On the Right Stack - Short Stack 1 - The Human in the Loop

Most organizations assume newer technology means better service. Three guests from three different worlds arrived at the opposite conclusion. In the debut of Short Stack, a pharmacy technology executive, a career sales leader, and the CEO of a community center each found that the technology was rarely the thing that broke. We keep pointing it at the wrong thing. From frustrating phone trees to seniors asking not to use an app, this episode makes a simple case. The work is not to replace people. It is to clear the things people should not have to do. 

What is On the Right Stack?

On the Right Stack is a podcast for business leaders, executives, and technology decision-makers who want to cut through the noise and build technology strategies that actually work. Each episode features candid conversations with seasoned operators, CTOs, CISOs, and CEOs sharing hard-won insights on tech strategy, transformation, and leadership. We don’t talk about technology for technology’s sake — we talk about the decisions that move businesses forward. Hosted by Right Stack Advisors, where smarter technology decisions start.