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Outsourcing is the practice of handing off a certain aspect of your business operations and/or individual tasks to a company or professional that operates outside of the organization on an independent basis. It's essentially the delegation of a task to someone else for an agreed-upon price.
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6 examples of outsourcing failures and how businesses can avoid similar fates. IBM-Queensland disaster cost 16,000 percent more than originally projected. J.P. Morgan fired IBM in the middle of a seven-year, $5 billion IT contract and chose to bring IT efforts in house. Virgin Airlines and Navitaire provided Virgin Airlines with outsourced internet booking, check-in, and boarding software. Both times, it took them nearly 24 hours to get back up and running.