They Cancel and Say the Food Was Great, Jobs to Be Done

Dave's meal-prep customers churn after a month or two — and rate the food five stars on the way out. Everyone says add menu variety. Brian says the food was never the job. Using Clayton Christensen's Jobs to Be Done, we dig for what customers actually hired the service to do, why the real competitor is the drive-thru and not the other meal box, and the five-customer phone call that surfaces the real job. Plus a Monday Move you can run tomorrow.

Written version and this week's Monday Move: The Operator's Library at mmsvegas.com.

What is The 10-Minute Marketing Fix?

The greatest marketing ideas of all time, explained in ten minutes, with one thing you can do Monday morning.

Each episode takes one real business problem, pulls out the principle that actually solves it, and hands you the move. Brian Kasday and his co-host work an enduring marketing principle out of the seminar and into a business you would actually recognise. No hype, no jargon, nothing you need a whiteboard for.

Part of The Operator's Canon, from MMS Vegas and The Operator's Library at mmsvegas.com.