Exploring Entitlement (Marisa Murray)

As coaches, we bump up against a mindset monster in some clients — entitlement. How do we navigate this? Returning guest Marisa Murray sheds light on the topic, helping us understand where entitlement comes from and how we can dance with its presence.

Show Notes

Marisa Murray is an author, TEDx speaker, executive coach, and the founder of Leaderley International.

In this episode we discuss:

• Defining entitlement and recognizing it early in the engagement process
• How do you serve people when they’re being taken over by entitlement?
• The importance of having the “fit conversation” early on
• How do we help set appropriate boundaries with our clients?
• Managing the pacing of the client’s progress
• How do you rebalance when you feel like you’re blocked?
• How do you deal with entitlement and shame?
• Advice for new coaches in the early years of their practice

"Entitlement is one of what I call the sneakiest saboteurs… [it can] operate sort of underneath our consciousness, and really keep us from fully engaging in our own lives.” – Marisa Murray

Marisa Murray

Marisa Murray, P. Eng., MBA, PCC, is a leadership development expert and the CEO of 

Leaderley International, an organization dedicated to helping executives become better 

leaders in today’s rapidly changing, highly complex world. 

Marisa leverages her 20+ years of executive experience — as a former Partner with 

Accenture and VP at Bell Canada — in providing executive coaching and leadership 

development services for organizations including Molson-Coors, Pratt & Whitney, and 

Queen’s University.

She is the author of two leadership development books:
Work Smart: Your Formula for Unprecedented Professional Success
Iterate! How Turbulent Times Are Changing Leadership and How to Pivot

She is also a co-author of the USA Today bestselling book The Younger Self Letters: How Successful Leaders & Entrepreneurs Turned Trials Into Triumph
(And How to Use Them to Your Advantage).

Resources or websites mentioned in this episode:
Mirasee
Coaches Console
Marisa’s website
Marisa’s LinkedIn

Marisa’s TEDxLaval Talk

Marisa’s books

Credits:

Host: Melinda Cohan

Producer: Michi Lantz

Supervising Producer: Cynthia Lamb 

Executive Producer: Danny Iny

Audio Post Supervisors: Evan Miles and Christopher Martin

Audio Post Production: Post Office Sound

Music Soundscape: Chad Michael Snavely

Making our hosts sound great: Home Brew Audio

If you don't want to miss future episodes of Just Between Coaches, please subscribe to Apple podcasts or Spotify or wherever you're listening right now. And if you liked the show, please leave us a starred review. It's the best way to help us get these ideas to more people.

Music and SFX credits:

Track Title: Clouds

Artist Name: Acreage

Writer Name: Marshall Usinger

Publisher Name: BOSS SOUNDSTRIPE PRODUCTIONS

Track Title: Coastline Dream

Artist Name: Wild Sky

Writer Name: Adam Simons

Publisher Name: BOSS SOUNDSTRIPE PRODUCTIONS

Track Title: Coo Coos

Artist Name: Dresden, The Flamingo

Writer Name: Matthew Wigton

Publisher Name: A SOUNDSTRIPE PRODUCTION

Track Title: Stars & Trees

Artist Name: Outside The Sky

Writer Name: Dustin Ransom

Publisher Name: A SOUNDSTRIPE PRODUCTION

Episode transcript: Exploring Entitlement (Marisa Murray) coming soon

~~~~~

Creators & Guests

Host

Melinda Cohan

Guest

Marisa Murray

Producer

Michi Lantz

What is Just Between Coaches?

Where do coaches turn when they face a difficult situation with a client? Quite often, when coaching challenges arise, they reach out to a coach more senior than themselves. That’s the aim of Just Between Coaches — to be that trusted source of guidance for the coaching community.

Hosted by Melinda Cohan, coach and creator of The Coaches Console business management system, Just Between Coaches will answer the tough questions that coaches face every day. For example, what can I do if my client is lying? How do I deal with price resistance from prospects and clients? What if I want to fire a coaching client? And what the heck is a feeder course and why should I care?

This tactical podcast will provide a deep dive into one coaching topic per episode, which means searching for answers will be a breeze. It will also offer a simple way for listeners to refer other coaches who are grappling with those tough coaching questions. To submit a tough question you’re facing as a coach, put “JBC” in the subject line and send it to [e-mail].