Show Notes
Shownotes
(
4:19) What are you reading?
(
9:24) 2020’s effects on Fexa
(
12:55) Prioritizing automation
(
16:38) Valuing the human first
(
20:06) Maintaining flexibility
(
24:54) Data’s impact on FM
(
29:32) Hesitancy to adopt AI
(
34:49) Gen Z in the workplace
Links
Book Recommendations
Quotes
“One of our values is human first, and we are a Fexa family. That’s what we call ourselves above everything else.” (
16:41)
“Really putting your team first is going to make all the difference in the world because they’re going to turn around and serve the clients at the highest level they possibly can.” (
18:28)
“We like to have everything be configurable, but we also like to have a right and expected way to do things. What I’ve found in the past is that if you always bend over backwards for making it possible to do everything, and you don’t really give guidance, you try to be everything for everybody and you’re never good at anything.” (
20:25)
“I think a big part of [the shift from relational focus to metrics focus] was budgetary constraints...Everyone looking at what’s the best deal and what’s going to get us that best value. So stricter contracts around some of those SLA’s and around some of that data, it really forces that level of accountability where, I think our relationship is still there to your point, but it’s just changed. And I think a lot around budgets.” (
27:44)
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.