Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable strategies for medical practice leaders navigating technology adoption without getting overwhelmed.
[02:35] - Becoming a futurist: Crystal explains her path from hospitality management to consulting for global brands, and how she developed her futurist mindset.
[06:25] - Grounding AI in reality: Artificial intelligence has been around since the 1950s; generative AI is simply the newest wave, not an oracle.
[07:49] - Generative AI hype vs. reality: Crystal cautions leaders to separate engineering insights from corporate hype and stock-price-driven narratives.
[10:12] - Healthcare leaders and limited time: Practical advice on dedicating even 10–15 minutes a day to keep informed without feeling overwhelmed.
[11:31] - Problem-first adoption: Why leaders should identify their top three challenges before chasing new technology solutions.
[12:56] - What to expect from her keynote: Leaders Conference attendees can look forward to fun, interactive, and pragmatic ways to use AI in daily life and in healthcare operations.
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What is 2026 MGMA Summit Digital Conference?
MGMA 2026 Summit Podcast Playlist
Explore the best of the MGMA 2026 Summit through this curated podcast playlist. Whether you're joining live or catching up on-demand, this audio collection brings you timely insights, expert-led sessions, and real conversations from our premier online event. The Summit isn’t just about content — it’s about connection. Hear how leaders across the industry are navigating challenges, innovating care, and building stronger practices. Plus, discover new ways to engage with peers and collaborate on what matters most in medical practice leadership.