Restaurant Ready

James Beard Award-winning chef Gerard Craft breaks down how he built and runs a multi-concept hospitality group while putting people at the center.

From opening his first restaurant at 25 to leading 12+ distinct concepts under Niche Food Group, Craft offers hard-earned lessons on scaling sustainably. He talks candidly about managing growth, strengthening upper management, cross-training staff, and why empathy is still one of hospitality’s most undervalued leadership tools. This episode is a grounded, operator-focused playbook for building a resilient business.

Takeaways
  • Financial systems must evolve from monthly to daily insights as you grow.
  • Cross-training isn’t just efficient—it builds loyalty, adaptability, and stronger culture.
  • Diverse restaurant models help protect businesses in shifting economies.
  • Communication tools and reporting systems keep teams aligned across locations.
  • Empathy is essential for leadership at every level of the organization.
  • Technology supports smarter decisions, but human connection drives the business.
  • Growth phases require intentional “pause and tighten” periods to recalibrate.
  • Leadership pipelines require different skills at different stages.

Want to connect directly with industry thought leaders like today’s guest?

MAJC has built a community of hospitality professionals, where insights and tools help drive sustainable, profitable businesses. To get early access to the MAJC community, sign up at www.MAJC.ai.

What is Restaurant Ready?

RESTAURANT READY: THE BLUEPRINT FOR SUCCESS IN THE HOSPITALITY INDUSTRY
Restaurant Ready is your backstage pass to the inner workings of the hospitality industry’s brightest stars. This podcast promises authentic discussions with the most influential chefs, restaurateurs, and food media experts. Award-winning chef, restaurateur, and cookbook author Matt Jennings, along with the MAJC team, helm this weekly podcast.

In each episode, industry veterans sit down for candid conversations revealing the honest stories behind their achievements, exploring the strategies, philosophies, and lessons learned along the way that shaped their path to success. Learn from the guests’ unique formula for creating consistent positive results in their business and personal lives.
Restaurant Ready delivers unparalleled value for restaurant owners, chefs, and managers looking to elevate their careers and businesses.

Listen in for a unique, no-holds-barred exploration of what it takes to thrive in the competitive world of hospitality. With each episode, we will discuss the state of the industry, the challenges we face and how to approach them, and ideas from the experts on how to best prepare yourself for success. You'll walk away with new ideas, and inspiration, as well as a greater sense of community and support as you drive your own success story.