As we kick off 2026, Retail Remix is spotlighting some of the most illuminating moments from last season that bear repeating. In this special episode, host Nicole Silberstein revisits standout insights from 2025 that continue to resonate as the industry navigates AI, shifting consumer expectations and the evolving role of physical retail.
Highlights Include:
- Why retailers must do (beyond optimizing their product data) to stay visible in AI-powered search platforms;
- How “napkin math,” that is, thinking in orders of magnitude, can help leaders better size opportunities and manage expectations;
- What truly drives brand value and affinity today, and why investing in brand equity during times of disruption pays off;
- How PacSun has so successfully created a culture of community and how other brands can do the same;
- What today’s consumers are really looking for from store experiences; and
- Why resale hit a tipping point in 2025 and what that means for brands’ circular efforts in 2026.
Full Episodes & Related Links
What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.