Summary
Join us for this episode of Service Evolution as hosts Shawn Black and Jim Robinson discuss team dynamics and managing the team during tough times. They explore the signs of underperforming or distrustful employees and the importance of addressing these issues. Furthermore, they analyze the need for continuous growth and the challenges of managing through shifts and changes, emphasizing the importance of a positive culture, ongoing support systems, and resilience training to maintain a healthy work environment.
Shawn and Jim delve into understanding shifts and changes within the workforce, discussing employees they term "tractors" who are methodical and consistent, and "non-tractors" who experience highs and lows which may affect overall morale. They also touch on the impact of detachment and disconnection on employee performance, stressing that ongoing support and training are essential in maintaining resilience in the workforce.
Jim underscores the necessity of addressing employees who hinder the business's progress. He remarks that leaders and managers are in the "fixing business" and should view these challenges as opportunities for growth. Effective communication, emotional maturity, and setting clear action items and accountability are highlighted as crucial steps in resolving internal issues among employees.
Both Jim and Shawn shed light on personal challenges impacting business operations, discussing the importance of coaching and training employees to navigate these difficulties. The conversation extends to the external influences on employee performance, emphasizing an entrepreneurial mindset to propel the company forward. Overall, the episode highlights the significance of effective leadership and the profound impact it has on the success of a business.
Show Notes
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0:00) Introduction and Rushing the Content
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4:00) Recognizing and Addressing Underperforming Employees
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6:25) Managing Team Dynamics during Shifts
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10:46) Creating a Positive Culture and Supportive Environment
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12:36) In Sickness and in Health: Managing Employee Illness
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17:19) The Role of Leadership in Minimizing Fallout
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20:51) Minimizing Impact through Continuous Growth and Learning
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25:22) Building Resilience in the Workplace
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27:31) The Real Impact on Business
Links
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.