As Maintenance Manager (now Facilities Manager!) at Flat Iron, Lily oversees the maintenance function across hospitality sites where uptime, safety, and guest experience are non-negotiable. From urgent reactive issues to planned upgrades, refurbishments, and contractor performance, her role sits right at the intersection of operations, finance, and people management.
In this episode of The FM Fix, we talk about what it really takes to keep busy hospitality spaces running smoothly behind the scenes. We unpack how to balance reactive maintenance with long-term improvements, how to build contractor partnerships that actually deliver value, and how communication can make or break day-to-day operations. Lily also shares lessons from working in fast-paced, multi-site environments, managing budgets, and staying calm when downtime simply isn’t an option.
What is The FM Fix?
Your monthly hit of the future of FM, cutting through all the noise (and the BS).
Each edition/episode brings you clear, practical insights to help you stay compliant, reduce downtime, and embrace sustainability. From emerging tech and AI to the nuts and bolts of day to day ops, we’re here to support you in doing your best work.
Blending expert advice, digital tools, and a bit of common sense to help you shift from reactive to proactive, making your work life easier.