Happy Productive with Jennifer Dawn: Where Business Success Meets Personal Fulfillment

Happy Productive with Jennifer Dawn: Where Business Success Meets Personal Fulfillment Trailer Bonus Episode 41 Season 1

It’s Always About The Customers with Dr. Kelly Henry

It’s Always About The Customers with Dr. Kelly HenryIt’s Always About The Customers with Dr. Kelly Henry

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Today’s topic is so important in having a successful and thriving business, customer service. I am joined by my guest, Dr. Kelly Henry.  Dr. Henry, aka the Customer Service Doctor, was an award-winning chiropractor for 20 years where he helped his patients live healthier lives with the foundation of providing exceptional customer service. Since 2018, Dr. Henry has used his system to coach business leaders on improving customer service to create incredible growth and profits. These days without happy customers a business simply cannot survive. You can have an excelled product or service, a kick-ass team, and have everything you need to run a successful business but if your customers are not happy, you will simply not survive. On the flip side, customer retention, customer loyalty, and customers leaving positive reviews or better yet spreading the word about your business could keep you afloat even in difficult times. We definitely saw that during Covid. With Dr. Kelly we discussed the challenges and methods used to provide exceptional customer service. We talk about the importance of going through your own customer service by being your own customer and putting yourself in their shoes, how to adopt a service mentality, how to deal with negative customer feedback and why you should look at customer service as an investment.For those business owners out there, you’ll love this episode! We hope you've found today's episode of the Happy Productive Podcast inspiring. Every successful business is formed by a set of small, consistent, and attainable steps.Visit Jennifer at jenniferdawncoaching.com to take your next step and learn how to meet your business goals.Thank you for listening and stay tuned for Jennifer's next episode.

Show Notes

Today’s topic is so important in having a successful and thriving business, customer service. I am joined by my guest, Dr. Kelly Henry.  Dr. Henry, aka the Customer Service Doctor, was an award-winning chiropractor for 20 years where he helped his patients live healthier lives with the foundation of providing exceptional customer service. Since 2018, Dr. Henry has used his system to coach business leaders on improving customer service to create incredible growth and profits. 
These days without happy customers a business simply cannot survive. You can have an excelled product or service, a kick-ass team, and have everything you need to run a successful business but if your customers are not happy, you will simply not survive. On the flip side, customer retention, customer loyalty, and customers leaving positive reviews or better yet spreading the word about your business could keep you afloat even in difficult times. We definitely saw that during Covid. 
With Dr. Kelly we discussed the challenges and methods used to provide exceptional customer service. We talk about the importance of going through your own customer service by being your own customer and putting yourself in their shoes, how to adopt a service mentality, how to deal with negative customer feedback and why you should look at customer service as an investment.
For those business owners out there, you’ll love this episode!
We hope you've found today's episode of the Happy Productive Podcast inspiring. Every successful business is formed by a set of small, consistent, and attainable steps.
Visit Jennifer at jenniferdawncoaching.com to take your next step and learn how to meet your business goals.
Thank you for listening and stay tuned for Jennifer's next episode.

What is Happy Productive with Jennifer Dawn: Where Business Success Meets Personal Fulfillment ?

Happy Productive with Jennifer Dawn

Welcome to the Happy Productive Podcast, where business transformation meets personal fulfillment. Hosted by Jennifer Dawn, Business Coach and founder of Jennifer Dawn Coaching, this podcast delivers actionable insights and heartfelt guidance to elevate your productivity, align your goals, and enhance your time management skills - all while keeping joy at the forefront.

With 30 years of entrepreneurial expertise and her unique Inside Out Results Roadmap™, Jennifer offers a blend of practical advice and genuine support to help you break free from the grind and create a sustainable, thriving business. Each episode is designed to empower you and your team with resilience, authenticity, and a positive mindset.

Join us and discover how to transform your business and your life, one episode at a time. Learn more at www.JenniferDawnCoaching.com