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Steve: Hey, welcome to CosaCast.
We're here at the 2024 Streamline Summit just winding down we're
going to be doing takeaways.
We're here with Shannon, Katrina, Brennan, Wendy, Jeremy, and Scott.
Guys, welcome.
Thanks for having us.
Thank you.
So, we're going to start with Brennan and the takeaways that he had.
? Well, I liked a lot of the AI stuff.
They've definitely gained more this year than last year.
They're going leaps and bounds over that.
They're starting to implement some in dev.
With Streamline, we're on their little beta test with their property
descriptions, and we're adding more stuff to that that I think they're
going to be rolling out next year.
Leo, their AI, I guess you could say rental chatbot,
is going to be really cool.
We're working with an internet provider now to possibly get
that rolling by next year.
So that's really cool too.
I really found a lot of good stuff with the, I guess you could say self
help or Getting to know yourself better and how to condition yourself and talk
with your employees and possibly guests talking about how you can communicate
with them better and rolling with that.
I really like those sessions this year.
A lot.
Great.
Yeah.
Good feedback.
Wendy, what about you?
I'll piggyback off of what Brandon said.
Um, I'm excited about some new streamlined features rolling out that Leo, the booking
assistant, I think is going to be really exciting and something to watch for.
And I think what had highest impact for me was similar to Brandon as
well is just kind of learning.
And remembering, I think the exact term was to be fully and fearlessly engaged.
Super exciting to know that we already have it in us without having
to work very hard at it, but just be intentional on how to engage with with
everybody, with our teams, with our guests, with our owners, inside of our
franchises and with other operators.
It just hit me when you said that Leo, Streamlion, that's
where it comes from, isn't it?
Streamlion, they're booking us.
Yeah, Leo, the lion, I get it now.
I'm a little slow to the game on that.
Jeremy, how about you?
I attended a lot of good sessions.
Um, a lot of stuff focused on culture and team building, and then obviously
Streamlion related sessions as well.
But my biggest kind of takeaway was on team development.
Streamlion.
com And essentially that your team is going to constantly change as
members are added and leave your team.
And you have to be constantly aware of what stage of team development you're in.
And they discussed this kind of Tuckman method of team
development is what it's called.
And so essentially there's five stages.
The forming stage, The storming stage, the norming stage, performing
stage, and adjourning stage.
In each stage, there's kind of different factors and elements at play.
As the team is getting started and getting together and forming, you
have the maximum opportunity there.
To set a precedent of culture and to set standards.
And a great tactic is to give an easily done task to a new team
member just so that they can get one win under their belt.
And you can celebrate that as a team and you'd go into this next
stage, which is storming and that's where the conflict is going to be.
That's where people start to butt heads a little bit.
And so you have to work through that to get to the norming stage
where things start to stabilize.
And hopefully you're going to move into that performing area where
everything's going to start to click.
The systems are going to run together and be really smooth and you're going to be
celebrating a lot of wins and victories.
And then the last stage is adjourning, so when a team member leaves, you're
going to go back to that forming stage.
You're going to kind of mourn the loss of that team member.
Give yourself and your team time to adjust.
And let that set in and then reset the clock, go back to that forming stage.
And it's a kind of rinse and repeat cycle as your team changes.
Yeah, that's great.
It was really good.
I like that.
Yeah.
So Scott, what about you, pal?
I had a few things that I enjoyed the most and one that I feel as though
it's going to benefit quite a bit of our partners significantly that I
learned about by being here was now.
Airbnb is going to allow for the pet fee to automatically kind
of flow in and get calculated.
So that's just alleviating a ton of manual work that's being done.
So I love seeing when we can give time back to individuals to focus on.
Other areas, instead of being tedious within it, but above that, what I really
kind of took away from the streamline conference is how the saga itself.
Pretty much is going above and beyond.
Many of what a lot of other property managers are already implementing.
So the tools that we've learned at Sago university and how we can implement a lot
of the processes is the most important part because you can have all the
great ideas, but if you don't have the processes in place to actually execute
your ideas, it's just going to fail.
So I love seeing all these different markets.
They want to implement different ideas, but.
They always feel like it's not going to work because they haven't
defined what that process is.
So, um, seeing what Casago does for those processes and how we have a lot
of knowledge here with Casago University and sharing that, it leads me to believe
a lot of greatness is being established.
That's great.
All right, Katrina, what's your takeaway?
Actually, that's a really good point, Scott, because I wasn't going to
mention this, but I really enjoyed seeing other operators and people
attending this connecting with.
Our Costco team members in classes and trying to pick their brain because
I think it's been established that we are expert users in this system.
And using these tools, people are starting to understand that.
We also have the piece to back them up.
And so it was really cool to start seeing people that were engaging with all of you
guys and Stacy picking their brains and asking questions that made me feel good.
The whole point of me coming here this week personally was to actually
get back engaged in the tools.
I feel like I'm, I get further and further away from using these tools
every single day, just in my role.
I'm not in the systems every day.
So I wanted to like, reacquaint myself with new features and stuff like that.
So I specifically went to classes and areas that I don't feel.
Very comfortable with the tools.
I learned some great AI stuff.
I went to taxes and fees session today, which was interesting.
I went to a documents class that I've been really excited for the
document features that are coming.
Especially because we're working in Casa Go right now on a really cool new
document process for all of you guys that will be rolling out at Casa Con.
So that was exciting for me personally.
But the one class that I went to that I, that really stood out
the most was a branding class.
It was Amber Hurdle's branding class.
And it's not necessarily something that I felt like maybe our other takeaways
from, but it was one that I felt like, It gave me ideas and things that I want
to focus on within our branding guide to make it better for everybody else to
use, to include a lot more information and really to Show who we are, not just,
you know, the colors we use and the fonts that we like and things like that.
So I have some really cool ideas that I want to take back to that and
re envisioning our branding guide.
Yeah.
You mentioned that earlier that that was great.
I'm Shannon from Casa Go Cannon Beach.
I'm new, so I'm going to have a different take than everybody else.
It's my first Streamline conference.
It's probably my fourth conference in general.
I want to agree with Katrina and Amber's branding was phenomenal.
Just got me super motivated, excited to push harder on the brand
and get things taken care of the way they should be taken care of.
It was fabulous, but I would say my biggest takeaway outside of some
really good, good ideas and ways to make improvements that I need.
Was I didn't feel like I went into classrooms where I was getting
a sales pitch from the vendor who was running the class and I
felt in my last 3 other seminars.
I've gone to I've walked out.
Pretty disappointed in general, because I just felt like I was getting a tiny
little bite of something, but not any real good information to operate with.
And it was more so come see us at the booth and maybe we can sign
you up and actually help you.
So I think.
The streamline did a really good job of bringing vendors in
and probably making it clear.
It's not sales times.
It's actually time to teach them something that I take away.
You actually got a piece of it.
So I think that was my, actually my favorite part about it, but
I didn't feel that pressure.
I need to have to go sign up and spend money to get something from
that course that I just sat in.
You didn't feel like it was an infomercial.
Right, right.
Yeah.
And, and just enough to where you go, What, what, wait, I was here
to learn something and I got enough to say I still don't know anything.
Right.
Yeah.
And you got a sales pitch.
Yeah.
So I said you actually got some valuable information.
So that was very appreciative for me.
But there were some great classes.
. All right, Stacey.
So what was your takeaway ? My takeaway being my first
Streamline Summit was it was good.
I learned a lot.
I love conferences and getting to visit with people.
It was really great to deep dive into the software that we all use.
I'm impressed with how much we actually get over other people in the industry.
With Streamline, with Costco, how much Pilar and the team teach us.
That we learned from them, because a lot of people didn't know what we know.
You mentioned that you were surprised how many people didn't
have the same level of knowledge as your peers here at Costco, right?
Yeah, a lot of things they were turning on for people that they hadn't turned
on, which seemed really basic for us.
Whether it was work order stuff, lists, all the things.
And then also just the fact that there were some extra
charges for some of this stuff.
That we don't have to deal with.
I think another takeaway that I learned is just how much
actually robust Streamline is.
There's a lot when I was looking at different tech that you can buy
at these conferences with vendors.
It was amazing how I kept finding ways in these classes with Streamline
that we can do it within the system.
There's actually a lot in the system that I don't even use and that would
make life way easier with work orders.
Learning how to Add notes to the grid.
That was kind of a cool trick.
Change the color of the homes on the grid.
It's kind of cool.
I can see ways that we can use that.
So there's a lot of little tidbits that you take for granted in huge
Yeah.
That's great.
Guys, one last question.
I didn't prepare anybody for this question, so if you don't have anything,
it's okay, but what kind of homework are you guys taking back to your
offices or to your jobs every day that you think you're going to be doing,
going back, like, okay, I'm going to go back and Here's a piece of homework.
I'm assigning to myself from the from the summit.
Does anybody have any of those?
I'll be definitely reaching out to all the partners I'm working with.
And of course, getting with Jackie here next weekend, Katrina, and we're kind of
working through a PSM workshop together to kind of implement a lot of the ideas
that I know we took away from this.
So my strategy is definitely to reach out to those individuals that couldn't
attend that I'm working with and share what I kind of learned from this as well
so they can feel and be a part of it.
And I know I've been communicating quite a bit with polar as
to what I've been learning.
So, therefore, she can start implementing things at Costco University for
future markets that may be joining.
That's right, I'm going to come at it from a completely different angle for sure.
What I am going to start working on.
Tonight is just some kind of introspective stuff.
The reason that Raina and I hopped on board with Casa Go so excitedly
and emphatically was the community that it has built around us.
Our market is very small.
It's full of cannibals.
And that has caused me to really shift my primary mindset to
one that's kind of a fear based mindset, which isn't natural for me.
And I don't like living there.
I don't like being in that mindset.
So realizing that I Do we do not just brand and I, all of us as part
of the family have that community around us and then how to reframe
kind of those conversations inside our own personal relationship.
But our business relationship as well was incredibly empowering.
That's right.
Piggybacking on Scott again.
I think that.
The tidbits that I learned in the classes that were new to me, I'm
definitely going to be bringing it back and either sharing them with partners
that weren't able to be here or with other people on our team that work with
our partners on a day to day basis.
I mean, I learned some really cool things in the owner acquisition class.
I learned great things in the branding class and all of these things, there
was just little pieces of it that I just want to make sure that get
communicated and like, And resignate with somebody else, not just myself.
So that'll be my goal to make sure everybody gets a little
piece of what I learned.
. Well, I guess I'll finish software . I think for me, my big takeaway was I
got to sit down with Michael Rubin, the new GM of Streamline, and spend about
30 minutes, maybe 40 minutes with him.
You know, I was pleasantly surprised.
He listened to my concerns . He didn't deflect.
He took full responsibility, . They'd actually gone through our account
and looked at the open tickets.
Where Pilar and the team is trying to support our partners and not getting
answers back from streamlined support.
And like, we've got work to do and they made a commitment to work on it and
just a really open mindset to having a discussion and not a defensive culture.
It was, it was really a pleasant surprise and I was, I was really happy with that.
So that's my big takeaway from it.
Guys, thanks for joining on the podcast and being part of this.
Really appreciate everybody.
And yeah, we'll see you guys at VMA.
Thanks everybody.
Thank you.
Thanks.
Thank you.
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