It’s the ultimate new hit album for generative AI: intelligent automation, autonomous systems, and—of course—agents. But while ServiceNow has been a pioneering force in this space for a long time, it still seems to fly under the radar for many data and AI experts. Time to change that. Time to bridge the worlds of Planet Process and Planet Data!
For this, our hosts Weiwei, Robert, and Ron couldn’t have wished for a better guest than Toby Isaacson. As a Senior Advisory Solution Architect at ServiceNow, Toby brings sharp insights into automation platforms, AI guardrails, supervised and unsupervised autonomous systems, data fabrics for central and decentral data and – naturally – agents. Who would have thought that IT ticketing would provide the ticket to ride for enterprise process automation?
But that’s not all. Toby is also a stand-up comedian, and his sense of humour shines through in unexpected moments. And despite his British roots, he lays claim to some Viking heritage—fitting for an episode that turns into a true ‘ScandiDutch’ happening. Expect deep dives into world-class DJs from the Netherlands and Scandinavia, all balanced by a tribute to UK legend Fatboy Slim.
Eat, Sleep, Automate, Repeat: this podcast episode has an irresistible beat!
Timestamps:
07:18 – Discover ServiceNow.
16:06 – Unpacking the NOW platform.
22:49 – AI agents, data accessibility, and guardrails.
30:05 – The biggest AI advantage in digital processes.
35:23 – Are industry-specific processes the next frontier?
38:34 – Myth-busting with Weiwei.
What is Data-powered Innovation Jam?
The remix is here: Data Powered Innovation Jam returns with a global heartbeat. Join Robert Engels and new co-host Marie Jansen as they bridge the gap between hard tech and world culture, filtered through the lens of international rhythm.
Discover how data and AI are transforming the world, one jam session at a time. Data Powered Innovation Jam brings you sharp insights from global experts, exploring trends like ethical GenAI, autonomous intelligence, data mesh, virtual twins, climate tech, and more.
Hosted by seasoned innovators with a flair for avant‑garde music, each episode blends technology, creativity, and real‑world stories to show how data drives business transformation. From silicon to world music, we’re keeping the music in the technology, starting now.
Tune in and join the groove of innovation.