Changing The Industry Podcast

Payroll day is approaching, the tax collector is calling, and your parts bills are due. Facing all that, you make your phone calls to sell the little bit of work you have in your shop. When the customer asks, “what would you do?”, what are you going to say? Are you going to give them an honest assessment and possibly end up with a small sale or no sale at all? Or, are you going to try to talk them into buying everything on the estimate?If you’re not doing the selling yourself, what do you expect your service advisor to do? If they’re on the edge of making or losing a big bonus, how do you think they’ll react?To have this conversation, we’re joined by Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio. Are ethical questions black and white or do we live in a world of gray? Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Show Notes

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Don't miss an upcoming event with The Institute: https://geni.us/InstituteEvents2026

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros

Shop owners, are you ready to simplify your business operations? Meet 360 Payments, your one-stop solution for effortless payment processing.

Imagine this—no more juggling receipts, staplers, or endless paperwork. With 360 Payments, you get everything integrated into a single, sleek digital platform.
Simplify payments. Streamline operations. Check out 360payments.com today!

Payroll day is approaching, the tax collector is calling, and your parts bills are due. Facing all that, you make your phone calls to sell the little bit of work you have in your shop.

When the customer asks, “what would you do?”, what are you going to say?

Are you going to give them an honest assessment and possibly end up with a small sale or no sale at all?

Or, are you going to try to talk them into buying everything on the estimate?

If you’re not doing the selling yourself, what do you expect your service advisor to do?

If they’re on the edge of making or losing a big bonus, how do you think they’ll react?

To have this conversation, we’re joined by Lauralee Schmidt of Schmidt Auto Care in Springboro, Ohio. 

Are ethical questions black and white or do we live in a world of gray? 

Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.

Click Here: Get Shop-Ware.com

Support the show

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.