In this episode, Kerri Davis, CEO and Founder of Fortress, sits down with Ben Nollola, Vice President of Operations at Gables Residential, for a deep dive into leadership evolution, operational excellence, and the future of multifamily management. Listen in to hear Ben:
- Share his inspiring story of how a life-altering decision at 18 led him from a music scholarship to a nearly three-decade career in property management,
- Explain why the rapid adoption of technology has increased business sophistication but weakened on-site teams’ fundamental operational knowledge
- Discuss how Gables is preserving a "Rolls Royce" experience through mentorship, subject matter expertise, and a human-first approach in an increasingly automated industry.
What is Multi-Family Grit?
A podcast featuring the untold stories and expert insights, the pros and cons, the celebrations and struggles, of the multi-family property management industry. This show's mission is to share the experiences of our industry leaders by taking a deep dive into this dynamic field.