The Past, Present, and Future of Agentforce Revenue Management

Panelists

• John Garvens, Owner & Principal Architect, Garvens Consulting, Garvens Consulting on YouTube
• Meredith Schmidt, Executive Vice President & General Manager, Salesforce
• Arun Abichandani, Senior Vice President, Product Management, Salesforce
• Sam Chung, Chief Customer Officer, Salesforce
• Tiffany Devlin-Drye, Director, Pierce Washington
• Micah Gerger, Founder & Chief Technology Officer, Blue Robot Digital
• Jean-Michel Tremblay, Managing Principal, Aleysian, The Cloud Update on YouTube

Contents

• 00:00 Introductions and Fun Facts
• 07:58 The Past, Present, and Future of Agentforce Revenue Management
• 19:24 New Capabilities: Customer Use Cases
• 33:57 Agentforce Revenue Management Billing
• 42:47 Opportunities for Everyone
• 48:44 Training, Documentation, and Certifications
• 53:53 Keys to Success: How Everyone Wins
• 59:03 Final Thoughts

What is RevOps Roundtable?

The RevOps Roundtable is a discussion-based podcast on Revenue Operations hosted by John Garvens, a prominent Salesforce architect and the owner of Garvens Consulting.

The show, known for its "Hot Takes" and candid insights, features a panel of other experts, including architects from various consultancies and notable executives in the RevOps ecosystem, to provide a comprehensive and balanced view of the commercial, operational, and technical challenges facing Revenue Operations teams.

Above all, the show aims to provide open, honest, and practical conversations, guidance, and direction to RevOps professionals worldwide.