๐ฆ๐ฝ๐ฎ๐๐ถ๐ฎ๐น ๐๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐๐ฒ๐๐ถ๐ด๐ป - ๐๐ฝ๐ถ๐๐ผ๐ฑ๐ฒ ๐ญ๐ณ
In this episode of
Spatial Experience Design, host Sรธren Vasรธ speaks with Jakub Otcenas, co-founder of AnyLane, to explore what makes a smart kiosk actually usefulโboth for shoppers and for mall operators. They dig into real-world behavior data, common pain points in navigation, and how smarter search systems can boost both experience and revenue. From search patterns and route heatmaps to category-based discovery and missed purchase opportunities, this conversation unpacks how modern kiosks are being redesigned as interactive toolsโnot static screens. If you're thinking about physical experience, digital wayfinding, or visitor behavior, this episode offers a sharp look at how the best systems are evolving to meet rising expectations.
Key Topics:
Smart kiosk design
Shopper behavior and self-service trends
Category-based search vs. store-based search
Real-time navigation and route insights
Integrating promotions and digital signage
Use cases across malls, airports, stadiums, and campuses
Additional Resources:
Connect with Sรธren VasรธConnect with Jakub OtcenasOur YouTube ChannelSpatial Experience Design is produced by MapsPeople https://www.mapspeople.com