How banks can use ChatGPT to improve financial literacy

Banks are looking to use AI to improve their financial literacy following Microsoft's $10 billion investment in OpenAI and their ChatGPT technology. ChatGPT technology is “a forerunner and a new class of artificial intelligence that's basically composing written dialogues and could lead to endless possibilities for banks,” Joe Robinson, chief executive, and co-founder at customer relationship management platform Hummingbird, tells Bank Automation News in this episode of “The Buzz” podcast. 

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The new podcast covering current trends and intriguing topics in automation and beyond courtesy of Bank Automation News, the definitive source for insights and news surrounding automation in financial services.

Formerly Bank Innovation, since 2009 Bank Automation News has been at the forefront of tracking the evolution of digital banking. With the future of innovation pointing to opportunities in automation, we have transitioned the focus of our coverage to continue to provide insights and information that guide industry professionals to better results.

Automation is the next frontier of financial services technology. It will improve or transform most banking processes from customer experience to compliance, lending solutions and investment. Automation technology will create the greatest transformation at financial institutions since the digitization of financial services in the wake of the Credit Crisis. Banks that are not already investing in automation technologies must begin shifting their focus to remain competitive. This transition requires investment in training and educational resources.

Bank Automation News is the first and only news and education source dedicated to fostering this emerging segment of financial services technology.