129: Invigorate Positive Experiences With Your Customers Through Chat, Email, Social, Phone, SMS, Video, And Cobrowse

Show Notes

Your Business Is A Journey. Invest In Yourself Today.

Being an entrepreneur is a life of learning, implementing, and iterating. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.

My guest in today’s episode is Amrit Dhangal the Co-founder and Chief Operating Officer from Acquire. They are a Conversational Customer Experience Platform that helps brands ride the next wave of CX. Their platform enables Shopify brands to thread customer conversations into one ongoing relationship while allowing the brand to focus on growing the business and delighting customers.

What You Will Learn Today

• Why Shopify brands are winning by offer an omnichannel customer experience.
• Benefits of automating frequently asked questions with a chatbot and knowledge base resources.
• Primary trends and expectations influencing customer support operations today.
• Trends that emerged in 2020 and what’s going to stick around in 2021 and beyond.

Links And Resources Mentioned

• Acquire
• Acquire Shopify App
• Customer Support Templates
• The Definitive Guide to Ecommerce Customer Experience

Thank You For Listening

I truly appreciate you choosing to listen to the show and for supporting the podcast and its sponsors. If you enjoyed today’s show, please share it using the social media buttons on this page.

I would also be so grateful if you would consider taking a minute or two to leave an honest review and rating for the show on iTunes. They’re extremely helpful when it comes to reaching our entrepreneurial audience, and I read each and every one personally!

Growth Mindset?

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Episode Sponsor: CARRO

Today’s episode was brought to you by Carro, a powerful Shopify app and sales channel that discovers ALL the creators, press, and media that already love your brand.

Whether it's your brand’s customers, email subscribers, or fans, Carro will reveal all the influential people with a connection to your brand. If an influencer with a million followers bought from your store, would you know about it?

Discover all of your influencers for free with Carro, available in the Shopify App Store!

Go to getCarro.com and get started for free today!

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What is eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection?

Running a Shopify store? You know it's not just about finding the right apps—it's about knowing which strategies actually work when the stakes are real. I'm Steve Hutt, and every week I sit down with Shopify founders, marketing experts, and industry insiders who've been exactly where you are. We skip the theory and dive into what's actually moving the needle right now.

Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 2 million downloads and 400+ episodes, this show delivers actionable Shopify growth strategies that blend AI efficiency with authentic customer relationships.

Each episode brings you proven Shopify strategies, apps, and best practices that drive measurable results. You'll discover digital marketing tactics and retention playbooks that balance automation with genuine human connection, plus real-world founder stories from my journey scaling DTC businesses and insights from 400+ industry leaders.

We dive deep into emerging tech—AI, AR/VR, automation—and show you how to leverage it without losing your brand's soul. Plus, you'll get operations, logistics, and customer experience solutions that reduce overwhelm and build lasting customer loyalty.

Whether you're launching your first Shopify store or scaling past seven figures, you'll walk away from every episode with at least one strategy you can implement this week. No fluff, just real conversations about real growth.

Ready to thrive in today's fast-paced ecommerce world—growing smarter, not just faster? Join thousands of merchants building customer-centric, future-proof brands with strategies that actually work.

Steve Hutt
x-Shopify - DTC Founder - Podcast Host

Find Us Online
Website: eCommerceFastlane.com
Newsletter: FastlaneInsider.com
LinkedIn: linkedin.com/in/shutt
X: x.com/stevenhutt
Instagram: instagram.com/ecommercefastlane
Email: [e-mail]