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This file was generated by Descript 

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It's the KasaCast, created by KasaGo.

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It's time for the show, let's go!

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Steve: Hey, welcome to CosaCast.

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We're here at the 2024 Streamline
Summit  just winding down we're

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going to be doing takeaways.

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We're here with Shannon, Katrina,
Brennan, Wendy, Jeremy, and Scott.

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Guys, welcome.

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Thanks for having us.

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Thank you.

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So, we're going to start with Brennan
and the takeaways that he had.

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? Well, I liked a lot of the AI stuff.

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They've definitely gained
more this year than last year.

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They're going leaps and bounds over that.

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They're starting to implement some in dev.

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With Streamline, we're on their
little beta test with their property

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descriptions, and we're adding more
stuff to that that I think they're

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going to be rolling out next year.

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Leo, their AI, I guess you
could say rental chatbot,

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is going to be really cool.

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We're working with an internet
provider now to possibly get

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that rolling by next year.

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So that's really cool too.

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I really found a lot of good stuff
with the, I guess you could say self

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help or Getting to know yourself better
and how to condition yourself and talk

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with your employees and possibly guests
talking about how you can communicate

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with them better and rolling with that.

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I really like those sessions this year.

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A lot.

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Great.

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Yeah.

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Good feedback.

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Wendy, what about you?

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I'll piggyback off of what Brandon said.

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Um, I'm excited about some new streamlined
features rolling out that Leo, the booking

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assistant, I think is going to be really
exciting and something to watch for.

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And I think what had highest impact
for me was similar to Brandon as

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well is just kind of learning.

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And remembering, I think the exact term
was to be fully and fearlessly engaged.

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Super exciting to know that we
already have it in us without having

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to work very hard at it, but just be
intentional on how to engage with with

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everybody, with our teams, with our
guests, with our owners, inside of our

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franchises and with other operators.

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It just hit me when you said
that Leo, Streamlion, that's

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where it comes from, isn't it?

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Streamlion, they're booking us.

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Yeah, Leo, the lion, I get it now.

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I'm a little slow to the game on that.

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Jeremy, how about you?

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I attended a lot of good sessions.

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Um, a lot of stuff focused on culture
and team building, and then obviously

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Streamlion related sessions as well.

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But my biggest kind of takeaway
was on team development.

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Streamlion.

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com And essentially that your team
is going to constantly change as

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members are added and leave your team.

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And you have to be constantly aware of
what stage of team development you're in.

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And they discussed this kind
of Tuckman method of team

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development is what it's called.

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And so essentially there's five stages.

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The forming stage, The storming
stage, the norming stage, performing

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stage, and adjourning stage.

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In each stage, there's kind of
different factors and elements at play.

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As the team is getting started and
getting together and forming, you

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have the maximum opportunity there.

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To set a precedent of
culture and to set standards.

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And a great tactic is to give an
easily done task to a new team

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member just so that they can
get one win under their belt.

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And you can celebrate that as a
team and you'd go into this next

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stage, which is storming and that's
where the conflict is going to be.

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That's where people start
to butt heads a little bit.

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And so you have to work through
that to get to the norming stage

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where things start to stabilize.

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And hopefully you're going to move
into that performing area where

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everything's going to start to click.

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The systems are going to run together and
be really smooth and you're going to be

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celebrating a lot of wins and victories.

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And then the last stage is adjourning,
so when a team member leaves, you're

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going to go back to that forming stage.

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You're going to kind of mourn
the loss of that team member.

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Give yourself and your
team time to adjust.

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And let that set in and then reset the
clock, go back to that forming stage.

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And it's a kind of rinse and
repeat cycle as your team changes.

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Yeah, that's great.

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It was really good.

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I like that.

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Yeah.

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So Scott, what about you, pal?

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I had a few things that I enjoyed the
most and one that I feel as though

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it's going to benefit quite a bit
of our partners significantly that I

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learned about by being here was now.

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Airbnb is going to allow for the
pet fee to automatically kind

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of flow in and get calculated.

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So that's just alleviating a ton
of manual work that's being done.

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So I love seeing when we can give
time back to individuals to focus on.

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Other areas, instead of being tedious
within it, but above that, what I really

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kind of took away from the streamline
conference is how the saga itself.

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Pretty much is going above and beyond.

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Many of what a lot of other property
managers are already implementing.

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So the tools that we've learned at Sago
university and how we can implement a lot

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of the processes is the most important
part because you can have all the

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great ideas, but if you don't have the
processes in place to actually execute

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your ideas, it's just going to fail.

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So I love seeing all
these different markets.

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They want to implement
different ideas, but.

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They always feel like it's not
going to work because they haven't

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defined what that process is.

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So, um, seeing what Casago does for
those processes and how we have a lot

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of knowledge here with Casago University
and sharing that, it leads me to believe

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a lot of greatness is being established.

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That's great.

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All right, Katrina, what's your takeaway?

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Actually, that's a really good point,
Scott, because I wasn't going to

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mention this, but I really enjoyed
seeing other operators and people

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attending this connecting with.

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Our Costco team members in classes
and trying to pick their brain because

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I think it's been established that
we are expert users in this system.

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And using these tools, people
are starting to understand that.

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We also have the piece to back them up.

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And so it was really cool to start seeing
people that were engaging with all of you

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guys and Stacy picking their brains and
asking questions that made me feel good.

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The whole point of me coming here
this week personally was to actually

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get back engaged in the tools.

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I feel like I'm, I get further and
further away from using these tools

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every single day, just in my role.

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I'm not in the systems every day.

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So I wanted to like, reacquaint myself
with new features and stuff like that.

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So I specifically went to classes
and areas that I don't feel.

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Very comfortable with the tools.

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I learned some great AI stuff.

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I went to taxes and fees session
today, which was interesting.

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I went to a documents class that
I've been really excited for the

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document features that are coming.

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Especially because we're working in
Casa Go right now on a really cool new

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document process for all of you guys
that will be rolling out at Casa Con.

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So that was exciting for me personally.

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But the one class that I went
to that I, that really stood out

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the most was a branding class.

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It was Amber Hurdle's branding class.

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And it's not necessarily something that
I felt like maybe our other takeaways

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from, but it was one that I felt like,
It gave me ideas and things that I want

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to focus on within our branding guide
to make it better for everybody else to

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use, to include a lot more information
and really to Show who we are, not just,

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you know, the colors we use and the
fonts that we like and things like that.

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So I have some really cool ideas
that I want to take back to that and

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re envisioning our branding guide.

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Yeah.

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Yeah.

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You mentioned that earlier
that that was great.

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I'm Shannon from Casa Go Cannon Beach.

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I'm new, so I'm going to have a
different take than everybody else.

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It's my first Streamline conference.

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It's probably my fourth
conference in general.

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I want to agree with Katrina and
Amber's branding was phenomenal.

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Just got me super motivated,
excited to push harder on the brand

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and get things taken care of the
way they should be taken care of.

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It was fabulous, but I would say
my biggest takeaway outside of some

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really good, good ideas and ways
to make improvements that I need.

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Was I didn't feel like I went into
classrooms where I was getting

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a sales pitch from the vendor
who was running the class and I

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felt in my last 3 other seminars.

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I've gone to I've walked out.

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Pretty disappointed in general, because
I just felt like I was getting a tiny

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little bite of something, but not any
real good information to operate with.

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And it was more so come see us at
the booth and maybe we can sign

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you up and actually help you.

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So I think.

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The streamline did a really
good job of bringing vendors in

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and probably making it clear.

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It's not sales times.

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It's actually time to teach
them something that I take away.

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You actually got a piece of it.

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So I think that was my, actually
my favorite part about it, but

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I didn't feel that pressure.

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I need to have to go sign up and
spend money to get something from

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that course that I just sat in.

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You didn't feel like
it was an infomercial.

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Right, right.

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Yeah.

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And, and just enough to where you
go, What, what, wait, I was here

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to learn something and I got enough
to say I still don't know anything.

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Right.

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Yeah.

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And you got a sales pitch.

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Yeah.

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So I said you actually got
some valuable information.

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So that was very appreciative for me.

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But there were some great classes.

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. All right, Stacey.

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So what was your takeaway ? My
takeaway being my first

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Streamline Summit was it was good.

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I learned a lot.

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I love conferences and
getting to visit with people.

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It was really great to deep dive
into the software that we all use.

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I'm impressed with how much we actually
get over other people in the industry.

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With Streamline, with Costco, how
much Pilar and the team teach us.

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That we learned from them, because a
lot of people didn't know what we know.

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You mentioned that you were
surprised how many people didn't

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have the same level of knowledge as
your peers here at Costco, right?

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Yeah, a lot of things they were turning
on for people that they hadn't turned

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on, which seemed really basic for us.

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Whether it was work order
stuff, lists, all the things.

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And then also just the fact
that there were some extra

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charges for some of this stuff.

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That we don't have to deal with.

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I think another takeaway that
I learned is just how much

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actually robust Streamline is.

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There's a lot when I was looking
at different tech that you can buy

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at these conferences with vendors.

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It was amazing how I kept finding
ways in these classes with Streamline

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that we can do it within the system.

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There's actually a lot in the system
that I don't even use and that would

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make life way easier with work orders.

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Learning how to Add notes to the grid.

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That was kind of a cool trick.

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Change the color of the homes on the grid.

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It's kind of cool.

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I can see ways that we can use that.

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So there's a lot of little tidbits
that you take for granted in huge

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Yeah.

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That's great.

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Guys, one last question.

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I didn't prepare anybody for this
question, so if you don't have anything,

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it's okay, but what kind of homework
are you guys taking back to your

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offices or to your jobs every day that
you think you're going to be doing,

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going back, like, okay, I'm going to
go back and Here's a piece of homework.

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I'm assigning to myself
from the from the summit.

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Does anybody have any of those?

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I'll be definitely reaching out to
all the partners I'm working with.

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And of course, getting with Jackie here
next weekend, Katrina, and we're kind of

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working through a PSM workshop together
to kind of implement a lot of the ideas

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that I know we took away from this.

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So my strategy is definitely to reach
out to those individuals that couldn't

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attend that I'm working with and share
what I kind of learned from this as well

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so they can feel and be a part of it.

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And I know I've been communicating
quite a bit with polar as

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to what I've been learning.

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So, therefore, she can start implementing
things at Costco University for

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future markets that may be joining.

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That's right, I'm going to come at it from
a completely different angle for sure.

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What I am going to start working on.

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Tonight is just some kind
of introspective stuff.

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The reason that Raina and I hopped
on board with Casa Go so excitedly

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and emphatically was the community
that it has built around us.

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Our market is very small.

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It's full of cannibals.

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And that has caused me to really
shift my primary mindset to

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one that's kind of a fear based
mindset, which isn't natural for me.

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And I don't like living there.

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I don't like being in that mindset.

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So realizing that I Do we do not
just brand and I, all of us as part

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of the family have that community
around us and then how to reframe

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kind of those conversations inside
our own personal relationship.

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But our business relationship as
well was incredibly empowering.

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That's right.

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Piggybacking on Scott again.

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I think that.

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The tidbits that I learned in the
classes that were new to me, I'm

00:13:23.822 --> 00:13:26.962
definitely going to be bringing it back
and either sharing them with partners

00:13:26.962 --> 00:13:32.692
that weren't able to be here or with
other people on our team that work with

00:13:32.692 --> 00:13:34.382
our partners on a day to day basis.

00:13:34.382 --> 00:13:39.112
I mean, I learned some really cool
things in the owner acquisition class.

00:13:39.152 --> 00:13:42.282
I learned great things in the branding
class and all of these things, there

00:13:42.282 --> 00:13:44.872
was just little pieces of it that
I just want to make sure that get

00:13:44.872 --> 00:13:49.572
communicated and like, And resignate
with somebody else, not just myself.

00:13:49.572 --> 00:13:52.952
So that'll be my goal to make
sure everybody gets a little

00:13:52.952 --> 00:13:53.912
piece of what I learned.

00:13:54.012 --> 00:13:57.512
. Well, I guess I'll finish software . I
think for me, my big takeaway was I

00:13:57.512 --> 00:14:02.892
got to sit down with Michael Rubin, the
new GM of Streamline, and spend about

00:14:02.902 --> 00:14:04.432
30 minutes, maybe 40 minutes with him.

00:14:05.102 --> 00:14:06.612
You know, I was pleasantly surprised.

00:14:06.652 --> 00:14:10.422
He listened to my
concerns . He didn't deflect.

00:14:10.472 --> 00:14:13.472
He took full responsibility, . They'd
actually gone through our account

00:14:13.542 --> 00:14:15.042
and looked at the open tickets.

00:14:15.677 --> 00:14:19.437
Where Pilar and the team is trying to
support our partners and not getting

00:14:19.437 --> 00:14:21.507
answers back from streamlined support.

00:14:21.517 --> 00:14:25.667
And like, we've got work to do and they
made a commitment to work on it and

00:14:25.667 --> 00:14:30.717
just a really open mindset to having a
discussion and not a defensive culture.

00:14:30.717 --> 00:14:34.467
It was, it was really a pleasant surprise
and I was, I was really happy with that.

00:14:34.467 --> 00:14:35.757
So that's my big takeaway from it.

00:14:36.527 --> 00:14:39.207
Guys, thanks for joining on the
podcast and being part of this.

00:14:39.207 --> 00:14:40.287
Really appreciate everybody.

00:14:40.787 --> 00:14:43.012
And yeah, we'll see you guys at VMA.

00:14:43.012 --> 00:14:43.492
Thanks everybody.

00:14:43.492 --> 00:14:43.732
Thank you.

00:14:43.732 --> 00:14:44.012
Thanks.

00:14:44.012 --> 00:14:44.332
Thank you.

00:14:45.962 --> 00:14:47.492
Speaker: It's the Casa Cast.

00:14:47.612 --> 00:14:49.832
We'll help you to manage Casa Cast.

00:14:50.522 --> 00:14:52.172
Give you an advantage.

00:14:52.177 --> 00:14:55.112
The Casa cast for the owner centric Way.

00:14:56.222 --> 00:14:57.662
Stay

00:14:58.142 --> 00:14:58.502
Speaker 2: Casa Cast.

00:14:59.282 --> 00:15:00.797
Speaker: We've got Orange Credo, the

00:15:00.907 --> 00:15:01.437
Speaker 2: Casa cast,

00:15:01.977 --> 00:15:03.757
Speaker: our Kbo, nato, the

00:15:03.907 --> 00:15:04.437
Speaker 2: Casa cast

00:15:04.987 --> 00:15:05.477
Speaker: created.

00:15:09.167 --> 00:15:09.517
Let's.