In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow.
Show Notes
Summary:
In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow.
Shownotes:
(
0:34) Introducing Matt Singer and Ecotrak
(
3:36) Ecotrak’s Asset-First Approach
(
7:12) How AI Affects FMs
(
16:26) Thriving in an Ever-Changing Industry
Links:
Books:
Quotes:
“
So many companies and software out there try to put data in front of their customers and put artificial intelligence in front of their customers, but if you don’t do it in the right way, it doesn’t mean anything…We’re trying to be really smart with how we capture data, but also how we give it back to our customers.” (
5:31) - Matt Singer
“
Everybody likes what they like, right? I don’t want to force them to use something they don’t want to use. So we designed our software to be really friendly and to connect [with multiple platforms]. So [we’re] trying to create that connectivity and those partnerships as much as we can.” (
10:00) - Matt Singer
“
Facility managers have to be able to adapt to [artificial intelligence] and ultimately support it. So [it’s important to be] on the forefront of AI and understanding how it can impact me and how I can build my entire strategy around incorporating artificial intelligence predictability, right?” (
11:29) - Matt Singer
“
I think platforms like Ecotrak really are the future of FM, and facility managers and their jobs are really going to drastically change over the next five years.” (
15:35) - Shawn Black
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.