誤
- Cough syrup：止咳糖漿
- Priority express：優先快遞
- QA：質量保證（quality assurance)
- "Desperate times call for desperate measures"：絕望的時代需要絕望的措施
台詞：
A: Hello?
B: Hi this is Desmond Shoe Polish, how can I help you?
A: Hi, yeah, I had a question about your shoe polish.
B: Is there a problem?
A: Well, actually, now that you mention it -- yes. Your polish doesn’t work.
B: Sir, I’m sorry to hear that. Could you give me more details about the situation?
A: Where to begin… Well, last week I ordered a crate of 300 tins of your shoe polish.
B: And they haven’t been delivered yet?
A: Oh no no no, they were delivered…
B: Was there a mix-up in the order? They sent you the wrong colors?
A: The colors were right, it’s just…
B: Ah, we sent you the wrong sizes!
A: Look, no, it’s not the size either, it’s--
B: Well, come on then, what’s the issue?!
A: I don’t think it’s actually real shoe polish.
B: What do you mean, it’s not real shoe polish?
A: I think you sent us cough syrup.
B: Cough syrup?
A: Yeah, it smells like cough syrup. And when I used it on my customer’s shoes, the shoes got all sticky.
B: Well, I’ll have to ask our QA team about that, I don’t know anything about cough syrup.
A: Ok, understood. But listen, I really need some actual shoe polish, it’s kind of urgent. Can you send me some via priority express?
B: It’ll take a couple weeks to go through the whole procedure with QA…
A: But I don’t have a few weeks. Look, can I just talk with your manager?
B: Oh, you’d like to talk with my manager? Certainly, sir. I’ll just have to discuss that idea with senior management…
A: What? No. No, don’t do that… Look, just answer me this… why is your company sending people cough syrup instead of shoe polish?
B: Well, desperate times call for desperate measures.
A: Desperate times…?
B: The economy.
A: Ah, right. But what does that--
B: Anyway, please do enjoy your cough syrup, and if there’s anything else I can do for you, don’t hesitate to reach out to us again. Thank you and have a nice day!
A: Hey, wait!