What does it take to grow a family-run logistics business from just a handful of drivers to nearly 2,000 across the U.S. and Canada?
In this episode of Last2First, Jason Burns sits down with Michael Frankel, President of Sir Lancelot Courier & Delivery and COO of PDX, for a conversation packed with real operator insights, lessons learned, and plenty of laughs.
Michael shares his journey from working in nursing home administration (yes, really 😅) to helping build one of the most respected delivery operations in the industry.
In this episode:
✅ How PDX scaled from 6 drivers to nearly 2,000
✅ The power of customer service in building long-term growth
✅ Dedicated driver models vs. on-demand delivery
✅ How technology and automation are changing logistics
✅ Why final mile operators should rethink insurance and risk management
✅ Captive insurance explained in plain English
✅ The future of robotics, AI, and delivery automation
✅ How family businesses can compete in a changing industry
This episode is equal parts strategy, storytelling, and straight-up operator talk.
If you're in logistics, final mile, courier, transportation, or supply chain—this one is for you.
Subscribe for more conversations with the leaders moving this industry from LAST to FIRST.
#Last2First #Logistics #FinalMile #SupplyChain #Transportation #entrepreneurship
📌 Shoutout to our Sponsors!
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https://sciadmin.com/
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What is Last2First Podcast?
Welcome to Last 2 First, the podcast dedicated to exploring the final mile in logistics and the unique challenges faced by business owners in this vital industry. Each episode features insightful conversations with industry experts, entrepreneurs, and thought leaders who share their experiences, strategies, and innovations shaping the future of final mile delivery.
Join us as we dive into topics like optimizing delivery routes, enhancing customer satisfaction, navigating regulatory hurdles, and leveraging technology for efficiency. Whether you're a seasoned logistics professional or a business owner looking to improve your operations, Last 2 First offers valuable insights and actionable advice to help you lead your business to success.
Tune in and discover how to turn the last mile into your first priority!