Build Your Support Model: Don't Wait, Do It Now

"Establishing a robust technology support model is something that gets overlooked in a surprising number of transformation programmes. And yet, your ability to deliver the business benefits promised by your business case rests on how effectively you construct your technology support model." In this episode, Jason and Joe discuss why a technology support model is so important to the overall success of your transformation efforts, how to build one, and the different capabilities required to ensure long-term success.

Show Notes

Welcome to season two of the Underscore Transformation Podcast. This season focuses on the Build phase of transformation, and follows on directly from season one (Scoping). If you haven't already, we recommend you listen to episodes 2-11 of season one as we will refer back to these topics, and they are vital in building the foundation knowledge required to move into the next phase of transformation.

Season two will cover the following points:  
1. Resource your programme team

2. Build your future support model

3. Manage business change

4. Solution design

5. Get the best out of suppliers

6. Target Operating Model – detailed design

7. Integrations & Reporting

8. Data

9. Testing, testing, testing

10. Governance & control

We will soon be releasing our white paper on the above points, which will be available for download via our website.

If you'd like to be notified of when this becomes available, please contact us via email, or register your interest via our website.

We’re always looking for ways to improve our content and would love to hear your feedback. If you would like to join the conversation, please contact Jason West to join our WhatsApp group.

Follow us on social media: @UnderscoreComms, find us on LinkedIn, or get in touch via email at [e-mail]

Visit our website to find more content on transformation, project resourcing, and talent development. 

This episode was recorded and produced by Matt Gore of icon business media.

What is Underscore Transformation?

Helping HR leaders lead high-stakes business change – even if it’s your first time.
This Podcast is built for HR pros tasked with change projects that feel too big, too fast, or too complex.

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You’ll learn to:
• Diagnose complex business problems
• Design people-first solutions
• Deliver results your exec team will notice

No theory. No fluff. Just straight-talking support to help you take the lead — and grow your credibility while you're at it.

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