Working Smarter: Presented by Calabrio

For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you!  Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients.  If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!

Show Notes

For those looking for a true understanding of how to use Analytics within their contact center to drive results this is the podcast for you!  Daneece Sheldon is the Quality Supervisor for Radial and in this episode she walks us through, step-by-step, her process for utilizing her analytics toolkit to improve their customer service and add value for their clients.  If you currently have an analytics solution, or are looking to add these tools to your arsenal this is a must-listen episode!

What is Working Smarter: Presented by Calabrio?

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.