Skill #6: Bridging the Gap Between Documentation and Support

Documentation and Support teams share a common goal: to give customers the information they need to get the greatest value from a product.

But despite a shared goal, consistent communication rarely follows.

The result: tech writers missing out on content-rich customer feedback, thus, as our guest Neal Kaplan phrases it, “creating documentation in a vacuum.”

In this episode, you’ll learn how to bridge the gap between Documentation and Support, including how to:

• build rapport with your Support team.
• use the relationship to create better documentation.
• measure the efficiency of your documentation.

The Show Notes:

• Neal Kaplan’s talk at Write the Docs
• Neal Kaplan on Twitter

What is The Not-Boring Tech Writer?

Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer.

This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yourself somewhere in the gray area between technical communications and general writing—there's a place for you here.

Each month, we publish two episodes: an interview with an amazing guest focusing on useful skills or tools that can help you improve your tech writing skills, and a behind-the-scenes solo episode with host Kate Mueller about what she’s working on, struggling with, or thinking about in her daily tech writing life.

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