Show Notes
When is the right time to ask a customer to purchase again? What automations matter to retaining customers and what should we do if a customer doesn’t reorder when you reach out?
Alex McEachern (Repeat) and Blake dive deep into those questions, the 3 must-have post-purchase automations, frameworks for creating repeat customers, and more.
If you’re looking to level up customer retention - this is a must-listen.
The TYCA Podcast is brought to you by
Wonderment - the retention Swiss army knife used by hundreds of leading Shopify merchants including The Ridge, Bokksu, and Jones Road Beauty.
Wonderment is the easiest way to proactively set expectations on shipping timeframes, automatically update customers with delays, and measure shipping expectation vs reality across the business. Check out
www.wonderment.com today.
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1:00 - Who is Alex McEachern?
2:56 - The current state of customer retention
5:08 - Can you automate retention?
8:22 - How to reach out at the right time for reordering
11:24 - Wonderment is your retention swiss army knife
12:30 - Huron example & post-purchase education with the tracking page and emails
14:14 - the 3 base flows for post-purchase
17:23 - DTC is the loyalty channel for CPG
19:40 - Which brands have nailed reordering flows?
22:00 - How to “earn” the right to ask for another purchase from a customer
24:45 - what to do if a customer doesn’t reorder when you reach out
28:24 - If a customer doesn’t come back again… what do you do?
30:57 - Removing pain points around shipping lags in DTC… and how to stay competitive with retail
33:57 - Alex’s biggest piece of advice for retention marketers
37:00 - where else can you automate reordering (besides email & SMS)
38:47 - Is customer retention more difficult now than it was 10 years ago?
What is Thank You Come Again?
TYCA: The Repeat Purchase & Loyalty Podcast - Insider Strategies from DTC Operators & Founders
Join Blake Imperl, Head of Marketing at Wonderment, as he dives deep into the world of eCommerce and retention marketing. Blake interviews leading DTC operators and founders to uncover their proven strategies for driving repeat purchases and building brand loyalty.
Say goodbye to generic tips and fluffy content. This podcast delivers actionable insights and tactics that you can use to boost repeat business and grow your customer base. Subscribe to TYCA now and take your eCommerce brand to the next level!