WEBVTT NOTE This file was generated by Descript 00:00:05.570 --> 00:00:08.760 Speaker: Welcome to Keynotes, a podcast just for Casago homeowners. 00:00:09.240 --> 00:00:12.220 This is where we explore how to get the most out of your relationship with 00:00:12.220 --> 00:00:16.630 Casago, learn tips and tricks on how to make more income with your property, 00:00:17.049 --> 00:00:19.999 and learn a little bit about the short term rental industry along the way. 00:00:20.699 --> 00:00:24.330 I've been a vacation rental nerd since my 20s, and the team has finally let 00:00:24.330 --> 00:00:27.289 me have this podcast so I can share everything I've learned with you. 00:00:27.930 --> 00:00:31.779 I'm your host, Steve Schwab, and this is Keynotes. 00:00:37.760 --> 00:00:38.810 Hey, welcome to Keynotes. 00:00:38.810 --> 00:00:40.620 My name is Steve Schwab, I'm your host today. 00:00:40.670 --> 00:00:42.930 And today, we have a special treat. 00:00:43.100 --> 00:00:44.560 We are here with Mike Reinman. 00:00:45.250 --> 00:00:49.430 He's the owner of Casago in both Kona and the Redwoods. 00:00:49.879 --> 00:00:50.830 Mike, welcome to the show. 00:00:51.129 --> 00:00:52.189 Thanks so much for having me, Steve. 00:00:52.879 --> 00:00:56.279 Mike, I've known you now for about six years? 00:00:56.309 --> 00:00:56.399 Thanks. 00:00:56.960 --> 00:00:57.440 Yeah. 00:00:57.580 --> 00:00:58.600 About six years now. 00:00:58.700 --> 00:00:58.870 Yep. 00:00:59.100 --> 00:01:02.420 And it's been such a pleasure to get to know you both professionally 00:01:02.420 --> 00:01:04.130 and personally as a friend. 00:01:04.640 --> 00:01:08.139 You've always got such great wisdom and kind things to say and out of all 00:01:08.139 --> 00:01:12.319 the people that I know, I think you're one of the kindest hearted people that 00:01:12.330 --> 00:01:18.120 I know when it comes to just general day to day how you treat people and 00:01:18.140 --> 00:01:19.650 I've always really admired that. 00:01:20.480 --> 00:01:22.060 Mike, how did you end up? 00:01:22.600 --> 00:01:24.020 Getting into hospitality. 00:01:24.940 --> 00:01:27.790 Speaker 2: I think part of it goes back to when I was in the Peace Corps, where, 00:01:27.810 --> 00:01:32.660 where I met my wife as well and serving in the Peace Corps, I think as a going to 00:01:32.660 --> 00:01:36.639 a place and being a complete stranger in this different community, you know, where 00:01:36.640 --> 00:01:41.209 you don't speak the language or understand the culture or anything like that. 00:01:41.240 --> 00:01:47.690 I think you become very appreciative of hospitality and the folks, many of 00:01:47.690 --> 00:01:49.590 them did not have much at all from a. 00:01:49.985 --> 00:01:52.545 material world, but they had huge hearts. 00:01:52.855 --> 00:01:53.745 So I think that was it. 00:01:53.925 --> 00:01:54.255 Speaker: Yeah. 00:01:54.475 --> 00:01:55.155 That's really cool. 00:01:55.595 --> 00:01:59.504 And so when you got out of the Peace Corps, you ended up doing some 00:01:59.505 --> 00:02:01.444 consulting, if I remember right. 00:02:02.035 --> 00:02:08.075 And then you ended up starting up your own short term rental company before Casago. 00:02:08.470 --> 00:02:08.980 Speaker 2: Correct. 00:02:09.220 --> 00:02:09.480 Yeah. 00:02:09.480 --> 00:02:11.190 So I was a teacher. 00:02:11.280 --> 00:02:12.220 I was working. 00:02:12.220 --> 00:02:16.589 I actually, uh, to take a step back, like I was fairly close on 9 11. 00:02:16.590 --> 00:02:20.750 I was doing joint ventures and the like in New York and New Jersey. 00:02:20.790 --> 00:02:23.059 And I was fairly close on 9 11. 00:02:23.059 --> 00:02:24.989 And it just got us thinking about stuff. 00:02:25.280 --> 00:02:26.889 My wife and I only had two small kids. 00:02:27.360 --> 00:02:28.990 So ended up moving out to California. 00:02:29.190 --> 00:02:33.480 And sometimes when you move to a new place, you see yourself differently. 00:02:33.820 --> 00:02:34.950 , and you see the world differently. 00:02:34.950 --> 00:02:36.730 Maybe the world sees you differently. 00:02:37.040 --> 00:02:40.190 And I think that helps you to start to start something fresh. 00:02:40.190 --> 00:02:43.219 Cause I don't know if I would have been the entrepreneur if I had stayed 00:02:43.219 --> 00:02:45.119 in New Jersey, you know, I'm not sure. 00:02:45.160 --> 00:02:46.750 Maybe I would have been the corporate guy. 00:02:47.119 --> 00:02:47.970 So moved out. 00:02:48.039 --> 00:02:50.760 And one of the things I started doing was teaching and actually working 00:02:50.760 --> 00:02:52.069 with the Spanish speaking community. 00:02:52.079 --> 00:02:56.820 My first job moving to California was I would work with Spanish speakers 00:02:56.829 --> 00:02:58.690 that wanted to start a small business. 00:02:59.030 --> 00:03:03.420 And I would teach these classes that were paid for by the small business development 00:03:03.420 --> 00:03:04.890 corporation with the government. 00:03:05.170 --> 00:03:06.709 And I'd have these classes and it was great. 00:03:06.709 --> 00:03:07.929 I do it in Spanish and stuff. 00:03:07.929 --> 00:03:10.540 And we had books and stuff and it was beautiful. 00:03:10.540 --> 00:03:14.250 And I'd go and I'd see , their, they'd show me, Hey, we just opened our business 00:03:14.450 --> 00:03:18.240 and I'd go there and I still go back and I see their businesses and it's amazing. 00:03:18.240 --> 00:03:19.910 This is like 20 something years later. 00:03:20.365 --> 00:03:22.045 That's really a great story. 00:03:22.425 --> 00:03:25.115 Steve V2: I know last time I was out there visiting you in the Redwoods, we 00:03:25.115 --> 00:03:30.445 traveled to a small little town with a little cape . And you pointed up to a 00:03:30.445 --> 00:03:35.275 house in which you were helping people at the time, you know, years ago, 00:03:35.755 --> 00:03:39.144 taking care of people and educating them and making sure that they're okay. 00:03:39.184 --> 00:03:44.405 And I think that really speaks to The kind of person you are and where your 00:03:44.415 --> 00:03:46.125 heart is and where your mind is often. 00:03:46.245 --> 00:03:46.475 Thank 00:03:46.475 --> 00:03:49.855 Speaker 2: you, Steve Yeah, I hope so and I think when we work on building 00:03:49.865 --> 00:03:54.964 a team in this business a big part of that for me is Having like minded 00:03:54.965 --> 00:03:56.765 people with me that have that heart. 00:03:57.335 --> 00:03:58.714 Yeah people that are in alignment with you. 00:03:58.775 --> 00:03:59.395 Absolutely 00:03:59.495 --> 00:04:02.325 , Steve V2: Mike when it comes to hospitality What's your 00:04:02.325 --> 00:04:03.945 approach in delivering? 00:04:08.045 --> 00:04:10.055 Speaker 2: I think you've got to empathize with both. 00:04:10.265 --> 00:04:13.705 If you do that properly and that's your priority, you're going to hit it. 00:04:13.775 --> 00:04:14.585 So that's what we do. 00:04:14.585 --> 00:04:18.215 So we look at things from the owner's perspective and I am an owner, I own 00:04:18.215 --> 00:04:21.724 some short term rentals and that helps me have that perspective as well. 00:04:21.724 --> 00:04:25.415 And I think when I speak with owners, they're excited to see that as well. 00:04:25.855 --> 00:04:29.305 And then on the hospitality side for the guests. 00:04:29.605 --> 00:04:30.405 It's the same thing. 00:04:30.415 --> 00:04:32.045 It's, , what are they looking for? 00:04:32.055 --> 00:04:33.375 What works for them? 00:04:33.545 --> 00:04:35.255 How can you make it better for them? 00:04:35.255 --> 00:04:39.335 One of the things I tell my folks, including like in Kona, is look, that 00:04:39.335 --> 00:04:43.724 person that just got there, they're just called and maybe they had an issue opening 00:04:43.724 --> 00:04:45.335 the lockbox or something like that. 00:04:45.765 --> 00:04:49.025 Understand that might be hour 23 of their travel. 00:04:49.580 --> 00:04:49.990 Right. 00:04:50.030 --> 00:04:52.990 I mean, these guys came from depend if they came from the east coast or something 00:04:53.010 --> 00:04:54.620 like that, they got to get to the airport. 00:04:54.620 --> 00:04:56.700 They got to do maybe they're traveling with kids. 00:04:56.870 --> 00:04:57.920 It is brutal. 00:04:58.200 --> 00:04:59.920 So you got to look at it from that perspective. 00:04:59.920 --> 00:05:02.799 How can we make it as smooth as possible for them? 00:05:03.059 --> 00:05:08.479 So looking at changing your lens as that person, as that host to see it 00:05:08.479 --> 00:05:11.110 from their perspective and the same thing with the homeowner as well. 00:05:11.290 --> 00:05:15.920 Steve V2: Yeah, when it comes to Casago and you being the owner of Casago, 00:05:17.230 --> 00:05:23.380 What's unique about Casago as opposed to maybe others who operate in your market? 00:05:23.770 --> 00:05:25.589 Speaker 2: Yeah, I mean and I could have done this myself. 00:05:25.610 --> 00:05:28.009 I didn't have to do this with Casago. 00:05:28.009 --> 00:05:33.490 I wanted to do with Casago because I saw the strong culture of Caring 00:05:33.500 --> 00:05:40.380 that definitely is a match with how I see things and also The pride and 00:05:40.390 --> 00:05:44.525 the knowledge I saw you have got people that are phenomenal You that 00:05:44.525 --> 00:05:47.305 know their stuff so well for them. 00:05:47.885 --> 00:05:52.495 You succeeding is something that has to happen and they're with you. 00:05:52.495 --> 00:05:54.434 They're with you in your corner and they're helping you do 00:05:54.434 --> 00:05:56.165 that every step of the way. 00:05:56.385 --> 00:06:00.914 Whether it's, I'm looking to expand my team or I need some different 00:06:00.914 --> 00:06:05.535 technology or I'm integrating with this other OTA and I'll make sure things 00:06:05.535 --> 00:06:09.275 go smooth or I'm having a problem with this OTA and I need help with that. 00:06:09.465 --> 00:06:11.685 You know, everything it's, it's, yeah, it's phenomenal. 00:06:11.980 --> 00:06:15.479 , Speaker: when you became the owner of Casago , , you really embody 00:06:15.510 --> 00:06:17.440 that, , local boots on the ground. 00:06:17.950 --> 00:06:20.869 And when I'm with you, the last time I was with you, , phone calls came 00:06:20.869 --> 00:06:22.569 in and you're making the decision. 00:06:22.619 --> 00:06:26.780 , and speaking to homeowners, , when you speak to like the big box companies or 00:06:26.780 --> 00:06:30.939 other, , companies that might be out there, I know that often if you want to 00:06:30.950 --> 00:06:32.850 talk to somebody who can make a decision. 00:06:32.925 --> 00:06:37.634 They could be several states away and several phone calls away if 00:06:37.634 --> 00:06:38.624 you're going to get an answer at all. 00:06:39.124 --> 00:06:41.335 And you really become the person where, you know, the 00:06:41.335 --> 00:06:43.025 buck stops with Mike Reinman. 00:06:43.025 --> 00:06:43.226 Absolutely. 00:06:43.226 --> 00:06:46.344 If somebody wants to speak to the owner of the company, speak to the 00:06:46.344 --> 00:06:48.114 owner of Casalgo, they call you. 00:06:48.659 --> 00:06:50.139 And they get , the guy that's in charge. 00:06:50.219 --> 00:06:50.949 And it's really cool. 00:06:51.239 --> 00:06:51.849 Speaker 2: I love that. 00:06:51.849 --> 00:06:54.489 And also our team, we are empowered. 00:06:54.499 --> 00:06:55.499 Everybody's empowered. 00:06:55.749 --> 00:06:57.969 And a lot of people do a lot of different aspects. 00:06:57.999 --> 00:07:01.979 So really any of us can do any of the job that the other person is doing, 00:07:01.979 --> 00:07:03.729 whether it's picking up a phone call. 00:07:04.689 --> 00:07:05.739 Wanted to make a reservation. 00:07:05.739 --> 00:07:07.799 They had a couple of questions first, , going and doing an 00:07:07.799 --> 00:07:09.299 inspection of a property, right. 00:07:09.299 --> 00:07:12.359 Or doing the backend work on the, on the software side of 00:07:12.359 --> 00:07:13.849 things, all those kinds of things. 00:07:14.019 --> 00:07:15.269 We can all do that stuff. 00:07:15.279 --> 00:07:19.059 And even the pricing like, yeah, I'm the expert, but my 00:07:19.059 --> 00:07:20.579 team helps that a lot as well. 00:07:20.579 --> 00:07:22.299 And they can do changes on that as well. 00:07:22.619 --> 00:07:25.379 And yeah, you're an owner, , you compare it to the big box. 00:07:25.449 --> 00:07:26.149 So cool. 00:07:26.150 --> 00:07:26.164 Cool. 00:07:26.644 --> 00:07:29.224 You're an owner and you say, Hey, , can you explain this pricing thing? 00:07:29.244 --> 00:07:34.414 Or Hey, what if we do this, , now I'm going to, I'm going to do the analysis 00:07:34.414 --> 00:07:36.114 for you, maybe right there on the spot. 00:07:36.114 --> 00:07:36.864 Maybe I already know it. 00:07:36.864 --> 00:07:39.334 Or I'm going to say, look, give me a day to do the numbers on this. 00:07:39.354 --> 00:07:41.904 I'm going to come back to you in a day, probably in person, 00:07:42.024 --> 00:07:43.234 , because that's how we are. 00:07:43.384 --> 00:07:46.164 And we'll go through this stuff and say, Hey, That was a great question. 00:07:46.164 --> 00:07:46.984 Yeah, let's do that. 00:07:46.984 --> 00:07:47.784 Let's make that change. 00:07:47.784 --> 00:07:50.554 Or, well, we'd kind of recommend let's it, hold it on the pricing 00:07:50.554 --> 00:07:51.374 and stuff and see what happens, 00:07:51.394 --> 00:07:52.724 ? , so we're the ones doing that. 00:07:52.724 --> 00:07:55.784 It's not somebody else out there doing it and we have the expertise to do it. 00:07:55.784 --> 00:07:59.704 And fortunate where I've got an analytical background and a computer coding 00:07:59.714 --> 00:08:01.714 background, it makes it easy for me to, 00:08:01.934 --> 00:08:02.824 Speaker: yeah, so cool. 00:08:02.844 --> 00:08:06.464 , it's really the sweet spot between having an international brand and 00:08:06.474 --> 00:08:13.044 enterprise tools to support you, but also being truly the local business owner. 00:08:13.529 --> 00:08:17.959 Boots on the ground, taking care of your property owners. 00:08:18.189 --> 00:08:21.509 Each one at a time is the perfect sweet spot between the two of them. 00:08:21.549 --> 00:08:22.079 Speaker 2: And I love it. 00:08:22.119 --> 00:08:24.609 And I love, and those relationships, , with the owners, I know we're 00:08:24.609 --> 00:08:26.729 going to get to that in a little bit more, but those relationships, 00:08:26.739 --> 00:08:28.309 that stuff, that's so special. 00:08:28.439 --> 00:08:30.829 That's why I'm, I'm, I'm in this business for the relationships. 00:08:31.129 --> 00:08:34.759 , that's what it's about, not just with my team, but for the homeowners, 00:08:34.809 --> 00:08:37.619 , I've got homeowners that are super fans, , they're incredible. 00:08:37.819 --> 00:08:40.459 If we're thinking about doing something, we might talk to them about it. 00:08:40.459 --> 00:08:41.329 Hey, we're thinking about doing this. 00:08:41.329 --> 00:08:41.829 What do you think? 00:08:42.029 --> 00:08:44.239 The other thing I just talked to some of that, I said, Hey, look, 00:08:44.249 --> 00:08:49.389 once every couple months, I like to have a meeting where I want to rotate 00:08:49.439 --> 00:08:51.109 where I have three or four owners. 00:08:51.604 --> 00:08:53.214 That we're thinking about doing things. 00:08:53.214 --> 00:08:54.924 We want feedback from you on these things. 00:08:54.924 --> 00:08:56.164 We want to say how are we doing? 00:08:56.314 --> 00:08:57.344 What can we do better? 00:08:57.544 --> 00:08:58.724 , so I don't know. 00:08:58.724 --> 00:09:00.784 I don't think those big box places are doing that. 00:09:00.784 --> 00:09:01.064 No, 00:09:01.124 --> 00:09:05.834 Speaker: no, they're not getting a local Volunteer board of directors on a 00:09:05.834 --> 00:09:10.304 personal basis to be able to think about best decisions in that market, right? 00:09:10.404 --> 00:09:11.704 It's very cool that you do that. 00:09:12.144 --> 00:09:13.504 So you touched on a little bit. 00:09:13.554 --> 00:09:17.304 I'm gonna go into it now We have this credo inside of 00:09:17.304 --> 00:09:19.284 Casago that we all subscribe to. 00:09:19.344 --> 00:09:23.834 And it's really about how we take care of our homeowners and the stakeholders 00:09:23.854 --> 00:09:28.164 within, , the ecosystem that's created by the short term rental, , operations. 00:09:28.804 --> 00:09:32.554 And the first tenet of that is being owner centric. 00:09:33.074 --> 00:09:37.914 And that owner centric approach is foundational to how we do business. 00:09:38.614 --> 00:09:41.404 Can you describe what owner centric is in your own words? 00:09:41.604 --> 00:09:42.124 Speaker 2: Absolutely. 00:09:42.124 --> 00:09:48.244 And, , an owner, for many of them, that home that they are renting out may 00:09:48.244 --> 00:09:49.784 be one of their biggest investments. 00:09:50.114 --> 00:09:50.354 Right? 00:09:50.354 --> 00:09:51.824 It may be their biggest investment. 00:09:52.014 --> 00:09:55.214 And they also, they may have an emotional attachment to it as well. 00:09:55.234 --> 00:09:56.959 You know, it might be the house they grew up in. 00:09:57.179 --> 00:10:00.869 Or just that they worked really hard to buy that, , as a, as a couple or , as a 00:10:00.869 --> 00:10:04.589 family, or maybe , it was brought down from their folks and stuff like that too. 00:10:04.849 --> 00:10:08.289 So you see that attachment they have, but the other side of that 00:10:08.589 --> 00:10:11.389 is what are their pain points? 00:10:11.569 --> 00:10:12.189 What do they want? 00:10:12.189 --> 00:10:13.229 What are their priorities? 00:10:13.379 --> 00:10:18.049 It's asking and listening, right, before you start talking, right? 00:10:18.299 --> 00:10:22.869 It's dropping your own ego and really listening to them. 00:10:22.879 --> 00:10:23.669 What can we do? 00:10:23.689 --> 00:10:24.399 How can we do that? 00:10:24.629 --> 00:10:26.869 And how can we over deliver on that as well? 00:10:26.959 --> 00:10:28.379 So, what's their priority? 00:10:28.379 --> 00:10:32.184 Their priority might be, I want my house to be, Kept beautifully, , I 00:10:32.184 --> 00:10:33.884 want it to look really well. 00:10:34.064 --> 00:10:36.124 I want to always keep it updated. 00:10:36.124 --> 00:10:37.354 I want to make changes to it. 00:10:37.354 --> 00:10:39.154 I want to, maybe I want to make it themed now. 00:10:39.184 --> 00:10:40.864 Maybe I want to change the theme of it. 00:10:41.134 --> 00:10:44.954 The other thing we do with homeowners is we strongly recommend that they consider 00:10:44.954 --> 00:10:47.474 putting 15 percent of their income. 00:10:47.754 --> 00:10:49.554 Back into the property every year. 00:10:49.934 --> 00:10:53.124 It might be that for that year, maybe it's you're replacing some 00:10:53.134 --> 00:10:54.374 furniture, things like that. 00:10:54.384 --> 00:10:56.804 Maybe you're doing some upgrades in your kitchen, and maybe 00:10:56.804 --> 00:10:58.094 it doesn't take the full 15%. 00:10:58.094 --> 00:11:00.234 We'll put that aside for the next year. 00:11:00.235 --> 00:11:02.464 And maybe that's when you add that other amenity that you've 00:11:02.504 --> 00:11:03.414 been thinking about doing. 00:11:03.424 --> 00:11:06.964 Maybe you add the hot tub or the sauna, or maybe you do the bathroom 00:11:06.964 --> 00:11:08.094 remodel, stuff like that, too. 00:11:08.314 --> 00:11:13.454 So for us, we're empowering the owner to both have that income, but also continue 00:11:13.454 --> 00:11:15.634 to invest and make that property better. 00:11:15.859 --> 00:11:16.249 Right. 00:11:16.249 --> 00:11:17.549 And , that's, that's what it's about. 00:11:17.569 --> 00:11:18.109 Speaker: So awesome. 00:11:18.119 --> 00:11:18.719 So exciting. 00:11:19.289 --> 00:11:22.489 Mike, do you have a memorable story with a homeowner that highlights 00:11:22.519 --> 00:11:27.469 why homeowners should come on with Casago as you being the property 00:11:27.469 --> 00:11:27.869 Speaker 2: manager? 00:11:28.279 --> 00:11:29.099 Absolutely, Steve. 00:11:29.139 --> 00:11:31.069 And this one, like it gets, it's a little hard. 00:11:32.389 --> 00:11:34.439 We have an owner in the Redwoods. 00:11:34.440 --> 00:11:36.252 His first name is Jim. 00:11:36.252 --> 00:11:37.702 He's a little older. 00:11:37.702 --> 00:11:41.327 He was in early stages of some illness and stuff. 00:11:41.327 --> 00:11:41.689 Yeah. 00:11:42.059 --> 00:11:43.219 But we hadn't met him. 00:11:43.219 --> 00:11:48.219 He actually was introduced to us by his CPA who was also our CPA and 00:11:48.219 --> 00:11:51.059 said, Hey, you should think about this because he had this other property 00:11:51.309 --> 00:11:54.869 next to his that he had built for his brother that had passed away and 00:11:54.869 --> 00:11:56.449 he wasn't sure what to do with it. 00:11:56.789 --> 00:11:57.909 So we looked at it. 00:11:57.949 --> 00:11:59.079 We met with Jim. 00:11:59.089 --> 00:12:00.069 Great guy. 00:12:00.519 --> 00:12:03.649 And we looked at the property and said, Look, we think we can do this for you. 00:12:03.909 --> 00:12:07.149 He said, , I don't know anything about decorating or furniture and stuff. 00:12:07.149 --> 00:12:08.509 We said, Don't worry, we got that. 00:12:08.944 --> 00:12:10.294 And we started right away. 00:12:10.304 --> 00:12:14.574 Like that day we started getting the furniture and my wife worked on that. 00:12:14.584 --> 00:12:16.074 She was part of that, the design. 00:12:16.074 --> 00:12:17.584 We have friends that are really good at science. 00:12:17.584 --> 00:12:20.134 We had them to make sure it was themed properly. 00:12:20.304 --> 00:12:23.564 , when we had work done on it, we all, we managed all that stuff, 00:12:23.564 --> 00:12:24.964 really worked closely with him. 00:12:25.414 --> 00:12:26.384 And then we got to turn around. 00:12:26.384 --> 00:12:29.684 I think we had it live within a month or five weeks or something like that. 00:12:29.954 --> 00:12:30.574 You know, it was great. 00:12:30.574 --> 00:12:32.634 And now he's talking about putting a hot tub in there because 00:12:32.634 --> 00:12:33.944 it's been going really well. 00:12:34.274 --> 00:12:37.024 It's been something where he said, , this is so nice for me. 00:12:37.084 --> 00:12:37.464 And. 00:12:38.004 --> 00:12:41.454 The key here also is he's been getting nice cash flow. 00:12:41.524 --> 00:12:42.514 That's all great. 00:12:42.814 --> 00:12:49.914 But now as he's getting to a later stage in life, His daughter now has 00:12:49.914 --> 00:12:54.424 the opportunity to own something that's running, and it's generating great income, 00:12:54.444 --> 00:12:56.744 and it's staying in great shape, right? 00:12:56.954 --> 00:12:58.544 And it's growing in value and stuff like that. 00:12:58.714 --> 00:13:01.574 So that he gets to hand that, and that makes him feel really good. 00:13:01.804 --> 00:13:02.634 And he says that to us. 00:13:02.864 --> 00:13:05.204 By the way, he comes to our Super Bowl parties. 00:13:05.414 --> 00:13:05.774 You know? 00:13:05.774 --> 00:13:06.314 I mean, it's great. 00:13:06.314 --> 00:13:06.724 He comes. 00:13:06.934 --> 00:13:09.334 My wife loves playing, um, what is it? 00:13:09.384 --> 00:13:12.814 They go in the, to these places, and you do the trivial pursuit. 00:13:13.184 --> 00:13:14.544 He'll come sometimes to that. 00:13:14.894 --> 00:13:15.244 , it's fun. 00:13:15.244 --> 00:13:17.254 So we bring them into the family and it's great. 00:13:17.294 --> 00:13:17.724 I love it. 00:13:17.824 --> 00:13:18.454 I love that. 00:13:18.454 --> 00:13:18.604 Yeah. 00:13:19.104 --> 00:13:19.664 We also 00:13:19.664 --> 00:13:22.844 Speaker: talk often about building relationships that transcend business 00:13:23.364 --> 00:13:26.044 and that's a perfect example of building those relationships that 00:13:26.044 --> 00:13:27.504 it's not, they're not transactional. 00:13:27.934 --> 00:13:31.434 They're truly relationships that value the human, absolutely not 00:13:31.434 --> 00:13:33.304 just there for, to use the human. 00:13:33.304 --> 00:13:33.514 Right. 00:13:33.514 --> 00:13:37.374 And I love that about the way you operate, , in everything you do, 00:13:37.464 --> 00:13:37.694 Speaker 2: Mike. 00:13:37.704 --> 00:13:38.164 Thank you. 00:13:38.364 --> 00:13:39.154 It's fun. 00:13:39.154 --> 00:13:39.694 It's fun. 00:13:39.704 --> 00:13:40.474 We enjoy it. 00:13:40.475 --> 00:13:40.514 Right. 00:13:40.514 --> 00:13:40.864 Right. 00:13:40.894 --> 00:13:42.864 And also you're also. 00:13:43.304 --> 00:13:47.614 Just because you build that relationship of friendship and trust 00:13:48.464 --> 00:13:54.134 doesn't mean you're also not giving your all as a business person and 00:13:54.134 --> 00:13:58.174 making sure that that house, which is also their business is succeeding. 00:13:58.234 --> 00:13:58.954 , that's what we do. 00:13:59.024 --> 00:13:59.484 Exactly. 00:13:59.924 --> 00:14:03.464 Steve V2: So Mike, if somebody wants to get ahold of you to talk about property 00:14:03.464 --> 00:14:07.794 management, maybe they've heard the podcast or have seen something and want to 00:14:07.964 --> 00:14:11.854 reach out and, and have a discussion about how you can help them with their property. 00:14:12.574 --> 00:14:14.674 What email or phone number should they reach out with? 00:14:14.884 --> 00:14:20.824 Speaker 2: Sure, they can call my direct number, 707 496 8746. 00:14:20.824 --> 00:14:27.184 And for email, they can use my Redwoods with an S, gm at cossago. 00:14:27.185 --> 00:14:28.534 com. 00:14:28.684 --> 00:14:30.094 And I'd love to talk to him. 00:14:30.184 --> 00:14:30.884 We love what we do. 00:14:31.334 --> 00:14:31.754 That's great. 00:14:31.764 --> 00:14:33.714 Speaker: You guys, if you get a chance to talk to Mike, even if 00:14:33.714 --> 00:14:36.884 you don't sign up, it's well worth the time just to get to know him. 00:14:37.304 --> 00:14:38.864 Mike, thanks for coming on the podcast. 00:14:38.904 --> 00:14:39.714 Really appreciate you. 00:14:39.714 --> 00:14:40.484 And we'll talk to you soon. 00:14:40.674 --> 00:14:41.394 Thanks so much, Steve. 00:14:41.424 --> 00:14:41.754 Appreciate it.