Members ‘willing to pay for better service’ post retirement

Superannuation funds are laser focused on the numbers around cost and performance for members, but aren’t always up to par on member experience, particularly post-retirement, experts say. When facing a difficult choice between keeping fees as low as possible or investing some revenue in better systems to help members engage, data shows members are willing to pay for a better experience.

What is The Future of Super?

This Investment Magazine podcast is an in-depth series of conversations with key decision makers, leaders, agitators and stake holders in policy, regulation and within the superannuation industry at a time when the system is being asked important questions about its purpose, efficiency and ability to deliver appropriate member outcomes.