Despite rumblings of a wary consumer, shopping results from Thanksgiving weekend reveal that consumers were eager to shop. For example, data from Adobe Digital Insights reveals that results from the weekend, especially Cyber Monday, beat initial projections.
In this special episode of Retail Remix, host Alicia Esposito sits down with Vivek Pandya from Adobe Digital Insights to discuss how consumers shopped from the Thanksgiving table and their couches during the long weekend. Drawing on Adobe's extensive data collection and analysis, Vivek pulled the curtain back on the findings and revealed what consumer behaviors could tell us about the remainder of the holiday season – and what retailers should do about it.
Check out this episode to learn:
- Whether retailers’ pricing and discounting strategies inspired consumers to cross off their holiday shopping lists;
- How the ease of mobile shopping influenced overall traffic and spending results;
- Which categories saw the biggest sales boost and why;
- If major shopping days (like Black Friday and Cyber Monday) still heavily influence consumer action; and
- Which trends and takeaways should guide retailers’ efforts going through the remainder of the holiday season.
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What is Retail Remix?
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.