GTM Made Simple

When you love something, you want to protect it.  But working in CX often means hearing only the negative from customers.  And it doesn’t matter if you agree — you still need to solve the problem. In this Takeover episode, host Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about how to keep your customer experience running smoothly. 

Show Notes

When you love something, you want to protect it. 

But working in CX often means hearing only the negative from customers. 

And it doesn’t matter if you agree — you still need to solve the problem.

In this Takeover episode, host Ethan Beute speaks with Rachel Ostrander, Director of Runner Experience at Brooks Running, about how to keep your customer experience running smoothly. 

What is GTM Made Simple?

Welcome to GTM Made Simple. Join host Sangram Vajre, WSJ and USA Today bestselling author, speaker, and co-founder of Terminus, as he meets with the most influential go-to-market leaders and helps you confidently answer: what's my next move?