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CJ & The Duke continue the ServiceNow "what's up" series with Service Catalog. In this episode we go deep on
- The perils of the Mega Request & Generic Request
- The potential of Demand as alternative to Generic Request
- Anatomy of Workflow
- Catalog Items as proto-apps
Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk