The SaaS Operator Podcast

In this episode of The Venture-Scale SaaS Operator, Jamie Shanks talks about Pipeline Signals, a sales intelligence and training company that helps account-based sellers close the pipeline gap by providing real-time insights, training, and a community for sellers. He shares the significance of a customer-centric approach, including monthly business case reviews and feedback-driven product development.


Tune in to learn more about:
~ The versatile blend of software and services offered by Pipeline Signals
~ Maintaining control over your company's destiny and profitability through offshore talent
~ Scaling customer success teams and the economics of serving larger clients


Timestamps:
  • (00:00) - Intro
  • (00:27) - Pipeline Signals' Purpose
  • (01:23) - Target Customers
  • (02:15) - Account-Based Selling Process (SPEAR)
  • (04:29) - Typical Deal Size for Account-Based Selling
  • (05:45) - Founding Story of Pipeline Signals
  • (07:39) - Different Product Offerings
  • (10:05) - Customer-Centric Approach
  • (13:04) - Economics of Managing a Customer Success Team
  • (14:28) - Scaling Customer Success Team
  • (15:05) - Software Team Structure
  • (15:35) - Decision to go Offshore
  • (16:39) - Offshore Talent Advice
  • (17:51) - Outro
 


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Follow Jamie Shanks
On LinkedIn: https://www.linkedin.com/in/jamestshanks



Mentioned In The Episode
Pipeline Signals - Signal Intelligence Monitoring Firm
ReactSquad.io - React.js Agency for Startups


EarlyNode
On LinkedIn: https://www.linkedin.com/company/earlynode
On Twitter: https://twitter.com/EarlyNode
On Instagram: https://www.instagram.com/earlynode_crew/
On Facebook: https://web.facebook.com/earlynode
On YouTube: https://www.youtube.com/@earlynode
On TikTok: https://www.tiktok.com/@earlynode


Nikolas Chapoupis
On Twitter: https://twitter.com/nikolas_chap
On LinkedIn: https://de.linkedin.com/in/nikolas-chapoupis

Creators & Guests

Host
Nikolas Chapoupis
Founder of EarlyNode & ReactSquad.io (React Agency for SaaS Startups)

What is The SaaS Operator Podcast?

Get real stories about the birth and growth of SaaS Startups with our Host Nikolas Chapoupis (CEO @EarlyNode). Each episode gets into the trenches alongside those who were *actually* there when it happened. To reveal the full story of what's working in SaaS right now, from hiring to fundraising, marketing, and product strategy.

Brought to you by EarlyNode.com