1 01:00:01,250 --> 01:00:02,000 Good morning. 2 01:00:03,958 --> 01:00:06,041 And welcome to morning cereal 3 01:00:11,833 --> 01:00:13,166 Okay, good morning and 4 01:00:13,166 --> 01:00:13,958 welcome to Wednesday. 5 01:00:14,500 --> 01:00:15,750 It's the middle of the week, people. 6 01:00:16,083 --> 01:00:17,708 I mean, pat yourself on the back. 7 01:00:17,708 --> 01:00:19,083 That's gotta count for something, right? 8 01:00:19,875 --> 01:00:20,625 And great news. 9 01:00:20,875 --> 01:00:21,708 You know how I always 10 01:00:21,708 --> 01:00:22,791 like to bring you good news. 11 01:00:23,208 --> 01:00:24,708 And the good news today is, 12 01:00:24,708 --> 01:00:25,541 and do this in the most 13 01:00:25,541 --> 01:00:26,833 appropriate way possible, 14 01:00:26,833 --> 01:00:28,583 obviously, but we can all 15 01:00:28,583 --> 01:00:30,416 celebrate National Hug Day. 16 01:00:30,958 --> 01:00:32,750 And don't sleep on hugs, A, 17 01:00:32,750 --> 01:00:33,791 they're great for the soul, 18 01:00:34,208 --> 01:00:36,583 but B, there's science behind them, 19 01:00:36,583 --> 01:00:38,291 if you're into that sort of stuff. 20 01:00:38,666 --> 01:00:39,958 But the science has proven 21 01:00:39,958 --> 01:00:41,375 the benefits of a simple hug. 22 01:00:42,083 --> 01:00:42,583 First, there's a 23 01:00:42,583 --> 01:00:44,125 natural release of oxytocin, 24 01:00:44,416 --> 01:00:45,458 you know, the love hormone. 25 01:00:46,291 --> 01:00:48,041 And secondly, hugs lower 26 01:00:48,041 --> 01:00:49,458 blood pressure and heart rate. 27 01:00:49,750 --> 01:00:51,333 They boost your immune system. 28 01:00:51,791 --> 01:00:53,333 And hugs improve your mood. 29 01:00:53,541 --> 01:00:54,916 They improve social connections. 30 01:00:55,500 --> 01:00:56,750 And they reduce your loneliness. 31 01:00:57,541 --> 01:00:58,833 It's almost like we should 32 01:00:58,833 --> 01:01:00,625 be hugging on a daily basis. 33 01:01:01,166 --> 01:01:03,666 But wait, I've done the research for you. 34 01:01:03,666 --> 01:01:05,333 And it turns out we do 35 01:01:05,333 --> 01:01:06,958 need hugs on a daily basis. 36 01:01:07,625 --> 01:01:09,375 Now, according to the Google research, 37 01:01:09,583 --> 01:01:11,583 which makes me an expert, as you know, 38 01:01:12,125 --> 01:01:14,666 we need four hugs a day just to survive, 39 01:01:15,416 --> 01:01:17,708 eight hugs for just regular maintenance, 40 01:01:18,291 --> 01:01:20,583 and 12 hugs a day for growth. 41 01:01:21,250 --> 01:01:22,875 Again, the more you know. 42 01:01:23,625 --> 01:01:25,333 Okay, today's quotes, 43 01:01:25,625 --> 01:01:27,416 one fun nostalgic quote, 44 01:01:27,416 --> 01:01:28,208 and then a second quote 45 01:01:28,208 --> 01:01:29,166 to tease our book review 46 01:01:29,166 --> 01:01:30,125 later in the episode. 47 01:01:30,750 --> 01:01:31,958 Hopefully, one of these 48 01:01:31,958 --> 01:01:33,208 quotes will speak to you today 49 01:01:33,208 --> 01:01:34,208 and jumpstart your day 50 01:01:34,208 --> 01:01:35,458 in a positive direction. 51 01:01:36,416 --> 01:01:37,541 The first quote is from 52 01:01:37,541 --> 01:01:39,083 Morgan Freeman, who said, 53 01:01:40,000 --> 01:01:41,583 never let pride be 54 01:01:41,583 --> 01:01:42,708 your guiding principle. 55 01:01:43,458 --> 01:01:45,666 Let your accomplishments speak for you. 56 01:01:45,666 --> 01:01:45,958 End quote. 57 01:01:46,750 --> 01:01:48,875 And too often we get too caught up 58 01:01:48,875 --> 01:01:50,458 in what other people think about us 59 01:01:50,458 --> 01:01:52,208 and trying to control that narrative. 60 01:01:52,833 --> 01:01:54,041 When we have no control 61 01:01:54,041 --> 01:01:55,041 over what others think. 62 01:01:55,791 --> 01:01:57,875 But you do have control over your life, 63 01:01:58,083 --> 01:01:59,666 over what you do with it. 64 01:01:59,875 --> 01:02:01,333 So focus on that and the 65 01:02:01,333 --> 01:02:02,625 rest will take care of itself. 66 01:02:03,791 --> 01:02:05,166 And today's teaser quote 67 01:02:05,166 --> 01:02:06,666 from the book review is, 68 01:02:07,375 --> 01:02:08,958 men must be taught as 69 01:02:08,958 --> 01:02:10,375 if you taught them not, 70 01:02:11,000 --> 01:02:12,208 and things unknown 71 01:02:12,208 --> 01:02:14,500 proposed as things forgot. 72 01:02:15,583 --> 01:02:16,916 Now, as usual, we'll unpack 73 01:02:16,916 --> 01:02:18,416 that one here in just a minute 74 01:02:18,416 --> 01:02:19,583 during the book review segment. 75 01:02:19,958 --> 01:02:21,333 But first, let's jump 76 01:02:21,333 --> 01:02:23,208 into our usual dose of fun 77 01:02:23,208 --> 01:02:24,333 and historic facts 78 01:02:24,333 --> 01:02:25,458 from this day in history. 79 01:02:26,416 --> 01:02:27,625 Now, today's news facts and 80 01:02:27,625 --> 01:02:29,750 birthdays are for February 12th. 81 01:02:30,125 --> 01:02:31,875 In 1809, British 82 01:02:31,875 --> 01:02:33,583 naturalist Charles Darwin, 83 01:02:33,875 --> 01:02:34,750 who developed the theory of 84 01:02:34,750 --> 01:02:36,250 evolution by natural selection, 85 01:02:36,541 --> 01:02:37,083 he was born. 86 01:02:38,083 --> 01:02:39,166 Also born in the same year 87 01:02:39,166 --> 01:02:41,458 of 1809, Abraham Lincoln, 88 01:02:41,791 --> 01:02:43,833 he was born near Hodginville, Kentucky. 89 01:02:44,791 --> 01:02:46,875 Then in 1909, the National Association 90 01:02:47,125 --> 01:02:48,583 for Advancement of Colored People, 91 01:02:48,958 --> 01:02:50,333 it was founded in the US. 92 01:02:50,625 --> 01:02:52,666 The NAACP is one of the oldest 93 01:02:52,666 --> 01:02:53,708 and most influential 94 01:02:53,708 --> 01:02:54,833 civil rights organizations 95 01:02:54,833 --> 01:02:55,791 in the United States. 96 01:02:56,833 --> 01:02:58,541 Then in 1934, American 97 01:02:58,541 --> 01:02:59,958 basketball player, Bill Russell, 98 01:03:00,541 --> 01:03:01,083 he was born. 99 01:03:01,375 --> 01:03:01,958 He was one of the 100 01:03:01,958 --> 01:03:03,750 greatest centers in NBA history, 101 01:03:04,041 --> 01:03:05,708 and he was the first black coach 102 01:03:05,708 --> 01:03:06,375 of a major 103 01:03:06,375 --> 01:03:07,958 professional American sports team, 104 01:03:08,291 --> 01:03:09,125 the Boston Celtics. 105 01:03:10,416 --> 01:03:12,666 Then in 1982, Wayne Gretzky, 106 01:03:12,666 --> 01:03:15,416 he scored his 153rd point of the season, 107 01:03:15,750 --> 01:03:17,875 which broke the NHL record at the time. 108 01:03:19,083 --> 01:03:21,625 In 1994, you might remember this, 109 01:03:21,958 --> 01:03:23,000 thieves broke into the 110 01:03:23,000 --> 01:03:24,791 National Gallery in Oslo, 111 01:03:25,250 --> 01:03:26,625 and they stole the scream. 112 01:03:27,125 --> 01:03:28,125 That's that iconic 113 01:03:28,125 --> 01:03:29,375 painting that you know, 114 01:03:29,375 --> 01:03:31,375 we all know so well by Edward Munch. 115 01:03:32,083 --> 01:03:34,291 Actually, it was won in a series of four, 116 01:03:34,291 --> 01:03:35,083 and it was recovered 117 01:03:35,083 --> 01:03:36,375 several months later. 118 01:03:37,458 --> 01:03:40,375 Then in 1999, US President Bill Clinton, 119 01:03:40,375 --> 01:03:41,416 he was acquitted by the 120 01:03:41,416 --> 01:03:42,833 Senate in his impeachment trial. 121 01:03:43,833 --> 01:03:45,000 All right, happy birthday 122 01:03:45,000 --> 01:03:46,125 if today is your birthday. 123 01:03:46,125 --> 01:03:48,750 You share a birthday with Arsenio Hall. 124 01:03:48,750 --> 01:03:50,250 He turned 69 today. 125 01:03:51,041 --> 01:03:52,166 In the voice of Thanos, 126 01:03:52,750 --> 01:03:54,916 Josh Brolin, he's 56 today. 127 01:03:55,500 --> 01:03:57,625 And Christina Ricci, she's 45. 128 01:03:59,041 --> 01:03:59,833 Now, the number one 129 01:03:59,833 --> 01:04:02,000 song on this date in 1991 130 01:04:02,791 --> 01:04:04,208 was "Gonna Make You 131 01:04:04,208 --> 01:04:06,208 Sweat, Everybody Dance Now" 132 01:04:06,208 --> 01:04:07,791 by CNC Music Factory. 133 01:04:08,416 --> 01:04:09,208 You would remember the 134 01:04:09,208 --> 01:04:10,083 beginning of this song 135 01:04:10,083 --> 01:04:11,916 as it starts off fast with the singing 136 01:04:12,125 --> 01:04:13,625 everybody dance now lyric, 137 01:04:14,208 --> 01:04:15,791 followed by the music dropping in. 138 01:04:16,250 --> 01:04:17,500 It's been featured in many 139 01:04:17,500 --> 01:04:19,250 movies and many TV shows, 140 01:04:19,458 --> 01:04:21,250 including three times on "The Office." 141 01:04:21,833 --> 01:04:22,541 One of them was when 142 01:04:22,541 --> 01:04:24,000 Michael Scott plays the song 143 01:04:24,000 --> 01:04:25,416 through an air vent to 144 01:04:25,416 --> 01:04:26,958 entice employees upstairs 145 01:04:27,250 --> 01:04:29,083 to visit his new dance club cafe. 146 01:04:30,083 --> 01:04:31,833 Well, the song held the number one spot 147 01:04:31,833 --> 01:04:34,333 for five weeks in 1990, and 148 01:04:34,333 --> 01:04:36,208 then again for two more weeks, 149 01:04:36,208 --> 01:04:38,416 including this date in 1991. 150 01:04:39,875 --> 01:04:40,541 And the number one 151 01:04:40,541 --> 01:04:42,583 movie on this date in 1990 152 01:04:43,291 --> 01:04:44,541 was "Driving Miss Daisy," 153 01:04:45,166 --> 01:04:46,333 starring Jessica Tandy, 154 01:04:46,750 --> 01:04:48,500 Morgan Freeman, and Dan Aykroyd. 155 01:04:48,791 --> 01:04:49,791 And it's a movie that 156 01:04:49,791 --> 01:04:51,333 touched on racism and aging, 157 01:04:51,625 --> 01:04:53,625 and it won four Academy Awards, 158 01:04:53,875 --> 01:04:55,916 including Best Actress and Best Picture. 159 01:04:56,666 --> 01:04:57,833 Interestingly, Morgan 160 01:04:57,833 --> 01:04:59,416 Freeman reprised his role 161 01:04:59,416 --> 01:05:01,416 for the movie, playing the same character 162 01:05:01,416 --> 01:05:03,458 in the original off-Broadway production. 163 01:05:04,208 --> 01:05:06,041 Freeman was nominated for Best Actor, 164 01:05:06,250 --> 01:05:07,916 but he lost out to Daniel Day-Lewis 165 01:05:08,333 --> 01:05:09,916 for his role in "My Left Foot," 166 01:05:10,750 --> 01:05:11,833 which I've never even heard of. 167 01:05:12,916 --> 01:05:14,208 Okay, well, let's move on to some 168 01:05:14,208 --> 01:05:15,083 personal growth here 169 01:05:15,083 --> 01:05:15,625 in the book review 170 01:05:15,625 --> 01:05:16,750 segment of "Morning Serial." 171 01:05:17,416 --> 01:05:18,583 This is where we take a few moments 172 01:05:18,583 --> 01:05:19,916 to reflect on lessons learned 173 01:05:19,916 --> 01:05:21,250 from the current book we're reading. 174 01:05:21,791 --> 01:05:22,583 Currently, we're reading 175 01:05:22,583 --> 01:05:23,666 through Dale Carnegie's 176 01:05:23,666 --> 01:05:24,500 "How to Win Friends 177 01:05:24,500 --> 01:05:25,708 and Influence People." 178 01:05:26,291 --> 01:05:27,916 It's a timeless book that is consistently 179 01:05:27,916 --> 01:05:29,083 in all the must-read lists, 180 01:05:29,375 --> 01:05:30,166 and it's packed with 181 01:05:30,166 --> 01:05:31,833 rock-solid advice and actions 182 01:05:31,833 --> 01:05:33,083 for all of us to use 183 01:05:33,083 --> 01:05:33,750 and build healthy 184 01:05:33,750 --> 01:05:35,458 foundational concepts to live by. 185 01:05:36,500 --> 01:05:38,416 Yesterday, we finished up chapter one, 186 01:05:38,458 --> 01:05:40,083 entitled "You Can't Win an Argument." 187 01:05:40,458 --> 01:05:41,041 And we learned 188 01:05:41,041 --> 01:05:42,583 Carnegie's principle number one, 189 01:05:42,583 --> 01:05:44,291 which is the only way to 190 01:05:44,291 --> 01:05:45,500 get the best of an argument 191 01:05:45,916 --> 01:05:47,000 is to avoid it. 192 01:05:47,583 --> 01:05:48,750 And Carnegie made the point 193 01:05:48,750 --> 01:05:50,541 that there are no winners in an argument 194 01:05:50,583 --> 01:05:51,666 because much of the time, 195 01:05:51,666 --> 01:05:52,791 you haven't changed the 196 01:05:52,791 --> 01:05:53,875 other person's position, 197 01:05:54,416 --> 01:05:55,333 and you definitely haven't 198 01:05:55,333 --> 01:05:56,333 made a friend out of them. 199 01:05:56,833 --> 01:05:57,875 Use it as an opportunity 200 01:05:57,875 --> 01:05:59,166 that you can learn from 201 01:05:59,166 --> 01:06:01,000 and decide if it even really matters 202 01:06:01,000 --> 01:06:02,458 to engage in an argument. 203 01:06:03,041 --> 01:06:04,625 If it will only make you feel better 204 01:06:04,625 --> 01:06:06,041 and negatively affect your own 205 01:06:06,041 --> 01:06:07,291 credibility and character, 206 01:06:07,625 --> 01:06:08,583 then use some of the 207 01:06:08,583 --> 01:06:09,583 tools that we discussed 208 01:06:10,000 --> 01:06:12,166 to move through and past that situation. 209 01:06:13,083 --> 01:06:14,375 Which brings us to today. 210 01:06:14,750 --> 01:06:15,750 And today we begin 211 01:06:15,750 --> 01:06:17,375 chapter two of part two, 212 01:06:17,375 --> 01:06:19,375 which is entitled "How to Win People to 213 01:06:19,375 --> 01:06:20,125 Your Way of Thinking." 214 01:06:20,791 --> 01:06:22,583 And the second chapter in this section, 215 01:06:22,708 --> 01:06:24,041 which we are beginning today, 216 01:06:24,041 --> 01:06:26,833 is entitled "A Sure Way of Making Enemies 217 01:06:26,833 --> 01:06:28,833 and How to Avoid It." 218 01:06:29,750 --> 01:06:30,583 Carnegie begins this 219 01:06:30,583 --> 01:06:32,083 chapter by asking the reader 220 01:06:32,083 --> 01:06:34,208 how often they feel they are correct. 221 01:06:34,958 --> 01:06:36,166 And apparently, Theodore 222 01:06:36,166 --> 01:06:38,083 Roosevelt had hoped to be correct 223 01:06:38,083 --> 01:06:40,291 about 75% of the time. 224 01:06:40,541 --> 01:06:41,875 And he is considered one of 225 01:06:41,875 --> 01:06:43,000 the most distinguished men 226 01:06:43,208 --> 01:06:44,333 of the 20th century. 227 01:06:45,125 --> 01:06:46,583 So for you or I, and 228 01:06:46,583 --> 01:06:48,208 Carnegie includes himself in this, 229 01:06:48,500 --> 01:06:50,208 he asks if maybe being 230 01:06:50,208 --> 01:06:52,125 correct 55% of the time 231 01:06:52,125 --> 01:06:53,916 is reasonable to think that we are right. 232 01:06:54,750 --> 01:06:56,166 And maybe those odds 233 01:06:56,166 --> 01:06:57,416 are okay on Wall Street, 234 01:06:57,625 --> 01:06:59,916 but Carnegie asks if we're only right 235 01:07:00,041 --> 01:07:00,958 some percentage of 236 01:07:00,958 --> 01:07:02,750 the time as low as 55%, 237 01:07:03,958 --> 01:07:05,458 then should we really be 238 01:07:05,458 --> 01:07:06,791 telling people they are wrong? 239 01:07:07,416 --> 01:07:08,583 That's like taking advice 240 01:07:08,583 --> 01:07:09,708 on how to shoot free throws 241 01:07:09,833 --> 01:07:10,833 from Shaquille O'Neal. 242 01:07:11,583 --> 01:07:12,416 And I love you Shaq. 243 01:07:13,083 --> 01:07:15,833 But Carnegie is suggesting probably not. 244 01:07:16,666 --> 01:07:18,708 And be aware that this is not just with 245 01:07:18,708 --> 01:07:20,083 words that we speak. 246 01:07:20,625 --> 01:07:21,666 And Carnegie says that we 247 01:07:21,666 --> 01:07:23,208 can tell people they are wrong, 248 01:07:23,208 --> 01:07:25,000 quote, "by a look or an 249 01:07:25,000 --> 01:07:26,833 intonation or a gesture 250 01:07:27,083 --> 01:07:28,416 just as eloquently as you 251 01:07:28,416 --> 01:07:29,958 can in words," end quote. 252 01:07:30,750 --> 01:07:31,541 If you've been with us 253 01:07:31,541 --> 01:07:32,916 through Carnegie's book review, 254 01:07:33,166 --> 01:07:35,000 you know that Carnegie is going to say 255 01:07:35,000 --> 01:07:35,958 that you're not gonna 256 01:07:35,958 --> 01:07:37,458 make a friend out of someone 257 01:07:37,458 --> 01:07:38,416 who you are telling 258 01:07:38,416 --> 01:07:39,750 them that they are wrong, 259 01:07:40,375 --> 01:07:42,166 because you are striking a direct blow 260 01:07:42,375 --> 01:07:43,833 at their intelligence and therefore 261 01:07:44,083 --> 01:07:45,875 not making them feel important. 262 01:07:46,500 --> 01:07:47,750 You're putting them on the defense 263 01:07:48,416 --> 01:07:50,125 and they'll want to strike back. 264 01:07:50,791 --> 01:07:51,958 All this and you won't 265 01:07:51,958 --> 01:07:53,250 even have changed their mind. 266 01:07:54,291 --> 01:07:55,500 Carnegie says to never 267 01:07:55,500 --> 01:07:56,625 approach a conversation 268 01:07:57,041 --> 01:07:59,083 by telling someone that you are going 269 01:07:59,083 --> 01:08:00,625 to prove something to them. 270 01:08:01,208 --> 01:08:02,958 It's saying, I'm smarter than you. 271 01:08:02,958 --> 01:08:04,750 I'm going to make you change your mind. 272 01:08:05,333 --> 01:08:06,416 And they are immediately 273 01:08:06,416 --> 01:08:08,625 going to be mentally preparing 274 01:08:09,000 --> 01:08:09,833 to go to battle with 275 01:08:09,833 --> 01:08:11,083 you even before you begin. 276 01:08:12,041 --> 01:08:12,833 Carnegie makes the 277 01:08:12,833 --> 01:08:14,333 point that it's hard enough 278 01:08:14,333 --> 01:08:16,541 to change people's minds when we do, 279 01:08:17,125 --> 01:08:18,083 and that we are only 280 01:08:18,083 --> 01:08:19,458 handicapping ourselves 281 01:08:20,041 --> 01:08:21,291 or making it harder for 282 01:08:21,291 --> 01:08:22,250 ourselves by beginning 283 01:08:22,541 --> 01:08:23,166 from the somewhat 284 01:08:23,166 --> 01:08:24,750 combative starting point. 285 01:08:25,375 --> 01:08:26,708 Instead, Carnegie suggests, 286 01:08:27,458 --> 01:08:28,083 if you are going to 287 01:08:28,083 --> 01:08:29,500 try and prove something, 288 01:08:29,500 --> 01:08:30,416 then don't let others 289 01:08:30,416 --> 01:08:31,541 know it from the get-go. 290 01:08:32,000 --> 01:08:33,208 Carnegie says, quote, "Do 291 01:08:33,208 --> 01:08:35,166 it so subtly, so droitly 292 01:08:35,166 --> 01:08:36,833 that no one will feel that 293 01:08:36,833 --> 01:08:38,250 you are doing it," end quote. 294 01:08:39,208 --> 01:08:41,500 Here, Carnegie provides a few quotes 295 01:08:41,625 --> 01:08:42,416 throughout history 296 01:08:42,416 --> 01:08:43,583 that support his thesis. 297 01:08:44,625 --> 01:08:46,416 Alexander Pope, who said, quote, 298 01:08:46,708 --> 01:08:48,208 "Men must be taught as 299 01:08:48,208 --> 01:08:49,416 if you taught them not, 300 01:08:49,708 --> 01:08:51,791 and things unknown proposed 301 01:08:51,791 --> 01:08:53,791 as things forgot," end quote. 302 01:08:54,750 --> 01:08:56,291 And Galileo said of 303 01:08:56,291 --> 01:08:58,166 this 400 years ago, quote, 304 01:08:58,166 --> 01:08:59,958 "You cannot teach a man anything. 305 01:09:00,416 --> 01:09:02,500 You can only help him find it within 306 01:09:02,500 --> 01:09:04,000 himself," end quote. 307 01:09:04,750 --> 01:09:06,041 And Lord Chesterfield 308 01:09:06,041 --> 01:09:07,583 said this to his son, quote, 309 01:09:08,125 --> 01:09:10,500 "Be wiser than other people if you can, 310 01:09:11,125 --> 01:09:13,375 but do not tell them so," end quote. 311 01:09:14,125 --> 01:09:16,208 And lastly, Socrates often 312 01:09:16,208 --> 01:09:18,083 said to his followers, quote, 313 01:09:18,583 --> 01:09:20,250 "One thing only I know, 314 01:09:20,541 --> 01:09:21,958 and that is that I 315 01:09:21,958 --> 01:09:23,500 know nothing," end quote. 316 01:09:24,541 --> 01:09:25,541 Carnegie says that he's not 317 01:09:25,541 --> 01:09:27,333 wiser than any of these men 318 01:09:27,333 --> 01:09:28,583 who all knew the 319 01:09:28,583 --> 01:09:30,666 tribulations of trying to teach people. 320 01:09:31,083 --> 01:09:32,416 So Carnegie said he quit 321 01:09:32,416 --> 01:09:33,958 telling people they are wrong. 322 01:09:34,666 --> 01:09:36,500 And there's a rub there, right? 323 01:09:36,916 --> 01:09:37,791 Carnegie's not saying 324 01:09:37,791 --> 01:09:39,458 we can't inform people 325 01:09:39,583 --> 01:09:40,666 that they may be wrong, 326 01:09:41,208 --> 01:09:43,250 even if we know we're 100% right. 327 01:09:43,625 --> 01:09:45,916 But he is saying the way we 328 01:09:45,916 --> 01:09:48,041 go about it has an art to it. 329 01:09:48,333 --> 01:09:50,750 This is how Carnegie suggests opening up 330 01:09:50,916 --> 01:09:52,625 that kind of conversation, quote, 331 01:09:53,375 --> 01:09:55,500 "Well, now look, I thought 332 01:09:55,500 --> 01:09:57,250 otherwise, but I might be wrong. 333 01:09:57,750 --> 01:09:59,875 I frequently am, and if I'm 334 01:09:59,875 --> 01:10:01,666 wrong, I want to put it right. 335 01:10:02,250 --> 01:10:04,416 Let's examine the facts," end quote. 336 01:10:05,375 --> 01:10:06,000 Carnegie says that 337 01:10:06,000 --> 01:10:07,375 there's magic in those words 338 01:10:07,583 --> 01:10:08,958 and nobody is ever going to 339 01:10:08,958 --> 01:10:10,458 object to us saying, quote, 340 01:10:10,833 --> 01:10:12,208 "I might be wrong. Let's 341 01:10:12,208 --> 01:10:13,750 examine the facts," end quote. 342 01:10:14,583 --> 01:10:15,416 Well, we almost went 343 01:10:15,416 --> 01:10:16,500 through an entire segment 344 01:10:16,500 --> 01:10:18,125 without a classic Carnegie story. 345 01:10:18,500 --> 01:10:20,458 So we'll end on this short one today. 346 01:10:21,333 --> 01:10:22,541 A customer service agent 347 01:10:22,541 --> 01:10:23,916 working at a car dealership 348 01:10:24,083 --> 01:10:25,291 often found himself in 349 01:10:25,291 --> 01:10:26,333 difficult conversations 350 01:10:26,625 --> 01:10:27,625 that came to a boil. 351 01:10:28,333 --> 01:10:29,958 And he himself had become 352 01:10:29,958 --> 01:10:31,500 callous towards the customers, 353 01:10:32,000 --> 01:10:33,333 which caused loss of 354 01:10:33,333 --> 01:10:35,416 business and general unpleasantness. 355 01:10:36,083 --> 01:10:37,583 So the customer service rep 356 01:10:37,583 --> 01:10:39,125 decided to change his approach 357 01:10:39,708 --> 01:10:41,000 and instead open up his 358 01:10:41,000 --> 01:10:43,083 conversations like this, quote, 359 01:10:43,458 --> 01:10:45,583 "Our dealership has made so many mistakes 360 01:10:45,583 --> 01:10:47,333 that I am frequently ashamed. 361 01:10:47,958 --> 01:10:50,000 We may have erred in your case as well. 362 01:10:50,333 --> 01:10:51,625 Tell me about it," end quote. 363 01:10:52,583 --> 01:10:54,291 As you might expect, this approach 364 01:10:54,541 --> 01:10:56,458 disarmed the upset patrons and they 365 01:10:56,458 --> 01:10:57,416 became more receptive 366 01:10:57,625 --> 01:10:59,125 after they had told their story. 367 01:11:00,041 --> 01:11:01,375 Carnegie says this, quote, 368 01:11:01,791 --> 01:11:03,083 "You will never get into trouble 369 01:11:03,291 --> 01:11:04,750 by admitting that you may be wrong. 370 01:11:05,166 --> 01:11:06,125 That will stop all 371 01:11:06,125 --> 01:11:08,250 argument and inspire your opponent 372 01:11:08,666 --> 01:11:10,666 to be just as fair and open and 373 01:11:10,666 --> 01:11:12,125 broad-minded as you are. 374 01:11:12,583 --> 01:11:14,583 It will make him want to admit that he 375 01:11:14,583 --> 01:11:17,041 too may be wrong," end quote. 376 01:11:17,750 --> 01:11:18,583 Well, we'll end there 377 01:11:18,583 --> 01:11:19,833 today, but remember, 378 01:11:19,833 --> 01:11:21,166 there's a lot to be said 379 01:11:21,166 --> 01:11:23,000 and gained for those of us 380 01:11:23,000 --> 01:11:25,750 that can put ego and pride aside in how 381 01:11:25,750 --> 01:11:26,583 we deal with people. 382 01:11:27,750 --> 01:11:28,875 Well, what day is it, people? 383 01:11:29,416 --> 01:11:31,625 It's not hump day today. It's hug day. 384 01:11:32,083 --> 01:11:32,958 And remember, you 385 01:11:32,958 --> 01:11:34,708 need at least 12 to grow, 386 01:11:34,791 --> 01:11:35,958 so you better get on hugging. 387 01:11:36,916 --> 01:11:37,916 Come back tomorrow as 388 01:11:37,916 --> 01:11:39,166 Carnegie tells us a story 389 01:11:39,291 --> 01:11:41,000 about what happens when you tell us 390 01:11:41,000 --> 01:11:42,916 a Supreme Court justice he's wrong. 391 01:11:43,625 --> 01:11:44,375 Thanks for joining us 392 01:11:44,375 --> 01:11:46,333 today and have a fantastic day. 393 01:11:48,750 --> 01:11:50,500 Don't forget to follow and subscribe to 394 01:11:50,500 --> 01:11:51,125 the Morning Serial 395 01:11:51,125 --> 01:11:52,750 podcast on the One Life 396 01:11:52,916 --> 01:11:53,750 Live It channel. 397 01:11:54,291 --> 01:11:56,208 You can find more episodes and videos by 398 01:11:56,208 --> 01:11:57,875 visiting our YouTube channel and the 399 01:11:57,875 --> 01:11:59,500 website at seaningless 400 01:11:59,833 --> 01:12:02,000 and at seaningless.com, where you can 401 01:12:02,000 --> 01:12:03,333 also follow our other 402 01:12:03,333 --> 01:12:04,875 podcast, the Mr. and Mrs. 403 01:12:04,875 --> 01:12:06,041 Inglis podcast and the 404 01:12:06,041 --> 01:12:07,041 Life Happens podcast. 405 01:12:07,875 --> 01:12:09,541 In these other podcasts, we'll dive 406 01:12:09,541 --> 01:12:10,916 deeper into everyday issues, 407 01:12:11,208 --> 01:12:11,958 self-improvement and 408 01:12:11,958 --> 01:12:14,458 well-being, business and finance, and we 409 01:12:14,458 --> 01:12:15,708 welcome special guests too. 410 01:12:16,208 --> 01:12:16,958 So join us. 411 01:12:16,958 --> 01:12:18,291 It'll be a good time, I promise. 412 01:12:19,000 --> 01:12:19,875 Thanks again for listening. 413 01:12:20,083 --> 01:12:21,625 Have a fantastic day and 414 01:12:21,625 --> 01:12:22,250 we'll see you tomorrow.