Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder. For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, while many are struggling to pay for other essential services—like food and housing. In this landmark episode, Bryn Griffiths brings together 3 directors of TRMA Canada working parallel roles at Rogers Communications, Telus and Sasktel, and discovers a remarkable amount of common ground.
Show Notes
Consumer debt collection is delicate business at the best of times. Throw in a global pandemic where people’s livelihoods are in doubt, and it becomes exponentially harder.
For telecommunications companies, the question becomes more than ever how to help customers, who need their phones and the Internet to work and function, but many of whom are struggling to pay for other essential services—like food and housing.
In this landmark episode, host Bryn Griffiths brings together 3 directors of TRMA Canada working parallel roles Rogers Communications, Telus and Sasktel, and discovers a remarkable amount of common ground: Michele Murray of Sasktel, Anthony Sabatelli of Rogers Communications and Raphael Karamichailidis of Telus. All three work in leadership roles involving account recovery at their respective companies, and Michele is also the president of the Telecommunications Risk Management Association of Canada (TRMA Canada), a non-profit corporation formed by telecommunication industry leaders to promote cooperation among Canadian Telecommunication companies in reducing fraud and bad debt.
It’s a deeply engaging episode, tackling tough questions and outlining the importance of assisting the customer in recovering debt: something our teams at MetCredit focus on not only when representing these three corporate clients but for every organization that engages us.
What is Overdue Advice: Cash Flow & Debt Collection Strategies to Grow Your Business?
Overdue Advice is the podcast about cash flow strategies to grow your business. Each episode covers an aspect of credit management and accounts receivable. "Legal Collections (and How to Avoid Going to Court)," "Debt Doesn't Die: Estate Collections," and "How Professional Collectors Recover More," are just a few areas covered with rare industry insights. There's no show like it!
Host Bryn Griffiths talks with guests including published authors, veteran collectors, accounts receivable trainers—and Brian Summerfelt, the CEO of MetCredit, North America's leader in ethical business debt collection, to examine all sides of debt recovery. Most importantly, you'll learn how to improve your business' cash flow—and put an end to bad debt forever.