Laura shares the excitement of being acquired. We discussed the origin story, specialty, having 2 competing offices across the street, and crazy stories from when they acquired offices. Eventually New Horizons became a 13 location DSO and recently got acquired by 2 other national DSOs. Laura started as a hygienist and worked her way up to a Clinical Operations Coach, overseeing ordering, clinical and all of assisting roles. We discuss culture and what makes a great culture. Finally we touch on patient experience, specifics on how to really deliver unique patient experience.
ZenOne Podcast is a place where we combine our 2 passions. One is to help improve dental practices through efficiency (think of streamlined process, organization, Zen in your office life) and interviewing interesting people.