{"version":"1.0.0","segments":[{"speaker":"Narrator","startTime":7.44,"endTime":10.14,"body":"Welcome to the IT"},{"speaker":"Narrator","startTime":7.44,"endTime":10.14,"body":"Matters podcast, where we"},{"speaker":"Narrator","startTime":10.14,"endTime":13.8,"body":"explore why IT matters and"},{"speaker":"Narrator","startTime":10.14,"endTime":13.8,"body":"matters pertaining to IT."},{"speaker":"Keith Hawkey","startTime":17.14,"endTime":21.31,"body":"Welcome to the IT"},{"speaker":"Keith Hawkey","startTime":17.14,"endTime":21.31,"body":"Matters podcast. I am your co"},{"speaker":"Keith Hawkey","startTime":21.31,"endTime":26.02,"body":"host, Keith Hawkey. Aaron Bock"},{"speaker":"Keith Hawkey","startTime":21.31,"endTime":26.02,"body":"will not be with us today. But"},{"speaker":"Keith Hawkey","startTime":26.05,"endTime":30.52,"body":"we have two special guests on"},{"speaker":"Keith Hawkey","startTime":26.05,"endTime":30.52,"body":"the on the IT Matters podcast."},{"speaker":"Keith Hawkey","startTime":30.52,"endTime":34.93,"body":"I'd like to introduce to you"},{"speaker":"Keith Hawkey","startTime":30.52,"endTime":34.93,"body":"Jesse Erickson, who is a"},{"speaker":"Keith Hawkey","startTime":34.93,"endTime":40.33,"body":"technology advisor at Opkalla."},{"speaker":"Keith Hawkey","startTime":34.93,"endTime":40.33,"body":"And Anthony Kent, who is the VP"},{"speaker":"Keith Hawkey","startTime":40.33,"endTime":45.97,"body":"of IT, of Four County Membership"},{"speaker":"Keith Hawkey","startTime":40.33,"endTime":45.97,"body":"Co Op. Today, really what we"},{"speaker":"Keith Hawkey","startTime":46.0,"endTime":51.07,"body":"wanted to get into was how is"},{"speaker":"Keith Hawkey","startTime":46.0,"endTime":51.07,"body":"technology impacting the"},{"speaker":"Keith Hawkey","startTime":51.07,"endTime":55.66,"body":"Electric Co Op industries, they"},{"speaker":"Keith Hawkey","startTime":51.07,"endTime":55.66,"body":"operate off a different model"},{"speaker":"Keith Hawkey","startTime":55.69,"endTime":60.16,"body":"than most publicly traded and"},{"speaker":"Keith Hawkey","startTime":55.69,"endTime":60.16,"body":"private organizations? A lot of"},{"speaker":"Keith Hawkey","startTime":60.16,"endTime":64.27,"body":"what they what Anthony has to"},{"speaker":"Keith Hawkey","startTime":60.16,"endTime":64.27,"body":"deal with is is the operational"},{"speaker":"Keith Hawkey","startTime":64.3,"endTime":68.32,"body":"technology aspect, how"},{"speaker":"Keith Hawkey","startTime":64.3,"endTime":68.32,"body":"cybersecurity is impacting his"},{"speaker":"Keith Hawkey","startTime":68.32,"endTime":72.58,"body":"environment and diving into the"},{"speaker":"Keith Hawkey","startTime":68.32,"endTime":72.58,"body":"details of Electric Co Ops and"},{"speaker":"Keith Hawkey","startTime":72.61,"endTime":75.34,"body":"what are the trends? What what"},{"speaker":"Keith Hawkey","startTime":72.61,"endTime":75.34,"body":"do we see in the future and the"},{"speaker":"Keith Hawkey","startTime":75.34,"endTime":78.4,"body":"cut when it comes to technology"},{"speaker":"Keith Hawkey","startTime":75.34,"endTime":78.4,"body":"impacting the industry? Jesse"},{"speaker":"Keith Hawkey","startTime":78.4,"endTime":80.77,"body":"Erickson, how did you meet"},{"speaker":"Keith Hawkey","startTime":78.4,"endTime":80.77,"body":"Anthony."},{"speaker":"Jesse Erickson","startTime":80.82,"endTime":83.79,"body":"So first, thanks"},{"speaker":"Jesse Erickson","startTime":80.82,"endTime":83.79,"body":"for letting me jump on the show."},{"speaker":"Jesse Erickson","startTime":83.79,"endTime":87.03,"body":"This is actually my first time"},{"speaker":"Jesse Erickson","startTime":83.79,"endTime":87.03,"body":"doing a podcast. And so I'm"},{"speaker":"Jesse Erickson","startTime":87.03,"endTime":91.17,"body":"really excited about it. I have"},{"speaker":"Jesse Erickson","startTime":87.03,"endTime":91.17,"body":"provided content a lot of times"},{"speaker":"Jesse Erickson","startTime":91.17,"endTime":93.99,"body":"for some of my partners and"},{"speaker":"Jesse Erickson","startTime":91.17,"endTime":93.99,"body":"other industries that do"},{"speaker":"Jesse Erickson","startTime":94.29,"endTime":96.66,"body":"podcast, but I'm really looking"},{"speaker":"Jesse Erickson","startTime":94.29,"endTime":96.66,"body":"forward to the opportunity to"},{"speaker":"Jesse Erickson","startTime":96.66,"endTime":101.73,"body":"actually talk. So how I know"},{"speaker":"Jesse Erickson","startTime":96.66,"endTime":101.73,"body":"Anthony. So last year, I went to"},{"speaker":"Jesse Erickson","startTime":102.3,"endTime":106.86,"body":"Technology Conference in Myrtle"},{"speaker":"Jesse Erickson","startTime":102.3,"endTime":106.86,"body":"Beach for EMCS. We went there"},{"speaker":"Jesse Erickson","startTime":106.86,"endTime":110.88,"body":"for Opkalla, trying to showcase"},{"speaker":"Jesse Erickson","startTime":106.86,"endTime":110.88,"body":"what Opkalla can deliver and how"},{"speaker":"Jesse Erickson","startTime":110.88,"endTime":116.01,"body":"much value we can add for the"},{"speaker":"Jesse Erickson","startTime":110.88,"endTime":116.01,"body":"EMC space, stayed in contact and"},{"speaker":"Jesse Erickson","startTime":116.01,"endTime":119.73,"body":"then just recently said, hey,"},{"speaker":"Jesse Erickson","startTime":116.01,"endTime":119.73,"body":"you know, my partner, Keith, he"},{"speaker":"Jesse Erickson","startTime":119.73,"endTime":123.93,"body":"does this podcast based on what"},{"speaker":"Jesse Erickson","startTime":119.73,"endTime":123.93,"body":"you talk about, and the things"},{"speaker":"Jesse Erickson","startTime":123.93,"endTime":127.41,"body":"that you post in your content on"},{"speaker":"Jesse Erickson","startTime":123.93,"endTime":127.41,"body":"your LinkedIn page, I think"},{"speaker":"Jesse Erickson","startTime":127.41,"endTime":131.01,"body":"you'd be a great asset to this"},{"speaker":"Jesse Erickson","startTime":127.41,"endTime":131.01,"body":"show. And so that's where we are"},{"speaker":"Jesse Erickson","startTime":131.01,"endTime":133.77,"body":"right now we're going to talk"},{"speaker":"Jesse Erickson","startTime":131.01,"endTime":133.77,"body":"through it, we're going to try"},{"speaker":"Jesse Erickson","startTime":133.77,"endTime":137.97,"body":"to, you know, pull out most of"},{"speaker":"Jesse Erickson","startTime":133.77,"endTime":137.97,"body":"that information from his mind"},{"speaker":"Jesse Erickson","startTime":137.97,"endTime":140.73,"body":"in the short hour that we have"},{"speaker":"Jesse Erickson","startTime":137.97,"endTime":140.73,"body":"with each other. And then"},{"speaker":"Jesse Erickson","startTime":140.73,"endTime":145.77,"body":"hopefully we can use that to"},{"speaker":"Jesse Erickson","startTime":140.73,"endTime":145.77,"body":"educate the technology folks out"},{"speaker":"Jesse Erickson","startTime":145.77,"endTime":146.07,"body":"there."},{"speaker":"Keith Hawkey","startTime":146.57,"endTime":149.33,"body":"So Anthony, they"},{"speaker":"Keith Hawkey","startTime":146.57,"endTime":149.33,"body":"had to start off here, we'd love"},{"speaker":"Keith Hawkey","startTime":149.33,"endTime":153.92,"body":"to get into somewhat of the"},{"speaker":"Keith Hawkey","startTime":149.33,"endTime":153.92,"body":"background of how did you end up"},{"speaker":"Keith Hawkey","startTime":153.92,"endTime":158.81,"body":"where you are? How did you"},{"speaker":"Keith Hawkey","startTime":153.92,"endTime":158.81,"body":"decide to join the Electric Co"},{"speaker":"Keith Hawkey","startTime":158.81,"endTime":163.19,"body":"Op, that you manage the IT"},{"speaker":"Keith Hawkey","startTime":158.81,"endTime":163.19,"body":"environment of? Can you tell us"},{"speaker":"Keith Hawkey","startTime":163.19,"endTime":165.56,"body":"a little bit about your"},{"speaker":"Keith Hawkey","startTime":163.19,"endTime":165.56,"body":"background and in your career"},{"speaker":"Keith Hawkey","startTime":165.56,"endTime":166.16,"body":"journey here?"},{"speaker":"Anthony Kent","startTime":166.51,"endTime":170.23,"body":"I've always been a"},{"speaker":"Anthony Kent","startTime":166.51,"endTime":170.23,"body":"techie from a little kid, I"},{"speaker":"Anthony Kent","startTime":170.23,"endTime":173.56,"body":"remember when I was little, you"},{"speaker":"Anthony Kent","startTime":170.23,"endTime":173.56,"body":"know, taking apart old boom"},{"speaker":"Anthony Kent","startTime":173.56,"endTime":177.04,"body":"boxes and putting them back"},{"speaker":"Anthony Kent","startTime":173.56,"endTime":177.04,"body":"together and trying to put more"},{"speaker":"Anthony Kent","startTime":177.04,"endTime":180.49,"body":"speakers on and stuff like that."},{"speaker":"Anthony Kent","startTime":177.04,"endTime":180.49,"body":"I've always had a technical"},{"speaker":"Anthony Kent","startTime":180.55,"endTime":182.89,"body":"inclination. And after high"},{"speaker":"Anthony Kent","startTime":180.55,"endTime":182.89,"body":"school, I was one of those"},{"speaker":"Anthony Kent","startTime":182.89,"endTime":186.01,"body":"people that I was not ready to"},{"speaker":"Anthony Kent","startTime":182.89,"endTime":186.01,"body":"go to college. So I joined the"},{"speaker":"Anthony Kent","startTime":186.01,"endTime":188.8,"body":"Marines and I really wanted to"},{"speaker":"Anthony Kent","startTime":186.01,"endTime":188.8,"body":"challenge and something home I"},{"speaker":"Anthony Kent","startTime":188.8,"endTime":190.81,"body":"grew up in anyways, one of the"},{"speaker":"Anthony Kent","startTime":188.8,"endTime":190.81,"body":"best decisions I ever made."},{"speaker":"Anthony Kent","startTime":190.84,"endTime":194.41,"body":"Joining the Marines did that for"},{"speaker":"Anthony Kent","startTime":190.84,"endTime":194.41,"body":"five and a half years had a five"},{"speaker":"Anthony Kent","startTime":194.41,"endTime":197.95,"body":"year contract got involuntarily"},{"speaker":"Anthony Kent","startTime":194.41,"endTime":197.95,"body":"extended for six months due to"},{"speaker":"Anthony Kent","startTime":197.98,"endTime":200.98,"body":"appointment. All good things"},{"speaker":"Anthony Kent","startTime":197.98,"endTime":200.98,"body":"that happened. After I got out."},{"speaker":"Anthony Kent","startTime":201.04,"endTime":204.31,"body":"I actually started at a software"},{"speaker":"Anthony Kent","startTime":201.04,"endTime":204.31,"body":"cooperative that served Electric"},{"speaker":"Anthony Kent","startTime":204.31,"endTime":207.25,"body":"Co Ops, and it was called"},{"speaker":"Anthony Kent","startTime":204.31,"endTime":207.25,"body":"Applied Technology Solutions."},{"speaker":"Anthony Kent","startTime":207.49,"endTime":210.79,"body":"It's now owned by Meridian"},{"speaker":"Anthony Kent","startTime":207.49,"endTime":210.79,"body":"cooperative, or as part of"},{"speaker":"Anthony Kent","startTime":210.79,"endTime":213.73,"body":"merging cooperative. And"},{"speaker":"Anthony Kent","startTime":210.79,"endTime":213.73,"body":"anyways, while I was there, we"},{"speaker":"Anthony Kent","startTime":213.73,"endTime":217.54,"body":"had I think was about 40 or 50,"},{"speaker":"Anthony Kent","startTime":213.73,"endTime":217.54,"body":"electric cooperatives that we"},{"speaker":"Anthony Kent","startTime":217.54,"endTime":220.15,"body":"serve. And for some of them, we"},{"speaker":"Anthony Kent","startTime":217.54,"endTime":220.15,"body":"were actually the IT department"},{"speaker":"Anthony Kent","startTime":220.15,"endTime":223.54,"body":"for them though the rural small"},{"speaker":"Anthony Kent","startTime":220.15,"endTime":223.54,"body":"cooperatives. And so I was"},{"speaker":"Anthony Kent","startTime":223.54,"endTime":226.75,"body":"basically working day in and day"},{"speaker":"Anthony Kent","startTime":223.54,"endTime":226.75,"body":"out with coops and just got"},{"speaker":"Anthony Kent","startTime":226.75,"endTime":230.74,"body":"really acquainted with the"},{"speaker":"Anthony Kent","startTime":226.75,"endTime":230.74,"body":"industry and the folks in IT and"},{"speaker":"Anthony Kent","startTime":230.98,"endTime":234.22,"body":"hearing more about cooperatives."},{"speaker":"Anthony Kent","startTime":230.98,"endTime":234.22,"body":"It's the best business model out"},{"speaker":"Anthony Kent","startTime":234.22,"endTime":236.89,"body":"there. I'll say that when go"},{"speaker":"Anthony Kent","startTime":234.22,"endTime":236.89,"body":"into that later, after that"},{"speaker":"Anthony Kent","startTime":236.89,"endTime":240.19,"body":"actually took the job as IT"},{"speaker":"Anthony Kent","startTime":236.89,"endTime":240.19,"body":"manager at a electric"},{"speaker":"Anthony Kent","startTime":240.19,"endTime":243.67,"body":"cooperative that we served. It"},{"speaker":"Anthony Kent","startTime":240.19,"endTime":243.67,"body":"was Buckeye Rec. And Southeast"},{"speaker":"Anthony Kent","startTime":243.67,"endTime":247.9,"body":"Ohio where I grew up. I did that"},{"speaker":"Anthony Kent","startTime":243.67,"endTime":247.9,"body":"for three years. Long story"},{"speaker":"Anthony Kent","startTime":247.9,"endTime":251.17,"body":"short, wanted to relocate back"},{"speaker":"Anthony Kent","startTime":247.9,"endTime":251.17,"body":"to North Carolina, where I was"},{"speaker":"Anthony Kent","startTime":251.17,"endTime":253.39,"body":"stationed for the most part in"},{"speaker":"Anthony Kent","startTime":251.17,"endTime":253.39,"body":"the Marines and worked for a"},{"speaker":"Anthony Kent","startTime":253.39,"endTime":256.42,"body":"while afterwards. So I went back"},{"speaker":"Anthony Kent","startTime":253.39,"endTime":256.42,"body":"to North Carolina and I"},{"speaker":"Anthony Kent","startTime":256.57,"endTime":260.14,"body":"supported the Department of the"},{"speaker":"Anthony Kent","startTime":256.57,"endTime":260.14,"body":"Navy as a cybersecurity analyst"},{"speaker":"Anthony Kent","startTime":260.59,"endTime":263.17,"body":"working for Hewlett Packard"},{"speaker":"Anthony Kent","startTime":260.59,"endTime":263.17,"body":"Enterprise. Well, first it was"},{"speaker":"Anthony Kent","startTime":263.65,"endTime":266.44,"body":"EDS electronic data systems,"},{"speaker":"Anthony Kent","startTime":263.65,"endTime":266.44,"body":"Ross Perot's old company, if"},{"speaker":"Anthony Kent","startTime":266.44,"endTime":269.26,"body":"people remember that might be"},{"speaker":"Anthony Kent","startTime":266.44,"endTime":269.26,"body":"showing my age with that. And"},{"speaker":"Anthony Kent","startTime":269.26,"endTime":273.01,"body":"then later it was a Hewlett"},{"speaker":"Anthony Kent","startTime":269.26,"endTime":273.01,"body":"Packard Enterprise. But that one"},{"speaker":"Anthony Kent","startTime":273.19,"endTime":276.61,"body":"that was really a good stent of"},{"speaker":"Anthony Kent","startTime":273.19,"endTime":276.61,"body":"my life and I got to learn a"},{"speaker":"Anthony Kent","startTime":276.61,"endTime":279.49,"body":"lot. So I don't know a lot of"},{"speaker":"Anthony Kent","startTime":276.61,"endTime":279.49,"body":"folks probably don't know it,"},{"speaker":"Anthony Kent","startTime":279.49,"endTime":282.61,"body":"but the Navy Marine Corps"},{"speaker":"Anthony Kent","startTime":279.49,"endTime":282.61,"body":"internet is the largest network"},{"speaker":"Anthony Kent","startTime":282.61,"endTime":285.01,"body":"in the world don't think as"},{"speaker":"Anthony Kent","startTime":282.61,"endTime":285.01,"body":"larger as the internet. So I got"},{"speaker":"Anthony Kent","startTime":285.01,"endTime":288.58,"body":"to see the largest network in"},{"speaker":"Anthony Kent","startTime":285.01,"endTime":288.58,"body":"the world segment Internet, and,"},{"speaker":"Anthony Kent","startTime":288.64,"endTime":291.46,"body":"you know, one of the most secure"},{"speaker":"Anthony Kent","startTime":288.64,"endTime":291.46,"body":"environments that you can be in,"},{"speaker":"Anthony Kent","startTime":291.7,"endTime":295.09,"body":"I got to see how it operated."},{"speaker":"Anthony Kent","startTime":291.7,"endTime":295.09,"body":"Now, granted, you know, we can't"},{"speaker":"Anthony Kent","startTime":295.09,"endTime":298.42,"body":"take that scale to anywhere else"},{"speaker":"Anthony Kent","startTime":295.09,"endTime":298.42,"body":"because, you know, they those"},{"speaker":"Anthony Kent","startTime":298.42,"endTime":301.93,"body":"are multimillion dollar"},{"speaker":"Anthony Kent","startTime":298.42,"endTime":301.93,"body":"contracts. And obviously, you"},{"speaker":"Anthony Kent","startTime":301.93,"endTime":304.57,"body":"know, electric cooperatives, we"},{"speaker":"Anthony Kent","startTime":301.93,"endTime":304.57,"body":"don't have that type of money,"},{"speaker":"Anthony Kent","startTime":304.57,"endTime":307.63,"body":"but a lot of the principles,"},{"speaker":"Anthony Kent","startTime":304.57,"endTime":307.63,"body":"I've gotten the take from that,"},{"speaker":"Anthony Kent","startTime":307.96,"endTime":312.07,"body":"and apply it in my own way to"},{"speaker":"Anthony Kent","startTime":307.96,"endTime":312.07,"body":"the coop world. But anyways, I"},{"speaker":"Anthony Kent","startTime":312.07,"endTime":315.79,"body":"worked there for eight years, my"},{"speaker":"Anthony Kent","startTime":312.07,"endTime":315.79,"body":"wife, she works at Meridian"},{"speaker":"Anthony Kent","startTime":315.79,"endTime":318.58,"body":"cooperative. So even when when I"},{"speaker":"Anthony Kent","startTime":315.79,"endTime":318.58,"body":"wasn't working at a co op, I was"},{"speaker":"Anthony Kent","startTime":318.58,"endTime":321.28,"body":"hearing about coops all the time"},{"speaker":"Anthony Kent","startTime":318.58,"endTime":321.28,"body":"just mean her having talks and"},{"speaker":"Anthony Kent","startTime":321.28,"endTime":324.43,"body":"just knowing a lot of the same"},{"speaker":"Anthony Kent","startTime":321.28,"endTime":324.43,"body":"people. And an opening I wasn't"},{"speaker":"Anthony Kent","startTime":324.43,"endTime":326.98,"body":"looking for a job was very"},{"speaker":"Anthony Kent","startTime":324.43,"endTime":326.98,"body":"content before that, but I saw"},{"speaker":"Anthony Kent","startTime":326.98,"endTime":331.9,"body":"an opening on LinkedIn for the"},{"speaker":"Anthony Kent","startTime":326.98,"endTime":331.9,"body":"IT supervisor, and he was just"},{"speaker":"Anthony Kent","startTime":331.9,"endTime":334.54,"body":"like, you know, let me just see"},{"speaker":"Anthony Kent","startTime":331.9,"endTime":334.54,"body":"what it's about. Not sure, I'll"},{"speaker":"Anthony Kent","startTime":334.54,"endTime":336.85,"body":"want to do it, you know, but"},{"speaker":"Anthony Kent","startTime":334.54,"endTime":336.85,"body":"just let's see what it's about."},{"speaker":"Anthony Kent","startTime":336.88,"endTime":339.31,"body":"And once I just started talking"},{"speaker":"Anthony Kent","startTime":336.88,"endTime":339.31,"body":"with caught people, like, it's"},{"speaker":"Anthony Kent","startTime":339.31,"endTime":342.67,"body":"just that old history just, and"},{"speaker":"Anthony Kent","startTime":339.31,"endTime":342.67,"body":"you know, all that work, I've"},{"speaker":"Anthony Kent","startTime":342.67,"endTime":346.63,"body":"done kind of kicked in, and it"},{"speaker":"Anthony Kent","startTime":342.67,"endTime":346.63,"body":"got my blood pumping. And I was"},{"speaker":"Anthony Kent","startTime":346.63,"endTime":349.45,"body":"instantly sold myself within 30"},{"speaker":"Anthony Kent","startTime":346.63,"endTime":349.45,"body":"minutes of talking to those"},{"speaker":"Anthony Kent","startTime":349.45,"endTime":353.38,"body":"folks. And once I got the"},{"speaker":"Anthony Kent","startTime":349.45,"endTime":353.38,"body":"position and shortly after I got"},{"speaker":"Anthony Kent","startTime":353.38,"endTime":357.37,"body":"promoted to the Vice President"},{"speaker":"Anthony Kent","startTime":353.38,"endTime":357.37,"body":"of IT. But anyway, that's how I"},{"speaker":"Anthony Kent","startTime":357.37,"endTime":358.78,"body":"got started in the industry."},{"speaker":"Jesse Erickson","startTime":359.29,"endTime":361.78,"body":"That's pretty"},{"speaker":"Jesse Erickson","startTime":359.29,"endTime":361.78,"body":"awesome. You know, when I first"},{"speaker":"Jesse Erickson","startTime":361.78,"endTime":366.37,"body":"started talking to folks in the,"},{"speaker":"Jesse Erickson","startTime":361.78,"endTime":366.37,"body":"you know, energy Co-Op space,"},{"speaker":"Jesse Erickson","startTime":366.58,"endTime":369.43,"body":"I've been a member for a long"},{"speaker":"Jesse Erickson","startTime":366.58,"endTime":369.43,"body":"time I live out in the country"},{"speaker":"Jesse Erickson","startTime":369.49,"endTime":373.51,"body":"in North Carolina, I still"},{"speaker":"Jesse Erickson","startTime":369.49,"endTime":373.51,"body":"didn't understand, you know,"},{"speaker":"Jesse Erickson","startTime":373.51,"endTime":378.31,"body":"what a co-ops role is no, you"},{"speaker":"Jesse Erickson","startTime":373.51,"endTime":378.31,"body":"know, my life or how it even"},{"speaker":"Jesse Erickson","startTime":378.31,"endTime":381.4,"body":"functions. So I think for our"},{"speaker":"Jesse Erickson","startTime":378.31,"endTime":381.4,"body":"listeners, you know, can you"},{"speaker":"Jesse Erickson","startTime":381.4,"endTime":384.28,"body":"kind of give us a little bit"},{"speaker":"Jesse Erickson","startTime":381.4,"endTime":384.28,"body":"more of an in depth background"},{"speaker":"Jesse Erickson","startTime":384.31,"endTime":389.11,"body":"on what the energy Co-Op is kind"},{"speaker":"Jesse Erickson","startTime":384.31,"endTime":389.11,"body":"of its mission, and maybe a"},{"speaker":"Jesse Erickson","startTime":389.11,"endTime":391.99,"body":"little bit of the role that"},{"speaker":"Jesse Erickson","startTime":389.11,"endTime":391.99,"body":"technology plays in its"},{"speaker":"Jesse Erickson","startTime":391.99,"endTime":392.74,"body":"operations."},{"speaker":"Anthony Kent","startTime":392.97,"endTime":395.67,"body":"I'll be brief try"},{"speaker":"Anthony Kent","startTime":392.97,"endTime":395.67,"body":"to summarize it, because there's"},{"speaker":"Anthony Kent","startTime":395.67,"endTime":398.82,"body":"a lot there's a long history to"},{"speaker":"Anthony Kent","startTime":395.67,"endTime":398.82,"body":"electric cooperatives,"},{"speaker":"Anthony Kent","startTime":398.82,"endTime":401.43,"body":"especially in a nutshell. So"},{"speaker":"Anthony Kent","startTime":398.82,"endTime":401.43,"body":"I'll just break it down. There's"},{"speaker":"Anthony Kent","startTime":401.43,"endTime":403.86,"body":"three different types of"},{"speaker":"Anthony Kent","startTime":401.43,"endTime":403.86,"body":"electric utilities. There's the"},{"speaker":"Anthony Kent","startTime":403.86,"endTime":406.77,"body":"IOU, the investor owned"},{"speaker":"Anthony Kent","startTime":403.86,"endTime":406.77,"body":"utilities, such as like Duke or"},{"speaker":"Anthony Kent","startTime":406.77,"endTime":410.97,"body":"AP, obviously, they're owned by"},{"speaker":"Anthony Kent","startTime":406.77,"endTime":410.97,"body":"stockholders. And then there's"},{"speaker":"Anthony Kent","startTime":411.0,"endTime":413.7,"body":"municipalities, mainly what I"},{"speaker":"Anthony Kent","startTime":411.0,"endTime":413.7,"body":"see municipalities in the"},{"speaker":"Anthony Kent","startTime":413.94,"endTime":417.27,"body":"smaller towns or small cities,"},{"speaker":"Anthony Kent","startTime":413.94,"endTime":417.27,"body":"and then there's all the rural"},{"speaker":"Anthony Kent","startTime":417.27,"endTime":421.02,"body":"area, which no one wanted to"},{"speaker":"Anthony Kent","startTime":417.27,"endTime":421.02,"body":"serve. And what happened is"},{"speaker":"Anthony Kent","startTime":421.02,"endTime":424.14,"body":"basically, the folks got"},{"speaker":"Anthony Kent","startTime":421.02,"endTime":424.14,"body":"together and stood up electric"},{"speaker":"Anthony Kent","startTime":424.14,"endTime":426.87,"body":"cooperatives, partner with the"},{"speaker":"Anthony Kent","startTime":424.14,"endTime":426.87,"body":"federal government with money"},{"speaker":"Anthony Kent","startTime":426.87,"endTime":430.17,"body":"from the federal government to"},{"speaker":"Anthony Kent","startTime":426.87,"endTime":430.17,"body":"help finance but anyways, what"},{"speaker":"Anthony Kent","startTime":430.17,"endTime":433.8,"body":"we are is so like, for for"},{"speaker":"Anthony Kent","startTime":430.17,"endTime":433.8,"body":"county electric, we serve about"},{"speaker":"Anthony Kent","startTime":433.83,"endTime":437.34,"body":"35,000, folks, and what they"},{"speaker":"Anthony Kent","startTime":433.83,"endTime":437.34,"body":"are, is they're not our"},{"speaker":"Anthony Kent","startTime":437.34,"endTime":440.85,"body":"customers or our members. So"},{"speaker":"Anthony Kent","startTime":437.34,"endTime":440.85,"body":"they're member owners. One thing"},{"speaker":"Anthony Kent","startTime":440.88,"endTime":443.4,"body":"is, as a member owner, what they"},{"speaker":"Anthony Kent","startTime":440.88,"endTime":443.4,"body":"get to do is our board of"},{"speaker":"Anthony Kent","startTime":443.4,"endTime":445.56,"body":"directors that help, you know,"},{"speaker":"Anthony Kent","startTime":443.4,"endTime":445.56,"body":"governance, they do the"},{"speaker":"Anthony Kent","startTime":445.56,"endTime":447.87,"body":"governance for the cooperatives,"},{"speaker":"Anthony Kent","startTime":445.56,"endTime":447.87,"body":"you know, they can hire and fire"},{"speaker":"Anthony Kent","startTime":447.87,"endTime":451.29,"body":"the CEO, the members actually"},{"speaker":"Anthony Kent","startTime":447.87,"endTime":451.29,"body":"vote the board. In fact, just"},{"speaker":"Anthony Kent","startTime":451.29,"endTime":454.8,"body":"last year, we had an election,"},{"speaker":"Anthony Kent","startTime":451.29,"endTime":454.8,"body":"and we had two people running,"},{"speaker":"Anthony Kent","startTime":454.83,"endTime":458.01,"body":"we had a new board member"},{"speaker":"Anthony Kent","startTime":454.83,"endTime":458.01,"body":"elected, the members here, if"},{"speaker":"Anthony Kent","startTime":458.01,"endTime":461.04,"body":"they have an issue, they can go"},{"speaker":"Anthony Kent","startTime":458.01,"endTime":461.04,"body":"straight to the top, they can go"},{"speaker":"Anthony Kent","startTime":461.04,"endTime":462.84,"body":"straight to the board of"},{"speaker":"Anthony Kent","startTime":461.04,"endTime":462.84,"body":"directors and communicate with"},{"speaker":"Anthony Kent","startTime":462.84,"endTime":466.74,"body":"them. The other thing as member"},{"speaker":"Anthony Kent","startTime":462.84,"endTime":466.74,"body":"owners is so like the margins"},{"speaker":"Anthony Kent","startTime":466.74,"endTime":469.59,"body":"that we earn, you know, those"},{"speaker":"Anthony Kent","startTime":466.74,"endTime":469.59,"body":"are put back and obviously, we"},{"speaker":"Anthony Kent","startTime":469.59,"endTime":472.68,"body":"got to have cash flow to run."},{"speaker":"Anthony Kent","startTime":469.59,"endTime":472.68,"body":"But the excess funds that we"},{"speaker":"Anthony Kent","startTime":472.68,"endTime":475.44,"body":"get, eventually they are retired"},{"speaker":"Anthony Kent","startTime":472.68,"endTime":475.44,"body":"as capital credits and give them"},{"speaker":"Anthony Kent","startTime":475.44,"endTime":478.56,"body":"back to the members. Every coop"},{"speaker":"Anthony Kent","startTime":475.44,"endTime":478.56,"body":"kind of doesn't in their own"},{"speaker":"Anthony Kent","startTime":478.56,"endTime":481.74,"body":"way. And that's something the"},{"speaker":"Anthony Kent","startTime":478.56,"endTime":481.74,"body":"Board of Directors guides, you"},{"speaker":"Anthony Kent","startTime":481.74,"endTime":484.35,"body":"know, when and how that's"},{"speaker":"Anthony Kent","startTime":481.74,"endTime":484.35,"body":"retired. Back out to the"},{"speaker":"Anthony Kent","startTime":484.35,"endTime":486.51,"body":"membership. We're not worried"},{"speaker":"Anthony Kent","startTime":484.35,"endTime":486.51,"body":"about our stockholders, we're"},{"speaker":"Anthony Kent","startTime":486.51,"endTime":488.61,"body":"worried about the people we"},{"speaker":"Anthony Kent","startTime":486.51,"endTime":488.61,"body":"serve. And I think for them,"},{"speaker":"Anthony Kent","startTime":488.61,"endTime":491.97,"body":"that's the best possible outcome"},{"speaker":"Anthony Kent","startTime":488.61,"endTime":491.97,"body":"they could get with us."},{"speaker":"Jesse Erickson","startTime":492.44,"endTime":494.45,"body":"That's pretty"},{"speaker":"Jesse Erickson","startTime":492.44,"endTime":494.45,"body":"awesome. Good rundown there,"},{"speaker":"Jesse Erickson","startTime":494.63,"endTime":496.04,"body":"definitely seeing the value in"},{"speaker":"Jesse Erickson","startTime":494.63,"endTime":496.04,"body":"it."},{"speaker":"Keith Hawkey","startTime":496.2,"endTime":498.3,"body":"It sounds like"},{"speaker":"Keith Hawkey","startTime":496.2,"endTime":498.3,"body":"you're very much a part of the"},{"speaker":"Keith Hawkey","startTime":498.3,"endTime":502.59,"body":"community. There's democracy and"},{"speaker":"Keith Hawkey","startTime":498.3,"endTime":502.59,"body":"who's running the co op, you're"},{"speaker":"Keith Hawkey","startTime":502.62,"endTime":507.75,"body":"not only providing electricity"},{"speaker":"Keith Hawkey","startTime":502.62,"endTime":507.75,"body":"and energy and power to 35,000"},{"speaker":"Keith Hawkey","startTime":507.75,"endTime":513.12,"body":"homes, but you're involved in"},{"speaker":"Keith Hawkey","startTime":507.75,"endTime":513.12,"body":"investing and giving the funds"},{"speaker":"Keith Hawkey","startTime":513.15,"endTime":517.47,"body":"that are in excess back to the"},{"speaker":"Keith Hawkey","startTime":513.15,"endTime":517.47,"body":"community that you serve. I"},{"speaker":"Keith Hawkey","startTime":517.47,"endTime":520.26,"body":"don't understand why this this"},{"speaker":"Keith Hawkey","startTime":517.47,"endTime":520.26,"body":"is the model everywhere,"},{"speaker":"Keith Hawkey","startTime":520.32,"endTime":520.86,"body":"Anthony."},{"speaker":"Anthony Kent","startTime":521.28,"endTime":524.97,"body":"Yeah, it's, it's"},{"speaker":"Anthony Kent","startTime":521.28,"endTime":524.97,"body":"unique. And anyways, it's here"},{"speaker":"Anthony Kent","startTime":524.97,"endTime":527.61,"body":"to stay, though. I think there's"},{"speaker":"Anthony Kent","startTime":524.97,"endTime":527.61,"body":"cooperatives and all but two"},{"speaker":"Anthony Kent","startTime":527.61,"endTime":530.76,"body":"states, I could be wrong. But I"},{"speaker":"Anthony Kent","startTime":527.61,"endTime":530.76,"body":"believe that's the case. There's"},{"speaker":"Anthony Kent","startTime":530.76,"endTime":533.22,"body":"cooperatives all across. And a"},{"speaker":"Anthony Kent","startTime":530.76,"endTime":533.22,"body":"lot of folks, like Jesse"},{"speaker":"Anthony Kent","startTime":533.22,"endTime":535.26,"body":"mentioned, you know, they don't"},{"speaker":"Anthony Kent","startTime":533.22,"endTime":535.26,"body":"even they're not even aware that"},{"speaker":"Anthony Kent","startTime":535.26,"endTime":538.8,"body":"they're part of a cooperative."},{"speaker":"Anthony Kent","startTime":535.26,"endTime":538.8,"body":"But anyways, that's something"},{"speaker":"Anthony Kent","startTime":539.64,"endTime":542.1,"body":"anyone should look at. And"},{"speaker":"Anthony Kent","startTime":539.64,"endTime":542.1,"body":"there's a lot of stuff that they"},{"speaker":"Anthony Kent","startTime":542.1,"endTime":545.49,"body":"do, and you'd be surprised what"},{"speaker":"Anthony Kent","startTime":542.1,"endTime":545.49,"body":"they're doing. If you dig into"},{"speaker":"Anthony Kent","startTime":545.49,"endTime":545.55,"body":"it."},{"speaker":"Keith Hawkey","startTime":545.61,"endTime":547.8,"body":"I'm already"},{"speaker":"Keith Hawkey","startTime":545.61,"endTime":547.8,"body":"intrigued. And something else"},{"speaker":"Keith Hawkey","startTime":547.8,"endTime":554.07,"body":"I've been intrigued with is your"},{"speaker":"Keith Hawkey","startTime":547.8,"endTime":554.07,"body":"job is to drive the strategy and"},{"speaker":"Keith Hawkey","startTime":554.13,"endTime":557.91,"body":"manage the team that manages"},{"speaker":"Keith Hawkey","startTime":554.13,"endTime":557.91,"body":"your infrastructure from an IT"},{"speaker":"Keith Hawkey","startTime":557.91,"endTime":562.41,"body":"standpoint. What technologies"},{"speaker":"Keith Hawkey","startTime":557.91,"endTime":562.41,"body":"over the past couple of years"},{"speaker":"Keith Hawkey","startTime":562.41,"endTime":567.87,"body":"have impacted your role and the"},{"speaker":"Keith Hawkey","startTime":562.41,"endTime":567.87,"body":"IT initiatives of the Electric"},{"speaker":"Keith Hawkey","startTime":567.87,"endTime":570.03,"body":"Co Op the most that you've seen?"},{"speaker":"Anthony Kent","startTime":570.24,"endTime":572.79,"body":"I would say the"},{"speaker":"Anthony Kent","startTime":570.24,"endTime":572.79,"body":"one that's hitting us the"},{"speaker":"Anthony Kent","startTime":572.79,"endTime":575.94,"body":"hardest right now as far as a"},{"speaker":"Anthony Kent","startTime":572.79,"endTime":575.94,"body":"new new technology. Well, I"},{"speaker":"Anthony Kent","startTime":575.94,"endTime":578.85,"body":"don't know how new it is, but"},{"speaker":"Anthony Kent","startTime":575.94,"endTime":578.85,"body":"it's new to us. And that's the"},{"speaker":"Anthony Kent","startTime":578.91,"endTime":582.69,"body":"low code toolsets. We do have"},{"speaker":"Anthony Kent","startTime":578.91,"endTime":582.69,"body":"one developer in house but I'll"},{"speaker":"Anthony Kent","startTime":582.69,"endTime":585.72,"body":"say this cooperatives, so we're"},{"speaker":"Anthony Kent","startTime":582.69,"endTime":585.72,"body":"at 35,000 meters, that's"},{"speaker":"Anthony Kent","startTime":585.72,"endTime":588.33,"body":"typically how electric"},{"speaker":"Anthony Kent","startTime":585.72,"endTime":588.33,"body":"cooperatives kind of measured"},{"speaker":"Anthony Kent","startTime":588.36,"endTime":591.69,"body":"their size is by meter count."},{"speaker":"Anthony Kent","startTime":588.36,"endTime":591.69,"body":"The average across the country"},{"speaker":"Anthony Kent","startTime":591.69,"endTime":594.21,"body":"is probably about five or 6000"},{"speaker":"Anthony Kent","startTime":591.69,"endTime":594.21,"body":"meters. So we're actually"},{"speaker":"Anthony Kent","startTime":594.39,"endTime":597.21,"body":"winners cooperatives much larger"},{"speaker":"Anthony Kent","startTime":594.39,"endTime":597.21,"body":"than us, but in a whole we're"},{"speaker":"Anthony Kent","startTime":597.21,"endTime":600.69,"body":"really small organizations. But"},{"speaker":"Anthony Kent","startTime":597.21,"endTime":600.69,"body":"anyway, so most folks don't have"},{"speaker":"Anthony Kent","startTime":600.72,"endTime":603.93,"body":"a developer or they don't have a"},{"speaker":"Anthony Kent","startTime":600.72,"endTime":603.93,"body":"fleet of developers, we're very"},{"speaker":"Anthony Kent","startTime":603.93,"endTime":608.07,"body":"fortunate to have one, the low"},{"speaker":"Anthony Kent","startTime":603.93,"endTime":608.07,"body":"code pull set. So in this case,"},{"speaker":"Anthony Kent","startTime":608.31,"endTime":612.06,"body":"most of it is Microsoft Power"},{"speaker":"Anthony Kent","startTime":608.31,"endTime":612.06,"body":"Apps and Salesforce, it's"},{"speaker":"Anthony Kent","startTime":612.06,"endTime":615.18,"body":"allowing folks that, you know,"},{"speaker":"Anthony Kent","startTime":612.06,"endTime":615.18,"body":"didn't get a cis degree, you"},{"speaker":"Anthony Kent","startTime":615.18,"endTime":617.52,"body":"know, one of our system"},{"speaker":"Anthony Kent","startTime":615.18,"endTime":617.52,"body":"administrators kind of picked up"},{"speaker":"Anthony Kent","startTime":617.52,"endTime":621.39,"body":"quite a bit on that and enable"},{"speaker":"Anthony Kent","startTime":617.52,"endTime":621.39,"body":"us to develop custom tools, you"},{"speaker":"Anthony Kent","startTime":621.39,"endTime":623.85,"body":"know, to help meet our needs."},{"speaker":"Anthony Kent","startTime":621.39,"endTime":623.85,"body":"Any company has us whether"},{"speaker":"Anthony Kent","startTime":623.85,"endTime":627.15,"body":"you're an Electric Co Op or not,"},{"speaker":"Anthony Kent","startTime":623.85,"endTime":627.15,"body":"you're gonna have processes that"},{"speaker":"Anthony Kent","startTime":627.15,"endTime":630.57,"body":"are, you know, ancient or"},{"speaker":"Anthony Kent","startTime":627.15,"endTime":630.57,"body":"decades old, and, you know,"},{"speaker":"Anthony Kent","startTime":630.57,"endTime":633.87,"body":"really can be revamped and"},{"speaker":"Anthony Kent","startTime":630.57,"endTime":633.87,"body":"modernized. Our IT department,"},{"speaker":"Anthony Kent","startTime":633.87,"endTime":635.91,"body":"we kind of stand out is we're"},{"speaker":"Anthony Kent","startTime":633.87,"endTime":635.91,"body":"not just trying to keep the"},{"speaker":"Anthony Kent","startTime":635.91,"endTime":638.4,"body":"business running, but we're also"},{"speaker":"Anthony Kent","startTime":635.91,"endTime":638.4,"body":"trying to improve the business."},{"speaker":"Anthony Kent","startTime":638.43,"endTime":641.19,"body":"So we're looking at these"},{"speaker":"Anthony Kent","startTime":638.43,"endTime":641.19,"body":"processes that are outdated, and"},{"speaker":"Anthony Kent","startTime":641.25,"endTime":643.44,"body":"a lot of it is brought to us,"},{"speaker":"Anthony Kent","startTime":641.25,"endTime":643.44,"body":"you know, hey, we're doing this"},{"speaker":"Anthony Kent","startTime":643.44,"endTime":646.71,"body":"on paper. Now, we'd love to be"},{"speaker":"Anthony Kent","startTime":643.44,"endTime":646.71,"body":"able to do this on an iPad or do"},{"speaker":"Anthony Kent","startTime":646.71,"endTime":649.53,"body":"it on a computer and, or not"},{"speaker":"Anthony Kent","startTime":646.71,"endTime":649.53,"body":"have this in our office, you"},{"speaker":"Anthony Kent","startTime":649.53,"endTime":652.23,"body":"know, getting delivered between"},{"speaker":"Anthony Kent","startTime":649.53,"endTime":652.23,"body":"our districts, um, there's lots"},{"speaker":"Anthony Kent","startTime":652.23,"endTime":654.96,"body":"of things that they're saying"},{"speaker":"Anthony Kent","startTime":652.23,"endTime":654.96,"body":"and identifying to us, and we're"},{"speaker":"Anthony Kent","startTime":654.96,"endTime":657.36,"body":"looking at the technologies that"},{"speaker":"Anthony Kent","startTime":654.96,"endTime":657.36,"body":"we have, and seeing how we can"},{"speaker":"Anthony Kent","startTime":657.36,"endTime":661.08,"body":"apply those to help streamline"},{"speaker":"Anthony Kent","startTime":657.36,"endTime":661.08,"body":"or make that process better. The"},{"speaker":"Anthony Kent","startTime":661.38,"endTime":664.8,"body":"other technology, I would say,"},{"speaker":"Anthony Kent","startTime":661.38,"endTime":664.8,"body":"is AI. I think that's the easy"},{"speaker":"Anthony Kent","startTime":664.8,"endTime":668.55,"body":"answer. I think AI now I feel"},{"speaker":"Anthony Kent","startTime":664.8,"endTime":668.55,"body":"like we're just getting into it,"},{"speaker":"Anthony Kent","startTime":668.58,"endTime":672.0,"body":"you know, it's the early stages"},{"speaker":"Anthony Kent","startTime":668.58,"endTime":672.0,"body":"of, we're using the AI tool for"},{"speaker":"Anthony Kent","startTime":672.0,"endTime":674.37,"body":"our right of way management. So"},{"speaker":"Anthony Kent","startTime":672.0,"endTime":674.37,"body":"right away is like the tree"},{"speaker":"Anthony Kent","startTime":674.37,"endTime":677.7,"body":"trimming. And for most"},{"speaker":"Anthony Kent","startTime":674.37,"endTime":677.7,"body":"cooperatives, you know, our"},{"speaker":"Anthony Kent","startTime":677.7,"endTime":680.07,"body":"biggest cost is going to be"},{"speaker":"Anthony Kent","startTime":677.7,"endTime":680.07,"body":"power, you know, as purchasing"},{"speaker":"Anthony Kent","startTime":680.07,"endTime":683.73,"body":"power. But typically, one of the"},{"speaker":"Anthony Kent","startTime":680.07,"endTime":683.73,"body":"next biggest costs is right"},{"speaker":"Anthony Kent","startTime":683.73,"endTime":687.15,"body":"away, you know, trimming the"},{"speaker":"Anthony Kent","startTime":683.73,"endTime":687.15,"body":"trees down the lines. And so"},{"speaker":"Anthony Kent","startTime":687.15,"endTime":690.81,"body":"we're using an AI tool called AI"},{"speaker":"Anthony Kent","startTime":687.15,"endTime":690.81,"body":"dash is helping us one validate"},{"speaker":"Anthony Kent","startTime":690.81,"endTime":694.83,"body":"our trim cycle, we go on a five"},{"speaker":"Anthony Kent","startTime":690.81,"endTime":694.83,"body":"year cycle for our distribution,"},{"speaker":"Anthony Kent","startTime":694.83,"endTime":697.08,"body":"and it's helping, you know, is"},{"speaker":"Anthony Kent","startTime":694.83,"endTime":697.08,"body":"that the best cycle we want to"},{"speaker":"Anthony Kent","startTime":697.08,"endTime":699.96,"body":"do and, and also, there's"},{"speaker":"Anthony Kent","startTime":697.08,"endTime":699.96,"body":"certain types of trees, and"},{"speaker":"Anthony Kent","startTime":699.96,"endTime":702.78,"body":"there's certain areas where"},{"speaker":"Anthony Kent","startTime":699.96,"endTime":702.78,"body":"maybe they got more moisture in"},{"speaker":"Anthony Kent","startTime":702.78,"endTime":705.06,"body":"the soil where they're next to a"},{"speaker":"Anthony Kent","startTime":702.78,"endTime":705.06,"body":"river or lake or something like"},{"speaker":"Anthony Kent","startTime":705.06,"endTime":707.73,"body":"that. And the trees grow faster."},{"speaker":"Anthony Kent","startTime":705.06,"endTime":707.73,"body":"And you know, that five year"},{"speaker":"Anthony Kent","startTime":707.73,"endTime":711.12,"body":"cycle might not be fast enough."},{"speaker":"Anthony Kent","startTime":707.73,"endTime":711.12,"body":"And with AI dash, it's"},{"speaker":"Anthony Kent","startTime":711.12,"endTime":715.14,"body":"identifying this vegetation, and"},{"speaker":"Anthony Kent","startTime":711.12,"endTime":715.14,"body":"basically showing when we should"},{"speaker":"Anthony Kent","startTime":715.14,"endTime":717.9,"body":"cut it, you know, that's one"},{"speaker":"Anthony Kent","startTime":715.14,"endTime":717.9,"body":"tool. And then there's the tools"},{"speaker":"Anthony Kent","startTime":717.9,"endTime":720.36,"body":"that everyone is really familiar"},{"speaker":"Anthony Kent","startTime":717.9,"endTime":720.36,"body":"with, like Chat GPT, you know,"},{"speaker":"Anthony Kent","startTime":720.36,"endTime":724.71,"body":"of course, reason I do say this,"},{"speaker":"Anthony Kent","startTime":720.36,"endTime":724.71,"body":"AI kind of reminds me of the"},{"speaker":"Anthony Kent","startTime":724.71,"endTime":728.28,"body":"cloud, going back maybe 1012"},{"speaker":"Anthony Kent","startTime":724.71,"endTime":728.28,"body":"years ago, there are a lot of"},{"speaker":"Anthony Kent","startTime":728.28,"endTime":732.27,"body":"folks where you were either for"},{"speaker":"Anthony Kent","startTime":728.28,"endTime":732.27,"body":"the cloud or completely against"},{"speaker":"Anthony Kent","startTime":732.27,"endTime":735.24,"body":"it, there was no middle ground."},{"speaker":"Anthony Kent","startTime":732.27,"endTime":735.24,"body":"And today, you'll find"},{"speaker":"Anthony Kent","startTime":735.24,"endTime":738.54,"body":"everyone's using the cloud, you"},{"speaker":"Anthony Kent","startTime":735.24,"endTime":738.54,"body":"know, in some shape or form. I"},{"speaker":"Anthony Kent","startTime":738.54,"endTime":741.27,"body":"see a lot of folks that you"},{"speaker":"Anthony Kent","startTime":738.54,"endTime":741.27,"body":"know, don't want AI in their"},{"speaker":"Anthony Kent","startTime":741.27,"endTime":744.93,"body":"environment. I will say this,"},{"speaker":"Anthony Kent","startTime":741.27,"endTime":744.93,"body":"you need to have some buffers in"},{"speaker":"Anthony Kent","startTime":744.93,"endTime":747.84,"body":"place to help protect yourself,"},{"speaker":"Anthony Kent","startTime":744.93,"endTime":747.84,"body":"protect your data, and your"},{"speaker":"Anthony Kent","startTime":747.84,"endTime":750.96,"body":"organization. But I think AI I"},{"speaker":"Anthony Kent","startTime":747.84,"endTime":750.96,"body":"would look at it like the cloud."},{"speaker":"Anthony Kent","startTime":750.96,"endTime":753.9,"body":"It's it's here to stay. And it's"},{"speaker":"Anthony Kent","startTime":750.96,"endTime":753.9,"body":"going to be a bigger part of the"},{"speaker":"Anthony Kent","startTime":753.9,"endTime":756.84,"body":"future going forward. You know,"},{"speaker":"Anthony Kent","startTime":753.9,"endTime":756.84,"body":"we utilize Chat GPT, we're"},{"speaker":"Anthony Kent","startTime":756.84,"endTime":759.72,"body":"piloting Microsoft's co pilot,"},{"speaker":"Anthony Kent","startTime":756.84,"endTime":759.72,"body":"because I think there's gonna be"},{"speaker":"Anthony Kent","startTime":759.72,"endTime":762.12,"body":"a lot of growth there. Right"},{"speaker":"Anthony Kent","startTime":759.72,"endTime":762.12,"body":"now, the one use case we're"},{"speaker":"Anthony Kent","startTime":762.12,"endTime":765.66,"body":"wanting to get out of it is just"},{"speaker":"Anthony Kent","startTime":762.12,"endTime":765.66,"body":"using it to basically capture"},{"speaker":"Anthony Kent","startTime":765.66,"endTime":769.35,"body":"all of our meeting. Instead of"},{"speaker":"Anthony Kent","startTime":765.66,"endTime":769.35,"body":"taking notes, let Microsoft"},{"speaker":"Anthony Kent","startTime":769.35,"endTime":771.81,"body":"copilot, take the notes and then"},{"speaker":"Anthony Kent","startTime":769.35,"endTime":771.81,"body":"summarize the meeting and give"},{"speaker":"Anthony Kent","startTime":771.81,"endTime":774.87,"body":"action items out of it. So we're"},{"speaker":"Anthony Kent","startTime":771.81,"endTime":774.87,"body":"getting ready to start piloting"},{"speaker":"Anthony Kent","startTime":774.87,"endTime":777.3,"body":"that. We've got it in place, we"},{"speaker":"Anthony Kent","startTime":774.87,"endTime":777.3,"body":"just haven't had the meeting the"},{"speaker":"Anthony Kent","startTime":777.3,"endTime":781.32,"body":"test. So anyways, we're really"},{"speaker":"Anthony Kent","startTime":777.3,"endTime":781.32,"body":"looking forward to see what that"},{"speaker":"Anthony Kent","startTime":781.32,"endTime":784.35,"body":"brings, especially with like"},{"speaker":"Anthony Kent","startTime":781.32,"endTime":784.35,"body":"data analytics, just even with"},{"speaker":"Anthony Kent","startTime":784.35,"endTime":787.92,"body":"Chat GPT like you can upload,"},{"speaker":"Anthony Kent","startTime":784.35,"endTime":787.92,"body":"you know, a dataset and like a"},{"speaker":"Anthony Kent","startTime":787.92,"endTime":791.58,"body":"CSV or spreadsheet. It's amazing"},{"speaker":"Anthony Kent","startTime":787.92,"endTime":791.58,"body":"the analytics that can pull from"},{"speaker":"Anthony Kent","startTime":791.58,"endTime":794.37,"body":"it, it's really going to"},{"speaker":"Anthony Kent","startTime":791.58,"endTime":794.37,"body":"modernize reporting, you know,"},{"speaker":"Anthony Kent","startTime":794.37,"endTime":796.86,"body":"it may not be able to do the"},{"speaker":"Anthony Kent","startTime":794.37,"endTime":796.86,"body":"visualization, such as other"},{"speaker":"Anthony Kent","startTime":796.86,"endTime":799.56,"body":"tools. But as far as just"},{"speaker":"Anthony Kent","startTime":796.86,"endTime":799.56,"body":"uploading the dataset and"},{"speaker":"Anthony Kent","startTime":799.56,"endTime":802.8,"body":"getting trends and getting"},{"speaker":"Anthony Kent","startTime":799.56,"endTime":802.8,"body":"stats, we uploaded a fictitious"},{"speaker":"Anthony Kent","startTime":802.8,"endTime":806.55,"body":"data set to Chat GPT and didn't"},{"speaker":"Anthony Kent","startTime":802.8,"endTime":806.55,"body":"even realize that we made"},{"speaker":"Anthony Kent","startTime":806.55,"endTime":809.67,"body":"mistakes on the data entry. And"},{"speaker":"Anthony Kent","startTime":806.55,"endTime":809.67,"body":"it identified, we basically did"},{"speaker":"Anthony Kent","startTime":809.67,"endTime":813.51,"body":"our flights and travel. And it"},{"speaker":"Anthony Kent","startTime":809.67,"endTime":813.51,"body":"was actually able to identify,"},{"speaker":"Anthony Kent","startTime":813.54,"endTime":816.21,"body":"you know, data entry errors, and"},{"speaker":"Anthony Kent","startTime":813.54,"endTime":816.21,"body":"that couldn't happen. It was"},{"speaker":"Anthony Kent","startTime":816.21,"endTime":818.37,"body":"like, this person can't be"},{"speaker":"Anthony Kent","startTime":816.21,"endTime":818.37,"body":"traveling, because you haven't"},{"speaker":"Anthony Kent","startTime":818.37,"endTime":822.0,"body":"traveled on on this record. You"},{"speaker":"Anthony Kent","startTime":818.37,"endTime":822.0,"body":"know, so anyways, it showed"},{"speaker":"Anthony Kent","startTime":822.0,"endTime":825.51,"body":"trends, it showed anomalies. And"},{"speaker":"Anthony Kent","startTime":822.0,"endTime":825.51,"body":"was there's a lot of power"},{"speaker":"Anthony Kent","startTime":825.51,"endTime":827.85,"body":"there. And I'm sure in the"},{"speaker":"Anthony Kent","startTime":825.51,"endTime":827.85,"body":"future is going to do a whole"},{"speaker":"Anthony Kent","startTime":827.85,"endTime":828.69,"body":"lot more for us."},{"speaker":"Jesse Erickson","startTime":828.87,"endTime":831.0,"body":"Yeah, I actually"},{"speaker":"Jesse Erickson","startTime":828.87,"endTime":831.0,"body":"see a lot of, you know, one of"},{"speaker":"Jesse Erickson","startTime":831.0,"endTime":833.46,"body":"the conversations that I had"},{"speaker":"Jesse Erickson","startTime":831.0,"endTime":833.46,"body":"when I was down in Myrtle Beach"},{"speaker":"Jesse Erickson","startTime":833.46,"endTime":837.99,"body":"last year was how AI was"},{"speaker":"Jesse Erickson","startTime":833.46,"endTime":837.99,"body":"enabling just usage monitoring"},{"speaker":"Jesse Erickson","startTime":838.11,"endTime":842.04,"body":"by the members, right, and being"},{"speaker":"Jesse Erickson","startTime":838.11,"endTime":842.04,"body":"able to forecast with almost"},{"speaker":"Jesse Erickson","startTime":842.04,"endTime":847.56,"body":"complete accuracy. When those"},{"speaker":"Jesse Erickson","startTime":842.04,"endTime":847.56,"body":"peaks and valleys were in power"},{"speaker":"Jesse Erickson","startTime":847.56,"endTime":851.7,"body":"consumption. And ultimately, for"},{"speaker":"Jesse Erickson","startTime":847.56,"endTime":851.7,"body":"a co op, correct me if I'm"},{"speaker":"Jesse Erickson","startTime":851.7,"endTime":855.96,"body":"wrong, you know, having that"},{"speaker":"Jesse Erickson","startTime":851.7,"endTime":855.96,"body":"type of accuracy in those peak"},{"speaker":"Jesse Erickson","startTime":856.05,"endTime":860.49,"body":"usage moments, usually results"},{"speaker":"Jesse Erickson","startTime":856.05,"endTime":860.49,"body":"in a return to the customer at"},{"speaker":"Jesse Erickson","startTime":860.49,"endTime":861.06,"body":"some point."},{"speaker":"Anthony Kent","startTime":861.24,"endTime":865.17,"body":"My understanding"},{"speaker":"Anthony Kent","startTime":861.24,"endTime":865.17,"body":"is, for most coops, the cost of"},{"speaker":"Anthony Kent","startTime":865.17,"endTime":868.56,"body":"power, the cost of electric us"},{"speaker":"Anthony Kent","startTime":865.17,"endTime":868.56,"body":"purchasing power is typically"},{"speaker":"Anthony Kent","startTime":868.56,"endTime":872.7,"body":"between 60 and 70% of our total"},{"speaker":"Anthony Kent","startTime":868.56,"endTime":872.7,"body":"costs. I mean, that's the bulk"},{"speaker":"Anthony Kent","startTime":872.7,"endTime":877.08,"body":"of it, you know, 60 to 70% of"},{"speaker":"Anthony Kent","startTime":872.7,"endTime":877.08,"body":"our cost of that about half of"},{"speaker":"Anthony Kent","startTime":877.08,"endTime":880.17,"body":"it is the man it's not just the"},{"speaker":"Anthony Kent","startTime":877.08,"endTime":880.17,"body":"kilowatt hours and for those"},{"speaker":"Anthony Kent","startTime":880.17,"endTime":882.0,"body":"that are in the industry, they"},{"speaker":"Anthony Kent","startTime":880.17,"endTime":882.0,"body":"understand demand versus"},{"speaker":"Anthony Kent","startTime":882.0,"endTime":884.91,"body":"kilowatt hours. I'm not gonna go"},{"speaker":"Anthony Kent","startTime":882.0,"endTime":884.91,"body":"into that, but yeah, the"},{"speaker":"Anthony Kent","startTime":885.24,"endTime":888.39,"body":"reducing the peaks, you know,"},{"speaker":"Anthony Kent","startTime":885.24,"endTime":888.39,"body":"that can save a lot of money."},{"speaker":"Anthony Kent","startTime":888.66,"endTime":891.21,"body":"And it's really needed and co"},{"speaker":"Anthony Kent","startTime":888.66,"endTime":891.21,"body":"ops are already doing"},{"speaker":"Anthony Kent","startTime":891.21,"endTime":894.36,"body":"technologies. There's a thing"},{"speaker":"Anthony Kent","startTime":891.21,"endTime":894.36,"body":"called conservation of voltage"},{"speaker":"Anthony Kent","startTime":894.36,"endTime":898.26,"body":"reduction. And what it is, is"},{"speaker":"Anthony Kent","startTime":894.36,"endTime":898.26,"body":"when it depends on where you're"},{"speaker":"Anthony Kent","startTime":898.26,"endTime":901.17,"body":"at, but you know, typically in"},{"speaker":"Anthony Kent","startTime":898.26,"endTime":901.17,"body":"like a winter, like if you're up"},{"speaker":"Anthony Kent","startTime":901.17,"endTime":904.86,"body":"north, especially in the winter,"},{"speaker":"Anthony Kent","startTime":901.17,"endTime":904.86,"body":"during the morning is when you"},{"speaker":"Anthony Kent","startTime":904.86,"endTime":907.2,"body":"know everyone's taking a hot"},{"speaker":"Anthony Kent","startTime":904.86,"endTime":907.2,"body":"shower, turning their heat on."},{"speaker":"Anthony Kent","startTime":907.41,"endTime":909.57,"body":"And that's when you're going to"},{"speaker":"Anthony Kent","startTime":907.41,"endTime":909.57,"body":"use the most electric of the"},{"speaker":"Anthony Kent","startTime":909.57,"endTime":914.61,"body":"day. And what they found with"},{"speaker":"Anthony Kent","startTime":909.57,"endTime":914.61,"body":"CVR is that they can reduce the"},{"speaker":"Anthony Kent","startTime":914.61,"endTime":917.13,"body":"voltage just a little bit where"},{"speaker":"Anthony Kent","startTime":914.61,"endTime":917.13,"body":"it's still in the thresholds"},{"speaker":"Anthony Kent","startTime":917.13,"endTime":919.98,"body":"where things don't break, that"},{"speaker":"Anthony Kent","startTime":917.13,"endTime":919.98,"body":"you can reduce that and it'll"},{"speaker":"Anthony Kent","startTime":919.98,"endTime":923.85,"body":"actually reduce the power that's"},{"speaker":"Anthony Kent","startTime":919.98,"endTime":923.85,"body":"needed during that time. So but"},{"speaker":"Anthony Kent","startTime":923.85,"endTime":926.64,"body":"yeah, with AI, like, I'm sure"},{"speaker":"Anthony Kent","startTime":923.85,"endTime":926.64,"body":"it's going to take it to the"},{"speaker":"Anthony Kent","startTime":926.64,"endTime":927.33,"body":"next level."},{"speaker":"Keith Hawkey","startTime":927.48,"endTime":930.66,"body":"Speaking of of AI,"},{"speaker":"Keith Hawkey","startTime":927.48,"endTime":930.66,"body":"you mentioned earlier that you"},{"speaker":"Keith Hawkey","startTime":930.66,"endTime":935.58,"body":"are testing copilot that's brand"},{"speaker":"Keith Hawkey","startTime":930.66,"endTime":935.58,"body":"new for most consumers today, I"},{"speaker":"Keith Hawkey","startTime":935.58,"endTime":937.71,"body":"think it went GA just a couple"},{"speaker":"Keith Hawkey","startTime":935.58,"endTime":937.71,"body":"of months ago,"},{"speaker":"Anthony Kent","startTime":937.77,"endTime":939.63,"body":"That's one of"},{"speaker":"Anthony Kent","startTime":937.77,"endTime":939.63,"body":"those things where I've heard a"},{"speaker":"Anthony Kent","startTime":939.63,"endTime":941.97,"body":"lot of people, they just want to"},{"speaker":"Anthony Kent","startTime":939.63,"endTime":941.97,"body":"put their head in the sand and"},{"speaker":"Anthony Kent","startTime":941.97,"endTime":944.49,"body":"don't want it on their network."},{"speaker":"Anthony Kent","startTime":941.97,"endTime":944.49,"body":"If you got that mentality. I"},{"speaker":"Anthony Kent","startTime":944.49,"endTime":946.86,"body":"mean, I could be wrong, but I"},{"speaker":"Anthony Kent","startTime":944.49,"endTime":946.86,"body":"feel like no people got their"},{"speaker":"Anthony Kent","startTime":946.86,"endTime":949.38,"body":"phones with them, you know,"},{"speaker":"Anthony Kent","startTime":946.86,"endTime":949.38,"body":"they're gonna get on Chat GPT on"},{"speaker":"Anthony Kent","startTime":949.38,"endTime":952.83,"body":"your phone, like they're gonna"},{"speaker":"Anthony Kent","startTime":949.38,"endTime":952.83,"body":"find a way to circumvent that if"},{"speaker":"Anthony Kent","startTime":952.83,"endTime":955.71,"body":"you're blocking it the way you"},{"speaker":"Anthony Kent","startTime":952.83,"endTime":955.71,"body":"know, I think there needs to be"},{"speaker":"Anthony Kent","startTime":955.71,"endTime":959.85,"body":"roles and policies in place. But"},{"speaker":"Anthony Kent","startTime":955.71,"endTime":959.85,"body":"I feel like the best approach is"},{"speaker":"Anthony Kent","startTime":959.85,"endTime":963.12,"body":"to see what it's about, see how"},{"speaker":"Anthony Kent","startTime":959.85,"endTime":963.12,"body":"you can apply it and see what"},{"speaker":"Anthony Kent","startTime":963.12,"endTime":965.58,"body":"you need to secure on it. And"},{"speaker":"Anthony Kent","startTime":963.12,"endTime":965.58,"body":"the only way to do that is to"},{"speaker":"Anthony Kent","startTime":965.58,"endTime":967.59,"body":"start looking at it and testing"},{"speaker":"Anthony Kent","startTime":965.58,"endTime":967.59,"body":"out that technology."},{"speaker":"Keith Hawkey","startTime":967.75,"endTime":970.15,"body":"What are your"},{"speaker":"Keith Hawkey","startTime":967.75,"endTime":970.15,"body":"thoughts on copilot so far? What"},{"speaker":"Keith Hawkey","startTime":970.15,"endTime":974.68,"body":"have you tested, do you have any"},{"speaker":"Keith Hawkey","startTime":970.15,"endTime":974.68,"body":"feedback, any success or failure"},{"speaker":"Keith Hawkey","startTime":974.68,"endTime":975.25,"body":"stories."},{"speaker":"Anthony Kent","startTime":975.46,"endTime":977.11,"body":"It's a new"},{"speaker":"Anthony Kent","startTime":975.46,"endTime":977.11,"body":"product. And I feel like they're"},{"speaker":"Anthony Kent","startTime":977.11,"endTime":981.55,"body":"still rolling quite a bit out."},{"speaker":"Anthony Kent","startTime":977.11,"endTime":981.55,"body":"But a little disappointed so"},{"speaker":"Anthony Kent","startTime":981.55,"endTime":984.61,"body":"far, and just comparing it the"},{"speaker":"Anthony Kent","startTime":981.55,"endTime":984.61,"body":"Chat GPT as far as,"},{"speaker":"Keith Hawkey","startTime":985.63,"endTime":986.29,"body":"Shots fired."},{"speaker":"Anthony Kent","startTime":987.61,"endTime":989.62,"body":"I think it'll grow"},{"speaker":"Anthony Kent","startTime":987.61,"endTime":989.62,"body":"out. And they're the thing is"},{"speaker":"Anthony Kent","startTime":989.62,"endTime":993.61,"body":"they're using chat GPT just the"},{"speaker":"Anthony Kent","startTime":989.62,"endTime":993.61,"body":"way they apply it, there are"},{"speaker":"Anthony Kent","startTime":993.61,"endTime":996.76,"body":"some things that seem really"},{"speaker":"Anthony Kent","startTime":993.61,"endTime":996.76,"body":"cool that I have not tested out."},{"speaker":"Anthony Kent","startTime":996.76,"endTime":999.19,"body":"So the one thing that's awesome,"},{"speaker":"Anthony Kent","startTime":996.76,"endTime":999.19,"body":"and this is where you don't want"},{"speaker":"Anthony Kent","startTime":999.19,"endTime":1002.76,"body":"to use chat GPT is you don't"},{"speaker":"Anthony Kent","startTime":999.19,"endTime":1002.76,"body":"want to be uploading sensitive"},{"speaker":"Anthony Kent","startTime":1002.76,"endTime":1005.94,"body":"data or anything like that to"},{"speaker":"Anthony Kent","startTime":1002.76,"endTime":1005.94,"body":"it, you got to really watch what"},{"speaker":"Anthony Kent","startTime":1005.94,"endTime":1009.42,"body":"data you're putting into it. But"},{"speaker":"Anthony Kent","startTime":1005.94,"endTime":1009.42,"body":"with Microsoft co pilot, and"},{"speaker":"Anthony Kent","startTime":1009.42,"endTime":1011.61,"body":"this is the part I really need"},{"speaker":"Anthony Kent","startTime":1009.42,"endTime":1011.61,"body":"to test out. And this might be"},{"speaker":"Anthony Kent","startTime":1011.61,"endTime":1015.51,"body":"awesome as you can actually pick"},{"speaker":"Anthony Kent","startTime":1011.61,"endTime":1015.51,"body":"your files, and they can be the"},{"speaker":"Anthony Kent","startTime":1015.51,"endTime":1018.78,"body":"source of your data. And you"},{"speaker":"Anthony Kent","startTime":1015.51,"endTime":1018.78,"body":"know, that's your now don't get"},{"speaker":"Anthony Kent","startTime":1018.78,"endTime":1021.33,"body":"me wrong, Microsoft is my"},{"speaker":"Anthony Kent","startTime":1018.78,"endTime":1021.33,"body":"understanding that they're not"},{"speaker":"Anthony Kent","startTime":1021.33,"endTime":1024.33,"body":"sharing that out. That's your"},{"speaker":"Anthony Kent","startTime":1021.33,"endTime":1024.33,"body":"data. Anyways, need to dig into"},{"speaker":"Anthony Kent","startTime":1024.33,"endTime":1027.81,"body":"that further. We're not yet Are"},{"speaker":"Anthony Kent","startTime":1024.33,"endTime":1027.81,"body":"you ready to test that part out,"},{"speaker":"Anthony Kent","startTime":1027.81,"endTime":1031.08,"body":"but uh, was that so that's a"},{"speaker":"Anthony Kent","startTime":1027.81,"endTime":1031.08,"body":"huge potential, just be able to,"},{"speaker":"Anthony Kent","startTime":1031.32,"endTime":1034.44,"body":"you know, take a spreadsheet or"},{"speaker":"Anthony Kent","startTime":1031.32,"endTime":1034.44,"body":"Word doc and you know, be able"},{"speaker":"Anthony Kent","startTime":1034.44,"endTime":1037.08,"body":"to use that as a source. When"},{"speaker":"Anthony Kent","startTime":1034.44,"endTime":1037.08,"body":"you're given that guidance or"},{"speaker":"Anthony Kent","startTime":1037.08,"endTime":1038.67,"body":"given it the command what you"},{"speaker":"Anthony Kent","startTime":1037.08,"endTime":1038.67,"body":"want to do."},{"speaker":"Keith Hawkey","startTime":1039.06,"endTime":1043.95,"body":"It's amazing to me"},{"speaker":"Keith Hawkey","startTime":1039.06,"endTime":1043.95,"body":"the opportunity for productivity"},{"speaker":"Keith Hawkey","startTime":1043.95,"endTime":1045.6,"body":"enhancements within the"},{"speaker":"Keith Hawkey","startTime":1043.95,"endTime":1045.6,"body":"workplace. And you were"},{"speaker":"Keith Hawkey","startTime":1045.6,"endTime":1051.66,"body":"mentioning uploading Excel files"},{"speaker":"Keith Hawkey","startTime":1045.6,"endTime":1051.66,"body":"and asking Chat GPT questions to"},{"speaker":"Keith Hawkey","startTime":1051.66,"endTime":1055.62,"body":"draw analysis and to, because"},{"speaker":"Keith Hawkey","startTime":1051.66,"endTime":1055.62,"body":"before that, that might take a"},{"speaker":"Keith Hawkey","startTime":1055.62,"endTime":1059.04,"body":"couple hours out of your day to"},{"speaker":"Keith Hawkey","startTime":1055.62,"endTime":1059.04,"body":"work through and understand the"},{"speaker":"Keith Hawkey","startTime":1059.07,"endTime":1062.55,"body":"parallels and the correlations"},{"speaker":"Keith Hawkey","startTime":1059.07,"endTime":1062.55,"body":"in the data to be able to"},{"speaker":"Keith Hawkey","startTime":1062.58,"endTime":1066.12,"body":"extract that within a matter of"},{"speaker":"Keith Hawkey","startTime":1062.58,"endTime":1066.12,"body":"seconds. That's life changing."},{"speaker":"Keith Hawkey","startTime":1066.15,"endTime":1069.57,"body":"That's that changes what you"},{"speaker":"Keith Hawkey","startTime":1066.15,"endTime":1069.57,"body":"have time to do. Because I know"},{"speaker":"Keith Hawkey","startTime":1069.57,"endTime":1072.96,"body":"in IT a lot of the times you"},{"speaker":"Keith Hawkey","startTime":1069.57,"endTime":1072.96,"body":"guys are here, you're in the"},{"speaker":"Keith Hawkey","startTime":1072.96,"endTime":1077.04,"body":"trenches, you're you're fighting"},{"speaker":"Keith Hawkey","startTime":1072.96,"endTime":1077.04,"body":"fires, and you don't have a lot"},{"speaker":"Keith Hawkey","startTime":1077.04,"endTime":1081.6,"body":"of time to do that strategic"},{"speaker":"Keith Hawkey","startTime":1077.04,"endTime":1081.6,"body":"work. That's so necessary for"},{"speaker":"Keith Hawkey","startTime":1081.6,"endTime":1084.24,"body":"driving the organization into"},{"speaker":"Keith Hawkey","startTime":1081.6,"endTime":1084.24,"body":"the future."},{"speaker":"Anthony Kent","startTime":1084.3,"endTime":1086.64,"body":"I get poked at a"},{"speaker":"Anthony Kent","startTime":1084.3,"endTime":1086.64,"body":"little bit. A lot of times with"},{"speaker":"Anthony Kent","startTime":1086.64,"endTime":1089.94,"body":"like general emails that I'm"},{"speaker":"Anthony Kent","startTime":1086.64,"endTime":1089.94,"body":"sending out to all employees,"},{"speaker":"Anthony Kent","startTime":1090.03,"endTime":1092.97,"body":"sometimes I'll go back into my"},{"speaker":"Anthony Kent","startTime":1090.03,"endTime":1092.97,"body":"guys area, and they're like Chat"},{"speaker":"Anthony Kent","startTime":1092.97,"endTime":1097.83,"body":"GPT wrote that. I'm like, you"},{"speaker":"Anthony Kent","startTime":1092.97,"endTime":1097.83,"body":"know, just something simple. So"},{"speaker":"Anthony Kent","startTime":1097.86,"endTime":1102.33,"body":"like, we know, we had network"},{"speaker":"Anthony Kent","startTime":1097.86,"endTime":1102.33,"body":"maintenance from 6pm to 8pm. And"},{"speaker":"Anthony Kent","startTime":1102.33,"endTime":1105.93,"body":"I just said, Hey, Chat GPT, you"},{"speaker":"Anthony Kent","startTime":1102.33,"endTime":1105.93,"body":"know, make a, basically generate"},{"speaker":"Anthony Kent","startTime":1105.93,"endTime":1108.42,"body":"an email saying we're doing"},{"speaker":"Anthony Kent","startTime":1105.93,"endTime":1108.42,"body":"network. And really, you know, I"},{"speaker":"Anthony Kent","startTime":1108.42,"endTime":1110.4,"body":"had to tweak it. Of course, you"},{"speaker":"Anthony Kent","startTime":1108.42,"endTime":1110.4,"body":"know, you have to review"},{"speaker":"Anthony Kent","startTime":1110.4,"endTime":1115.47,"body":"everything, and go through it."},{"speaker":"Anthony Kent","startTime":1110.4,"endTime":1115.47,"body":"But it created a, you know, a"},{"speaker":"Anthony Kent","startTime":1115.47,"endTime":1119.43,"body":"very succinct email, and it was"},{"speaker":"Anthony Kent","startTime":1115.47,"endTime":1119.43,"body":"straightened to the point, and"},{"speaker":"Anthony Kent","startTime":1119.43,"endTime":1122.04,"body":"actually guessed that what"},{"speaker":"Anthony Kent","startTime":1119.43,"endTime":1122.04,"body":"systems would be impacted. And I"},{"speaker":"Anthony Kent","startTime":1122.04,"endTime":1124.59,"body":"had tweaked that a little bit,"},{"speaker":"Anthony Kent","startTime":1122.04,"endTime":1124.59,"body":"but it was pretty unbelievable."},{"speaker":"Anthony Kent","startTime":1124.59,"endTime":1127.23,"body":"It would've took me 20 minutes,"},{"speaker":"Anthony Kent","startTime":1124.59,"endTime":1127.23,"body":"30 minutes to write that email."},{"speaker":"Anthony Kent","startTime":1127.23,"endTime":1130.86,"body":"And it took me two minutes to"},{"speaker":"Anthony Kent","startTime":1127.23,"endTime":1130.86,"body":"generate it took me two minutes"},{"speaker":"Anthony Kent","startTime":1130.86,"endTime":1132.36,"body":"to review it. And some about"},{"speaker":"Jesse Erickson","startTime":1132.4,"endTime":1134.23,"body":"Yeah, it allows"},{"speaker":"Jesse Erickson","startTime":1132.4,"endTime":1134.23,"body":"you to spend the rest of those"},{"speaker":"Jesse Erickson","startTime":1134.23,"endTime":1138.1,"body":"16 minutes on something more"},{"speaker":"Jesse Erickson","startTime":1134.23,"endTime":1138.1,"body":"specific for your job and just"},{"speaker":"Jesse Erickson","startTime":1138.1,"endTime":1142.33,"body":"enhances productivity. Yeah, my"},{"speaker":"Jesse Erickson","startTime":1138.1,"endTime":1142.33,"body":"previous job I was I was a"},{"speaker":"Jesse Erickson","startTime":1142.33,"endTime":1146.26,"body":"military officer for 26 years."},{"speaker":"Jesse Erickson","startTime":1142.33,"endTime":1146.26,"body":"And I would have loved to have"},{"speaker":"Jesse Erickson","startTime":1146.26,"endTime":1150.07,"body":"that capability at my hands just"},{"speaker":"Jesse Erickson","startTime":1146.26,"endTime":1150.07,"body":"to manage the sheer amounts of"},{"speaker":"Jesse Erickson","startTime":1150.07,"endTime":1151.93,"body":"email that kept me chained to a"},{"speaker":"Jesse Erickson","startTime":1150.07,"endTime":1151.93,"body":"desk."},{"speaker":"Anthony Kent","startTime":1151.96,"endTime":1153.97,"body":"These these"},{"speaker":"Anthony Kent","startTime":1151.96,"endTime":1153.97,"body":"phones, they're electronic"},{"speaker":"Anthony Kent","startTime":1153.97,"endTime":1157.12,"body":"leashes. If I could just get it"},{"speaker":"Anthony Kent","startTime":1153.97,"endTime":1157.12,"body":"to respond to my texts, that"},{"speaker":"Anthony Kent","startTime":1157.12,"endTime":1158.41,"body":"would be a huge step too."},{"speaker":"Jesse Erickson","startTime":1159.73,"endTime":1164.23,"body":"Yeah. So we"},{"speaker":"Jesse Erickson","startTime":1159.73,"endTime":1164.23,"body":"talked a lot about AI. Right, we"},{"speaker":"Jesse Erickson","startTime":1164.23,"endTime":1167.47,"body":"talked about some of the other"},{"speaker":"Jesse Erickson","startTime":1164.23,"endTime":1167.47,"body":"current technologies you are"},{"speaker":"Jesse Erickson","startTime":1167.47,"endTime":1171.49,"body":"currently using within, you"},{"speaker":"Jesse Erickson","startTime":1167.47,"endTime":1171.49,"body":"know, the EMC space. One of my"},{"speaker":"Jesse Erickson","startTime":1171.49,"endTime":1174.43,"body":"questions is How do you manage"},{"speaker":"Jesse Erickson","startTime":1171.49,"endTime":1174.43,"body":"and integrate all of that"},{"speaker":"Jesse Erickson","startTime":1174.43,"endTime":1177.22,"body":"technology? Because I'm sure it"},{"speaker":"Jesse Erickson","startTime":1174.43,"endTime":1177.22,"body":"comes with its own set of"},{"speaker":"Jesse Erickson","startTime":1177.22,"endTime":1180.91,"body":"challenges, just the integration"},{"speaker":"Jesse Erickson","startTime":1177.22,"endTime":1180.91,"body":"alone. And I'm trying to"},{"speaker":"Jesse Erickson","startTime":1180.94,"endTime":1184.0,"body":"understand what problems you've"},{"speaker":"Jesse Erickson","startTime":1180.94,"endTime":1184.0,"body":"encountered and how you kind of"},{"speaker":"Jesse Erickson","startTime":1184.0,"endTime":1185.53,"body":"navigated that challenge."},{"speaker":"Anthony Kent","startTime":1185.6,"endTime":1188.54,"body":"So there's a lot"},{"speaker":"Anthony Kent","startTime":1185.6,"endTime":1188.54,"body":"of challenges for us. Like most"},{"speaker":"Anthony Kent","startTime":1188.54,"endTime":1191.75,"body":"coops are relatively small. I"},{"speaker":"Anthony Kent","startTime":1188.54,"endTime":1191.75,"body":"mean, most organizations out"},{"speaker":"Anthony Kent","startTime":1191.75,"endTime":1195.41,"body":"there are small, you know, we're"},{"speaker":"Anthony Kent","startTime":1191.75,"endTime":1195.41,"body":"not all Packard's or Cisco's and"},{"speaker":"Anthony Kent","startTime":1195.41,"endTime":1198.29,"body":"stuff like that. So we don't"},{"speaker":"Anthony Kent","startTime":1195.41,"endTime":1198.29,"body":"have, you know, a bunch of"},{"speaker":"Anthony Kent","startTime":1198.29,"endTime":1201.38,"body":"bodies that we can throw at"},{"speaker":"Anthony Kent","startTime":1198.29,"endTime":1201.38,"body":"every solution. But specific to"},{"speaker":"Anthony Kent","startTime":1201.38,"endTime":1205.61,"body":"AI, I'll say the good part of"},{"speaker":"Anthony Kent","startTime":1201.38,"endTime":1205.61,"body":"that is, you know, right now,"},{"speaker":"Anthony Kent","startTime":1205.7,"endTime":1209.3,"body":"we're not doing any technical"},{"speaker":"Anthony Kent","startTime":1205.7,"endTime":1209.3,"body":"restrictions or anything like"},{"speaker":"Anthony Kent","startTime":1209.3,"endTime":1213.2,"body":"that. And it's kind of its own"},{"speaker":"Anthony Kent","startTime":1209.3,"endTime":1213.2,"body":"toolset, we're really looking"},{"speaker":"Anthony Kent","startTime":1213.2,"endTime":1216.98,"body":"forward to getting it integrated"},{"speaker":"Anthony Kent","startTime":1213.2,"endTime":1216.98,"body":"into a lot of our systems now,"},{"speaker":"Anthony Kent","startTime":1216.98,"endTime":1220.28,"body":"like aI dash, you know, that was"},{"speaker":"Anthony Kent","startTime":1216.98,"endTime":1220.28,"body":"a product we purchased. And it's"},{"speaker":"Anthony Kent","startTime":1220.28,"endTime":1224.06,"body":"a standalone product. But what"},{"speaker":"Anthony Kent","startTime":1220.28,"endTime":1224.06,"body":"we're looking to do is sorry,"},{"speaker":"Anthony Kent","startTime":1224.09,"endTime":1227.09,"body":"this is actually more future"},{"speaker":"Anthony Kent","startTime":1224.09,"endTime":1227.09,"body":"stuff I'd like to see done. And"},{"speaker":"Anthony Kent","startTime":1227.21,"endTime":1230.09,"body":"it's really just communicating"},{"speaker":"Anthony Kent","startTime":1227.21,"endTime":1230.09,"body":"with our vendors, though. So we"},{"speaker":"Anthony Kent","startTime":1230.24,"endTime":1235.13,"body":"actually had Cinterion cares,"},{"speaker":"Anthony Kent","startTime":1230.24,"endTime":1235.13,"body":"one of our vendor for our call"},{"speaker":"Anthony Kent","startTime":1235.13,"endTime":1238.52,"body":"center, and they do our IVR. And"},{"speaker":"Anthony Kent","startTime":1235.13,"endTime":1238.52,"body":"we're talking about the future"},{"speaker":"Anthony Kent","startTime":1238.52,"endTime":1242.12,"body":"and talking about AI. And we"},{"speaker":"Anthony Kent","startTime":1238.52,"endTime":1242.12,"body":"really shared a lot of the same"},{"speaker":"Anthony Kent","startTime":1242.24,"endTime":1245.15,"body":"thoughts on where this could go."},{"speaker":"Anthony Kent","startTime":1242.24,"endTime":1245.15,"body":"And like, so for like call"},{"speaker":"Anthony Kent","startTime":1245.15,"endTime":1247.97,"body":"centers, if you work with a call"},{"speaker":"Anthony Kent","startTime":1245.15,"endTime":1247.97,"body":"center, you know, typically to"},{"speaker":"Anthony Kent","startTime":1247.97,"endTime":1251.15,"body":"record the calls. And then you"},{"speaker":"Anthony Kent","startTime":1247.97,"endTime":1251.15,"body":"know, also like, the supervisors"},{"speaker":"Anthony Kent","startTime":1251.15,"endTime":1253.85,"body":"can jump on a call and like, you"},{"speaker":"Anthony Kent","startTime":1251.15,"endTime":1253.85,"body":"know, kind of silently listen."},{"speaker":"Anthony Kent","startTime":1254.15,"endTime":1256.82,"body":"And if they want to, they could,"},{"speaker":"Anthony Kent","startTime":1254.15,"endTime":1256.82,"body":"you know, do a team chat or do"},{"speaker":"Anthony Kent","startTime":1256.82,"endTime":1259.7,"body":"some kind of chat and kind of"},{"speaker":"Anthony Kent","startTime":1256.82,"endTime":1259.7,"body":"coach them on the side, what"},{"speaker":"Anthony Kent","startTime":1259.7,"endTime":1262.46,"body":"we're talking about with with"},{"speaker":"Anthony Kent","startTime":1259.7,"endTime":1262.46,"body":"CenturionCARES is, you know,"},{"speaker":"Anthony Kent","startTime":1262.46,"endTime":1265.85,"body":"wouldn't it be awesome, if AI"},{"speaker":"Anthony Kent","startTime":1262.46,"endTime":1265.85,"body":"could actually analyze all those"},{"speaker":"Anthony Kent","startTime":1265.85,"endTime":1268.91,"body":"call recordings and give us, you"},{"speaker":"Anthony Kent","startTime":1265.85,"endTime":1268.91,"body":"know, give us metrics from that,"},{"speaker":"Anthony Kent","startTime":1268.91,"endTime":1271.1,"body":"you know, because the text to"},{"speaker":"Anthony Kent","startTime":1268.91,"endTime":1271.1,"body":"speech that's available, you"},{"speaker":"Anthony Kent","startTime":1271.1,"endTime":1273.08,"body":"know, just getting that"},{"speaker":"Anthony Kent","startTime":1271.1,"endTime":1273.08,"body":"integrated to where, you know,"},{"speaker":"Anthony Kent","startTime":1273.08,"endTime":1276.77,"body":"it can say how many times the"},{"speaker":"Anthony Kent","startTime":1273.08,"endTime":1276.77,"body":"people talk about my power bill"},{"speaker":"Anthony Kent","startTime":1276.77,"endTime":1280.58,"body":"was too high, or how many people"},{"speaker":"Anthony Kent","startTime":1276.77,"endTime":1280.58,"body":"were interested in solar, you"},{"speaker":"Anthony Kent","startTime":1280.58,"endTime":1285.05,"body":"know, right, now, we have to"},{"speaker":"Anthony Kent","startTime":1280.58,"endTime":1285.05,"body":"manually note all that stuff. So"},{"speaker":"Anthony Kent","startTime":1285.08,"endTime":1287.81,"body":"and our supervisors don't have"},{"speaker":"Anthony Kent","startTime":1285.08,"endTime":1287.81,"body":"the time to listen to every"},{"speaker":"Anthony Kent","startTime":1287.81,"endTime":1290.21,"body":"call, that would be impossible,"},{"speaker":"Anthony Kent","startTime":1287.81,"endTime":1290.21,"body":"you know, they can only listen"},{"speaker":"Anthony Kent","startTime":1290.21,"endTime":1293.78,"body":"to a handful, you know, we so to"},{"speaker":"Anthony Kent","startTime":1290.21,"endTime":1293.78,"body":"have a tool that can look at all"},{"speaker":"Anthony Kent","startTime":1293.78,"endTime":1296.03,"body":"that data and give us all those"},{"speaker":"Anthony Kent","startTime":1293.78,"endTime":1296.03,"body":"metrics, that would be so"},{"speaker":"Anthony Kent","startTime":1296.03,"endTime":1299.51,"body":"awesome. So I think one of the"},{"speaker":"Anthony Kent","startTime":1296.03,"endTime":1299.51,"body":"biggest things is really just"},{"speaker":"Anthony Kent","startTime":1299.9,"endTime":1302.33,"body":"working with your vendors"},{"speaker":"Anthony Kent","startTime":1299.9,"endTime":1302.33,"body":"communicating with your vendors."},{"speaker":"Anthony Kent","startTime":1302.63,"endTime":1305.84,"body":"And hopefully, you guys share"},{"speaker":"Anthony Kent","startTime":1302.63,"endTime":1305.84,"body":"the same dream. And this case,"},{"speaker":"Anthony Kent","startTime":1305.84,"endTime":1308.57,"body":"we 100% do, they're already"},{"speaker":"Anthony Kent","startTime":1305.84,"endTime":1308.57,"body":"looking into the, you know,"},{"speaker":"Anthony Kent","startTime":1308.57,"endTime":1311.3,"body":"those solutions. The other part"},{"speaker":"Anthony Kent","startTime":1308.57,"endTime":1311.3,"body":"I did miss on is like the"},{"speaker":"Anthony Kent","startTime":1311.3,"endTime":1314.54,"body":"coaching, like you could have aI"},{"speaker":"Anthony Kent","startTime":1311.3,"endTime":1314.54,"body":"listening to the call and say"},{"speaker":"Anthony Kent","startTime":1314.54,"endTime":1316.76,"body":"they bring up solar, well, he"},{"speaker":"Anthony Kent","startTime":1314.54,"endTime":1316.76,"body":"could bring up like a cheat"},{"speaker":"Anthony Kent","startTime":1316.76,"endTime":1319.58,"body":"sheet of like your solar"},{"speaker":"Anthony Kent","startTime":1316.76,"endTime":1319.58,"body":"programs and stuff like that,"},{"speaker":"Anthony Kent","startTime":1319.61,"endTime":1322.58,"body":"you know, bring up you know,"},{"speaker":"Anthony Kent","startTime":1319.61,"endTime":1322.58,"body":"they all have notes, but you"},{"speaker":"Anthony Kent","startTime":1322.58,"endTime":1325.1,"body":"know, it's going to take them a"},{"speaker":"Anthony Kent","startTime":1322.58,"endTime":1325.1,"body":"minute to go find them. And if"},{"speaker":"Anthony Kent","startTime":1325.1,"endTime":1328.55,"body":"you could have, you know, it"},{"speaker":"Anthony Kent","startTime":1325.1,"endTime":1328.55,"body":"listening in the background, and"},{"speaker":"Anthony Kent","startTime":1328.55,"endTime":1331.01,"body":"just pre populate their screen"},{"speaker":"Anthony Kent","startTime":1328.55,"endTime":1331.01,"body":"with whatever they're talking"},{"speaker":"Anthony Kent","startTime":1331.01,"endTime":1335.27,"body":"about. There's so much that's"},{"speaker":"Anthony Kent","startTime":1331.01,"endTime":1335.27,"body":"possible out there. But I think"},{"speaker":"Anthony Kent","startTime":1335.66,"endTime":1340.34,"body":"as far as that coops, we use a"},{"speaker":"Anthony Kent","startTime":1335.66,"endTime":1340.34,"body":"lot of unique software, for the"},{"speaker":"Anthony Kent","startTime":1340.34,"endTime":1343.19,"body":"most part. And with that, I"},{"speaker":"Anthony Kent","startTime":1340.34,"endTime":1343.19,"body":"think it's just important that"},{"speaker":"Anthony Kent","startTime":1343.19,"endTime":1345.68,"body":"we're reaching out to our"},{"speaker":"Anthony Kent","startTime":1343.19,"endTime":1345.68,"body":"vendors and communicating with"},{"speaker":"Anthony Kent","startTime":1345.68,"endTime":1349.25,"body":"them. Because we've got a lot of"},{"speaker":"Anthony Kent","startTime":1345.68,"endTime":1349.25,"body":"things we would like to tack on"},{"speaker":"Anthony Kent","startTime":1349.25,"endTime":1352.94,"body":"accomplish with tools such as"},{"speaker":"Anthony Kent","startTime":1349.25,"endTime":1352.94,"body":"AI, and you know, we just got to"},{"speaker":"Anthony Kent","startTime":1352.94,"endTime":1354.98,"body":"have started having that"},{"speaker":"Anthony Kent","startTime":1352.94,"endTime":1354.98,"body":"conversation making them aware"},{"speaker":"Anthony Kent","startTime":1355.25,"endTime":1360.35,"body":"with the like the low code tools"},{"speaker":"Anthony Kent","startTime":1355.25,"endTime":1360.35,"body":"like such as Salesforce and"},{"speaker":"Anthony Kent","startTime":1360.65,"endTime":1365.3,"body":"Microsoft Power Apps. That one,"},{"speaker":"Anthony Kent","startTime":1360.65,"endTime":1365.3,"body":"you know, we're hitting snags to"},{"speaker":"Anthony Kent","startTime":1365.33,"endTime":1368.0,"body":"getting them integrated into our"},{"speaker":"Anthony Kent","startTime":1365.33,"endTime":1368.0,"body":"systems. And I'll say this,"},{"speaker":"Anthony Kent","startTime":1368.0,"endTime":1371.3,"body":"we're blessed because our CEO"},{"speaker":"Anthony Kent","startTime":1368.0,"endTime":1371.3,"body":"and board knows how important IT"},{"speaker":"Anthony Kent","startTime":1371.3,"endTime":1375.86,"body":"is. And we have more IT staff"},{"speaker":"Anthony Kent","startTime":1371.3,"endTime":1375.86,"body":"than most coops our size, we've"},{"speaker":"Anthony Kent","startTime":1375.86,"endTime":1378.77,"body":"got two folks that know the"},{"speaker":"Anthony Kent","startTime":1375.86,"endTime":1378.77,"body":"databases pretty well and could"},{"speaker":"Anthony Kent","startTime":1378.77,"endTime":1381.53,"body":"get stuff integrated. So what"},{"speaker":"Anthony Kent","startTime":1378.77,"endTime":1381.53,"body":"we've done, and also working"},{"speaker":"Anthony Kent","startTime":1381.53,"endTime":1385.73,"body":"with a vendor, we've been able"},{"speaker":"Anthony Kent","startTime":1381.53,"endTime":1385.73,"body":"to get data out of other systems"},{"speaker":"Anthony Kent","startTime":1385.73,"endTime":1388.25,"body":"and pushed up into Salesforce,"},{"speaker":"Anthony Kent","startTime":1385.73,"endTime":1388.25,"body":"you know, we're scrubbing, we're"},{"speaker":"Anthony Kent","startTime":1388.25,"endTime":1390.71,"body":"not putting any PII or anything"},{"speaker":"Anthony Kent","startTime":1388.25,"endTime":1390.71,"body":"like that. But we're putting the"},{"speaker":"Anthony Kent","startTime":1390.71,"endTime":1395.3,"body":"data needed to basically build"},{"speaker":"Anthony Kent","startTime":1390.71,"endTime":1395.3,"body":"tools off of and do that. So"},{"speaker":"Anthony Kent","startTime":1395.3,"endTime":1398.54,"body":"we're doing like energy audits,"},{"speaker":"Anthony Kent","startTime":1395.3,"endTime":1398.54,"body":"people, we've got folks that go"},{"speaker":"Anthony Kent","startTime":1398.54,"endTime":1401.63,"body":"out and do energy audits at the"},{"speaker":"Anthony Kent","startTime":1398.54,"endTime":1401.63,"body":"home. And now they're able to"},{"speaker":"Anthony Kent","startTime":1401.66,"endTime":1404.06,"body":"basically capture that data"},{"speaker":"Anthony Kent","startTime":1401.66,"endTime":1404.06,"body":"notes in there instead of on a"},{"speaker":"Anthony Kent","startTime":1404.06,"endTime":1407.36,"body":"piece of paper, they can capture"},{"speaker":"Anthony Kent","startTime":1404.06,"endTime":1407.36,"body":"it Salesforce. And you know, if"},{"speaker":"Anthony Kent","startTime":1408.05,"endTime":1411.77,"body":"someone calls in said they had"},{"speaker":"Anthony Kent","startTime":1408.05,"endTime":1411.77,"body":"an issue, and you know, they"},{"speaker":"Anthony Kent","startTime":1411.77,"endTime":1414.32,"body":"could see if an energy audit has"},{"speaker":"Anthony Kent","startTime":1411.77,"endTime":1414.32,"body":"been done in the past and what"},{"speaker":"Anthony Kent","startTime":1414.32,"endTime":1416.93,"body":"the results were, you know, talk"},{"speaker":"Anthony Kent","startTime":1414.32,"endTime":1416.93,"body":"to the member about that there's"},{"speaker":"Anthony Kent","startTime":1416.93,"endTime":1420.17,"body":"a million things to do. But for"},{"speaker":"Anthony Kent","startTime":1416.93,"endTime":1420.17,"body":"that one, we had to have the"},{"speaker":"Anthony Kent","startTime":1420.17,"endTime":1423.2,"body":"expertise to be able to get that"},{"speaker":"Anthony Kent","startTime":1420.17,"endTime":1423.2,"body":"data out. You know, sometimes"},{"speaker":"Anthony Kent","startTime":1423.2,"endTime":1425.87,"body":"the vendor can work with that."},{"speaker":"Anthony Kent","startTime":1423.2,"endTime":1425.87,"body":"It's just really having the"},{"speaker":"Anthony Kent","startTime":1425.99,"endTime":1429.41,"body":"bodies and the capabilities out"},{"speaker":"Anthony Kent","startTime":1425.99,"endTime":1429.41,"body":"there. It's hard for coops"},{"speaker":"Anthony Kent","startTime":1429.41,"endTime":1432.38,"body":"because I know a lot of coops"},{"speaker":"Anthony Kent","startTime":1429.41,"endTime":1432.38,"body":"they've got a single individual."},{"speaker":"Anthony Kent","startTime":1432.44,"endTime":1435.5,"body":"And I really don't know how they"},{"speaker":"Anthony Kent","startTime":1432.44,"endTime":1435.5,"body":"do they really need more"},{"speaker":"Anthony Kent","startTime":1435.5,"endTime":1436.07,"body":"support."},{"speaker":"Jesse Erickson","startTime":1436.25,"endTime":1439.31,"body":"Obviously, you"},{"speaker":"Jesse Erickson","startTime":1436.25,"endTime":1439.31,"body":"know, you have a plan for the"},{"speaker":"Jesse Erickson","startTime":1439.31,"endTime":1443.03,"body":"future with the technologies"},{"speaker":"Jesse Erickson","startTime":1439.31,"endTime":1443.03,"body":"that are out there you have a"},{"speaker":"Jesse Erickson","startTime":1443.03,"endTime":1446.45,"body":"very healthy conversation with"},{"speaker":"Jesse Erickson","startTime":1443.03,"endTime":1446.45,"body":"the vendors that you are already"},{"speaker":"Jesse Erickson","startTime":1446.45,"endTime":1449.72,"body":"partnered with. And you're"},{"speaker":"Jesse Erickson","startTime":1446.45,"endTime":1449.72,"body":"actually helping them innovate"},{"speaker":"Jesse Erickson","startTime":1449.72,"endTime":1453.05,"body":"based on use case. So that's"},{"speaker":"Jesse Erickson","startTime":1449.72,"endTime":1453.05,"body":"tremendous that you have that"},{"speaker":"Jesse Erickson","startTime":1453.05,"endTime":1454.25,"body":"open line of communication."},{"speaker":"Keith Hawkey","startTime":1454.28,"endTime":1457.46,"body":"I can already tell"},{"speaker":"Keith Hawkey","startTime":1454.28,"endTime":1457.46,"body":"you today just based on the the"},{"speaker":"Keith Hawkey","startTime":1457.46,"endTime":1460.79,"body":"IT leaders that that I work with"},{"speaker":"Keith Hawkey","startTime":1457.46,"endTime":1460.79,"body":"professionally, you're ahead of"},{"speaker":"Keith Hawkey","startTime":1460.79,"endTime":1465.83,"body":"the curve, for sure when it"},{"speaker":"Keith Hawkey","startTime":1460.79,"endTime":1465.83,"body":"comes to finding applicability,"},{"speaker":"Keith Hawkey","startTime":1466.07,"endTime":1469.31,"body":"with the artificial intelligence"},{"speaker":"Keith Hawkey","startTime":1466.07,"endTime":1469.31,"body":"tools that are available today"},{"speaker":"Keith Hawkey","startTime":1469.55,"endTime":1474.02,"body":"and having it land and make"},{"speaker":"Keith Hawkey","startTime":1469.55,"endTime":1474.02,"body":"impact quickly but safely as"},{"speaker":"Keith Hawkey","startTime":1474.02,"endTime":1477.14,"body":"well. You know, there are the"},{"speaker":"Keith Hawkey","startTime":1474.02,"endTime":1477.14,"body":"precautions that you're taking."},{"speaker":"Keith Hawkey","startTime":1477.23,"endTime":1481.58,"body":"And obviously you're achieving"},{"speaker":"Keith Hawkey","startTime":1477.23,"endTime":1481.58,"body":"results very quickly. I actually"},{"speaker":"Keith Hawkey","startTime":1481.61,"endTime":1485.15,"body":"learned a few tips and tricks"},{"speaker":"Keith Hawkey","startTime":1481.61,"endTime":1485.15,"body":"today just listening to you. So"},{"speaker":"Keith Hawkey","startTime":1485.15,"endTime":1489.44,"body":"I appreciate you sharing and I'm"},{"speaker":"Keith Hawkey","startTime":1485.15,"endTime":1489.44,"body":"sure it's valuable to the"},{"speaker":"Keith Hawkey","startTime":1489.44,"endTime":1494.06,"body":"audience's listening today as"},{"speaker":"Keith Hawkey","startTime":1489.44,"endTime":1494.06,"body":"well. Leading an IT team comes"},{"speaker":"Keith Hawkey","startTime":1494.06,"endTime":1498.17,"body":"with successes and it comes with"},{"speaker":"Keith Hawkey","startTime":1494.06,"endTime":1498.17,"body":"unexpected challenges. I'd love"},{"speaker":"Keith Hawkey","startTime":1498.17,"endTime":1501.8,"body":"to hear about successes, but I"},{"speaker":"Keith Hawkey","startTime":1498.17,"endTime":1501.8,"body":"actually I personally think that"},{"speaker":"Keith Hawkey","startTime":1501.89,"endTime":1507.02,"body":"the failures or the mismatched"},{"speaker":"Keith Hawkey","startTime":1501.89,"endTime":1507.02,"body":"expectations of of a certain"},{"speaker":"Keith Hawkey","startTime":1507.02,"endTime":1511.46,"body":"project going left or haywire, I"},{"speaker":"Keith Hawkey","startTime":1507.02,"endTime":1511.46,"body":"tend to find those more"},{"speaker":"Keith Hawkey","startTime":1511.46,"endTime":1515.72,"body":"interesting. And you learn from"},{"speaker":"Keith Hawkey","startTime":1511.46,"endTime":1515.72,"body":"failures. Do you have any"},{"speaker":"Keith Hawkey","startTime":1515.72,"endTime":1520.88,"body":"stories that where you had these"},{"speaker":"Keith Hawkey","startTime":1515.72,"endTime":1520.88,"body":"these grand ambitions about a"},{"speaker":"Keith Hawkey","startTime":1520.91,"endTime":1524.27,"body":"project that you were working on"},{"speaker":"Keith Hawkey","startTime":1520.91,"endTime":1524.27,"body":"that didn't quite pan out"},{"speaker":"Keith Hawkey","startTime":1524.3,"endTime":1525.95,"body":"exactly the way you'd planned?"},{"speaker":"Anthony Kent","startTime":1526.61,"endTime":1529.19,"body":"Unfortunately, we"},{"speaker":"Anthony Kent","startTime":1526.61,"endTime":1529.19,"body":"have several of those stories."},{"speaker":"Keith Hawkey","startTime":1529.31,"endTime":1531.17,"body":"Yeah, I wanted one"},{"speaker":"Keith Hawkey","startTime":1529.31,"endTime":1531.17,"body":"this morning?"},{"speaker":"Anthony Kent","startTime":1534.08,"endTime":1537.2,"body":"I'll be generic"},{"speaker":"Anthony Kent","startTime":1534.08,"endTime":1537.2,"body":"because this is a trend that we"},{"speaker":"Anthony Kent","startTime":1537.2,"endTime":1540.17,"body":"learned. And I mean, just, we're"},{"speaker":"Anthony Kent","startTime":1537.2,"endTime":1540.17,"body":"all learning. I mean, I've"},{"speaker":"Anthony Kent","startTime":1540.17,"endTime":1542.63,"body":"learned a lot in the last five"},{"speaker":"Anthony Kent","startTime":1540.17,"endTime":1542.63,"body":"years for counting, I've learned"},{"speaker":"Anthony Kent","startTime":1542.63,"endTime":1546.26,"body":"a tremendous amount. One thing"},{"speaker":"Anthony Kent","startTime":1542.63,"endTime":1546.26,"body":"early on, that we had a lot of"},{"speaker":"Anthony Kent","startTime":1546.26,"endTime":1550.31,"body":"issues with, with rolling out a"},{"speaker":"Anthony Kent","startTime":1546.26,"endTime":1550.31,"body":"new technology, or is basically"},{"speaker":"Anthony Kent","startTime":1550.31,"endTime":1555.2,"body":"just rolling that out on how we"},{"speaker":"Anthony Kent","startTime":1550.31,"endTime":1555.2,"body":"think it should be. And even if"},{"speaker":"Anthony Kent","startTime":1555.23,"endTime":1559.37,"body":"that was the best way, if you"},{"speaker":"Anthony Kent","startTime":1555.23,"endTime":1559.37,"body":"don't have end user buy in that"},{"speaker":"Anthony Kent","startTime":1559.4,"endTime":1563.63,"body":"solution is not going to work."},{"speaker":"Anthony Kent","startTime":1559.4,"endTime":1563.63,"body":"This isn't all me this is a lot"},{"speaker":"Anthony Kent","startTime":1563.63,"endTime":1566.6,"body":"of this is my folks, you know,"},{"speaker":"Anthony Kent","startTime":1563.63,"endTime":1566.6,"body":"one of the weaknesses we had,"},{"speaker":"Anthony Kent","startTime":1566.6,"endTime":1568.55,"body":"when I started, one of the"},{"speaker":"Anthony Kent","startTime":1566.6,"endTime":1568.55,"body":"things that was brought to my"},{"speaker":"Anthony Kent","startTime":1568.55,"endTime":1571.43,"body":"attention was the communication"},{"speaker":"Anthony Kent","startTime":1568.55,"endTime":1571.43,"body":"with IT department, you know, I"},{"speaker":"Anthony Kent","startTime":1571.43,"endTime":1574.43,"body":"was told basically, it needs to"},{"speaker":"Anthony Kent","startTime":1571.43,"endTime":1574.43,"body":"be better. And anyways, and"},{"speaker":"Anthony Kent","startTime":1574.43,"endTime":1576.89,"body":"that, that goes in all areas,"},{"speaker":"Anthony Kent","startTime":1574.43,"endTime":1576.89,"body":"that's us communicating with"},{"speaker":"Anthony Kent","startTime":1576.89,"endTime":1579.8,"body":"each other, and us"},{"speaker":"Anthony Kent","startTime":1576.89,"endTime":1579.8,"body":"communicating, you know, with"},{"speaker":"Anthony Kent","startTime":1580.01,"endTime":1584.69,"body":"the other folks for counting"},{"speaker":"Anthony Kent","startTime":1580.01,"endTime":1584.69,"body":"EMC. But we had a few instances"},{"speaker":"Anthony Kent","startTime":1584.69,"endTime":1588.44,"body":"where we rolled out a product,"},{"speaker":"Anthony Kent","startTime":1584.69,"endTime":1588.44,"body":"we went from the beginning to"},{"speaker":"Anthony Kent","startTime":1588.44,"endTime":1591.83,"body":"the end, and we didn't talk to"},{"speaker":"Anthony Kent","startTime":1588.44,"endTime":1591.83,"body":"the people using the product"},{"speaker":"Anthony Kent","startTime":1591.92,"endTime":1595.31,"body":"until the end. And I can tell"},{"speaker":"Anthony Kent","startTime":1591.92,"endTime":1595.31,"body":"you now, after doing it a few"},{"speaker":"Anthony Kent","startTime":1595.31,"endTime":1598.97,"body":"times, you never want to do. I"},{"speaker":"Anthony Kent","startTime":1595.31,"endTime":1598.97,"body":"mean, I guess there's probably"},{"speaker":"Anthony Kent","startTime":1598.97,"endTime":1601.82,"body":"an instance where you would, but"},{"speaker":"Anthony Kent","startTime":1598.97,"endTime":1601.82,"body":"you really need to get those"},{"speaker":"Anthony Kent","startTime":1601.82,"endTime":1605.03,"body":"folks involved at the beginning"},{"speaker":"Anthony Kent","startTime":1601.82,"endTime":1605.03,"body":"of the story at the beginning of"},{"speaker":"Anthony Kent","startTime":1605.03,"endTime":1609.32,"body":"the project. One, it just helps"},{"speaker":"Anthony Kent","startTime":1605.03,"endTime":1609.32,"body":"them buy into it either way,"},{"speaker":"Anthony Kent","startTime":1609.38,"endTime":1611.6,"body":"just being part of that"},{"speaker":"Anthony Kent","startTime":1609.38,"endTime":1611.6,"body":"conversation. You know, they"},{"speaker":"Anthony Kent","startTime":1611.6,"endTime":1614.36,"body":"felt like they've been heard,"},{"speaker":"Anthony Kent","startTime":1611.6,"endTime":1614.36,"body":"and they kind of understand why"},{"speaker":"Anthony Kent","startTime":1614.36,"endTime":1617.36,"body":"things are the way they are."},{"speaker":"Anthony Kent","startTime":1614.36,"endTime":1617.36,"body":"Almost every project that we do"},{"speaker":"Anthony Kent","startTime":1617.36,"endTime":1620.57,"body":"now, if it's something that"},{"speaker":"Anthony Kent","startTime":1617.36,"endTime":1620.57,"body":"we're rolling out to, you know,"},{"speaker":"Anthony Kent","startTime":1620.6,"endTime":1624.35,"body":"affects a group or a party, you"},{"speaker":"Anthony Kent","startTime":1620.6,"endTime":1624.35,"body":"know, not security, of course,"},{"speaker":"Anthony Kent","startTime":1624.35,"endTime":1626.72,"body":"but like rolling out a new"},{"speaker":"Anthony Kent","startTime":1624.35,"endTime":1626.72,"body":"product. So we did truck"},{"speaker":"Anthony Kent","startTime":1626.72,"endTime":1629.69,"body":"inspections, and this is now"},{"speaker":"Anthony Kent","startTime":1626.72,"endTime":1629.69,"body":"this is a success story. But"},{"speaker":"Anthony Kent","startTime":1629.99,"endTime":1633.44,"body":"it's because we've learned off"},{"speaker":"Anthony Kent","startTime":1629.99,"endTime":1633.44,"body":"of previous failures. But with"},{"speaker":"Anthony Kent","startTime":1633.92,"endTime":1637.19,"body":"truck inspections, we wanted to"},{"speaker":"Anthony Kent","startTime":1633.92,"endTime":1637.19,"body":"go from paper to digital, and"},{"speaker":"Anthony Kent","startTime":1637.19,"endTime":1640.4,"body":"also do stuff with that date"},{"speaker":"Anthony Kent","startTime":1637.19,"endTime":1640.4,"body":"instead of filing in the box and"},{"speaker":"Anthony Kent","startTime":1640.4,"endTime":1643.67,"body":"put it up in a storage room and"},{"speaker":"Anthony Kent","startTime":1640.4,"endTime":1643.67,"body":"never see it again, forever. One"},{"speaker":"Anthony Kent","startTime":1643.67,"endTime":1647.27,"body":"of my folks, Earl Moore, he's a"},{"speaker":"Anthony Kent","startTime":1643.67,"endTime":1647.27,"body":"system administrator, he got the"},{"speaker":"Anthony Kent","startTime":1647.27,"endTime":1649.43,"body":"folks at the very beginning and"},{"speaker":"Anthony Kent","startTime":1647.27,"endTime":1649.43,"body":"said, you know, how do you"},{"speaker":"Anthony Kent","startTime":1649.43,"endTime":1651.86,"body":"envision this? How do you see"},{"speaker":"Anthony Kent","startTime":1649.43,"endTime":1651.86,"body":"this? He would meet with those"},{"speaker":"Anthony Kent","startTime":1651.86,"endTime":1654.02,"body":"folks, like every two weeks"},{"speaker":"Anthony Kent","startTime":1651.86,"endTime":1654.02,"body":"every month, you know, sometimes"},{"speaker":"Anthony Kent","startTime":1654.02,"endTime":1657.71,"body":"there's a little bit of a lag,"},{"speaker":"Anthony Kent","startTime":1654.02,"endTime":1657.71,"body":"and, you know, other projects go"},{"speaker":"Anthony Kent","startTime":1657.71,"endTime":1661.4,"body":"on. But with having all the"},{"speaker":"Anthony Kent","startTime":1657.71,"endTime":1661.4,"body":"people involved in that"},{"speaker":"Anthony Kent","startTime":1661.4,"endTime":1665.45,"body":"conversation, this has been a"},{"speaker":"Anthony Kent","startTime":1661.4,"endTime":1665.45,"body":"very successful transition, I"},{"speaker":"Anthony Kent","startTime":1665.45,"endTime":1669.17,"body":"was told up front, that this is"},{"speaker":"Anthony Kent","startTime":1665.45,"endTime":1669.17,"body":"not going to work, it's too hard"},{"speaker":"Anthony Kent","startTime":1669.2,"endTime":1671.87,"body":"to go from a piece of paper to"},{"speaker":"Anthony Kent","startTime":1669.2,"endTime":1671.87,"body":"an iPad, because there's too"},{"speaker":"Anthony Kent","startTime":1671.87,"endTime":1675.05,"body":"many categories. And you know,"},{"speaker":"Anthony Kent","startTime":1671.87,"endTime":1675.05,"body":"all this, we actually made the"},{"speaker":"Anthony Kent","startTime":1675.05,"endTime":1679.04,"body":"process better, it's easier,"},{"speaker":"Anthony Kent","startTime":1675.05,"endTime":1679.04,"body":"like the folks, and since we got"},{"speaker":"Anthony Kent","startTime":1679.04,"endTime":1681.35,"body":"them involved, it's not only"},{"speaker":"Anthony Kent","startTime":1679.04,"endTime":1681.35,"body":"that, I mean, we built a good"},{"speaker":"Anthony Kent","startTime":1681.35,"endTime":1684.14,"body":"product, but you know, having"},{"speaker":"Anthony Kent","startTime":1681.35,"endTime":1684.14,"body":"them involved and listen to"},{"speaker":"Anthony Kent","startTime":1684.14,"endTime":1687.65,"body":"them, the guys, you know, they"},{"speaker":"Anthony Kent","startTime":1684.14,"endTime":1687.65,"body":"think it's a better solution,"},{"speaker":"Anthony Kent","startTime":1687.68,"endTime":1690.17,"body":"like outside of all the extra"},{"speaker":"Anthony Kent","startTime":1687.68,"endTime":1690.17,"body":"stuff we got out of it. For"},{"speaker":"Anthony Kent","startTime":1690.17,"endTime":1692.66,"body":"them, it's easier to do it on"},{"speaker":"Anthony Kent","startTime":1690.17,"endTime":1692.66,"body":"the iPad than it is to do it on"},{"speaker":"Anthony Kent","startTime":1692.66,"endTime":1695.81,"body":"a piece of paper. But we've had"},{"speaker":"Anthony Kent","startTime":1692.66,"endTime":1695.81,"body":"several instances where, you"},{"speaker":"Anthony Kent","startTime":1695.81,"endTime":1698.87,"body":"know, we built that product"},{"speaker":"Anthony Kent","startTime":1695.81,"endTime":1698.87,"body":"without, you know, speaking with"},{"speaker":"Anthony Kent","startTime":1698.87,"endTime":1702.23,"body":"folks. And the end, either we'd"},{"speaker":"Anthony Kent","startTime":1698.87,"endTime":1702.23,"body":"get very little feedback,"},{"speaker":"Anthony Kent","startTime":1702.26,"endTime":1704.33,"body":"basically what would happen was"},{"speaker":"Anthony Kent","startTime":1702.26,"endTime":1704.33,"body":"we get folks that wouldn't use a"},{"speaker":"Anthony Kent","startTime":1704.33,"endTime":1709.43,"body":"product. So you know, we'd spend"},{"speaker":"Anthony Kent","startTime":1704.33,"endTime":1709.43,"body":"20-40 hours even more working on"},{"speaker":"Anthony Kent","startTime":1709.43,"endTime":1713.45,"body":"a project, there's no one using"},{"speaker":"Anthony Kent","startTime":1709.43,"endTime":1713.45,"body":"that. And I can tell you from a"},{"speaker":"Anthony Kent","startTime":1713.45,"endTime":1716.87,"body":"person that works in IT, there"},{"speaker":"Anthony Kent","startTime":1713.45,"endTime":1716.87,"body":"is nothing more disheartening to"},{"speaker":"Anthony Kent","startTime":1716.87,"endTime":1721.01,"body":"me or to the folks I work with,"},{"speaker":"Anthony Kent","startTime":1716.87,"endTime":1721.01,"body":"is building, you know, working"},{"speaker":"Anthony Kent","startTime":1721.01,"endTime":1723.56,"body":"your butt off, and getting a"},{"speaker":"Anthony Kent","startTime":1721.01,"endTime":1723.56,"body":"product out there. And for it"},{"speaker":"Anthony Kent","startTime":1723.56,"endTime":1727.61,"body":"not to be you, that really,"},{"speaker":"Anthony Kent","startTime":1723.56,"endTime":1727.61,"body":"really hurts hurts the soul. You"},{"speaker":"Anthony Kent","startTime":1727.61,"endTime":1729.74,"body":"know, a lot of that was our own"},{"speaker":"Anthony Kent","startTime":1727.61,"endTime":1729.74,"body":"doing a lot of that was my own"},{"speaker":"Anthony Kent","startTime":1729.74,"endTime":1733.76,"body":"doing. And we've learned to just"},{"speaker":"Anthony Kent","startTime":1729.74,"endTime":1733.76,"body":"basically incorporate the folks"},{"speaker":"Anthony Kent","startTime":1734.03,"endTime":1736.46,"body":"cannot stress the importance of"},{"speaker":"Anthony Kent","startTime":1734.03,"endTime":1736.46,"body":"that you have to be that."},{"speaker":"Jesse Erickson","startTime":1736.72,"endTime":1740.02,"body":"You put the"},{"speaker":"Jesse Erickson","startTime":1736.72,"endTime":1740.02,"body":"human touch on technology. And"},{"speaker":"Jesse Erickson","startTime":1740.02,"endTime":1742.75,"body":"really what you did is"},{"speaker":"Jesse Erickson","startTime":1740.02,"endTime":1742.75,"body":"leadership one on one, right? So"},{"speaker":"Jesse Erickson","startTime":1742.75,"endTime":1746.56,"body":"you create buy in with the end"},{"speaker":"Jesse Erickson","startTime":1742.75,"endTime":1746.56,"body":"user. And so, I mean once that"},{"speaker":"Jesse Erickson","startTime":1746.56,"endTime":1750.34,"body":"once you have that almost every"},{"speaker":"Jesse Erickson","startTime":1746.56,"endTime":1750.34,"body":"plan you put in place will"},{"speaker":"Jesse Erickson","startTime":1750.34,"endTime":1753.97,"body":"execute, you know. So that's a"},{"speaker":"Jesse Erickson","startTime":1750.34,"endTime":1753.97,"body":"tremendous that you're able to"},{"speaker":"Jesse Erickson","startTime":1754.0,"endTime":1757.78,"body":"have that foresight to be able"},{"speaker":"Jesse Erickson","startTime":1754.0,"endTime":1757.78,"body":"to add to the leadership"},{"speaker":"Jesse Erickson","startTime":1757.78,"endTime":1761.68,"body":"challenge to onboarding new"},{"speaker":"Jesse Erickson","startTime":1757.78,"endTime":1761.68,"body":"technologies. Looking ahead,"},{"speaker":"Jesse Erickson","startTime":1761.68,"endTime":1764.44,"body":"though, you know, without"},{"speaker":"Jesse Erickson","startTime":1761.68,"endTime":1764.44,"body":"talking about AI, because I know"},{"speaker":"Jesse Erickson","startTime":1764.44,"endTime":1768.16,"body":"that you guys are getting ready"},{"speaker":"Jesse Erickson","startTime":1764.44,"endTime":1768.16,"body":"to roll it but looking ahead and"},{"speaker":"Jesse Erickson","startTime":1768.22,"endTime":1772.15,"body":"and you can look at the OT space"},{"speaker":"Jesse Erickson","startTime":1768.22,"endTime":1772.15,"body":"and the IoT space. You know,"},{"speaker":"Jesse Erickson","startTime":1772.18,"endTime":1775.78,"body":"what technology trends or"},{"speaker":"Jesse Erickson","startTime":1772.18,"endTime":1775.78,"body":"innovations are you kind of most"},{"speaker":"Jesse Erickson","startTime":1775.78,"endTime":1776.5,"body":"excited for?"},{"speaker":"Anthony Kent","startTime":1777.2,"endTime":1781.01,"body":"OT is moving at a"},{"speaker":"Anthony Kent","startTime":1777.2,"endTime":1781.01,"body":"blistering speed, maybe for the"},{"speaker":"Anthony Kent","startTime":1781.01,"endTime":1783.14,"body":"large organizations that are"},{"speaker":"Anthony Kent","startTime":1781.01,"endTime":1783.14,"body":"already there. But for a lot of"},{"speaker":"Anthony Kent","startTime":1783.14,"endTime":1786.23,"body":"us smaller organizations, you"},{"speaker":"Anthony Kent","startTime":1783.14,"endTime":1786.23,"body":"know, at first it was just"},{"speaker":"Anthony Kent","startTime":1786.23,"endTime":1789.23,"body":"getting kind of like remote"},{"speaker":"Anthony Kent","startTime":1786.23,"endTime":1789.23,"body":"connectivity, being able to"},{"speaker":"Anthony Kent","startTime":1789.23,"endTime":1792.32,"body":"remotely control something or"},{"speaker":"Anthony Kent","startTime":1789.23,"endTime":1792.32,"body":"turn something off, you know,"},{"speaker":"Anthony Kent","startTime":1792.92,"endTime":1796.34,"body":"back feed an area or disable a"},{"speaker":"Anthony Kent","startTime":1792.92,"endTime":1796.34,"body":"circuit so people can safely"},{"speaker":"Anthony Kent","startTime":1796.34,"endTime":1799.25,"body":"work on it. You know, that's"},{"speaker":"Anthony Kent","startTime":1796.34,"endTime":1799.25,"body":"decades old at this point, you"},{"speaker":"Anthony Kent","startTime":1799.25,"endTime":1801.08,"body":"know, people were looking,"},{"speaker":"Anthony Kent","startTime":1799.25,"endTime":1801.08,"body":"they're wanting to get analytics"},{"speaker":"Anthony Kent","startTime":1801.08,"endTime":1804.35,"body":"or wanting to know is this phase"},{"speaker":"Anthony Kent","startTime":1801.08,"endTime":1804.35,"body":"out of balance, you know, as you"},{"speaker":"Anthony Kent","startTime":1804.35,"endTime":1807.53,"body":"know, what's the boat is looked"},{"speaker":"Anthony Kent","startTime":1804.35,"endTime":1807.53,"body":"like now online. So really what"},{"speaker":"Anthony Kent","startTime":1807.53,"endTime":1810.26,"body":"you start to see with the OT"},{"speaker":"Anthony Kent","startTime":1807.53,"endTime":1810.26,"body":"environment, this is kind of"},{"speaker":"Anthony Kent","startTime":1810.26,"endTime":1812.9,"body":"getting to the grid, but you'd"},{"speaker":"Anthony Kent","startTime":1810.26,"endTime":1812.9,"body":"see a lot of stuff at the"},{"speaker":"Anthony Kent","startTime":1812.9,"endTime":1816.32,"body":"substation. And what we're doing"},{"speaker":"Anthony Kent","startTime":1812.9,"endTime":1816.32,"body":"now is we're actually going down"},{"speaker":"Anthony Kent","startTime":1816.35,"endTime":1818.87,"body":"the distribution line, we're,"},{"speaker":"Anthony Kent","startTime":1816.35,"endTime":1818.87,"body":"you know, we've got all the"},{"speaker":"Anthony Kent","startTime":1818.87,"endTime":1821.45,"body":"analytics out of what we want"},{"speaker":"Anthony Kent","startTime":1818.87,"endTime":1821.45,"body":"out the substation, and there's"},{"speaker":"Anthony Kent","startTime":1821.45,"endTime":1823.73,"body":"some, you know, we're still"},{"speaker":"Anthony Kent","startTime":1821.45,"endTime":1823.73,"body":"working on but we want to get"},{"speaker":"Anthony Kent","startTime":1823.76,"endTime":1826.19,"body":"more analytics, we want to go"},{"speaker":"Anthony Kent","startTime":1823.76,"endTime":1826.19,"body":"down, you know, where the"},{"speaker":"Anthony Kent","startTime":1826.19,"endTime":1829.1,"body":"members that are the consumers"},{"speaker":"Anthony Kent","startTime":1826.19,"endTime":1829.1,"body":"at and see what the, you know,"},{"speaker":"Anthony Kent","startTime":1829.1,"endTime":1831.83,"body":"the voltage is like, you know,"},{"speaker":"Anthony Kent","startTime":1829.1,"endTime":1831.83,"body":"what's the load, like, on their"},{"speaker":"Anthony Kent","startTime":1831.83,"endTime":1834.35,"body":"lines, we don't roll out"},{"speaker":"Anthony Kent","startTime":1831.83,"endTime":1834.35,"body":"something that doesn't have"},{"speaker":"Anthony Kent","startTime":1834.35,"endTime":1837.38,"body":"communications or connectivity."},{"speaker":"Anthony Kent","startTime":1834.35,"endTime":1837.38,"body":"Now, you know, back in the day,"},{"speaker":"Anthony Kent","startTime":1837.38,"endTime":1841.1,"body":"they would just roll something"},{"speaker":"Anthony Kent","startTime":1837.38,"endTime":1841.1,"body":"out, or recloser a breaker, and"},{"speaker":"Anthony Kent","startTime":1841.13,"endTime":1843.32,"body":"they wouldn't have no"},{"speaker":"Anthony Kent","startTime":1841.13,"endTime":1843.32,"body":"connectivity to physically go"},{"speaker":"Anthony Kent","startTime":1843.32,"endTime":1846.38,"body":"there, you know, and make those"},{"speaker":"Anthony Kent","startTime":1843.32,"endTime":1846.38,"body":"changes. Now, you know,"},{"speaker":"Anthony Kent","startTime":1846.38,"endTime":1849.17,"body":"obviously, you can still do that"},{"speaker":"Anthony Kent","startTime":1846.38,"endTime":1849.17,"body":"you can physically go there. But"},{"speaker":"Anthony Kent","startTime":1849.17,"endTime":1851.87,"body":"we want to be able to do it from"},{"speaker":"Anthony Kent","startTime":1849.17,"endTime":1851.87,"body":"the office, because it reduces,"},{"speaker":"Anthony Kent","startTime":1851.9,"endTime":1854.27,"body":"you know, our response time."},{"speaker":"Anthony Kent","startTime":1851.9,"endTime":1854.27,"body":"And, you know, one of the"},{"speaker":"Anthony Kent","startTime":1854.27,"endTime":1856.34,"body":"biggest things, you know, with"},{"speaker":"Anthony Kent","startTime":1854.27,"endTime":1856.34,"body":"coops, you know, we want"},{"speaker":"Anthony Kent","startTime":1856.58,"endTime":1859.7,"body":"affordable, safe, reliable"},{"speaker":"Anthony Kent","startTime":1856.58,"endTime":1859.7,"body":"energy. And you know, the"},{"speaker":"Anthony Kent","startTime":1859.7,"endTime":1862.43,"body":"reliability comes into that we"},{"speaker":"Anthony Kent","startTime":1859.7,"endTime":1862.43,"body":"want to, you know, if there is"},{"speaker":"Anthony Kent","startTime":1862.43,"endTime":1864.47,"body":"an issue, we want to get the"},{"speaker":"Anthony Kent","startTime":1862.43,"endTime":1864.47,"body":"power back on as soon as"},{"speaker":"Anthony Kent","startTime":1864.47,"endTime":1868.58,"body":"possible, there's a lot of talk"},{"speaker":"Anthony Kent","startTime":1864.47,"endTime":1868.58,"body":"of OT versus it. And a lot of"},{"speaker":"Anthony Kent","startTime":1868.58,"endTime":1871.76,"body":"people probably won't agree with"},{"speaker":"Anthony Kent","startTime":1868.58,"endTime":1871.76,"body":"this, but the way I look at it,"},{"speaker":"Anthony Kent","startTime":1871.76,"endTime":1874.43,"body":"you're either going to do this"},{"speaker":"Anthony Kent","startTime":1871.76,"endTime":1874.43,"body":"down the road, I don't, this is"},{"speaker":"Anthony Kent","startTime":1874.43,"endTime":1876.29,"body":"one of those things where it's"},{"speaker":"Anthony Kent","startTime":1874.43,"endTime":1876.29,"body":"kind of like the cloud and AI,"},{"speaker":"Anthony Kent","startTime":1876.29,"endTime":1878.81,"body":"like, there's, there's no going"},{"speaker":"Anthony Kent","startTime":1876.29,"endTime":1878.81,"body":"backwards, there's only going"},{"speaker":"Anthony Kent","startTime":1878.81,"endTime":1882.68,"body":"forwards, and the engineers are"},{"speaker":"Anthony Kent","startTime":1878.81,"endTime":1882.68,"body":"wanting more data analytics, you"},{"speaker":"Anthony Kent","startTime":1882.68,"endTime":1885.44,"body":"know, everyone's wanting more"},{"speaker":"Anthony Kent","startTime":1882.68,"endTime":1885.44,"body":"analytics out of these ot"},{"speaker":"Anthony Kent","startTime":1885.44,"endTime":1888.38,"body":"systems. So it's either, you're"},{"speaker":"Anthony Kent","startTime":1885.44,"endTime":1888.38,"body":"gonna have to build that"},{"speaker":"Anthony Kent","startTime":1888.38,"endTime":1891.32,"body":"connection into your IT network,"},{"speaker":"Anthony Kent","startTime":1888.38,"endTime":1891.32,"body":"or you're gonna have to put"},{"speaker":"Anthony Kent","startTime":1891.32,"endTime":1894.05,"body":"somewhat like an IT product over"},{"speaker":"Anthony Kent","startTime":1891.32,"endTime":1894.05,"body":"in your ot environment,"},{"speaker":"Anthony Kent","startTime":1894.32,"endTime":1897.17,"body":"everyone's got to figure that"},{"speaker":"Anthony Kent","startTime":1894.32,"endTime":1897.17,"body":"out on their own, the OT network"},{"speaker":"Anthony Kent","startTime":1897.17,"endTime":1899.81,"body":"that used to be just kind of"},{"speaker":"Anthony Kent","startTime":1897.17,"endTime":1899.81,"body":"like the, for us, that'd be like"},{"speaker":"Anthony Kent","startTime":1899.81,"endTime":1902.06,"body":"the SCADA devices, and maybe one"},{"speaker":"Anthony Kent","startTime":1899.81,"endTime":1902.06,"body":"server and a couple of"},{"speaker":"Anthony Kent","startTime":1902.06,"endTime":1905.3,"body":"workstations that could access"},{"speaker":"Anthony Kent","startTime":1902.06,"endTime":1905.3,"body":"it, that is, the old days, like"},{"speaker":"Anthony Kent","startTime":1905.3,"endTime":1907.34,"body":"things are moving forward,"},{"speaker":"Anthony Kent","startTime":1905.3,"endTime":1907.34,"body":"there's a lot more servers, a"},{"speaker":"Anthony Kent","startTime":1907.34,"endTime":1909.38,"body":"lot more systems in place."},{"speaker":"Jesse Erickson","startTime":1909.91,"endTime":1912.76,"body":"One of the"},{"speaker":"Jesse Erickson","startTime":1909.91,"endTime":1912.76,"body":"things that I'm always conscious"},{"speaker":"Jesse Erickson","startTime":1912.76,"endTime":1915.88,"body":"of is just like critical"},{"speaker":"Jesse Erickson","startTime":1912.76,"endTime":1915.88,"body":"infrastructure, you know, we"},{"speaker":"Jesse Erickson","startTime":1915.88,"endTime":1918.25,"body":"live in a dynamic world, and"},{"speaker":"Jesse Erickson","startTime":1915.88,"endTime":1918.25,"body":"there's there's state and"},{"speaker":"Jesse Erickson","startTime":1918.25,"endTime":1921.79,"body":"non-state actors all over the"},{"speaker":"Jesse Erickson","startTime":1918.25,"endTime":1921.79,"body":"place, we have our grid, you"},{"speaker":"Jesse Erickson","startTime":1921.79,"endTime":1925.78,"body":"know, is the lifeblood to our"},{"speaker":"Jesse Erickson","startTime":1921.79,"endTime":1925.78,"body":"way of life. And so seeing these"},{"speaker":"Jesse Erickson","startTime":1925.78,"endTime":1929.68,"body":"technologies, decrease the"},{"speaker":"Jesse Erickson","startTime":1925.78,"endTime":1929.68,"body":"likelihood of any, you know,"},{"speaker":"Jesse Erickson","startTime":1929.71,"endTime":1932.98,"body":"significant issues with it is"},{"speaker":"Jesse Erickson","startTime":1929.71,"endTime":1932.98,"body":"kind of what I'm keep paying"},{"speaker":"Jesse Erickson","startTime":1932.98,"endTime":1933.67,"body":"attention to."},{"speaker":"Anthony Kent","startTime":1933.97,"endTime":1936.4,"body":"Unfortunately,"},{"speaker":"Anthony Kent","startTime":1933.97,"endTime":1936.4,"body":"either if whether you're opening"},{"speaker":"Anthony Kent","startTime":1936.4,"endTime":1940.57,"body":"a hole to the IT network, or"},{"speaker":"Anthony Kent","startTime":1936.4,"endTime":1940.57,"body":"you're putting another system in"},{"speaker":"Anthony Kent","startTime":1940.57,"endTime":1943.54,"body":"your OT, you're adding risk to"},{"speaker":"Anthony Kent","startTime":1940.57,"endTime":1943.54,"body":"that environment, you can't"},{"speaker":"Anthony Kent","startTime":1943.54,"endTime":1946.18,"body":"eliminate it, you can mitigate"},{"speaker":"Anthony Kent","startTime":1943.54,"endTime":1946.18,"body":"it, but you're gonna add risk,"},{"speaker":"Anthony Kent","startTime":1946.39,"endTime":1948.28,"body":"you know, and you what you want"},{"speaker":"Anthony Kent","startTime":1946.39,"endTime":1948.28,"body":"to do is you just want to reduce"},{"speaker":"Anthony Kent","startTime":1948.28,"endTime":1951.28,"body":"that the best you can. I love"},{"speaker":"Anthony Kent","startTime":1948.28,"endTime":1951.28,"body":"the fundamentals. Like I know,"},{"speaker":"Anthony Kent","startTime":1951.28,"endTime":1954.46,"body":"there's a lot of tools out there"},{"speaker":"Anthony Kent","startTime":1951.28,"endTime":1954.46,"body":"and stuff. But you know, if you"},{"speaker":"Anthony Kent","startTime":1954.46,"endTime":1958.27,"body":"look at like the Purdue model,"},{"speaker":"Anthony Kent","startTime":1954.46,"endTime":1958.27,"body":"or the NIST guidance on the OT"},{"speaker":"Anthony Kent","startTime":1958.27,"endTime":1961.45,"body":"environment, like I would always"},{"speaker":"Anthony Kent","startTime":1958.27,"endTime":1961.45,"body":"recommend anyone starting there"},{"speaker":"Anthony Kent","startTime":1961.45,"endTime":1965.47,"body":"and in any application, use that"},{"speaker":"Anthony Kent","startTime":1961.45,"endTime":1965.47,"body":"guidance to put that system in"},{"speaker":"Anthony Kent","startTime":1965.47,"endTime":1968.41,"body":"place. Once you get the"},{"speaker":"Anthony Kent","startTime":1965.47,"endTime":1968.41,"body":"fundamentals, then look at the"},{"speaker":"Anthony Kent","startTime":1968.41,"endTime":1971.02,"body":"other tools that can help you"},{"speaker":"Anthony Kent","startTime":1968.41,"endTime":1971.02,"body":"out. And I'll say this, there"},{"speaker":"Anthony Kent","startTime":1971.02,"endTime":1975.04,"body":"are a lot of new tools coming"},{"speaker":"Anthony Kent","startTime":1971.02,"endTime":1975.04,"body":"out for the OT environment. And"},{"speaker":"Anthony Kent","startTime":1975.04,"endTime":1978.46,"body":"matter of fact, we're most of"},{"speaker":"Anthony Kent","startTime":1975.04,"endTime":1978.46,"body":"the co-ops in North Carolina"},{"speaker":"Anthony Kent","startTime":1978.49,"endTime":1982.69,"body":"have been working together with"},{"speaker":"Anthony Kent","startTime":1978.49,"endTime":1982.69,"body":"our statewide organization NCMC."},{"speaker":"Anthony Kent","startTime":1983.08,"endTime":1986.11,"body":"And we're applying for grant"},{"speaker":"Anthony Kent","startTime":1983.08,"endTime":1986.11,"body":"money to get some OT tools."},{"speaker":"Keith Hawkey","startTime":1986.69,"endTime":1990.11,"body":"The convergence of"},{"speaker":"Keith Hawkey","startTime":1986.69,"endTime":1990.11,"body":"IT and OT are going to"},{"speaker":"Keith Hawkey","startTime":1990.11,"endTime":1995.75,"body":"dramatically impact the security"},{"speaker":"Keith Hawkey","startTime":1990.11,"endTime":1995.75,"body":"concerns going forward for for"},{"speaker":"Keith Hawkey","startTime":1995.75,"endTime":1999.71,"body":"every organization sounds like"},{"speaker":"Keith Hawkey","startTime":1995.75,"endTime":1999.71,"body":"there, there isn't an an easy"},{"speaker":"Keith Hawkey","startTime":1999.71,"endTime":2003.79,"body":"way to implement efficiency,"},{"speaker":"Keith Hawkey","startTime":1999.71,"endTime":2003.79,"body":"whether you're bringing OT into"},{"speaker":"Keith Hawkey","startTime":2003.79,"endTime":2010.12,"body":"IT or IT into OT without very"},{"speaker":"Keith Hawkey","startTime":2003.79,"endTime":2010.12,"body":"consciously considering the"},{"speaker":"Keith Hawkey","startTime":2010.51,"endTime":2014.74,"body":"potential threat landscape as"},{"speaker":"Keith Hawkey","startTime":2010.51,"endTime":2014.74,"body":"you do this. I've learned a lot"},{"speaker":"Keith Hawkey","startTime":2014.77,"endTime":2019.33,"body":"Anthony, during this podcast, I"},{"speaker":"Keith Hawkey","startTime":2014.77,"endTime":2019.33,"body":"can probably say the same for"},{"speaker":"Keith Hawkey","startTime":2019.33,"endTime":2023.89,"body":"Jesse. In closing here. One"},{"speaker":"Keith Hawkey","startTime":2019.33,"endTime":2023.89,"body":"thing that we like to do is if"},{"speaker":"Keith Hawkey","startTime":2023.89,"endTime":2029.32,"body":"you could send a message out to"},{"speaker":"Keith Hawkey","startTime":2023.89,"endTime":2029.32,"body":"an IT leader, you know, fresh on"},{"speaker":"Keith Hawkey","startTime":2029.32,"endTime":2033.85,"body":"the job, what message would you"},{"speaker":"Keith Hawkey","startTime":2029.32,"endTime":2033.85,"body":"send to them? What's an"},{"speaker":"Keith Hawkey","startTime":2033.85,"endTime":2039.73,"body":"important tenant you live by, or"},{"speaker":"Keith Hawkey","startTime":2033.85,"endTime":2039.73,"body":"something that you learned that"},{"speaker":"Keith Hawkey","startTime":2040.18,"endTime":2043.51,"body":"is applicable to any IT leader"},{"speaker":"Keith Hawkey","startTime":2040.18,"endTime":2043.51,"body":"that's looking to make an"},{"speaker":"Keith Hawkey","startTime":2043.51,"endTime":2044.02,"body":"impact?"},{"speaker":"Anthony Kent","startTime":2044.0,"endTime":2047.45,"body":"What I would say"},{"speaker":"Anthony Kent","startTime":2044.0,"endTime":2047.45,"body":"is sometimes, and everyone"},{"speaker":"Anthony Kent","startTime":2047.63,"endTime":2050.39,"body":"that's in IT listening knows"},{"speaker":"Anthony Kent","startTime":2047.63,"endTime":2050.39,"body":"that this job, and doesn't"},{"speaker":"Anthony Kent","startTime":2050.39,"endTime":2053.93,"body":"matter what your role is, it can"},{"speaker":"Anthony Kent","startTime":2050.39,"endTime":2053.93,"body":"be overwhelming. Honestly, I"},{"speaker":"Anthony Kent","startTime":2053.93,"endTime":2056.06,"body":"know cybersecurity has been out"},{"speaker":"Anthony Kent","startTime":2053.93,"endTime":2056.06,"body":"there but a lot of it's"},{"speaker":"Anthony Kent","startTime":2056.39,"endTime":2060.08,"body":"relatively new to a lot of folks"},{"speaker":"Anthony Kent","startTime":2056.39,"endTime":2060.08,"body":"in the industry. A lot of the"},{"speaker":"Anthony Kent","startTime":2060.11,"endTime":2063.17,"body":"changes that have in there, the"},{"speaker":"Anthony Kent","startTime":2060.11,"endTime":2063.17,"body":"changes are coming drastically."},{"speaker":"Anthony Kent","startTime":2063.41,"endTime":2065.75,"body":"Try not to get overwhelmed and"},{"speaker":"Anthony Kent","startTime":2063.41,"endTime":2065.75,"body":"think about all the things that"},{"speaker":"Anthony Kent","startTime":2065.75,"endTime":2067.58,"body":"you're not doing that you"},{"speaker":"Anthony Kent","startTime":2065.75,"endTime":2067.58,"body":"shouldn't be doing or you feel"},{"speaker":"Anthony Kent","startTime":2067.58,"endTime":2070.49,"body":"you should be doing. Focus on"},{"speaker":"Anthony Kent","startTime":2067.58,"endTime":2070.49,"body":"improving. Like, you know,"},{"speaker":"Anthony Kent","startTime":2070.49,"endTime":2073.46,"body":"you're after you're being better"},{"speaker":"Anthony Kent","startTime":2070.49,"endTime":2073.46,"body":"than you were last year. You"},{"speaker":"Anthony Kent","startTime":2073.46,"endTime":2076.22,"body":"know, you can't tackle these"},{"speaker":"Anthony Kent","startTime":2073.46,"endTime":2076.22,"body":"things overnight. A lot of these"},{"speaker":"Anthony Kent","startTime":2076.22,"endTime":2080.33,"body":"projects can take, some of them"},{"speaker":"Anthony Kent","startTime":2076.22,"endTime":2080.33,"body":"can take years to get to. And I"},{"speaker":"Anthony Kent","startTime":2080.33,"endTime":2082.73,"body":"would just say you know, try not"},{"speaker":"Anthony Kent","startTime":2080.33,"endTime":2082.73,"body":"to get overwhelmed, break things"},{"speaker":"Anthony Kent","startTime":2082.73,"endTime":2086.9,"body":"down into smaller bites where"},{"speaker":"Anthony Kent","startTime":2082.73,"endTime":2086.9,"body":"you can handle and just focus on"},{"speaker":"Anthony Kent","startTime":2086.93,"endTime":2090.83,"body":"being better, whether that's"},{"speaker":"Anthony Kent","startTime":2086.93,"endTime":2090.83,"body":"with security, or technology,"},{"speaker":"Anthony Kent","startTime":2090.86,"endTime":2093.71,"body":"you know, being better than you"},{"speaker":"Anthony Kent","startTime":2090.86,"endTime":2093.71,"body":"were last year. Just Just keep"},{"speaker":"Anthony Kent","startTime":2093.71,"endTime":2097.22,"body":"moving along. We're all human."},{"speaker":"Anthony Kent","startTime":2093.71,"endTime":2097.22,"body":"We all make mistakes. You know,"},{"speaker":"Anthony Kent","startTime":2097.25,"endTime":2099.47,"body":"all we can do is just try to be"},{"speaker":"Anthony Kent","startTime":2097.25,"endTime":2099.47,"body":"better than you know the next"},{"speaker":"Anthony Kent","startTime":2099.47,"endTime":2101.9,"body":"year. I do have something I"},{"speaker":"Anthony Kent","startTime":2099.47,"endTime":2101.9,"body":"would like push the folks"},{"speaker":"Anthony Kent","startTime":2101.9,"endTime":2105.56,"body":"outside IT that I think is"},{"speaker":"Anthony Kent","startTime":2101.9,"endTime":2105.56,"body":"important to the industry. And"},{"speaker":"Anthony Kent","startTime":2105.56,"endTime":2108.08,"body":"this is really to like the CEOs"},{"speaker":"Anthony Kent","startTime":2105.56,"endTime":2108.08,"body":"and the senior leaders"},{"speaker":"Anthony Kent","startTime":2108.11,"endTime":2111.02,"body":"leadership is, you know, as I've"},{"speaker":"Anthony Kent","startTime":2108.11,"endTime":2111.02,"body":"mentioned, a lot of these"},{"speaker":"Anthony Kent","startTime":2111.02,"endTime":2114.32,"body":"co-ops, they can have a single"},{"speaker":"Anthony Kent","startTime":2111.02,"endTime":2114.32,"body":"person, I've met a lot of these"},{"speaker":"Anthony Kent","startTime":2114.32,"endTime":2117.32,"body":"folks, I have been one of these,"},{"speaker":"Anthony Kent","startTime":2114.32,"endTime":2117.32,"body":"where I was the only person, you"},{"speaker":"Anthony Kent","startTime":2117.32,"endTime":2121.73,"body":"know, in IT at the organization."},{"speaker":"Anthony Kent","startTime":2117.32,"endTime":2121.73,"body":"And as good as these people can"},{"speaker":"Anthony Kent","startTime":2121.73,"endTime":2124.37,"body":"be, like, there's no way they're"},{"speaker":"Anthony Kent","startTime":2121.73,"endTime":2124.37,"body":"doing all the fundamentals,"},{"speaker":"Anthony Kent","startTime":2124.37,"endTime":2127.22,"body":"there's no way that they're"},{"speaker":"Anthony Kent","startTime":2124.37,"endTime":2127.22,"body":"doing least privileged across"},{"speaker":"Anthony Kent","startTime":2127.22,"endTime":2130.61,"body":"all systems, there's no way that"},{"speaker":"Anthony Kent","startTime":2127.22,"endTime":2130.61,"body":"they're patching every system."},{"speaker":"Anthony Kent","startTime":2131.48,"endTime":2135.38,"body":"You know, zero trust, you know,"},{"speaker":"Anthony Kent","startTime":2131.48,"endTime":2135.38,"body":"they could maybe take a stab at"},{"speaker":"Anthony Kent","startTime":2135.38,"endTime":2138.38,"body":"it. But there's, there's no way"},{"speaker":"Anthony Kent","startTime":2135.38,"endTime":2138.38,"body":"one individual, even without"},{"speaker":"Anthony Kent","startTime":2138.38,"endTime":2142.01,"body":"sourcing a lot of this can do."},{"speaker":"Anthony Kent","startTime":2138.38,"endTime":2142.01,"body":"And I guess what I would like to"},{"speaker":"Anthony Kent","startTime":2142.01,"endTime":2145.01,"body":"say to senior leadership, you"},{"speaker":"Anthony Kent","startTime":2142.01,"endTime":2145.01,"body":"gotta have the IT staff to"},{"speaker":"Anthony Kent","startTime":2145.01,"endTime":2148.22,"body":"support your business. To me,"},{"speaker":"Anthony Kent","startTime":2145.01,"endTime":2148.22,"body":"it's a cost of doing business,"},{"speaker":"Anthony Kent","startTime":2148.4,"endTime":2151.85,"body":"you know, we rely on IT so"},{"speaker":"Anthony Kent","startTime":2148.4,"endTime":2151.85,"body":"heavily, you have to protect it"},{"speaker":"Anthony Kent","startTime":2152.18,"endTime":2154.19,"body":"and to protect it, you have to"},{"speaker":"Anthony Kent","startTime":2152.18,"endTime":2154.19,"body":"be doing a lot of these"},{"speaker":"Anthony Kent","startTime":2154.19,"endTime":2154.91,"body":"fundamentals."},{"speaker":"Keith Hawkey","startTime":2155.45,"endTime":2158.69,"body":"And I couldn't"},{"speaker":"Keith Hawkey","startTime":2155.45,"endTime":2158.69,"body":"agree more. Anthony, what's a"},{"speaker":"Keith Hawkey","startTime":2158.69,"endTime":2161.63,"body":"way that our listeners can find"},{"speaker":"Keith Hawkey","startTime":2158.69,"endTime":2161.63,"body":"you if we have someone that"},{"speaker":"Keith Hawkey","startTime":2161.63,"endTime":2165.44,"body":"wants to bounce some ideas off"},{"speaker":"Keith Hawkey","startTime":2161.63,"endTime":2165.44,"body":"of your expertise, in your"},{"speaker":"Keith Hawkey","startTime":2165.44,"endTime":2168.71,"body":"experience? How can our"},{"speaker":"Keith Hawkey","startTime":2165.44,"endTime":2168.71,"body":"listeners reach out?"},{"speaker":"Anthony Kent","startTime":2168.0,"endTime":2172.8,"body":"Sure. I'm on"},{"speaker":"Anthony Kent","startTime":2168.0,"endTime":2172.8,"body":"LinkedIn, of course, and I have"},{"speaker":"Anthony Kent","startTime":2172.8,"endTime":2176.46,"body":"a podcast 'Off the Wire'. And"},{"speaker":"Anthony Kent","startTime":2172.8,"endTime":2176.46,"body":"actually, we're going to be in"},{"speaker":"Anthony Kent","startTime":2176.46,"endTime":2179.64,"body":"the transition of revamping that"},{"speaker":"Anthony Kent","startTime":2176.46,"endTime":2179.64,"body":"a little bit. We were focused on"},{"speaker":"Anthony Kent","startTime":2179.67,"endTime":2182.28,"body":"cybersecurity, but we're also"},{"speaker":"Anthony Kent","startTime":2179.67,"endTime":2182.28,"body":"going to start looking at"},{"speaker":"Anthony Kent","startTime":2182.34,"endTime":2185.16,"body":"technology stuff as well. But"},{"speaker":"Anthony Kent","startTime":2182.34,"endTime":2185.16,"body":"'Off the Wire' or LinkedIn is a"},{"speaker":"Anthony Kent","startTime":2185.16,"endTime":2185.85,"body":"good way to find me."},{"speaker":"Keith Hawkey","startTime":2186.3,"endTime":2188.1,"body":"Awesome. Well,"},{"speaker":"Keith Hawkey","startTime":2186.3,"endTime":2188.1,"body":"we'll include those in the show"},{"speaker":"Keith Hawkey","startTime":2188.1,"endTime":2192.93,"body":"notes. And really appreciate it"},{"speaker":"Keith Hawkey","startTime":2188.1,"endTime":2192.93,"body":"Anthony, you joined the podcast"},{"speaker":"Keith Hawkey","startTime":2192.93,"endTime":2197.34,"body":"and Jesse thanks so much for for"},{"speaker":"Keith Hawkey","startTime":2192.93,"endTime":2197.34,"body":"being a special guest as well."},{"speaker":"Keith Hawkey","startTime":2197.67,"endTime":2201.87,"body":"We will catch you on the next"},{"speaker":"Keith Hawkey","startTime":2197.67,"endTime":2201.87,"body":"episode. Thanks for joining"},{"speaker":"Keith Hawkey","startTime":2201.87,"endTime":2202.29,"body":"everyone."},{"speaker":"Jesse Erickson","startTime":2202.53,"endTime":2203.91,"body":"Thanks, Keith."},{"speaker":"Jesse Erickson","startTime":2202.53,"endTime":2203.91,"body":"Thanks, Anthony."},{"speaker":"Narrator","startTime":2204.36,"endTime":2207.09,"body":"Thanks for listening."},{"speaker":"Narrator","startTime":2204.36,"endTime":2207.09,"body":"The IT Matters podcast is"},{"speaker":"Narrator","startTime":2207.09,"endTime":2210.0,"body":"produced by Opkalla, an IT"},{"speaker":"Narrator","startTime":2207.09,"endTime":2210.0,"body":"advisory firm that helps"},{"speaker":"Narrator","startTime":2210.0,"endTime":2213.81,"body":"businesses navigate the vast and"},{"speaker":"Narrator","startTime":2210.0,"endTime":2213.81,"body":"complex IT marketplace. Learn"},{"speaker":"Narrator","startTime":2213.81,"endTime":2216.57,"body":"more about Opkalla at"},{"speaker":"Narrator","startTime":2213.81,"endTime":2216.57,"body":"opkalla.com."}]}